digital customer engagement in a troubled economy

WINNERS AND LOSERS IN A TROUBLED ECONOMY

www.winners-and-losers-in-a-troubled-economy.com

Six theses on digital customer engagement in a troubled economy Martyn Perks & Richard Sedley



Repeated interactions that strengthen

the emotional, psychological and

physical investment a customer

has in a brand (product or service).

Definition of customer engagement



Cutting back during a downturn is a survival tactic not a winning strategy. Start by asking not what your customer can do for you, but what you can do for your customer

1.

Six theses on digital customer engagement in a troubled economy



Developing customer engagement is a retention and acquisition strategy. Customers have both practical and emotional needs, both have to be met to achieve engagement

2.




Digital media provide the best means for achieving customer engagement during a downturn. Dialogue not monologue is the true language of online business

3.




Customer engagement is the best predictor of future business. Customer engagement is a relationship built on mutual benefit

4.




Responses to economic downturns are not pre-determined. Research and test before you assume that customers will spend less online.

5.




An economic downturn will create winners and losers. The winners will be those businesses that best use digital media and best engage their customers

6.




This new publication explores the potential existing in digital media to develop online customer engagement strategies that can turn everyone’s troubled times into your competitive advantage.

Where will your digital strategy be when the economy hits the fan?


1000 free advanced download copies available. Register now

digital customer engagement in a troubled economy

Business