designing for special needs slide share 11.13
DESCRIPTION
Overview of the challenges in designing applications for children with autism / learning differences / sensory needs.TRANSCRIPT
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Designing for Special NeedsJacob Esparza
June 6th, 2013
Wednesday, November 13, 13
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Hi, I’m Jacob EsparzaCEO & Co-Founder, Making Friends Inc.
@jacobespa @MakingFriendsSF
Wednesday, November 13, 13
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Who Has Special Needs?
Individuals with physical or mental health conditions requiring services
Autism Spectrum Disorder
Cerebral Palsy
Speech & Language Impairments
ADD/ADHD
1:1 Behavioral Therapy
Medication & Tangibles
Speech Therapy & Adaptive Tools
Occupational Therapy
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Autism
1:88 children born in US are diagnosedPrimary characteristic are behavioral deficits
90% have sensory issues
65% of free time is spent on digital devices
3.5 hours/day on digital entertainment
333,000 age 4-10
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Special Needs UX Challenges
Motor Skills (coordination)
Speech & Language
Interactions
Visual & auditory processing
Sensory Visual & sound
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Types Sensory Needs
Auditory Processing Language, tone/pitch, volume
Human touch, clothing,food (texture)
Tactile (touch)
Olfactory (taste & smell) Diet, environment
Visual-Perceptual Skills Depth perception, memory, motion
Vestibular Balance, movement
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Coping Mechanisms
“Stimming”: Repetitive behavior that helps individuals self-regulate
Auditory Yelling
Chirping
Scripting
Physical Tapping/Clapping
Spinning/Rocking
Jumping
Visual
Focus
Staring
Turning Objects
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Imagine seeing this...when everyone else see that
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Customer Persona
Ethan
Demographics
• “I don’t know how to make friends”• Obsessed with Pixar films• Loves mobile apps
• 7 years old, 2nd grader• Mid-Functioning autism• High sensory sensitivity• 20 hours/week therapy
Needs & Goals
Behaviors• 3 hrs/day playing apps: Youtube, Angry Birds, etc.• 8/10 can’t interpret conversations with others
• Wants friends• Anxious with new people• Needs to avoid being socially left behind
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Product Needs
Skills: Educators + Product Designers
Engagement: Leverage animation, interactions, interests
Education: Enhance, not translate
Scope/Price: Make it an investment, but don’t price-gouge
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Market Opportunities
Assessment Education Daily Living Communication
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Rules of Thumb
Always Assume Intelligence
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Avoid In-App Purchases
That’s nice Just looking Must have
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The YouTube Test
Navigation Navigation The experience
If you’re navigation is more complicated than YouTube, start over
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Avoid Rote Learning
Bee is not in app Button spacing! No visuals
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Give Room For Creativity
Pick a Character Choose Clothes Customize Finished Product
But keep options simple
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Combine Interests + Learning
Zombies, check! Addition, check! Awesome stars, check!
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Provide Visual Help
No visual instruction No help option
But avoid creating dependency
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Sequential Tutorials Are Awesome
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Overcome Color Blindness
Shapes & Patterns help di!erentiate Colors
Correct
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What Levers Do We Have?
Animation Speed, number of objects moving, frequency, etc.
Sound Language, tone/pitch, volume, frequency
User-Interface Copy, Layout, button size, colors, patterns, shapes
User Interactions Gestures, reaction times
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Thank You!Jacob Esparza CEO & Co-Founder,
Making Friends Inc.
@jacobespa @MakingFriendsSF
Wednesday, November 13, 13