Digital Inclusion Digital Inclusion 20122012

A A Curated Conversation Curated Conversation ononDigital Inclusion 2012Digital Inclusion 2012

@FredGarnett London Knowledge @FredGarnett London Knowledge Lab Professor Jane Seale; Plymouth Lab Professor Jane Seale; Plymouth UniUni

Digital InclusionDigital Inclusion

Ease of Technology useEase of Technology use;;Simon Jones, Jenny Chapman, John PophamSimon Jones, Jenny Chapman, John PophamAccess and definitions;Access and definitions;Seb Schmoller, Barry Phillips, James Wallbank, Jane Seb Schmoller, Barry Phillips, James Wallbank, Jane

SealeSealeNot Just Digital; Not Just Digital; Ronan O’Beirne, David Dickinson, Ronan O’Beirne, David Dickinson, Social Transformation and Policy ChallengesSocial Transformation and Policy ChallengesCristina Costa, Fred Garnett, Jane SealeCristina Costa, Fred Garnett, Jane SealeOur 3+1 Policy ConclusionsOur 3+1 Policy Conclusions

Issue 1Issue 1

The Ease of Technology The Ease of Technology Use Use

Simon Jones - CISCOSimon Jones - CISCO

Moving to Information PathwaysMoving to Information Pathways

The vast array of technology is largely The vast array of technology is largely available to overcome exclusion. Perhaps the available to overcome exclusion. Perhaps the challenge is based on challenge is based on re-designing information re-designing information pathways, pathways, as well as access and financial as well as access and financial structures.structures.

Branded approaches to inclusion risk Branded approaches to inclusion risk reinforcing exclusion perceptionsreinforcing exclusion perceptions and states of and states of mind.mind.

Teaching professionals need to embrace Teaching professionals need to embrace accountability, transparency, accountability, transparency, open innovation open innovation and community networks. and community networks.

Jenny Chapman - BBCJenny Chapman - BBC

The motivations of online interactionsThe motivations of online interactions

The BBC has a remit for & tradition of The BBC has a remit for & tradition of trying to close the digital inclusion gap. trying to close the digital inclusion gap.

While TV and radio retains its While TV and radio retains its motivational motivational power, power, it is it is online online that that is ideally suited to the is ideally suited to the interactive interactive process that is learning process that is learning allowing allowing personal journeys through passions and personal journeys through passions and interests. interests.

These are central to developing our These are central to developing our skills as a society.skills as a society.

John Popham - John Popham - TwicketTwicket

The Tipping-Point where easier is FUN!The Tipping-Point where easier is FUN!

We have to find the tipping-point where We have to find the tipping-point where people realise that something in the people realise that something in the digital sphere can make their life easier. digital sphere can make their life easier. And it has to be fun; like Twicket. And it has to be fun; like Twicket.

The majority of those people who are The majority of those people who are online use technology for online use technology for enjoyment enjoyment (e.g. Facebook games). (e.g. Facebook games).

Make technology easier to use. More Make technology easier to use. More apps, user-friendly devices; less geekeryapps, user-friendly devices; less geekery

Issue 2Issue 2

Access & Access & DefinitionsDefinitions

Seb Schmoller - ALTSeb Schmoller - ALT

Let’s get definitionalLet’s get definitional

Digital Inclusion is important because it is Digital Inclusion is important because it is thought to be important. The research thought to be important. The research community needs to have a line on it.community needs to have a line on it.

Without a definition it is pointless to talk Without a definition it is pointless to talk about how DI might be achieved, because about how DI might be achieved, because this assumes that achieving it is desirable. this assumes that achieving it is desirable.

Whatever definition is adopted the right to Whatever definition is adopted the right to self-exclude needs keeping in viewself-exclude needs keeping in view

Barry Philips - SEROBarry Philips - SERO

How might we best define Digital Inclusion?How might we best define Digital Inclusion?

““Anyone who has made an informed Anyone who has made an informed choice to have (at the minimum) home choice to have (at the minimum) home access to, and confidence to use & enjoy access to, and confidence to use & enjoy using, a range of using, a range of technologies for lifetechnologies for life””

Massively reduce the cost of Home AccessMassively reduce the cost of Home Access

We need “Articulation not Advocacy” We need “Articulation not Advocacy” however ubiquitous DI is not necessarily however ubiquitous DI is not necessarily goodgood

Jane Seale – Plymouth Jane Seale – Plymouth UniUni

Thinking about learning disabilitiesThinking about learning disabilities

Three important things are needed in order for Three important things are needed in order for genuine genuine & meaningful digital inclusion to & meaningful digital inclusion to happen. happen.

Firstly Firstly an acceptance that an acceptance that technology are the technology are the tools of humanitytools of humanity;;

Secondly Secondly a a rejection of “digital inclusion=social rejection of “digital inclusion=social inclusioninclusion” model that underpins policy decisions ” model that underpins policy decisions

Thirdly Thirdly the promotion of a the promotion of a positive-risk taking positive-risk taking cultureculture. .

James Wallbank Access James Wallbank Access SpaceSpace

Literacy, Context & SkillsLiteracy, Context & Skills

Basic digital skills and access to equipment Basic digital skills and access to equipment and connectivity are not enough. and connectivity are not enough.

People need sufficient resources, fluent People need sufficient resources, fluent literacy, plus diagnosis, troubleshooting and literacy, plus diagnosis, troubleshooting and problem-solving skills problem-solving skills for their ICT provision for their ICT provision to be effective and consistently reliable. to be effective and consistently reliable.

Most individuals need a Most individuals need a supported context supported context and a supportive community in which to and a supportive community in which to access ICTsaccess ICTs

Issue 3Issue 3

Not Just DigitalNot Just Digital

Ronan O’Beirne - Ronan O’Beirne - BradfordBradford

not digital in the sense of "zero" or "one”not digital in the sense of "zero" or "one”

If we take away 'digital exclusion' we do not by If we take away 'digital exclusion' we do not by default get digital inclusion; it’s more complexdefault get digital inclusion; it’s more complex

Individuals and groups (whether learners or Individuals and groups (whether learners or citizens) with citizens) with multi-faceted information multi-faceted information needs needs at varying times will have multiple at varying times will have multiple positions on any continuum. So how does the positions on any continuum. So how does the dynamic between dynamic between structure structure and and agency agency relate relate to digital inclusion? to digital inclusion?

What What responsibilities responsibilities (e.g. digital literacy) (e.g. digital literacy) rest with agency and what rest with agency and what entitlements entitlements (e.g. (e.g. access to information) rest with structuresaccess to information) rest with structures

David Dickinson – Unlike David Dickinson – Unlike MindsMinds

& personal well-being as agency& personal well-being as agency

Pursuit of “digital inclusion” can mask lazy, Pursuit of “digital inclusion” can mask lazy, supply-side thinking, presupposing a supply-side thinking, presupposing a utility utility into which some people are yet to plug.into which some people are yet to plug.

Higher levels of recursion include information Higher levels of recursion include information engagement.engagement.

Inclusion depends upon Inclusion depends upon personal personal (not (not institutional) institutional) relevancerelevance, information systems , information systems flexing with life episode changes supporting flexing with life episode changes supporting the broader goal of Continuing Personal the broader goal of Continuing Personal Wellbeing. Wellbeing.

Issue 4Issue 4

Societal Societal

TransformationsTransformations

& Policy Challenges& Policy Challenges

Cristina Costa - Cristina Costa - SalfordSalford

Digital opportunity to do something Digital opportunity to do something differentdifferent

Lets start with Lets start with diversity diversity as digital media as digital media enable difference and originality. enable difference and originality.

What we should be transforming are the What we should be transforming are the available approaches and opportunities available approaches and opportunities and allowing for and allowing for self-determinationself-determination. .

Digital Inclusion should be about Digital Inclusion should be about transforming peoples transforming peoples passion passion into into acknowledged skills and talents. However acknowledged skills and talents. However Digital Inclusion also requires a restoration Digital Inclusion also requires a restoration of of trust trust

Fred Garnett - LKLFred Garnett - LKL

From Access to Content to ContextFrom Access to Content to Context

Inclusion policy comes with a Inclusion policy comes with a lack of trust as it has no Govt lack of trust as it has no Govt homehome

Target Culture erodes community Target Culture erodes community & personal self-determination& personal self-determination

Trusted Intermediaries can Trusted Intermediaries can enable participationenable participation

Jane’s 3 Policy Jane’s 3 Policy ChallengesChallenges

& Inclusion is about transformation& Inclusion is about transformation

Transforming TechnologyTransforming Technology

Transforming LearningTransforming Learning

Transforming TeachingTransforming Teaching

We discussed this and these are We discussed this and these are our conclusions…our conclusions…

In ConclusionIn Conclusion

3+13+1

Policy Policy

RecommendationsRecommendations

Policy Conclusions; 1Policy Conclusions; 1

Technology evolves anywayTechnology evolves anyway

Tech companies vested in R&D Tech companies vested in R&D Moore’s Law of doubling capacity Moore’s Law of doubling capacity every 2yearsevery 2years

Policy needs to move away from the Policy needs to move away from the old obsession with e-service deliveryold obsession with e-service delivery

New relationships with users based on New relationships with users based on participatory design on open platformsparticipatory design on open platforms

Policy Conclusions; 2Policy Conclusions; 2

Learning is flipping curriculums anywayLearning is flipping curriculums anyway

Need learning design Need learning design starting starting with with those with learning disabilities, autism those with learning disabilities, autism etc.etc.

Need to develop Need to develop passionpassion-driven -driven inclusive learning pedagogies and inclusive learning pedagogies and strategiesstrategies

Learning needs to develop Learning needs to develop access access to to tech as the tools tech as the tools for life for life of humanityof humanity

Policy Conclusions; 3Policy Conclusions; 3

Teachers are curious; DigitalTeachers are curious; Digital

Technology is fun, let’s take risks and Technology is fun, let’s take risks and be encouraged and rewarded for thatbe encouraged and rewarded for that

Teacher’s need training & CPD that Teacher’s need training & CPD that highlights new skills; inclusion & highlights new skills; inclusion & designdesign

Teaching needs to move away from Teaching needs to move away from the obsession with e-subject deliverythe obsession with e-subject delivery

& finally… Conclusions; & finally… Conclusions; +1+1

Making sense of the digital information Making sense of the digital information societysociety

We need to move away from command We need to move away from command and control systems; its an and control systems; its an agile agile worldworld

Digital is the new platform for services Digital is the new platform for services but…but…

Making Making personal personal sense of sense of information information in a digital society is the real inclusion in a digital society is the real inclusion issueissue

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