derrick-john piper safety coordinator resume
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DERRICK-JOHN PIPER
832-338-5030 ▪ [email protected]
SAFETY COORDINATOR
External HSE Systems Specialist: PICS, ISNetworld, PEC, Browz.
OSHA Authorized General Industry Trainer of 10-30 classes.
Verifying OSHA, MSHA, EMR official documentation.
Compliance review of commercial insurance documents.
Managing projects of account creation or change.
Coordinating audits of safety management programs & training documentation.
Advance proficiency in MS Excel, PowerPoint, & Word.
Training/Re-Training internal company personnel until achievement of 80% accuracy.
Twenty years experience of evaluating problems & identifying solutions.
Creating Standard Operating Procedures. Editing Camtasia screen capture video. Communicating under the assumption: message
sent does not equal message received.
PROFESSIONAL EXPERIENCE
PICS Auditing, LLC, Houston, TX May 2010-May2015Internationally renowned prequalification system for various industries: Chemical, Construction, Energy, Food & Beverage, Oil & Gas, Mining, Manufacturing, Pulp & Paper & Pharmaceutical.
Client Success Manager Jan. 2015-May 2015
Generated & Analyzed weekly reports to track the progress of client contractor base for statistical & client internal compliance needs.
Performed account reviews to evaluate adjustments for client satisfaction. Traveled 2 times a month for client in person trainings. Conducted 2-3 Cisco WebEx™ trainings weekly. Collaborated with Client Success Management Director to conduct a needs assessment for each client within
the first 45-days of account implementation. Mastered: strategic Thinking, Attention to Detail & Active Listening skills. Managed 5-10 client accounts with about 300 users.
Customer Service Supervisor Jan. 2012-Jan. 2015
Managed a team of 10-20 CSRs Developed Standard Operating Procedure for Customer Service Department. Trained verification techniques for OSHA, MSHA, EMR & commercial insurance. Researched OSHA & MSHA citation information. Implemented a weekly reporting system for corporate wide CSR team. Composed End-Year team performance Reviews.
IT Liaison Dec. 2013-May 2015
Assisted office staff of 30-40 people with all technical issues. Managed Houston IT Network. Installed operating and security systems.
Derrick-John Piper ▪ 832-338-5030 ▪ [email protected]
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Canadian Team Lead Aug. 2010- Jan. 2012
Trained New Representatives on Canadian OH&S statistics and WCB documentation. Formalized verification techniques of all Canadian accounts to achieve 96% account accuracy in a 2 business
day Service Level Agreement.
Customer Service Representative May 2010-Aug. 2010
Managed 1,500 contractor accounts. Verified the safety history of contractors for oil refineries & chemical plants. Ensured contractor accounts provided consistent information. Completed 75-100 phone calls daily regarding contractor documentation for audits of OSHA, MSHA &
training.
EDUCATION & TRAINING
University of Houston Downtown Major: Bachelor of Arts
Minor: English
OSHA 10-30 Authorized General Industry Trainer 2015OSHA 511 Texas A&M University 2015Dale Carnegie Step into Leadership Program 2012Kerr Hill Supervisor Training Program 2012Conducting Safety Audits 2013Skill Path Business Technical Writing & Proof Reading 2013Skill Path Project Management 2013Skill Path Communicating Like a Professional 2014
Derrick-John Piper ▪ 832-338-5030 ▪ [email protected]
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