disc discus profiles charles helliwell. introduction

DISCDISCDISCUS PROFILESDISCUS PROFILES

Charles HelliwellCharles Helliwell

IntroductionIntroduction


1. People are fairly 1. People are fairly PREDICTABLEPREDICTABLE.. Under given circumstances, we tend to think, feel, act and Under given circumstances, we tend to think, feel, act and respond in certain behavioural patternsrespond in certain behavioural patterns



2. Our basic style is that which we describe as 2. Our basic style is that which we describe as “I’m Born Like “I’m Born Like That”That”..




3. However, we are moulded or modified by our immediate 3. However, we are moulded or modified by our immediate ENVIRONMENTENVIRONMENT, mostly at work., mostly at work. Many people eventually exhibit a style different from their basic Many people eventually exhibit a style different from their basic pattern because they accommodate, respond, react and/or pattern because they accommodate, respond, react and/or accept the realities of their workplace demands.accept the realities of their workplace demands.




3. However, we are moulded or modified by our immediate 3. However, we are moulded or modified by our immediate ENVIRONMENTENVIRONMENT, mostly at work., mostly at work. Many people eventually exhibit a style different from their basic Many people eventually exhibit a style different from their basic pattern because they accommodate, respond, react and/or pattern because they accommodate, respond, react and/or accept the realities of their workplace demands.accept the realities of their workplace demands.

4. There are no “right” or “wrong” or even “good/bad” styles. The 4. There are no “right” or “wrong” or even “good/bad” styles. The key is “key is “APPROPRIATENESSAPPROPRIATENESS”.”.

Realising our own styles helps “understand ourselves and how Realising our own styles helps “understand ourselves and how we impact others”. Knowing the styles of others (superiors, we impact others”. Knowing the styles of others (superiors, peers, subordinates) help us adapt effectively to them and peers, subordinates) help us adapt effectively to them and minimise potential conflict or unpleasantness.minimise potential conflict or unpleasantness.

Biaxial Model of DISCBiaxial Model of DISC


AssertivenessAssertiveness

PassivityPassivity

OpennessOpenness

ControlControl


AssertivenessAssertivenessAssertive people are pro-active and direct. Assertive people are pro-active and direct. They lead rather than follow, and like to take They lead rather than follow, and like to take immediate action whenever they can. They immediate action whenever they can. They believe in grasping opportunities and believe in grasping opportunities and making their own way. Often independent making their own way. Often independent and commanding, they prefer to give orders and commanding, they prefer to give orders rather than take them, and will issue rather than take them, and will issue instructions rather than ask for cooperation.instructions rather than ask for cooperation.


PassivityPassivityThe opposite of Assertiveness, Passivity The opposite of Assertiveness, Passivity describes people who are patient and describes people who are patient and cautious. They prefer to avoid taking risks, cautious. They prefer to avoid taking risks, and rarely take definitive action unless the and rarely take definitive action unless the pressure to do so is unavoidable. They pressure to do so is unavoidable. They dislike change or surprise, and will seek dislike change or surprise, and will seek calm, predictable situations.calm, predictable situations.


OpennessOpennessExtremely Open people are friendly, trusting Extremely Open people are friendly, trusting and ingenuous. They express themselves and ingenuous. They express themselves easily and value strong relationships with easily and value strong relationships with other people. Open individuals tend to work other people. Open individuals tend to work on an emotional level, revealing their on an emotional level, revealing their feelings to others and being ready to feelings to others and being ready to sympathise with those around them.sympathise with those around them.


ControlControlControlled individuals are practical and Controlled individuals are practical and somewhat cynical in style. They value hard somewhat cynical in style. They value hard facts and rational argument above emotional facts and rational argument above emotional considerations, and prefer to follow their own considerations, and prefer to follow their own ideas, rather than rely on other people. At ideas, rather than rely on other people. At times, they can be distrustful or suspicious, times, they can be distrustful or suspicious, and will rarely volunteer information about and will rarely volunteer information about themselves to other people.themselves to other people.


ControlControl OpennessOpenness

PassivityPassivity



PassivityPassivity

DriverDriver CommunicatorCommunicator

PlannerPlannerAnalystAnalyst



PassivityPassivity

CComplianceompliance

DDominanceominance IInfluencenfluence

SSteadinessteadiness

DriverDriver CommunicatorCommunicator

PlannerPlannerAnalystAnalyst

Understanding a high D (DOMINANCE)Understanding a high D (DOMINANCE)Basic StyleBasic Style - Shapes the environment by overcoming opposition- Shapes the environment by overcoming opposition

Basic MotivationBasic Motivation - Challenge- Challenge

Basic FearBasic Fear - Being taken advantage of by others- Being taken advantage of by others

Needed in theNeeded in the - Freedom- FreedomWorkWork - Authority- AuthorityEnvironmentEnvironment - Varied activities- Varied activities

- Difficult assignments- Difficult assignments- Opportunity for advancement- Opportunity for advancement

Would RespondWould Respond - Provides direct answers- Provides direct answersBest To aBest To a - Sticks to business- Sticks to businessLeader WhoLeader Who - Stresses logic- Stresses logic

- Provides pressure- Provides pressure- Allows freedom for personal accomplishment- Allows freedom for personal accomplishment

Needs to LearnNeeds to Learn - You need people- You need peopleThatThat - Relaxation is not a crime- Relaxation is not a crime

- Some controls are needed- Some controls are needed- Everyone has a boss- Everyone has a boss- Even you verbalising why you’ve reached a conclusion - Even you verbalising why you’ve reached a conclusion

helpshelps

Understanding a high I (INFLUENCE)Understanding a high I (INFLUENCE)

Basic StyleBasic Style - Shapes the environment by bringing others into alliance- Shapes the environment by bringing others into alliance

Basic MotivationBasic Motivation - Recognition- Recognition

Basic FearBasic Fear - Loss of influence with others- Loss of influence with others

Needed in theNeeded in the - Prestige- PrestigeWorkWork - Friendly relations- Friendly relationsEnvironmentEnvironment - Freedom from control - Freedom from control

and detailsand details- Opportunity to - Opportunity to help othershelp others- Opportunity to motivate people- Opportunity to motivate people- Chance to verbalise ideas- Chance to verbalise ideas

Would RespondWould Respond - Is a democratic manager and also a friend- Is a democratic manager and also a friendBest To aBest To a - Provides social involvement outside of work- Provides social involvement outside of workLeader WhoLeader Who - Provides recognition of abilities- Provides recognition of abilities

- Offers incentives for risk-taking- Offers incentives for risk-taking

Needs to LearnNeeds to Learn - Time control helps- Time control helpsThatThat - Deadlines are important- Deadlines are important

- There is such a thing as too much optimism- There is such a thing as too much optimism

Understanding a high S (STEADINESS)Understanding a high S (STEADINESS)Basic StyleBasic Style - Co-operate with others to get the job done- Co-operate with others to get the job done

Basic MotivationBasic Motivation - Appreciation- Appreciation

Basic FearBasic Fear - Loss of stability (such as predictable conditions, - Loss of stability (such as predictable conditions, actionsactions

and relationships in their environment)and relationships in their environment)

Needed in theNeeded in the - An area of specialisation- An area of specialisationWorkWork - Identification with a group- Identification with a groupEnvironmentEnvironment - Established work pattern- Established work pattern

- Security of situation- Security of situation- Consistent familiar - Consistent familiar environmentenvironment

Would RespondWould Respond - Is relaxed and amiable- Is relaxed and amiableBest To aBest To a - Allows time to adjust to a - Allows time to adjust to a Leader WhoLeader Who change in plans change in plans

- Serves as a friend- Serves as a friend- Allows to work at own pace- Allows to work at own pace- Asks “how” questions- Asks “how” questions- Clearly defines goals and their role in reaching them- Clearly defines goals and their role in reaching them

Needs to LearnNeeds to Learn - Change provides opportunity- Change provides opportunityThatThat - Friendship isn’t everything- Friendship isn’t everything

- Discipline is good- Discipline is good

Understanding a high C (Compliance)Understanding a high C (Compliance)Basic StyleBasic Style - use existing structures and rules to accomplish aims- use existing structures and rules to accomplish aims

Basic MotivationBasic Motivation - Certainty- Certainty

Basic FearBasic Fear - Pressure and confrontational situations;- Pressure and confrontational situations; very strong very strong aversion to risk, and will rarely take any action unless aversion to risk, and will rarely take any action unless they can feel absolutely sure about its consequences.they can feel absolutely sure about its consequences.

Needed in theNeeded in the - detailed work- detailed workWorkWork - not have to relate too closely- not have to relate too closelyEnvironmentEnvironment - need for self reliance- need for self reliance

- Security of situation- Security of situation- strict policies and rules - strict policies and rules

Would RespondWould Respond - provides clear guidance- provides clear guidanceBest To aBest To a - is precise and ordered - is precise and ordered Leader WhoLeader Who - clearly defines goals and their role in reaching them- clearly defines goals and their role in reaching them

- does not need to socialise- does not need to socialise- allows to work at own pace- allows to work at own pace

Needs to LearnNeeds to Learn - Flexibility can lead to breakthrough- Flexibility can lead to breakthroughThatThat - Friendship are not dangerous- Friendship are not dangerous

- Discipline is good but can be relaxed at times- Discipline is good but can be relaxed at times

D - DominanceD - DominanceEmphasis is on shaping the environment by Emphasis is on shaping the environment by overcoming opposition to accomplish resultsovercoming opposition to accomplish results

DescriptionDescriptionThis persons’ tendencies include :This persons’ tendencies include :- getting immediate results- getting immediate results- causing action- causing action- accepting challenges- accepting challenges- making quick decisions- making quick decisions- questioning the status quo- questioning the status quo- taking authority- taking authority- causing trouble- causing trouble- solving problems- solving problems

This person desires anThis person desires anenvironment which includes :environment which includes :- power and authority- power and authority- prestige and challenge- prestige and challenge- opportunity for individual- opportunity for individual accomplishmentaccomplishment- wide scope of operations - wide scope of operations - direct answers- direct answers- opportunity for advancement- opportunity for advancement- freedom from controls and supervision- freedom from controls and supervision- many new and varied activities- many new and varied activities

Action PlanAction PlanThis person needs others who :This person needs others who :- weighs pros and cons- weighs pros and cons- calculate risks- calculate risks- use caution- use caution- structure a more predictable environment- structure a more predictable environment- research facts- research facts- deliberate before deciding- deliberate before deciding- recognise the needs of others- recognise the needs of others

To be more effective, this person needs :To be more effective, this person needs :- difficult assignments- difficult assignments- understanding that they need people- understanding that they need people- techniques based on practical experience- techniques based on practical experience- an occasional shock- an occasional shock- identification with a group- identification with a group- to verbalise the reasons for conclusions- to verbalise the reasons for conclusions- an awareness of existing sanctions- an awareness of existing sanctions- to pace self and to relax more- to pace self and to relax more

I - Influencing of OthersI - Influencing of OthersEmphasis is on shaping the environment by Emphasis is on shaping the environment by bringingbringingothers into alliance to accomplish resultsothers into alliance to accomplish resultsDescriptionDescription

This persons’ tendencies include :This persons’ tendencies include :- contacting people- contacting people- making a favourable impression- making a favourable impression- verbalising with articulateness- verbalising with articulateness- creating a motivational environment- creating a motivational environment- generating enthusiasm- generating enthusiasm- entertaining people- entertaining people- desiring to help others- desiring to help others- participating in a group- participating in a group

This person desires anThis person desires anenvironment which includes :environment which includes :- popularity, social recognition- popularity, social recognition- public recognition of ability- public recognition of ability- freedom of expression- freedom of expression- group activities outside of the job- group activities outside of the job- democratic relationships- democratic relationships- freedom from control and detail- freedom from control and detail- opportunity to verbalise proposals- opportunity to verbalise proposals- coaching and counselling skills- coaching and counselling skills- favourable working conditions- favourable working conditions

Action PlanAction Plan

This person needs others who :This person needs others who :- concentrate on the task- concentrate on the task- seek facts- seek facts- speak directly- speak directly- respect sincerity- respect sincerity- develop systematic approaches- develop systematic approaches- prefer dealing with things to dealing with - prefer dealing with things to dealing with peoplepeople- take a logical approach- take a logical approach- demonstrate individual follow-through- demonstrate individual follow-through

To be more successful, this person needs :To be more successful, this person needs :- control of time, if D or S is below the - control of time, if D or S is below the midlinemidline- objectivity in decision making- objectivity in decision making- participatory management- participatory management- more realistic appraisals of others- more realistic appraisals of others- priorities and deadlines- priorities and deadlines- to be more firm with others if D is below - to be more firm with others if D is below the midlinethe midline

S - SteadinessS - SteadinessEmphasis is on co-operating with others to carry out Emphasis is on co-operating with others to carry out the taskthe task

DescriptionDescriptionThis persons’ tendencies include :This persons’ tendencies include :- performing an accepted work pattern- performing an accepted work pattern- sitting or staying in one place- sitting or staying in one place- demonstrating patience- demonstrating patience- developing specialised skills- developing specialised skills- concentrating on the task- concentrating on the task- showing loyalty- showing loyalty- being a good listener- being a good listener- calming excited people- calming excited people

This person desires anThis person desires anenvironment which includes :environment which includes :- security of the situation- security of the situation- status quo unless given reasons for- status quo unless given reasons for changechange- minimal work infringement on home- minimal work infringement on home lifelife- credit for work accomplished limited- credit for work accomplished limited territoryterritory- sincere appreciation- sincere appreciation- identification with a group- identification with a group- traditional procedures- traditional procedures

Action PlanAction Plan

This person needs others who :This person needs others who :- react quickly to unexpected change- react quickly to unexpected change- stretch towards the challenges of ten - stretch towards the challenges of ten accepted taskaccepted task- become involved in more than one thing- become involved in more than one thing- are self-promoting- are self-promoting- apply pressure on others- apply pressure on others- work in an unpredictable environment- work in an unpredictable environment- delegate to others- delegate to others- are flexible in work procedures- are flexible in work procedures- can contribute to the work- can contribute to the workTo be more effective, this person needs :To be more effective, this person needs :- conditioning prior to change- conditioning prior to change- validation of self-worth- validation of self-worth- information on how one’s efforts contribute- information on how one’s efforts contribute to the total effortto the total effort- work associates of equal competence- work associates of equal competence- guidelines for accomplishing the task- guidelines for accomplishing the task- encouragement of creativity- encouragement of creativity- confidence in the ability of others- confidence in the ability of others

C - ComplianceC - ComplianceEmphasis is on working with existing circumstances to promote Emphasis is on working with existing circumstances to promote quality in products or servicequality in products or service

DescriptionDescriptionThis persons’ tendencies include :This persons’ tendencies include :- following directives and standards- following directives and standards- concentrating on details- concentrating on details- working under controlled- working under controlled circumstancescircumstances- being diplomatic with people- being diplomatic with people- checking for accuracy- checking for accuracy- criticising thinking- criticising thinking- complying with authority- complying with authority

This person desires anThis person desires anenvironment which includes :environment which includes :- security assurances- security assurances- standard operating procedures- standard operating procedures- sheltered environment- sheltered environment- reassurance- reassurance- no sudden or abrupt changes- no sudden or abrupt changes- being part of the team- being part of the team- personal attention- personal attention- status quo unless assured of- status quo unless assured of quality controlquality control- door openers who call attention- door openers who call attention to accomplishmentsto accomplishments

Action PlanAction PlanThis person needs others who :This person needs others who :- desire to expand authority- desire to expand authority- delegate important tasks- delegate important tasks- make quick decisions- make quick decisions- use policies only as guidelines- use policies only as guidelines- compromise with the opposition- compromise with the opposition- state unpopular positions- state unpopular positions

To be more effective, this person needs :To be more effective, this person needs :- precision work- precision work- opportunity for careful planning- opportunity for careful planning- exact job and objective descriptions- exact job and objective descriptions- scheduled performance appraisals- scheduled performance appraisals- as much respect for people’s personal- as much respect for people’s personal worth as for what they accomplishworth as for what they accomplish- to develop tolerance for conflict- to develop tolerance for conflict

Profile GraphsProfile Graphs

The Ideal TeamThe Ideal Team

High “D” - who will generate ideas and insist on results.High “D” - who will generate ideas and insist on results.

High “I”High “I” - who will go out and promote those ideas.- who will go out and promote those ideas.

High “S”High “S” - who will make certain those ideas are carried - who will make certain those ideas are carried out...and will bring stability to the group.out...and will bring stability to the group.

High “C”High “C” - who will make certain that key details are- who will make certain that key details are covered and the project is done well. covered and the project is done well.

Learning To Work TogetherLearning To Work TogetherOvercoming BarriersOvercoming BarriersTake Appropriate Action StepsTake Appropriate Action StepsTake the appropriate Action Steps which will reduce tension in others and help Take the appropriate Action Steps which will reduce tension in others and help you be more effective in working together with your team membersyou be more effective in working together with your team members

If you are a High “D”If you are a High “D” If you are a High “I”If you are a High “I”>> Learn to listen, be patient.Learn to listen, be patient. >> Be less impulsive.Be less impulsive.>> Develop greater concern for people.Develop greater concern for people.>> Be more result oriented.Be more result oriented.>> Focus more on personal relationships.Focus more on personal relationships. >> Control actions / emotions.Control actions / emotions.>> Be more flexible with people.Be more flexible with people. >> Focus attention on details / facts.Focus attention on details / facts.>> Explain “Why”.Explain “Why”. >> Slow Down pace.Slow Down pace.>> Be warmer.......more open.Be warmer.......more open. >> Listen, don’t talk as much.Listen, don’t talk as much.

If you are a High “S”If you are a High “S” If you are a High “C”If you are a High “C”>> Be less sensitive to what people think.Be less sensitive to what people think. >> Develop focus on right things, Develop focus on right things, >> Be more concerned with the task.Be more concerned with the task. not just doing things right.not just doing things right.>> Face confrontation.Face confrontation. >> Try to respond more quickly.Try to respond more quickly.>> Be more decisive.Be more decisive. >> Trust your intuition.Trust your intuition.>> Increase pace.Increase pace. >> Be less fact oriented.Be less fact oriented.>> Initiate.Initiate. >> Look ahead.Look ahead.>> Learn to say “No”.Learn to say “No”. >> Develop relationships.Develop relationships.

>> Be more open / flexible.Be more open / flexible.

Learning To Work TogetherLearning To Work Together

DOMINANTDOMINANTHarshHarsh DecisiveDecisivePushyPushy IndependentIndependentDominatingDominating EfficientEfficientSevereSevere PracticalPracticalToughTough DeterminedDetermined

Others may Others may Those withThose withsee see Similar PatternSimilar Pattern

INFLUENCEINFLUENCEExcitableExcitable StimulatingStimulatingEgotisticalEgotistical EnthusiasticEnthusiasticReactingReacting DramaticDramaticManipulativeManipulative OutgoingOutgoingTalkativeTalkative PersonalPersonal


STEADINESSSTEADINESSConformingConforming SupportiveSupportiveAwkwardAwkward WillingWillingDependentDependent DependableDependableSlowSlow ReliableReliableRetiringRetiring AgreeableAgreeable


COMPLIANCECOMPLIANCECriticalCritical ThoroughThoroughStuffyStuffy PersistentPersistentIndecisiveIndecisive OrderlyOrderlyMoralisticMoralistic SeriousSeriousPickyPicky IndustriousIndustrious


Blending Strengths SummaryBlending Strengths Summary

DD II SS CCValue toValue to TakesTakes ContactsContacts PerformsPerforms ConcentratesConcentratesthe Teamthe Team initiativeinitiative peoplepeople specialisedspecialised on detailson details

follow-throughfollow-through

MajorMajor Strength ofStrength of Enthusiastic;Enthusiastic; Good peopleGood people Thoroughness,Thoroughness,StrengthStrength purpose;purpose; gets peoplegets people skills; goodskills; good accuracy inaccuracy in

goal oriented,goal oriented, motivated,motivated, team playerteam player analysing allanalysing allget thingsget things involvedinvolved or leaderor leader the datathe data

MajorMajor Can be Can be Impulsiveness;Impulsiveness; May sacrificeMay sacrifice Overly cautious;Overly cautious;WeaknessWeakness insensitiveinsensitive may not focusmay not focus results forresults forcan be toocan be too

to feelings ofto feelings of attention onattention on harmony;harmony; thorough andthorough andimpatientimpatient details / factsdetails / facts reluctant toreluctant to lose sight oflose sight of

initiateinitiate timetime

MotivatedMotivated Results,Results, Recognition;Recognition; Relationships,Relationships, Being rightBeing rightByBy challenge,challenge, approval;approval; appreciationappreciation qualityquality

actionaction visibilityvisibility

Blending Strengths SummaryBlending Strengths SummaryDD II SS CC

TimeTime Focus:now;Focus:now; Focus:future;Focus:future; Focus:present;Focus:present; Focus:past;Focus:past;efficient use efficient use tends to rushtends to rush spends time inspends time in works moreworks moreof time......of time...... to the nextto the next personal manage-personal manage- slowly to ensureslowly to ensurelikes to getlikes to get exciting thingexciting thing ment interactionment interaction accuracyaccuracyto the pointto the point sometimes tosometimes to

the detrimentthe detrimentof the taskof the task

CommuniCommuni One-way.....One-way..... Enthusiastic,Enthusiastic, Two-way......Two-way...... Good listener,Good listener,--cationcation not as goodnot as good stimulatingstimulating a good listenera good listener especially inespecially in

a listener,better a listener,better often one-way,often one-way, relation to relation to taskstasks

at initiatingat initiating can inspirecan inspirecommunicationcommunication othersothers

DecisionDecision Impulsive;Impulsive; Intuitive,Intuitive, Relational;Relational; Reluctant,Reluctant,MakingMaking always makesalways makes quick,quick, makes decisions makes decisions thorough;thorough;

decisions withdecisions with lots of winslots of wins more slowly, duemore slowly, due need lots ofneed lots ofgoal in mindgoal in mind and lossesand losses to input from othersto input from others evidenceevidence

BehaviourBehaviour AutocraticAutocratic AttacksAttacks AcquiescesAcquiesces AvoidsAvoidsUnderUnder TensionTension

disc discus profiles charles helliwell. introduction

Documents

basic style

style different

given circumstances

certain behavioural

basic pattern

predictable situations

immediate action

immediate environment