Diaconia Microfinance Deposit-taking Institution Liberia Inc.

(Diaconia MDI) 135 Carey Street, Between Lynch and Johnson Streets

Monrovia, Liberia

VACANCY NOTICE

Diaconia Microfinance Deposit-taking Institution Inc. (DMDI) is a limited liability company. Based on a feasibility study in Liberia executed in April 2011, DMDI was established in Monrovia in December 2012. The formal licence to operate was received from the Central Bank of Liberia (CBL) in August 2014. Due to the outbreak of the Ebola Virus Disease (EVD), which posed serious threats to Liberia’s post-war economic recovery process, the Institution could not officially open to the public. DMDI in Liberia is an initiative of Alliance Microfinance AS (AMAS), Norway, being the 1st launch in Africa and the 4th microfinance establishment after Bolivia, Ecuador and Vietnam where AMAS has been in operation for many years. Diaconia MDI is now looking to hire qualified candidates to serve in the positions of Accountant, Administrative Assistant, Customer Service Officer, Credit Assistant, and Credit Officer. JOB TITLE: ACCOUNTANT REPORTS TO: FINANCIAL MANAGER

MAIN DUTIES AND RESPONSIBILITIES:

Manage the operating budget.

Ensure budget code certification and spending in line with operating budget.

Prepare vouchers and effect settlement to vendors according to budget.

Post payrolls and all payroll related expenses such as income tax; social security, etc.

Prepare and maintain cash and petty cash books and post expenses.

Post all accounting transactions in the relevant ledgers and computer software.

Ensure accuracy of trial balance.

Prepare bank reconciliation.

Maintain all account records.

Maintain fixed assets register.

Prepare prepayment and accrual accounts and ensure payments are done through the

relevant accounts.

Prepare monthly accruals and amortization schedule.

Prepare monthly, quarterly and yearly reports for submission to management and

regulators.

REQUIRED SKILLS AND EXPERIENCE:

College/University degree (BBA/B.Sc.) in Accounting/Corporate Finance.

At least 2 years work experience as an accountant.

Confidentiality.

Numerical and analytical skill.

Above average IT exposure (good knowledge of Excel, Word, QuickBooks & PowerPoint).

Attention to details.

Detail-oriented.

Time Management.

JOB TITLE: REPORTS TO: MANAGING DIRECTOR

MAIN DUTIES AND RESPONSIBILITIES: The Administrative Assistant is responsible for the day-to-day general administration of the organization; assisting the Managing Director and supporting the Top Management.

Coordinate Staff activities.

Coordinate staff recruitment and orientation of new employees.

Administer salaries and work out leave entitlements and insurance.

Be involved in staff training and development, the preparation of job descriptions, staff assessments and promotions.

Prepare annual estimates of expenditure, maintain inventory controls and make recommendations to management.

Maintain management information systems (manual or computerized).

Locate suitable business premises and recommend leasing agreements.

Ensure the yearly insurance and registration of official vehicles and premises.

Review and respond to correspondences.

Coordinate procurement.

Provide secretarial and administrative services for the Managing Director and Management.

Maintain records of contracts, permits and annual licenses and advise management

upon expiration.

Process residence, work permits and licenses for all foreign staff.

Coordinate the repair and maintenance of computers and office equipment.

Perform other functions as may be assigned by supervisor.

REQUIRED SKILLS AND EXPERIENCE:

College/University degree (B.BA/B.Sc.) in Business Administration and Management.

At least 2 years work experience in Administration.

Supervisory and team building skills.

Bookkeeping skills.

Analytical and problem solving skills.

Ability to make decision.

Computer skills including the ability to operate computerized accounting, spreadsheet and word-processing programs at a highly proficient level.

POSITION: CUSTOMER SERVICE OFFICER ACCOUNTABLE TO: OPERATIONS OFFICER

MAIN DUTIES AND RESPONSIBILITIES:

The Customer Service Officer (CSO) works with the bank’s operations and credit teams to assist all clients with any issues, problems or questions. The goal of the Customer Service team is to extend speedy, efficient, fair and courteous customer service to all clients.

Build customer relationships and promote bank products and services.

Determine customer needs and offer the best solution based on proper company policies.

Effectively communicate ideas, suggestions and answers.

Assist customers by providing information regarding deposit and withdrawal of cash.

Refer customers to appropriate department for problem or query they present.

Open and maintain customer accounts by recording and updating account information.

Provide quality service and support in a variety of operational matters.

Maintain a balance between company policy and customer benefit in decision making.

Handle issues in the best interest of both customer and the bank.

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Perform customer verification and give feedback on the efficiency of the customer service process.

Perform other functions as may be assigned by supervisor.

REQUIRED SKILLS AND EXPERIENCE:

College/University degree (B.BA/B.Sc.) in Business Administration and Management.

Knowledgeable about financial analysis.

Working knowledge of excel and word.

Excellent organization skills and customer service relations skills.

Hard working and detail oriented.

Good knowledge of the informal business environment in Monrovia.

Tolerant, interpersonal and analytical skills and have the ability to take initiative.

POSITION: CREDIT ASSISTANT ACCOUNTABLE TO: HEAD OF THE CREDIT DEPARTMENT

MAIN DUTIES AND RESPONSIBILITIES: Responsible for the disbursement process and the final registration of the loan and collaterals,

administration of the credit portfolio’s information and its proper documentation.

Review the documentation required to establish a customer account or grant a credit.

Confirm credit reference information.

Review payment history for established customers and remind them about the payment date.

Prepare and give daily reports about the movements in the credit portfolio and the financial indicators.

Communicate with customer service on credit related activities and orders.

Provide credit reference information to other microfinance institutions.

Gather any required documents for effecting legal proceedings.

Ensure compliance with all internal controls and established policies and procedures.

Perform all other functions as assigned by the Supervisor.

REQUIRED SKILLS AND EXPERIENCE:

College/University degree (B.BA/B.Sc.) in Business Administration, Economics, Management or Sociology.

Knowledge of financial analysis tools.

Very well knowledgeable of excel and word computer software.

Excellent organization skills.

Excellent customer service relations.

Punctual and very responsible.

Hardworking and very active person.

High level of accuracy and ability.

Good knowledge of the informal business environment in Monrovia.

POSITION: CREDIT OFFICER

ACCOUNTABLE TO: HEAD OF THE CREDIT DEPARTMENT

MAIN DUTIES AND RESPONSIBILITIES:

Loan Officers are expected to recruit, approve and recommend credit worthy clients, develop

loan applications by evaluating applicant information and documentation.

To explain eligibility and credit conditions, procedures and necessary documentation to

applicants.

To provide written information about the conditions of the loan types available and the

loan application forms to potential applicants and to conduct a preliminary assessment

of applications.

To arrange and conduct interviews with applicants and, for business loans, carry out

field visits for applicants who satisfy the preliminary assessment.

To check the creditworthiness of applicants.

To check the applicant’s collateral.

To evaluate applications on the basis of information submitted and compiled, and

subsequently to prepare recommendations for the Credit Supervisor/Committee.

When loans made to enterprises; to monitor each of the enterprises receiving credit,

including.

Ensure that the credit taken out is used effectively for as it was originally intended.

Use best endeavors to ensure the repayment of the credit on time.

Regularly visit all enterprises that have received credit.

Take necessary steps for debt collection in case of credit not being paid on time.

Prove business counseling to clients.

Gather information and submit required reports to the Credit Supervisor on time.

Accomplish bank mission by completing related results as needed.

Other assigned tasks by Supervisor.

REQUIRED SKILLS AND EXPERIENCE:

College/University degree (B.BA/B.Sc.) in Business Administration, Economics, Sociology.

Knowledge of financial analysis tools.

Very well knowledgeable of excel and word computer software.

Excellent organization skills.

Excellent customer service relations.

Punctual and very responsible.

Hardworking and very active person.

Very well working over stress and pressure.

High level of accuracy and ability to work effectively with minimal supervision.

Good knowledge of the informal business environment in Monrovia.

FOR ALL APPLICANTS

OTHER REQUIREMENTS: • Good knowledge of Christian biblical principles of diaconal/Christian management and

practice. • Demonstrate honesty, integrity, punctuality, and accuracy. • Be humble, respectful and culturally sensitive. • Be flexible.

Demonstrate sound work ethics.

Have ability to manage stress and time.

Able to work under stress and pressure.

Ability to work with minimal supervision.

Effective written and oral communications skills.

HOW TO APPLY: Kindly submit soft copy of CV/resume to Email address: bea.dennis@operamail.com or hard copy of CV/resume to Diaconia MDI Attention: Recruitment at 135 Carey Street, Between Lynch and Johnson Streets, Monrovia, Liberia. Deadline for submission of CVs is: April 6, 2015.