digital edge solutions overview services -2014 – application support

Digital Edge Solutions Overview

Services -2014 – Application Support

Agenda

1) Quick view of Digital Edge? Digital Edge Service structure Datacenter Operation services Digital Edge Professional Services

2) Professional Services What do this services cover? How it works? Example of DBA Advisory Review

3) Application ServicesHow it worksExample of SharePointExample of OpenText

4) Digital Edge Value Why Digital Edge?

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Digital Edge Services Structure

Datacenter Operation Management

Monitoring &Operations Desk

HardwareServices

Hybrid Cloud& Hosting

IT TransparencyCompliance

Professional Services

Enterprise Storage DBA Services Virtualization

Application Support

4

Digital Edge Services Day to Day Operation Services


Monitoring &Operations Desk

5

Digital Edge Services


1. Alerts – Response, remediation, escalation2. Tickets – Assignment, Classification, Processing, Reporting3. Scheduled activities – performing reporting

Standard Monitoring

General Information Monitoring

RulesStatus

DefinedSupport

Processes

Escalation

Performance Statistics

Database Monitoring

Database Monitoring - Examples

Email Monitoring

Business Process Monitoring

Business process monitoring includes but not limited to:

- Receiving or not receiving files on time. - Multistep process completion- Transaction Started or Not Started- Transaction finished or not finished- Log entries analysis- Task start and finish- Error catching

Digital Edge Professional Services

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Professional Services

Enterprise Storage

DBA Services

VirtualizationServices

Digital Edge Professional Services

• Design and Provisioning• Operational Audits and Advisory• Administrator• Troubleshooting and maintenance

• Database Design, HA Clustering, Implementation and Administration

• Operational Audits and Advisory• Performance analysis and tuning• Trending and capacity planning

• Capacity and resource planning, Provisioning and Implementation

• Local and Geographical HA clustering• Operational Audits and Advisory• Administration and Performance tuning

Application Support

• Deployment,, Configuration Implementation• Application Specific Monitoring• Standard Operational Procedures• SLA, Troubleshooting, Change management• Customization, Tuning, Integrations

What is Covered

Digital Edge enters into 2 types of engagements:

Full coverageDigital Edge is responsible for full scope of service for the contracted infrastructure. Services may include:- Deployments, implementations, integrations, customization- Tuning and troubleshooting- SLA enforcement- Change Management- Defined by contract

Advisory coverage- Scheduled Advisory report- On demand analysis, troubleshooting, tuning- On demand reconfiguration, deployment, change

What are Advisory Services?

Digital Edge designed our Advisory Reports or Audits for following areas:

Oracle/MS SQL Server/MySQL DBA analysis Enterprise storage analysis. VMWare infrastructure analysis.

Our Advisories covers the following aspects: Capacity utilization and trend analysis Performance analysis Incidents and Changes analysis Reconfiguration and patching recommendations

Application Support Services


Today business moves too fast for traditional IT models to be able to follow. It becomes increasingly hard to bring new applications in house and

provision high availability and business continuity for all new components as well as integration pieces with older systems.

What is covered

Digital Edge enters into 2 types of engagements: Full coverage

Digital Edge is responsible for full scope of service for the contracted infrastructure. Services may include:- Deployments, implementations, integrations, customization- Tuning and troubleshooting- SLA enforcement- Change Management- Defined by contract

Advisory coverage- Scheduled Advisory report- On demand analysis, troubleshooting, tuning- On demand reconfiguration, deployment, change


Digital Edge provides structural support supporting following enterprise class systems and applications

- Database Engines (MS SQL Server, Oracle RAC, MySQL)- Mail Servers (Exchange, Lotus Notes)- SAP- Microsoft SharePoint- Microsoft Dynamics- IBM Cognos- Information Builders WebFocus- Open Text- RedDot- Xinet

Application Support – MS Share Point

A Financial Client Architecture Example

Back office Accounting System

Fund Allocation System

Investor Relationship Management System


A Financial Client Architecture Screen Shots


Digital Edge Support Model

1. Setup and configuration2. Support of the SLAs of the product3. Implementation of high availability and disaster recovery4. Customization5. SharePoint programing and third party software integration6. Performance tuning and troubleshooting7. Implementation of new features


A Workflow Example

Excel Based templatesEasily Editable but

management

Daily, Weekly, Monthly task list per department

SharePointSchedule for daily, weekly, monthly task generation


Workflow Screen Shots

Application Support – CMS



Firewall

L o g i c a l A r c h i t e c t u r e ( v e r 3 )

Development Environment• Only developers interacts with this environment• Write implementation code for CMS & LiveServer• All content in this environment is dummy• Developers release only implementation code from this

environment.Developers

Release development code to test environment

Testers

Test Environment• Before testing, test environment is build as copy from

Staging environment• Once staging environment is copied over testing

environment, new development code is applied on it.• Testing is executed by test team

Content Editors

Release toStaging

Back Release to test

Staging Environment• Once testing is successfully executed, only new

development code is brought over to the Staging environment. No content is brought over.

• This is content loading environment. Content editors create & maintain content in this environment.

‘Draft’ version Release to Pre-Prod

Pre Production EnvironmentNew/Edited content is published in draft mode to Pre-Prod.Reviewers review content & send offline approval via email.Workflow approver approves the content in the CMS and set it in ‘release’ mode‘Released’ content then gets published to the production environment Internet

End Users

InternetReviewers

Approval

‘Released’ version Release to Prod

P h y s i c a l A r c h i t e c t u r e ( v e r 3 )

Fire

wal

l

CMS Live Server

Test CMS Project

Test LS Project

TestEnv

Dev CMS Project

Dev LS Project

DevEnv

CMS

Staging CMS Project

Firewall

Internet

End UsersMOD

Reviewers

Pre Prod Production

Approval

Application Support – CMS – Change promotion

Application Support – CMS administration

Boost Company Operations using Shared IT Resource Pools Leverage our IT expertise Utilize our 24/7 Operational Staff

Concentrate on Asset Management & Vendor Strategies Apply our negotiation tactics to save 10-20% more on your purchases Save by instituting our partner relations & knowledgebase

Gain Your Time Back…

Our Service Value

Digital Edge delivers SMART IT Services that:

Digital Edge- Our Value

Streamline IT Operations

Increase Market Awareness

Grow IT Expertise

Enhance corporate assets

Ensure business continuity

Guarantee System reliability

Defining Business / IT GoalsLeveraging Best Practice Strategies

LIMITING Purchasing RISKs

Minimize IT Complexity

Plan Future Growth

Enhance Productivity

Digital Edge Offers Complete & Unified Solutions that:

digital edge solutions overview services -2014 – application support

Documents

application services

advisory services

digital edge services

reporting slide

coverage digital edge

database monitoring

xinet slide

digital edge support