direct technology, inc. emergency call tracking system
TRANSCRIPT
DIRECT TECHNOLOGY, INC.
Emergency Call Tracking System
Overview
What is ECaTS? System Overview
Standard Reports Ad-hoc Reports
Key Business Drivers Data Reliability Managed Services
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ECaTS 9-1-1 System
Product Definition: The ECaTS 9-1-1 Reporting System is a secure
Internet-based MIS application that reports on all PSAPs in an entire county, jurisdiction or state Intuitive “one click” reporting
Call and Trunk statistics information CDR and ALI information Local call taker statistics
Hassle-free & Low-maintenance No servers or expensive equipment at PSAP Easy to use with just an Internet browser
CPE Agnostic
System Overview
Enterprise MIS Reporting Solution One system to collect, manage and report Unified Reporting Managed Services MIS as a Service Fully Customizable
- What are your standards and efficiencies?- What do you hold your PSAPs responsible for? - How do you currently use your statistics? For what purpose?
System Health Snapshot
PSAP Buffer Device
Trouble Ticket Management
SystemData Repository
Scheduled Reports
Multi-Level Reports
24x7 MonitoringAd-hoc Reports
Standard Pre-configured Reports
• Call Summary Report• Average Call Duration • Top 20 Busiest Hours
Report• Call Trace Report• Calls by Circuit Report• Circuit Utilization Report• PSAP Speed of Answer • Class of Service Report• Initial Station Total Calls
State/Co. 9-1-1 Management Reports
Management Exception Reports:
Trunk Group Utilization Speed of Answer
Monthly Management Reports: Wireless Call Sector 10-Digit Emergency
Summary
Other Management Reports: Daily Outage Monthly Outage Funky Call Data Day-In-Review e-mail
Day-In-Review
Generic Co Sheriff - 5/16/2011Total Count 142 911 Calls 110Abandoned Calls 32Average Duration 116
seconds
Answered within 10 seconds 92%
Answered within 20 seconds 100%
Answered within 60 seconds 100%
Answered within 120 seconds 100%
Answered over 120 Seconds 100%
Top 5 Busiest Hours5/16/2011 7:00:00 PM 135/16/2011 8:00:00 PM 135/16/2011 6:00:00 PM 95/16/2011 4:00:00 PM 85/16/2011 1:00:00 PM 8
Graphical Support
User Definable Graphical SupportPie, Bar, Line, etc.
Business Drivers
Statewide/Countywide Data trending and analysis Easily answer legislative inquiries – call statistics, PSAP
performance Consolidation Projects and Funding Trace calls as they are transferred from one PSAP to
another Identification of misdirected wireless calls Statewide/Countywide ranking of PSAPs in overall 911
answer time performance Are calls being answered in a timely manner? Are calls being placed on hold excessively?
Business Drivers (continued)
Ability to analyze a PSAP’s call taking volume and trunk statistics to determine: Trunking Requirements
Are all lines being utilized appropriately? Are your PSAPs trunked properly? Are calls being distributed properly in a trunk group?
Station Requirements Do they have enough or too many positions to answer the call
volume?
New Call Type Impacts - retrieve call statistics for a particular type of call and within seconds understand the impact it is having on the PSAPs within their jurisdictions
Comparative Analysis - allows the County managers to see their best PSAPs and work with those PSAPs that require more coaching/help
Data Reliability - How does it work?
Caller
PSAP CallTaker
CPEBack officeEquipment
Universal Data Collectors
Remote Data Distribution Module
Step 1: RDDM (Remote Data Distribution Module) is connected to your CPE equipmentStep 2: RDDM connects to a secure connection which stores , compresses and encrypts CDR
to a secure database. Step 3: Database is encrypted by the RDDMStep 4: Data is delivered to Direct Technology’s data center for processing
Local Buffering Device
Most crucial architectural difference Non-moveable parts Local Data Capture, Compression
and delivery over dial-up Error Detection and
Notification Cable unplugged? Change in stream speed? Internal diagnostic report Modem error report 24 hour replacement strategy with
standby inventory
Additional Validations Heart beat Low Call Volume Monitor
