developing telecommunications elearning modules: field work force performance support
DESCRIPTION
Developing Telecommunications eLearning modules: Field Work Force performance support. Agenda. Next G network Audience Challenges Next G Wireless Link Processes > TNA Examples Summary References. Next G network. Telstra's next generation wireless broadband network - PowerPoint PPT PresentationTRANSCRIPT
ICL September 2007
ICL September 2007
ICELW, New York, June 2008
ICELW, New York, June 2008
Developing Telecommunications eLearning modules: Field Work Force performance support
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ICL September 2007
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Agenda Next G network Audience Challenges Next G Wireless Link Processes > TNA Examples Summary References
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Next G network Telstra's next generation
wireless broadband network Faster & greater coverage
across Australia (98% ) Provides voice, messaging,
fax and broadband News, music, sport,
entertainment, industry
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Audience Field technicians Technology specialists Communications technicians Integration specialists Wireless & engineering
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Challenges Logistics of training 100’s of
staff across Australia Different time zones Vast distances Locals
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More Challenges Regional & climatic challenges Locals
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Training team Dynamic duo
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Next G Wireless Link Next G Wireless Link exploits the coverage and
data capabilities of Next G 850MHz network to provide:
Voice Fax Broadband internet
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Next G Wireless Link
Then: CDMA Wireless Local Loop
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Next G Wireless Link
Now: Next G Wireless Link
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Next G Wireless Link
Now: Next G Wireless Link
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Next G Wireless Link
Ericsson W25 Fixed Wireless Terminal (FWT):•Connects to Next G network•RJ11 ports for phone and fax•RJ45 ports for LAN connections•Built-in wireless router
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Next G Wireless Link
Now: Next G Wireless Link
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Next G Wireless Link
Now: Next G Wireless Link
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Next G Wireless Link
Juni JI19 Micro ICS repeater:•Captures, boosts and retransmits signal from Next G base station.
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Next G Wireless Link
Equipment shelter close-up
Triad mast and equipment shelter
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Next G Wireless Link
Now: Next G Wireless Link
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Next G Wireless Link
Yagi 14db antenna:•Roof-mounted•Aimed at nearest base station•Improves reception in areas with low Next G signal strength
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Next G Wireless Link
Now: Next G Wireless Link
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Next G Wireless Link
Now: Next G Wireless Link
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Next G Wireless Link
Calyptech iFWT:•Used where there is no Next G signal at premises•Located in equipment shelter•Supports voice, fax and ADSL
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Next G Wireless Link
Now: Next G Wireless Link
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Processes Identify training requirements Identify process changes Identify target audience - impacted workgroups)
Online delivery & management of
training requirements
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Identify
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Determine Determine availability of funding –who pays!
NGWL Training Budget - pointing at WIR 221 Cost Centres
Category Vendor Date AmountInvoice & PO
details Notes
FWT training Ericsson May-07 46065.80
FWT Adv Installation & Troubleshooting PO # 50548070
11 sessions @ $3500 per sess + travel exp $88000 inc GST
Juni training Juni AustraliaMay/June 07
89496.00
Juni Repeater- Inv 13004 PO # 50558615 Juni OMC Inv 13005 PO # 50558615
8 sessions of each @ $5085 per sess plus GST
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Develop
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Signoff Signoff Build Review Technical Pilot
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Deploy Release notification
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Manage Administer online training events
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Competency Learning checks
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Examples Online modules developed 2007-2008
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Summary User centred consultation
– People
– Flexibility
Interactivity Online management
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References http://www.nextg.com.au/ http://www.telstra.com.au/nextg/index.htm http://www.telstra.com.au/nextgnetwork/
index.htm http://www.telstra.com.au/mobile/networks/
info/nextg.htm
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