TOM SULSTON

http://thoughtworks.com@tomsulston

DevOps CounsellingOr: How to help your developers and sysadmins

learn to love each other (again)

Counselling?

Most problems are

non-technical

Helpfulness

Common purpose

Sharing

Rich communication

Technical rigour

Values

Top Ten Tips

Continuous Integration then Continuous Delivery

Good analysis & stories.

Iterative development + deployment

Bigger fish to fry

Automated testing

Agile development

Have open channels

Communication as a factor of distance

Make time to talk

Talk to individuals

Sit together

‘irrelevant’ learning

Don’t create knowledge silos

Build special interest groups

Exploit Conway’s Law

Knowledge-sharing

Don’t have big central services teams

Give individuals time to work in their area

Reduce silo’d work

Don’t tear down the silos (yet!)

Reduce hand-offs

Similar reporting for whole team

Small number of hops

Value-stream mapping

Management structure

Reward everyone fairly

Are your incentives helping or hurting?

Focus on delivery

Don’t get gamed

Incentives

Be thoughtful

Come on!

Include everyone

Celebrate failure

Celebrate good times!

laughingsquid.com

Use tests rather than restricting access

Everyone has RW to Puppet/Chef

Share the pain when breakages happen

Pair to overcome mistrust

Share access to systems

You are not in the sudoers file. This incident will be reported.

Big visible displays

Developers should see into production

SAs should see new features

Go to each other’s meetings

Information-sharing systems

Evidence-based decision making.

What happens at release time?

How can we measure the system?

Share the data!

Gather metrics

Break existing organisational boundaries

Go and make friends

Stir things up

Internal or external?

Change Agents

How about you?

TOM SULSTON

http://thoughtworks.com@tomsulston