discovering unknown knowns with clean language: agile by example 2017

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Uncovering Your Team’s Unknown Knowns with Clean Language Judy Rees @judyrees #cleanlanguage

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Page 1: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

Uncovering Your Team’s Unknown Knowns with Clean Language

Judy Rees

@judyrees #cleanlanguage

Page 2: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

@judyrees #cleanlanguage

What do you need before we begin?

Page 3: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

What would you like to have happen as a result of this workshop?

@judyrees #cleanlanguage

Page 4: Discovering Unknown Knowns With Clean Language: Agile By Example 2017
Page 5: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

OK to try it before explaining it?

@judyrees #cleanlanguage

Page 6: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

When you are working (with a team) at your best, you are like… what?

There’s no right or wrong answer!

@judyrees #cleanlanguage

Page 7: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

Starter question

When you are working at your best, you are like… what?

Lazy Jedi Questions

What kind of X?

Is there anything else about X? (or “that”)

Use these questions as many times as you like, in any order

“X” represents one or more of their their words

@judyrees #cleanlanguage

Page 8: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

What did you notice when you were being asked the questions?

@judyrees #cleanlanguage

Page 9: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

@judyrees #cleanlanguage

Clean Language is an inquiry process: a framework for guiding

attention with questions

Page 10: Discovering Unknown Knowns With Clean Language: Agile By Example 2017
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What Clean Language can do

It encourages clarity and transparency in complex situations

It strengthens relationships

It can be particularly effective in groups

It can help to create a system where feedback, learning and development are inevitable

@judyrees #cleanlanguage

Page 12: Discovering Unknown Knowns With Clean Language: Agile By Example 2017
Page 13: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

@judyrees #cleanlanguage

Created by

David Grove (1950-2008)

as a therapy

now used in lots

of other contexts

Page 14: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

@judyrees #cleanlanguage

Page 15: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

Tips for “at your best” with whole groups:

- Keep it moving. No more than 2 or 3 questions

- Emphasise curiosity rather than word-perfect Clean questioning

- Build a star- or spaghetti-shaped conversation (rather than fan-shaped)

@judyrees #cleanlanguage

Page 16: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

Clean Language In Polish

• http://www.cleanlanguage.co.uk/articles/articles/201/1/Polish-Clean-Questions/Page1.html

• I jakiego rodzaju [X] jest ten [X]?

• I co jeszcze o tym [X]?

• Gdy/podczas [X], co chciałbyś, żeby się stało?

Page 17: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

Fan, star or spaghetti?

@judyrees #cleanlanguage

Page 18: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

Psychological safety Culture Strategy

Page 19: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

Whose agenda is this?

Yours? Theirs? Both? Other?

@judyrees #cleanlanguage

Page 20: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

And when [problem], what would you like to

have happen?

Page 21: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

Starter question

What’s something you’d like more of in your work?

Clean Language Questions

What kind of X?

Is there anything else about X? (or “that”)

And when <problem>, what would you like to have happen?

Use these questions as many times as you like, in any order

“X” represents one or more of their their words

@judyrees #cleanlanguage

Page 22: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

Starter question

And when you have that “something” that’ll be like… what?

Clean Language Questions

What kind of X?

Is there anything else about X? (or “that”)

And when <problem>, what would you like to have happen?

Use these questions as many times as you like, in any order

“X” represents one or more of their their words

@judyrees #cleanlanguage

Page 23: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

@judyrees #cleanlanguage

Page 24: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

What action will you take now?

@judyrees #cleanlanguage

Page 25: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

@judyrees #cleanlanguage

Your Clean Language Questions Answered

• Ebook, free to download

• Judyrees.co.uk

Virtual taster event for your team

[email protected]

In-person workshops

• London, November http://bit.ly/2uPeHNS

• Germany, December http://bit.ly/2wVvrAa

Page 26: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

Clean Feedback Model

1. EvidenceWhat specifically did you see

or hear?

2. InferenceWhat meaning did you make

of that?

3. ImpactWhat was your response?

What happened as a result?

Impact

Inference

Evidence

@judyrees #cleanlanguage

Page 27: Discovering Unknown Knowns With Clean Language: Agile By Example 2017

Clean Feedback Example

“I saw that you stood up straight, spoke slowly, and paused before answering

“I thought you must be really confident because you were an expert in the subject

“As a result I felt able to trust what you said and so I listened carefully.”

Impact

Inference

Evidence

@judyrees #cleanlanguage