digital tourism think tank
TRANSCRIPT
OPTIMISING DIGITAL STRATEGY:LEARNINGS FROM MOBILE & BEACONS
#DTIC2015
@CKJCHAMBERS
WHAT IS A TOURISM & EVENTS QUEENSLAND?
Mission
Purpose Achieving economic and social benefits for the State through growing the tourism and events industry
We are a consumer led, destination focussed organisation, that connects people and place like never before, through innovation and collaboration with the tourism and events industry
VISION
Inspiring through brand, integrated marketing and events
the world in priority domestic and international source markets
to experience Queensland’s signature experiences and events
the best through quality and innovation, enhance destination offerings
address on earth showcasing the best of Queensland
HOW DOES THIS TRANSLATE TO MY DAY JOB
How does a DMO extend the connection between people and place?
EXPERIENCE ENGAGEMENT & DIGITAL CHANNELS
We create, curate and inspire positive stories about Queensland’s destinations and events and connect them with the right people
FIVE STAGES OF HOLIDAY PLANNING
TEQ’S DIGITAL FOOTPRINT
8,138,287 views
1,378,069 connections32,000,000 post reach (QTR)
231,000 connections2,765 posts (99% UGC)350,541 #thisisqueensland
1,871,571 sessions (Jul 1 – Nov 17)
Twitter 95k @queensland
1,275,000 subscribers
THIS IS QUEENSLAND APPLICATION
WHY BOTHER?
79% of people will use a downloaded app twice
Only 16% of people will use an three or more times
WHY BOTHER?
Inspiration came from three key consumer trends
Increased trust in word of mouth
Increased reliance on mobile
Increased desire for WiFi
Options considered
Develop our own WiFi infrastructure
Update the v1 of Queensland iPhone app
Break new ground
THIS IS QUEENSLAND APPLICATION
PLANNING
This app is about PLANNINGTravellers rely on the digital space to plan travel
EXPERIENCING
This app is about EXPERIENCINGTravellers expect a more informed and collaborative
experience, led by the growing functionality of mobile
SHARING
This app is about SHARINGTravellers are sharing more about their trips,
inspiring others to dream
KEY APP FUNCTIONALITY
KEY FUNCTIONALITY
Key functionality
Works in the background
Product information from the ATDW
Destination Information
What’s trending content
Wi-Fi finder
Location Based Services
@queensland account
CONSUMER BENEFIT
Consumer benefit
35% of traffic to TEQ website from mobile, meeting a consumer demand
Functions with and without internet connection
Location Based Services enhance the in destination holiday experience
Useful eDM information pre and post holiday
INDUSTRY BENEFIT
Industry benefit
Designed for mobile = increased leads
Location Based Services designed to connect with consumers like never before
Greater use of content from social media, eg RTO channels
eDM communications will further engage visitors pre and post their holiday
THIS IS QUEENSLAND APPLICATION
THIS IS QUEENSLAND APPLICATION
LOCATION BASED SERVICES
LBS - BEACONS
LBS – GEO-FENCES
USER STORIES - SEARCHING
We have a free day. What can we do that is nearby?
Search Search
Results
ATDW
Product
My
Favourites
ARRIVAL BEACON NOTIFICATION
Beacon
Triggered
QueenslandWelcome to Tropical North
Queensland. Find out what is
trending in this amazing region.Slide to view
Explore Destination
Screen
USER STORIES - GEOFENCES
Geofence
Triggered
This is QueenslandWelcome to Tropical North
Queensland. Find out what is
trending in this amazing region.Slide to view
Destination Hot 5
Screen
GEOFENCE – CONTENT EFFECIENCIES
TEQ Content
GEOFENCE USER STORY
EVENT BEACON
I am at the PGA Championships. How do I find out more about this event?
RESULTS TO DATE
RESULTS
Results to date:Downloads – nearing 32,000
56,470 sessions (35% iOS)
3.5 minutes per session
Session to lead conv rate (10.2%)
Accounts created 9,000
LEARNINGS & WHERE TO NEXT
LEARNINGS
Beacon technology will advance quickly
In large areas (1.85mn2 km) beacons not greatest for engagement
Think deeply about role in beacon roll outs
Do not expect to change user behaviour
Allocate budget for app maintenance (iOS updates)
ENHANCEMENTS
Version three in the app store now
Incorporate tips from Visitor Information Centre’s
Connectivity between digital assets
THANK-YOU