dhl speedpack - phidata.be · 4 dhl speedpack | wemmel | december 2014 a clear vision our vision is...

DHL Speedpack | Wemmel | December 2014 1

DHL SPEEDPACK

Seminar Phi Data - The Road to More Efficient Warehousing & Distribution - DHL testimonial

Wemmel, December 4, 2014

David Thys


AGENDA

Deutsche Post DHL Group

• Organizational setup

• Key Figures

• Product Portfolio

DHL Speedpack

• History

• Facts & Figures

• Locations

• Business

• Operations

• Shipped Goods

• Service Offering

• Value proposition

• Customer Portfolio

Project STATUS

• Business Requirements

• Selection Process

• Results

• Recap

DHL Speedpack | Wemmel | December 2014 3 DHL Speedpack | Wemmel | December 2014 3

DEUTSCHE POST DHL


A CLEAR VISION

Our vision is very clear: one company with two strong pillars

The logistics company

for the world

The postal service

for Germany


DHL PORTFOLIO

Logistics

Air & ocean

freight

Supply chain

solutions

Road & Rail

Freight

Express

Express

(Time Definite/

Same Day)

Post, eCommerce & Parcel

International

Mail

B2B

Parcels & Pallets

B2C (eCommerce)

C2C

Parcelshops

Domestic mail

Germany


1) Financial year 2013

2) As of 12/31/2013

3) TEU = Twenty-foot equivalent unit

Approximately 480,000 employees in more than 220

countries/territories (including nearly 60% outside Germany)

64m letters/3.4m parcels each workday in

Germany/more than 27,000 sales outlets in Germany

Group revenues1): EUR 55.1bn/Group EBIT1): EUR 2.86bn Market

capitalization2): EUR 32.039bn

~ 650,000 international express shipments per day (2013)

(Time Definite International) (+8% vs. previous year)

3.9m tons of air freight/2.8m TEU3) of ocean freight in 2013

23m square meters of warehouse space in contract logistics

KEY FIGURES DEUTSCHE POST DHL


UNIQUE PRODUCT PORTFOLIO

No. 1 in contract logistics

Leader in the forwarding business

Europe’s largest postal service

Partner for e-commerce and

a pioneer in secure digital

communications

No. 1 in international express delivery


DHL SPEEDPACK


HISTORY

SBT DANZAS DHL

• Unilever Transport & Warehousing Belgium

• Independent group: SBT

• 1987: SBT is taken over by Danzas

• 1999: Danzas is taken over by Deutsche Post Group

• 2002: Danzas Solutions Distribution becomes Speedpack

NV, a business unit of Van Gend & Loos EE.

• 2003: Speedpack becomes part of DHL Freight Special

Services.

• 2014: Speedpack becomes a part of DHL Parcel Benelux


FACTS & FIGURES

Employees > 120

Daily Deliveries > 6.000

Daily Parcels > 8.000

Daily Pallets > 800

Daily Irregular Dimensions > 2.000

Locations 6

Vehicles > 270

Core Type of Business

Delivery Network 65%

Dedicated Transport 35%

Coverage BeLux


BUSINESS

• FTL & LTL

• Pallets, Parcels & Irregular dimensions

• 24h & 48h Service

• Operations: Customer Destination

• Temperature Controlled

• High Value

Dedicated Transport Delivery Network

• Pallets, Parcels & Irregular dimensions

• 24h Service

• Operations:

Customer Terminal Destination

Fulfilling your specific transportation needs by developing tailor-made,

high quality solutions.

Our Mission


OPERATIONS

Opglabbeek

Terminal

Crossdock

Capital

Bornem

Bilzen

Assesse

Aalter

Customer Pickup

Connection to crossdock

Delivery to Destination

Delivery Network (on map)

• Customer Pickup with centralized infeed in Terminal

• Sort on driver-level in Terminal

• Connect volumes to Crossdocks (5-ton fleet)

• Delivery

Fleet

• 5-ton fleet : < 3 pallets/delivery

• 10-ton fleet : > 3 & < 8 pallets/delivery

• 25-ton fleet : > 8 pallets/delivery

Dedicated Transport (not on map)

• Straight from Customer to Destination

Foetz

Brussels


SHIPPED GOODS

DHL Speedpack offers specific road freight

expertise and sector competences for

complex transportation processes.

• Parcels : 8.000/day

• Pallets : 800/day

• Irregular Dimensions: 2.000 units/day

• No limit on size or weight

• Dangerous goods

• Temperature control

• High value shipments


SERVICE OFFERING

• Next day delivery

• All Products (Pallets, Parcels & Irreg)

• 98% Delivery performance

• Customer Service Single point of entry

• Dedicated client & project team

• Integrated delivery document

• Track & Trace

• BeLux coverage

Service Value Added Features

• ADR (dangerous goods)

• Timed deliveries

• Bookings of shipments

• Technical Distribution

• Temperature Controlled Transport

• High Value Transport

• Dedicated network design

• Inbound consolidation concepts

• Cash On Delivery


VALUE PROPOSITION DHL SPEEDPACK

DHL

SPEEDPACK

Unrivalled

Coverage

Visibility

Easy to Use

Reliability

Sustainability

Flexibility

Value for

money

Value

Added

Services

Linked with DHL pan-European network

Daily coverage throughout Belux.

Fixed door-to-door lead-times.

Reliable on-time delivery performance

Customized IT solutions Competitive pricing for Parcels, Pallets

& Irregular dimensions.

Multitude of value added

services/features

Compliant with DP DHL

emission reduction targets.

Go Green program

End to end visibility

State of the art track & trace

Proactive notification options

Customer specific solutions


CUSTOMER PORTFOLIO


PROJECT STATUS


BUSINESS REQUIREMENTS

We received a request from our business to find a solution for below high level requirements:

1. More detailed ability to follow-up on the delivery process

Real time

By different departments (customers)

2. More detailed ability to support the loading process (check shipments & colli)

3. Customization to specific customer requirements,

f.i. Automated reporting on OTD (f.i. Unilever)

4. Integration of complaint & claims management


SELECTION PROCESS

Short listed solutions

• Tensing

• ID DELivery


SELECTION PROCESS

Short listed solutions

• Tensing

• ID DELivery

Differentiation on:

• Lower cost (BUILD en RUN)

• Simple use and setup

• Quick implementation

• Also manages the loading process

• Highly customizable solution facilitates product offerings of DHL Parcel (Speedpack)

Devices in use within the Group (Motorola)


RESULTS

1. Efficiency increase of fleets (Real time POS & extra assignments)

2. Cost/time savings on the Tour Accounting department

3. Decrease of telephone costs/time of

CS (also at our customer's CS departments)

Dispatching/Planning department

4. Tailormade customer support options

OTA, OTD, ETA, GS1 Speeddocking, Reporting, …


RESULTS

5. Integration with Complaint and Claims Management Tool

Function on STATUS website interfaces shipment data and initiates Complaint and

Claims process

6. Real time visibility of the Fleets


RESULTS

7. Integration with Bing Maps to check tours and integrate with Tour accounting


RESULTS

8. Integration met TMS (from batch communication to synchronization)

9. Use Loading process to optimize other processes

Load planning and loading sequence


RESULTS

10. ETA


RECAP

Required

1. More detailed ability to follow-up on the

delivery process

2. More detailed ability to support the

loading process (check shipments & colli)

3. Customization to specific customer

requirements,

4. Integration of complaint & claims

management

Delivered

1. Transparency which has led to

a) Increase of efficiency delivery proces

b) Cost & time savings in Tour Acc. Dept.

2. Decrease of communication costs

• Direct

• Indirect

3. Tailormade customer support options

4. Integration of complaint & claims

handling

DHL Speedpack | Wemmel | December 2014

THANK YOU FOR YOUR INTEREST AND TIME

IT: David Thys

[email protected]

Sales: Kris De Pauw

[email protected]

CONTACT DHL Parcel (Speedpack)

dhl speedpack - phidata.be · 4 dhl speedpack | wemmel | december 2014 a clear vision our vision is...

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