CONSUMER PROTECTION ACT,1986

DIPANJALI DUTTA NEW LAW COLLEGE

CONTENTS

INTRODUCTIONDEFINATIONMAIN OBJECTIVESRIGHTS OF A CONSUMERREDRESSAL OF AGENCYCOUNCILSBIBLOGRAPY

INTRODUCTION

The Consumer Protection Acct,1986 is a milestone in the history of socio-economic legislation in the country.

It is one of the most progressive and comprehensive piece of legislations enacted for the protection of consumers.

The Set-up of Consumer Forum is geared to provide relief to both parties, and discourage long litigation.

The Act applies to all goods and services unless specifically exempted by the Central Government.

It covers all sectors whether private, public or cooperative.

OBJECTIVES

Protect the interest and safe guard the rights of the consumers.

Right to be protected against the marketing the good and services which are hazardous to life and property.

Right to be informed about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumer against unfair trade practices.

Rights of a Consumer

Consumers Right to choose

Right to disclosure and

information Right to fair and

Responsible marketing

Consumer Right to privacy

Right of equality in consumer

market

Right to fair and honest dealing

Supplier’s accountability to

consumer

Consumers Disputes Redressal Agencies

District Consumer Forum

State Commission Forum

National Commission Forum

• Deals with cases valuing up to ₹2 million

• Established by the state government in each district of the state

• Deals with cases valuing less than ₹10 million

• Established by the state government in the state

• Deals with cases valuing more than ₹10 million

• Established by the Central Government

Consumer Protection Council

District Consumer Council

State Commission Council

National Commission Council

BIBLOGRAPY

• https://en.wikipedia.org

• http://www.indiainfoline.com

Thank You