The Digital Offer

The Universal Digital Offer specifies that all libraries should provide free internet access for customers,

as well as offering access to services online.Services should be accessible to all regardless of

ability.

Greenlight projects So they happen

Session Outline

• Presentation on projects run in the South West Region (15 minutes)

• Workshop • Action Plan

Please ask Questions throughout

Session Objectives

• By the end of this session you will have understanding of digital projects being delivered in the South West, and see the opportunities and issues in delivering projects

• By the end of this session we will have formulated: 1. What issues the national group needs to

consider when rolling out across England2. What will help authorities deliver the offer3. What additional information you need

Every public library service will provide:• Free access to the Internet for every customer (for a minimum period of time)• Clear and accessible online information about library services• Staff trained to help customers access digital information• Ability for customers to join online• Ability to be contacted online/via email for answers to customer enquiries• 24/7 access to services through a virtual library presence• Ability to reserve & renew items remotely via an online catalogue

The Universal Digital Offer also sets out what every library authority should aspire to provide.These services include:• Opportunity for e-lending of digital books, audio and video with remote access• Social networking interaction/ engagement opportunities• A library APP to allow full access to all library digital services from mobile devices• Digital services that work with a range of assistive technology such as speech programmes or magnifiers.• Free internet access for all wanting to use it, including WiFi• Tailored digital information for each customer•Training in digital information literacy and access for its customers and staff both locally and remotely•Time-relevant, quality checked digital content for the communities it serves and support for communities to create their own content• Loan of digital devices for those without other access• Access to digitised local archive and local history resources• Federated searching of locally held online resources• Access to online learning opportunities (citizenship & theory driving tests or language learning etc.)

Presentation:

Regional projects - Bournemouth

– QRacking the code– Smartphone and tablet training–Mobile website for QRacking the code,

developed in conjunction with local HE college

– Tech Buddies – Heritage Trail, Cultural Trail–Mash upTrail in Libraries

QR Trail in Libraries

• Local Welfare Assistance training (web based)

Regional projects: Southwest

• World Cat Local: regional technology in action ( Lib west and other live partners)

• Social Media campaign to engage and join new members @DevonLibraries

• Volunteers as computer buddies, example from Poole Libraries

Emerging trends

Library on a trainNear-Field Communication (NFC) to scan e-book titles on poster

Web Apps

Look ahead to stay ahead

The Environment in which we operate

Survey and assess

• Staff – Staff surveys

• Council Skills & Qualification survey – digital literacy survey

– Empower perceptions of what people want from IT

• Customer surveys– Online digital survey for Qracking the code– Consult users - Bournemouth public consultation

• How do we keep up with public’s growing expectations?

Training

• Delivery of training– Ten Minute Tips – IT tips and tricks– Ten Minute Tips: Libraries Have the Answer.

• Modes of delivery: – Learning styles of your audience– Staff – different motivation levels – Public - very different skill levels

• Staff training- Train the trainer, cascade. • Customer training • Experience from heading up the IT team at

Bournemouth (clear English, planning, understand the business and customer service)

Ten Minute Tips: Libraries Have the Answer

Seminar

• Workshop - individual groups

• Action plan – together

Get involved

• How do you influence web content and social media in your organisation?

Partnerships

How do you get the service you need for your customers in cooperation?

What will you need?

1. Issues that the national group need to consider when rolling out across England.

2. What will help authorities deliver the offer?

3. What further information do you need?

TOOLBOX

ResourcesDocuments and links• SCL Launches Four National Offers for Public Libraries

http://bit.ly/WBe4hY • Devon Libraries Membership Campaign 2013: http://bit.ly/12X6FwM

@DevonLibraries

• Volunteers as computer buddies in Poole Libraries David Parish d.parish@poole.gov.uk

• This Slideshow INSERT WEBLINK – SLIDESHARE• QRacking the Code Project vicki.goldie@bournemouthlibraries.org.uk • John.garland@bournemouthlibraries.org.uk @informationhead

All Images Creative Commons License from http://thenounproject.com/

Thank you.

http://thenounproject.com

Traffic Light Designed by Arthur Shlain from The Noun ProjectLego designed by jon trillana from The Noun Project

Binoculars designed by Ronald Vermeijs from The Noun ProjectMap Designed by factor[e] design initiative 2013

Brain Designed by Max Hancock 2012People Designed by richard pasqua United States 2013

Toolbox Designed by Arthur Schmitt