DEPOSIT SCHEMES (COVERED BY SBI AND ICICI BANK)

DECLARATION

I, Miss. ANUSHA. SHETTY, Student of T.Y.BCOM (Banking & Insurance), Semester Vth, Shri Chinai College of Commerce & Economics. I, hereby, declare that I have successfully completed this project on “DEPOSIT SCHEMES (covered by SBI & ICICI Bank)” in the academic year 2007-2008. The information submitted is true and original to the best of my knowledge.

Signature of the student(Anusha. Shetty)

CERTIFICATE

I, Professor. VAISHALI KUREHKAR, hereby certify that Miss. ANUSHA. SHETTY of T.Y.BCOM (Banking & Insurance), Semester Vth Shri Chinai College of Commerce & Economics, has completed project on “DEPOSIT SCHEMES (covered by SBI & ICICI Bank)” in the academic year 2007-2008. The information submitted is true and original to the best of my knowledge.

Signature of Project guide(Prof. Vaishali. Kurehkar)

ACKNOWLEDGEMENT

Entrance, Hard work, Gradual Progress and an exciting year that it is

how I have reached this level and now as I stand at the threshold of the aside

world. I take a look of the past year which I have spent in this college, my

performance with the devotion of the profession has been with me for over 3

years which I will never forget.

First and foremost I would like to thank the University of Mumbai for

providing me with this project in this curriculum.

I am grateful and would like to thank my project guide, Prof.

Vaishali. Kurhekar for having helped me day in and day out for not only

providing me with information but also being very supportive.

It would rather be unfair on my part for not thanking all my

Professors who have helped me specially our co-ordinator Prof.Nishikant.

Jha and also to our Principal Mrs. Malini. Johari, for always keeping faith in

us.

I would like to thank Vijay. Anand, who is Assistant Manager of

ICICI Bank for providing me with all required information. I would also like

to thank our Librarian and not to forget my Parents and my colleagues who

have helped me at some stage or the other.

My acknowledgement would be incomplete without me thanking

my college Shri Chinai College of Commerce and Economics for having

shown their continuous faith in me.

So this goes to all those who have knowingly or unknowingly been

a great support for me to accomplish this piece of work.

EXECUTIVE SUMMARY

Deposit means save today, for tomorrow. So, deposit schemes are the main sources of banks. In fact, deposits account for most of the "money supply” in use today.Through deposit schemes you can save a little every month to build up the desired corpus to meet your future requirement of funds. The depositors and their interests form the key area of the regulatory framework for banking in India and this has been enshrined in the Banking Regulation Act, 1949. One of the most important functions of the bank is to accept deposits from the public for the purpose of lending. In fact, depositors are the major stakeholders of the banking system. As far as the chosen banks are concerned, SBI is the largest bank in India and ICICI is India’s largest bank in the private sector. Also, in addition to this, these banks are very reliable and public are known more about this banks.

OBJECTIVESDeposit schemes are the main source of banks. They offer several facilities & opportunities and also promotes saving. The main objective is to promote comprehensive and updated information, guidance and assistance on all areas of deposit schemes in India.

RESEARCH METHODOLODYThe research methodology is data collection throughPrimary SourcesSecondary Sources

Primary Sources: Survey by distributing questionnaire to the people taking sample size of 100. Interviews conducted with bankers.Secondary Sources: Data collection through books, magazines. websites, journals, etc.

EXPECTED CONTRIBUTION FROM THE STUDYExpectations from the study are that it will navigate through all the aspects of the deposits schemes in India. It will discuss upon the matters with the significance of deposit schemes to the legalities involved in it. It will also make people aware about the various deposit schemes available in the Indian banking industry and its various procedures and formalities.

TABLE OF CONTENTS

SR.NO TOPIC1 INTRODUCTION2 GUIDELINES OF RBI3 VARIOUS KINDS OF DEPOSITS4 HISTORY OF STATE BANK OF INDIA5 VARIOUS DEPOSIT SCHEMES PROVIDED BY SBI

SAVING BANK ACCOUNT CURRENT ACCOUNT BASIC BANKING ‘NO FRILL ACCOUNT’ TERM DEPOSITS RECURRING DEPOSITS

6 HISTORY OF ICICI7 VARIOUS DEPOSIT SCHEMES PROVIDED BY ICICI

BANK SAVING ACCOUNT FIXED DEPOSITS RECURRING DEPOSITS CURRENT ACCOUNT SALARY ACCOUNT

8 SURVEY ON DEPOSIT SCHEMES9 ANALYSIS OF THE SURVEY CONDUCTED10 CONCLUSION11 ANNEXURE12 BIBLIOGRAPHY

DEPOSIT SCHEMES

INTRODUCTION

A deposit scheme is an account at a banking institution that allows money to

be held on behalf of the account holder. Some banks charge a fee for this

service, while others may pay the client interest on the funds deposited. The

account holder retains rights to their deposit, although restrictions placed on

access depend upon the terms and conditions of the account and the

provider. The banking terms "deposit" and "withdrawal" actually tend to

obscure the economic substance and legal essence of transactions in a

deposit account. From a legal and financial accounting standpoint -- and as

counter-intuitive as it may seem -- the term deposit is actually used by the

banking industry in financial statements to describe the liability owed by the

bank to its depositor, and not the funds (whether cash or cheques)

themselves, which are shown an asset of the bank

Typically, an account provider will not hold the entire sum in reserve, but

will loan the money out at interest to other clients, in a process known as

fractional-reserve banking. It is this process it allows providers to pay out

interest on deposits. By transferring the ownership of deposits from one

party to another, they can replace physical cash as a method of payment.

In fact, deposits account for most of the "money supply in use today. From

an economic standpoint, the bank has essentially created "economic money".

There are various ways in which bank deposits arise. Customers may deposit

actual cash or they may deposit rights to receive cash; these rights to receive

cash may be in the form of a cheque, a bill, a promissory note owing to

them, etc. deposits may also arise out of loans granted by the bank or

through the process of discounting customer’s bills. In this case, they are

known as created deposits. In actual practice, the amount of such deposits is

much larger than that of the deposits received in hard cash or in the form of

rights to receive cash. Typically, an account provider will not hold the entire

sum in reserve, but will loan the money out at interest to other client and it is

the process which allows providers to pay out interest on deposits. So it is

said “Loans are the children of deposits and deposits are the children of

loans”.

DIFFERENT TYPES OF DEPOSIT ACCOUNTS

DEMAND DEPOSIT

CURRENT ACCOUNT DEPOSIT: Current account or cheque account is

a deposit account held at a bank or other financial institution, for the purpose

of securely and quickly providing frequent access to funds on demand,

through a variety of different channels. Because money is available on

demand these accounts are also referred to as demand accounts or demand

deposit accounts.

Current account is the name given to a transactional account in the UK and

countries with a UK banking heritage offering various flexible payment

methods to allow customers to distribute money directly to others. Most

current accounts have a cheque book and offer the facility to arrange

standing orders, direct debits and payment via a debit card. Current accounts

may also allow borrowing via an overdraft facility. Current account

providers include banks, building societies and credit unions.

FEATURES AND ACCESS

All transactional accounts offer itemized lists of all financial transactions,

either through a bank statement or a passbook. A transactional account

allows the account holder to make or receive payments by:

Cash money (banknotes)

Cheque and money order (paper promise to pay)

Direct debit (pre-authorized debit)

Standing order (automatic funds transfer)

ATM card or debit card (cashless direct payment at a store or merchant)

SWIFT - International account to account transfer.

SAVINGS DEPOSIT: Savings accounts are accounts maintained by

commercial banks, savings and loan associations, credit unions, and mutual

savings banks that pay interest but can not be used directly as money. These

accounts let customers set aside a portion of their liquid assets that could be

used to make purchases while earning a monetary return.

FEATURES

Obtaining funds held in a savings account may not be as convenient as from

a demand account. For example, one may need to visit an ATM or bank

branch, instead of writing a cheque or using a debit card. However, this

transference is easy enough that savings accounts are often termed near

money.

Some savings accounts require funds to be kept on deposit for a minimum

length of time, but most permit unlimited access to funds. True savings

accounts do not offer cheque-writing privileges, although many institutions

will call their higher-interest demand accounts or money market accounts

"savings accounts."

All savings accounts offer itemized lists of all financial transactions,

traditionally through a passbook, but also through a bank statement.

TIME DEPOSIT

FIXED DEPOSITS: A time deposit (also known as a term deposit,

particularly in Canada, Australia and New Zealand is a money deposit at a

banking institution that cannot be withdrawn for a certain "term" or period

of time. When the term is over it can be withdrawn or it can be held for

another term. Generally speaking, the longer the term the better the yield on

the money. A certificate of deposit is a time-deposit product.

RECURRING DEPOSITS: The term recurring deposit means the

customer means the customer can open an account and deposit a certain sum

of money every month. After a certain period of time, say 1 years, or 3 years

and 5 years, the accumulated amount amount along with interest is paid to

the customer. It is helpful to the middle and poor sections of the people. The

interest paid on such deposits is on cumulative basis.

OTHER TERMS USED IN BANKING

BRANCH BANKING

This refers to the practice of maintaining physical locations where customers

can receive a wide array of banking and financial services, such locations are

described as branches. They may provide access to a combination of cash

machines, telephone banking, counter services and financial advice

CASH MACHINES

Cash machines are electronic devices that allow bank customers to make

cash withdrawals and check their account balances without the need for a

human teller. Many also allow people to deposit cash or cheques, transfer

money between their bank accounts, top up their mobile phones' pre-paid

accounts or even buy postage stamps.

INTERNET BANKING

Internet or Online banking describes the use of a bank's secure website to

view balances and statements, perform transactions and payments, and

various other facilities. This can be very useful, especially for banking

outside bank hours and banking from anywhere where internet access is

available. Since the internet revolution most retail banking institutions offer

access to current accounts via online banking.

TELEPHONE BANKING

Telephone banking is the term applied to specific provision of banking

services over the telephone. In many cases such calls are to a call centre or

automated service, although some institutions continue to answer such calls

in their branches. Often call centre opening times are considerably longer

than branches, and some firms provide these services on a 24 hour basis.

OVERDRAFTS

An overdraft occurs when withdrawals from a bank account exceed the

available balance. This gives the account a negative balance and in effect

means the account provider is providing credit. If there is a prior agreement

with the account provider for an overdraft facility, and the amount

overdrawn is within this authorized overdraft, then interest is normally

charged at the agreed rate. If the balance exceeds the agreed facility then

fees may be charged and a higher interest rate might apply.

GUIDELINES OF RESERVE BANK OF INDIA

One of the important functions of the Bank is to accept deposits for the

purpose of lending. In fact, depositors are the major stakeholders of the

Banking System. With liberalization in the financial system and deregulation

of interest rates, banks are now free to formulate deposit products within the

broad guidelines issued by RBI:

Guidelines on "Know Your Customer" norms and "Cash

transactions":

1. As part of ‘Know Your Customer’ (KYC) principle, RBI has issued

several guidelines relating to identification of depositors and advised the

banks to put in place systems and procedures to help control financial frauds,

identify money laundering and suspicious activities, and for

scrutiny/monitoring of large value cash transactions. Instructions have also

been issued by the RBI from time to time advising banks to be vigilant while

opening accounts for new customers to prevent misuse of the banking

system for perpetration of frauds. A gist of the past circulars issued on the

subjects under reference is listed in the Annexure. Taking into account

recent developments, both domestic and international, it has been decided to

reiterate and consolidate the extant instructions on KYC norms and cash

transactions. The following guidelines reinforce our earlier instructions on

the subject with a view to safeguarding banks from being unwittingly used

for the transfer or deposit of funds derived from criminal activity (both in

respect of deposit and borrowal accounts), or for financing of terrorism. The

guidelines are also applicable to foreign currency accounts/transactions.

2. "Know Your Customer" (KYC) guidelines for New accounts

The following KYC guidelines will be applicable to all new accounts with

immediate effect.

2.1 KYC Policy

(i) "Know Your Customer" (KYC) procedure should be the key principle for

identification of an individual/corporate opening an account. The customer

identification should entail verification through an introductory reference

from an existing account holder/a person known to the bank or on the basis

of documents provided by the customer.

(ii) The Board of Directors of the banks should have in place adequate

policies that establish procedures to verify the bonafide identification of

individual/corporate opening an account. The Board should also have in

place policies that establish processes and procedures to monitor

transactions of suspicious nature in accounts and have systems of conducting

due diligence and reporting of such transactions.

2.2 Customer identification

(i) The objectives of the KYC framework should be two fold, (i) to ensure

appropriate customer identification and (ii) to monitor transactions of a

suspicious nature. Banks should obtain all information necessary to establish

the identity/legal existence of each new customer, based preferably on

disclosures by customers themselves. Typically easy means of establishing

identity would be documents such as passport, driving license etc. However

where such documents are not available, verification by existing account

holders or introduction by a person known to the bank may suffice. It should

be ensured that the procedure adopted does not lead to denial of access to the

general public for banking services.

3. "Know Your Customer" procedures for existing customers

Banks are expected to have adopted due diligence and appropriate KYC

norms at the time of opening of accounts in respect of existing customers in

terms of our extant instructions referred to in the Annexure. However, in

case of any omission, the requisite KYC procedures for customer

identification should be got completed at the earliest.

4. Ceiling and monitoring of cash transactions

The extent RBI guidelines on the subject are as under:

(i) Banks are required to issue travellers cheques, demand drafts, mail

transfers, and telegraphic transfers for Rs.50,000 and above only by debit to

customers’ accounts or against cheques and not against cash. Further, the

applicants (whether customers or not) for the above transactions for amount

exceeding Rs.10, 000 should affix permanent (Income tax) account number

on the applications. Since KYC is now expected to establish the identity of

the customer and as the issue of demand draft etc. for Rs.50,000 and above

is by debit to account, the requirement for furnishing PAN stands increased

uniformly to Rs.50,000/-.

(ii) The banks are required to keep a close watch of cash withdrawals and

deposits for Rs.10 lakhs and above in deposit, cash credit or overdraft

accounts and keep record of details of these large cash transactions in a

separate register.

(iii) Branches of banks are required to report all cash deposits and

withdrawals of Rs.10 lakhs and above as well as transactions of suspicious

nature with full details in fortnightly statements to their controlling offices.

Besides, controlling offices are also required to appraise their Head offices

regarding transactions of suspicious nature. Early computerization of branch

reporting will facilitate prompt generation of such reports.

5. Risk management and monitoring procedures

In order to check possible abuse of banking channels for illegal and anti-

national activities, the Board should clearly lay down a policy for adherence

to the above requirements comprising the following:

5.1 Internal Control Systems

Duties and responsibilities should be explicitly allocated for ensuring that

policies and procedures are managed effectively and that there is full

commitment and compliance to an effective KYC programmed in respect of

both existing and prospective deposit accounts. Controlling offices of banks

should periodically monitor strict adherence to the laid down policies and

procedures by the officials at the branch level.

5.2 Terrorism Finance

RBI has been circulating lists of terrorist entities notified by the Government

of India to banks so that banks may exercise caution if any transaction is

detected with such entities. There should be a system at the branch level to

ensure that such lists are consulted in order to determine whether a

person/organization involved in a prospective or existing business

relationship appears on such a list. The authority to whom banks may report

accounts suspected to belong to terrorist entities will be advised in

consultation with Government.

5.3 Internal Audit / Inspection

(i) An independent evaluation of the controls for identifying high value

transactions should be carried out on a regular basis by the internal audit

function in the banks.

(ii) Concurrent/internal auditors must specifically scrutinize and comment

on the effectiveness of the measures taken by branches in adoption of KYC

norms and steps towards prevention of money laundering.

5.4 Identification and Reporting of Suspicious Transactions

Banks should ensure that the branches and controlling offices report

transactions of suspicious nature to the appropriate law enforcement

authorities designated under the relevant laws governing such activities.

There should be well laid down systems for freezing of accounts as directed

by such authority and reporting thereof to the controlling office and head

office. Being matters of sensitive nature, there must be a quarterly reporting

of such aspects to the audit committee of the board or the board of directors.

5.5 Adherence to Foreign Contribution Regulation Act (FCRA), 1976

(i) Banks should also adhere to the instructions on the provisions of the

Foreign Contribution Regulation Act, 1976 cautioning them to open

accounts or collect cheques only in favour of association which are

registered under the Act ibid by Government of India. A certificate to the

effect that the association is registered with the Government of India should

be obtained from the concerned associations at the time of opening of the

account or collection of cheques.

(ii) Branches of the banks should be advised to exercise due care to ensure

compliance and desist from opening accounts in the name of banned

organizations and those without requisite registration.

6. Record Keeping

Financial intermediaries should prepare and maintain documentation on their

customer relationships and transactions to meet the requirements of relevant

laws and regulations, to enable any transaction effected through them to be

reconstructed. In the case of wire transfer transactions, the records of

electronic payments and messages must be treated in the same way as other

records in support of entries in the account. All financial transactions records

should be retained for at least five years after the transaction has taken place

and should be available for perusal and scrutiny of audit functionaries as

well as regulators as and when required.

7. Training of staff and management

It is crucial that all the operating and management staff fully understand the

need for strict adherence to KYC norms. All institutions must, therefore,

have an ongoing training programme so that staffs are adequately trained for

their roles and responsibilities as appropriate to their hierarchical level in

complying with anti-money laundering guidelines and for implementing

KYC policies consistently.

8. These guidelines are issued under Section 35 (A) of the Banking

Regulation Act, 1949 and any contravention of the same will attract

penalties under the relevant provisions of the Act. Banks are advised to bring

the guidelines to the notice of their branches and controlling offices.

9. The steps initiated in compliance with the various guidelines contained in

the circular may be advised to The Chief General Manager, Anti Money

Laundering Cell, Department of Banking Operations & Development,

Reserve Bank of India, Central Office, Centre 1, World Trade Centre, Cuffe

Parade, Mumbai 400 005 within a month from the date of receipt of this

circular. The implementation of the instructions contained in the circular will

be reviewed by RBI in a meeting with bankers after a period of six months

and issuance of a Master Circular will be considered thereafter.

10. Please acknowledge receipt.

DEPOSITORS' RIGHTS

Deposits being the basic financial raw materials, depositors form the core for

banking business. There is now an awakening on depositors' rights, rightly

so, in the banks, as it is fulfillment of such rights which can enable an

effective resource management mechanism in Banks. Further, the depositor,

being a consumer of various products and services offered by the Bank, is

entitled to the following rights:

• RIGHT TO INFORMATION

A depositor will have right to information about price, quality, quantity and

standard of the products/services offered by the Bank to enable him / her to

take an independent decision.

• RIGHT TO CHOOSE

A depositor will have the absolute freedom to choose among the various

products and services offered by the Bank to suit his / her requirements.

• RIGHT TO AVAIL/UTILISE THE PRODUCTS AND SERVICES

A depositor will have the right to avail/utilize the products/services chosen

by him / her without any intervention / obstacle.

• RIGHT TO BE HEARD AND REDRESSAL OF GRIEVANCES

A depositor will have the right to be heard and seek redressal against

deficient service / poor quality of products and services, unfair Trade

practices and unscrupulous exploitation. This includes his/ her right to fair

redressal of any genuine grievance relating to products / services which he

/she has chosen to utilize.

STATE BANK OF INDIA (SBI)

HISTORY OF SBI ( STATE BANK OF INDIA)

State Bank of India (SBI) is India's largest commercial bank. SBI has a vast

domestic network of over 9000 branches (approximately 14% of all bank

branches) and commands one-fifth of deposits and loans of all scheduled

commercial banks in India. The State Bank Group includes a network of

eight banking subsidiaries and several non-banking subsidiaries offering

merchant banking services, fund management, factoring services, primary

dealership in government securities, credit cards and insurance.

The eight banking subsidiaries are:

1-State Bank of Bikaner and Jaipur (SBBJ)

2-State Bank of Hyderabad (SBH)

3-State Bank of India (SBI)

4-State Bank of Indore (SBIR)

5-State Bank of Mysore (SBM)

6-State Bank of Patiala (SBP)

7-State Bank of Saurashtra (SBS)

8-State Bank of Travancore (SBT)

The origins of State Bank of India date back to 1806 when the Bank of

Calcutta (later called the Bank of Bengal) was established. In 1921, the Bank

of Bengal and two other Presidency banks (Bank of Madras and Bank of

Bombay) were amalgamated to form the Imperial Bank of India. In 1955,

the controlling interest in the Imperial Bank of India was acquired by the

Reserve Bank of India and the State Bank of India (SBI) came into existence

by an act of Parliament as successor to the Imperial Bank of India.

SBI TODAY

Today, State Bank of India (SBI) has spread its arms around the world and

has a network of branches spanning all time zones. SBI's International

Banking Group delivers the full range of cross-border finance solutions

through its four wings - the Domestic division, the Foreign Offices division,

the Foreign Department and the International Services division.

STATE BANK OF INDIA.

DEPOSIT SCHEMES

 

Whatever your needs - an investment of your surplus funds or to create a

fund for your children’s' education and marriage. You will find a product

from SBI that suits your requirement, delivered at a branch close to you.

 

Open an account with any of SBI branches, all of them are fully

computerised, and realise the advantage of our vast network. 

Want to build up savings slowly? Discover Recurring Deposit Account. You

can save a little every month to build up the desired corpus to meet your

future requirement of funds.

 

SBI products are designed with flexibility to suit your personal

requirements. Enjoy 24 hour banking facility through our Internet Banking,

widest network of ATMs.

SOME OF THE MOST POPULAR DEPOSIT SCHEMES PROVIDED BY

SBI ARE:

SAVINGS BANK ACCOUNT

 

Our Savings Bank Account helps you to plan and save for your future

financial requirements. Your savings remain liquid, safe and earn moderate

interest.

 

BENEFITS

 

CARD CONVENIENCE

 Get your Free ATM cum Debit Card and have access to the widest network

of ATMs across the country to withdraw cash, enquire about your balance,

etc. Moreover, your card enables you to shop at a large number of Merchant

Establishments in India. You can also avail yourself of our International

ATM-cum-Debit Card, which can be used within as well as outside India, at

a nominal fee.

 

EASY AND WIDE ACCESSIBILITY  

Transact at your convenience, saving time and cost through Banking. You

can also withdraw cash from Maestro endorsed ATMs of other banks under

bilateral sharing, at a nominal fee.

 

MONITORING YOUR ACCOUNT

 Monitor and control your funds through SBI Internet Banking or/ and

through Passbook/ statement of account facility.

Alternatively, access your account by downloading Instants on your

computer.

 MODERATE EARNING

Our Savings Bank Account earns you an interest at the rate of 3.5% p.a.,

compounded half yearly.

MONEY MULTIPLIERS

Earn Interest at Term Deposit rates through Savings Plus Account.

Link your Savings Bank Account to your Multi Option Deposit (MOD)

Account to earn additional interest on your surplus money and get the

facility of automatic unitised break up of MOD in case there is a shortfall in

your SB account to honour the cheque drawn by you.

VALUE ADDED FEATURES

Transfer of accounts between our wide network of branches without any

charge.

Nomination facility – Available

25 cheque leaves free, in a year

Minimum balance requirements and charges per quarter for violation

 of the stipulations, as mentioned in brackets there against - centre wise:-

 

Centres Cheque

operated

account

Ordinary

account

 

Metro/Urban/

Semi-Urban

Rs.1000

(Rs.300)

Rs. 500

(Rs.300)

Rural Rs.500 Rs. 250

(Rs.150) (Rs.150)

 

CURRENT ACCOUNT

BENEFITS:

 CARD CONVENIENCE

 Get your Free ATM cum Debit Card and have access to the widest network

of ATMs across the country to withdraw cash, enquire about your balance,

etc. Moreover, your card enables you to shop at a large number of Merchant

Establishments in India. You can also avail yourself of our International

ATM-cum-Debit Card which can be used within as well as outside India, at

a nominal fee.

 

EASY AND WIDE ACCESSIBILITY

 Transact at your convenience, saving time and cost through SBI Internet

Banking.

You can also withdraw cash from Maestro endorsed ATMs of other banks

under bilateral sharing, at a nominal fee.

MONITORING YOUR ACCOUNT

 Monitor and control your funds through SBI Internet Banking or/ and

through Passbook/ statement of account facility.

Alternatively, access your account by downloading InstantSBI on your

computer.

TRANSACTION EASE

 Unlimited number of payments

Make payments by giving us standing instructions

Remit funds from any part of the country to your account.

Upcountry Cheque Collection facility.

 

OTHER BENEFITS

 Overdraft facility.

Transfer of accounts between our wide network of branches without any

charge.

Nomination Facility - Available.

Low minimum balance requirements

BASIC BANKING -NO FRILLS ACCOUNT

This account comes with very low minimum balances as well as low/ nil

charges, to cater to the needs of individuals from the vast sections of

population who are, otherwise, not fulfilling certain conditions of our

existing Savings Bank account requirements. Details are as under:

ELIGIBILITY: Individuals of 18 years and above earning a gross

income of Rs.5000/- p.m or less.

MODE OF OPERATION: Single/ joint

INITIAL DEPOSIT AMOUNT: Rs.50/- to open the account

MINIMUM BALANCE: NIL

MAXIMUM BALANCE/ AMOUNT: Rs.10,000/-, being the total value of

business connection of the account holder, including other deposit accounts.

RATE OF INTEREST: As applicable to Savings Bank accounts, if a

minimum balance of Rs.500/- or more is maintained.

CHEQUE FACILITY: Available.

ATM-CUM-DEBIT CARD: Will be issued free of charge.

INTERNET BANKING FACILITY: Not available

NUMBER OF ACCOUNTS: Ordinarily, a customer will not be allowed to

open more than one basic banking 'no-frills' account.

PASS BOOK: Will be issued, updation will be permitted between 11th and

20th of the month.

Charges for availing services other than those covered here: The schedule of

charges for availing services other than those covered in this product is

being displayed in the branch premises/ notice board.

NOMINATION FACILITY: Available

TERM DEPOSITS

 

Now you can earn a higher income on your surplus funds by investing those

with us. We provide security, trust and competitive rate of interest.

Flexibility in period of term deposit from 7 days to 10 years.

Affordable Low Minimum Deposit Amount: You can open a term deposit

with SBI for a nominal amount of Rs.1000/- only.

Please check our Interest Rates online or simply email through our Helpline.

Flexibility in choosing the amount you wish to invest and the maturity

period.

 

HIGHLIGHTS

 SAFETY - We understand the value of your hard earned money and

continue to deliver on our promise of safety and security over 200 years.

LIQUIDITY

LOAN /OVERDRAFT FACILITY: You can avail a loan/overdraft against

your deposits provides you loan / overdraft up to 90% of your deposit

amount at nominal cost. So you continue to earn interest in your deposit and

still can meet your urgent financial requirements.

 PREMATURE WITHDRAWAL

Interest to be charged on premature withdrawal of term deposits at 0.5%

below the rate applicable for the period deposit has remained with the Bank.

 AUTOMATIC RENEWALS

 There is no need for you to keep track of the maturity of your deposits.

Your deposits with us will be renewed automatically, post maturity. And

you continue to earn interest for same period as that of your matured deposit,

at the interest rate prevailing at the time of maturity. Automatic renewals

take place where there are no standing instructions for renewal.

 

Flexibility to covert your Special Term Deposit to Term Deposit and vice

versa

 

You can convert your special Term Deposit to a Term Deposit to receive

monthly/quarterly interest payments to match your financial requirements.

You can also convert your Term Deposit to a Special Term Deposit, which

provides compounded rate of interest to multiply your money faster.

RECURRING DEPOSIT

Want to create a fund for your children's education or marriage or to buy a

car or for a dream holiday? Whatever may be your financial goals, through

our Recurring Deposit Scheme you can save a little every month so that at

the time of need you have sufficient funds to achieve your financial goals.

Recurring Deposit provides you the element of compulsion to save at high

rates of interest applicable to Term Deposits along with liquidity to access

that savings any time. So set aside a small amount every month and earn at

compounded rates of interest.

 

WIDE CHOICE IN PERIOD OF DEPOSIT

Flexibility in period of deposit with maturity ranging from 12 months to 120

months.

Low minimum monthly deposit amount.

You can start a Recurring Deposit with SBI for a monthly instalment of

Rs.100/- only.

 

SBI TERM DEPOSIT RATES APPLY

Check out our Interest Rates Online or simply email through our Helpline

Choose the amount you wish to invest and the maturity period.

HIGHLIGHTS

SAFETY

We understand the value of your hard earned money and continue to deliver

on our promise of safety and security over two centuries.

Liquidity

LOAN /OVERDRAFT FACILITY: You can avail a loan/overdraft against

your deposit.SBI provides you loan / overdraft upto 90% of your deposit

amount at nominal cost. So you continue to earn interest in your deposit and

still can meet your urgent financial requirements.

TRANSFERABILITY

Transfer of Recurring Deposit accounts between our wide network of

branches without any charge.

Regular Instalments to your Account

Now you have motivation/compulsion to save a chosen amount every month

and create a fund, which helps you to meet your future financial needs.

Recurring Deposits are available at all SBI Branches

Easy and convenient access of  information at SBI Internet Banking

 

OTHER BENEFITS

Nomination Facility - Available

 Regular Instalments to your Account

–Save in your account through Fixed Monthly Instalments.

–Monthly Instalments can be deposited on any working day of the month.

–Delayed monthly instalments attract penalty.

–Instalments payable in multiples of Rs.10/-

 

FREE FUND TRANSFER

Free transfer of your funds through standing instructions from your Current

or Savings Bank Account to your Recurring Deposit Account every month

for the payment of your instalments, so that you do not have to worry about

regular payments.

ICICI BANK

(INDUSTRIAL CREDIT AND INVESTMENT

CORPORATION OF INDIA)

HISTORY OF ICICI BANK

ICICI Bank is India's second-largest bank. The Bank has a network of about

573 branches and extension counters and over 2,000 ATMs. ICICI Bank was

originally promoted in 1994 by ICICI Limited, an Indian financial

institution, and was its wholly-owned subsidiary.

ICICI was formed in 1955 at the initiative of the World Bank, the

Government of India and representatives of Indian industry. The objective

was to create a development financial institution for providing medium-term

and long-term project financing to Indian businesses.

In the 1990s, ICICI transformed its business from a development financial

institution offering only project finance to a diversified financial services

group offering a wide variety of products and services, both directly and

through a number of subsidiaries and affiliates like ICICI Bank.

In 1999, ICICI become the first Indian company and the first bank or

financial institution from non-Japan Asia to be listed on the NYSE. In 2001,

ICICI bank acquired Bank of Madura Limited.

ICICI Bank set up its international banking group in fiscal 2002 to cater to

the cross border needs of clients and leverage on its domestic banking

strengths to offer products internationally. ICICI Bank currently has

subsidiaries in the United Kingdom, Canada and Russia, branches in

Singapore and Bahrain and representative offices in the United States,

China, United Arab Emirates, Bangladesh and South Africa.

ICICI BANK TODAY

Today, ICICI Bank offers a wide range of banking products and financial

services to corporate and retail customers through a variety of delivery

channels and through its specialized subsidiaries and affiliates in the areas of

investment banking, life and non-life insurance, venture capital and asset

management.

SOME OF THE MOST POPULAR DEPOSIT SCHEMES

PROVIDED BY ICICI BANK

SAVINGS ACCOUNT

FEATURES

The ICICI Bank International debit card is a debit-cum-ATM card providing

you with the convenience of acceptance at merchant establishments and cash

withdrawals at ATMs.

The next time you want to withdraw cash from your ICICI Bank Savings

account, just walk into any bank's ATM and use your ICICI Bank ATM-

cum-Debit card for free. The above benefit is available to individual

domestic Savings Account holders on maintenance of a quarterly average

balance of more than Rs.10, 000 in the savings account in a quarter. The

above benefit can be availed in the same quarter.

Money Multiplier Facility

Internet Banking is offered free of cost.

Anywhere Banking - This facility entitles the account holder to withdraw or

deposit cash upto a limit of Rs.50, 000 across all ICICI Bank branches.

You can give us various types of standing instructions like transferring to

fixed deposit accounts at regular intervals.

An average quarterly balance of Rs. 5,000 only.

Nomination facility is available.

MINIMUM BALANCE:

For opening the saving account minimum Rs.5,000

Non-maintenance of the minimum average quarterly balance attracts a fee of

Rs. 750 per quarter

ELIGIBILITY

Resident Indian.

VALUE ADDED SERVICES

Debit-cum-ATM card

Money Multiplier Facility

Phone Banking

Anywhere Banking

Standing instructions

Nomination facility

DOCUMENTATION

Applicants must satisfy the following documentation requirements:

Identity proof

Proof of communication address

Self cheque (if the applicant is not visiting the branch for account opening)

Identity proof: driving license, Voters Identity Card, Employees Identity

Card, PAN Card, Dependent’s card, Bar council/ Indian medical association

card/ senior citizen card, etc.

Proof of communication address: Latest electricity bill, Certificate from the

postal office confirming address of applicant, Telephone bills from any

telephone service providers and mobile service providers, Premium Receipt

from any life insurance company, etc.

FIXED DEPOSIT

FEATURES

Wouldn't you like a Fixed Deposit that allows you to deposit your money for

just as long as you wish? Our Fixed Deposit allows you just that - deposits

can be opened for periods ranging from 15 days to 10 years

.

OTHER FEATURES INCLUDE:

Choice of two investment plans:

TRADITIONAL

Interest payable monthly or quarterly as per your convenience

Maturity period ranges from 15 days to 10 years.

REINVESTMENT

Interest is compounded quarterly and reinvested with principal amount

Maturity period ranges from 6 months to 10 years

MINIMUM BALANCE

You can avail of ICICI Bank Fixed Deposits for a minimum deposit of Rs

10,000.

NOMINATION

Nomination facility is available for relationships in the names of individuals.

Unless otherwise specifically, given in writing by depositors, nomination in

deposit accounts will be at Customer ID level.

Depositor(s) however has/have the right to specify different nominations at

account level by completing appropriate forms.

Further, the applicant(s) is/are at liberty to change the nominee, through

declaration in the appropriate form to revise the nomination during the

currency of the relationship accounts with the Bank.

BENEFITS

A wide range of tenures, ranging from 15 days to 10 years, to suit your

investment plan.

Partial withdrawal is permitted in units of Rs 1,000. The balance amount

earns the original rate of interest.

Safe custody of your fixed deposit receipts.

Auto renewal is provided.

Loan facility is available up to 90% of principal and accrued interest.

ELIGIBILITY

Resident Indian

DOCUMENTATION

Applicants must satisfy the following documentation requirements:

Identity proof

Proof of communication address

Self cheque (if the applicant is not visiting the branch for account opening)

Identity proof: driving license, Voters Identity Card, Employees Identity

Card, PAN Card, Dependent’s card, Bar council/ Indian medical association

card/ senior citizen card, etc.

Proof of communication address: Latest electricity bill, Certificate from the

postal office confirming address of applicant, Telephone bills from any

telephone service providers and mobile service providers, Premium Receipt

from any life insurance company, etc.

VALUE ADDED SERVICES

Wide range of tenures

Choice of investment plans

Partial withdrawal permitted

Safe custody of fixed deposit receipts

Auto renewal possible

Loan facility available

RECURRING DEPOSIT

ICICI Bank's Recurring Deposits are the ideal way to invest small amounts

of money every month and end up with a large saving on maturity.

FEATURES

Encourages savings without stress on your finances.

High rates of interest (identical to the fixed deposit rates).

Non-applicability of Tax Deduction at Source (TDS).

MINIMUM BALANCE

The minimum balance of deposit is Rs. 500 per month and thereafter, in

multiples of Rs. 100.

PERIOD OF DEPOSIT

The minimum period is 6 months, and thereafter in multiples of 3 months.

NOMINATION

The facility of Nomination is available for relationships in the names of

individuals. Unless otherwise specifically given in writing by depositors,

nomination in deposit accounts will be at Customer ID level.

A depositor(s) however has / have the right to specify different nominations

at account level by completing the appropriate forms.

Further, the applicant(s) is / are at liberty to change the nominee during the

currency of the relationship accounts with the Bank, through a declaration to

the effect in the appropriate form.

ELIGIBILITY

Resident Indian.

The minimum balance of deposit is Rs. 500 per month and thereafter, in

multiples of Rs. 100.

DOCUMENTATION

Applicants must satisfy the following documentation requirements:

Identity proof

Proof of communication address

Self cheque (if the applicant is not visiting the branch for account opening)

Identity proof: driving license, Voters Identity Card, Employees Identity

Card, PAN Card, Dependent’s card, Bar council/ Indian medical association

card/ senior citizen card, etc.

Proof of communication address: Latest electricity bill, Certificate from the

postal office confirming address of applicant, Telephone bills from any

telephone service providers and mobile service providers, Premium Receipt

from any life insurance company, etc.

VALUE ADDED SERVICES

Encourages savings

High interest rates of interest

Loans against deposits available

Non-applicability of Tax Deduction at Source (TDS)

CURRENT ACCOUNT

WHAT IS CURRENT ACCOUNT?

A running account supporting unlimited withdrawals and deposits

A current account is meant for convenience and not to save money

WHO NEEDS A CURRENT ACCOUNT?

Businessman, Joint stock companies, Institutions, Public authorities, public

corporations etc. Any business that has numerous banking transactions need

a current account

BENEFITS OF CURRENT ACCOUNT

Unlimited Withdrawal and Deposit

Unlimited Cheque book

Demand Drafts and Pay orders

Funds Transfer (Local or Anywhere)

Collection of Cheques/ Drafts

Statements, Advices, Daily statement by e-mail

Cash withdrawal and Deposits

Call center

Internet Banking

ADDED FEATURES OF CURRENT ACCOUNT

Multicity Cheque payment facility at over 155 centers

Anywhere Banking facility

Doorstep Banking - Pick up and delivery of Currency / Cheque

Mobile Banking

HOW TO OPEN A CURRENT ACCOUNT?

Account Opening Requirements to Open a Current Account

Completed duly signed AOF AOA & MOA All Form 32 for change in

director Certificate of Incorporation Certificate of Commencement Board

Resolution in bank format Photograph of each authorized signatory List of

Directors with residential address Proof of PAN or completed Form 60

Declaration if no credit from other banks NOC from other bank if the bank

enjoys credit from any other bank

SALARY ACCOUNT

WHAT'S SO SPECIAL ABOUT ICICI BANK SALARY ACCOUNT?ICICI Bank Salary Account is a benefit-rich payroll account for Employers and Employees. As an organization, you can opt for our Salary Accounts to enable easy disbursements of salaries and enjoy numerous other benefits too.

BENEFITS TO EMPLOYEES

With ICICI Bank Salary Accounts your employees will enjoy the

convenience of:

Having the largest network of ATMs at their command,

Free 24 hour Phone Banking,

Free Internet Banking

All you would require to do is to send ICICI Bank an advice (in form of a

cheque/debit instruction, ECS, etc) for the total salary amount along with the

salary details of the designated employees in a soft and hard copy format and

we will credit the respective employees' accounts as per your statement of

advice

ICICI Bank Salary Accounts benefits you in more than one ways:-

Reduces your paperwork.

Saves remittance costs.

Employees receive instant credit of salaries.

More convenient than ECS.

ELIGIBILITY

The organization needs to have a minimum of 25 employees and a payout of

Rs 36.0 lacs per annum and average salary per account of Rs. 12,000 per

month.

ADVANTAGES TO EMPLOYEES

Your employees automatically become ICICI Bank Salary Account

holders with special benefits and privileges and receive instant salary

credit. The benefits include International debit card, corporate card

with Individual Liability (CCIL), access to Phone Banking and Internet

Banking, Demat accounts, and a host of other services to complement

their savings account. Here are some of the features of ICICI Bank

Salary Account: -  

WELCOME-KIT

No more waiting for weeks to get your chequebook and debit cards.

ICICI Bank Salary Account customers will have the facility of filling up

a form and getting their chequebooks and debit cards immediately.

MONEY MULTIPLIER :  The Money Multiplier feature gives you the

liquidity of a Savings Account coupled with high earnings of a Fixed

Deposit. This is achieved by creating a Fixed Deposit linked to your

Savings Account providing you the following unique facilities.

DEBIT CARD

We offer an International “N-Cash” Debit card to our Salary Account

customers to provide them access to our extensive ATM network.

The card also allows them to shop at over 11,000 merchant

establishments. N-Cash is a Visa electron card, which gives the

cardholder access to more than a million merchant establishments

and Visa ATMs all over the world.

FREE INTERNET BANKING

ICICI Bank Internet Banking, ICICI Bank's Internet Banking facility gives

your employees the freedom to operate their account from the convenience

of their home, office or from anywhere in the world.

ONLINE FUNDS TRANSFER

No need for cash withdrawals and cheque deposits. We give your employees

the facility to transfer funds online from any part of the world.

MOBILE BANKING

Your employees can receive alerts on their mobile handsets providing

them information about their ICICI Bank Accounts and ICICI Credit

Cards Account. Now customers can also know the balance and other

details of their accounts by requisitioning for it through SMS.

PHONE BANKING

Your employees can use our phone banking facility to do banking

transactions through our customer care centres.

FREE UTILITY BILL PAYMENTS

No queues. No wasted minutes. Now your employees can pay utility bills

like electricity, phone bills etc. using ICICI Bank Internet Banking.

REIMBURSEMENT ACCOUNT

If you opt to disburse/reimburse the travel, food etc. expenses via

reimbursement accounts, a reimbursement account can be opened

simultaneously along with the Salary Account savings bank account, which

would be linked together with the debit card already held by your employee.

FREE REMITTANCE FACILITIES

Salary Account customers can avail of free remittance (demand drafts,

cheques, pay orders) up to Rs.25,000 on ICICI Bank network.

OVERDRAFT FACILITY

Employees get an emergency overdraft facility on request, based on their

take-home salary. This would be adjusted in their following salary credit

(available subject to employees satisfying the eligibility criteria).

CARDS & LOANS

CCIL - SILVER CARD

Salary Account holders have the privilege of receiving the ICICI Bank

Silver credit card (Corporate Card with Independent Liability), free for

the first year(available subject to employees satisfying the eligibility

criteria).

PERSONAL LOANS

As a special offering, our Salary Account customers would be

extended personal loans.

HOME LOANS

Home Loans from ICICI Bank comes to you with attractive interest

rates and personalized service in the comfort of your home.

CAR LOANS

Car Loans from ICICI Bank come to you with instant approval,

hassle-free documentation and competitive interest rates.

TWO WHEELER LOANS

Two-Wheeler loans from ICICI Bank come to you at attractive interest rates

coupled with a flexible financing option.

LOANS AGAINST SECURITIES

ICICI Bank will advance loans to Salary Account holders against

securities and mutual funds owned by them.

INVESTMENT SERVICES

DEMAT SERVICES

A Demat Account will let your employees transact in shares instantaneously

in a safe and secure manner.

RELIEF BONDS/ MUTUAL FUNDS/ INSURANCE

Salary Account customers can now invest in Government of India

relief and savings bonds, a basket of mutual funds, foreign exchange

facilities and Insurance products through ICICI Bank.

GOLD COIN

Employees can buy 24 karats Pure Gold, which ICICI Bank brings to

you. Each coin comes to you straight from Switzerland. Refined to

99.99% fine gold and sealed with a unique Certificate of Authenticity-

guaranteeing you its purity

SURVEY FOR PROJECT ON DEPOSIT SCHEMES (COVERED BY SBI & ICICI BANK)

NAME: AGE:DESIGNATION:

CONTACT NO:SIGNATURE:

1) For which purpose would you like to invest in deposit schemes?

2) Which bank would you prefer for investing in deposit schemes?

Private Public Foreign

3) What type of interest rate do you prefer?

Fixed Floating

4) In which account are you more interested to invest your funds?

Savings Recurring

Fixed Deposit Current

5) Do you plan to invest in deposit schemes in future?

Yes No

6) According to you the procedure for deposit schemes is?

Convenient Lengthy

7) Are you aware of the various deposit schemes provided by SBI/ ICICI Bank?

Yes No

8) Do you like the service provided by SBI /ICICI Bank?

Yes No

9) Do you think the number of ATM’s operating is sufficient?

Yes No

10) SBI, being a Public bank would you like to switch to a private sector bank?And ICICI being a private sector bank would you like to switch to public bank?

If yes, then why?

If no, then why?

COMMENTS:

Project Guide: Mrs. Vaishali. Kurhekar Survey conducted by:Signature: Anusha Shetty

TY.B.B.I. Roll No:46

ANALYSIS OF THE SURVEY CONDUCTED ON DEPOSIT

SCHEMES (COVERED BY SBI & ICICI BANK)

SAMPLE SIZE: 80

TARGETED AGE GROUP : Working class between age group of 21-50

TARGETED PEOPLE: People who have their accounts in SBI and ICICI

Bank Respectively & also people who are planning to invest their money in

deposit schemes in future.

1. For which purpose, the public prefers to invest in deposit schemes?

More than 85% the public invest in deposit schemes for safety of their

investments, savings and to earn some returns.

2. What type of interest rate is more preferred by the public?

80% of the public prefers fixed rate of interest, only 20% of the public

prefers floating rate of interest.

3. Does the public plan to invest in deposit schemes in future?

93% of the public plans to invest their funds in deposit schemes in

future.

4. According to the public, the procedure for deposit schemes is?

80% of the public finds the procedure convenient while 20% finds it

lengthy,

5. WHICH BANK IS MORE PREFERRED BY THE PUBLIC FOR INVESTING IN DEPOSIT SCHEMES?

This indicates that PRIVATE SECTOR IS 40%

PUBLIC SECTOR IS 55%

FOREIGN SECTOR IS 5%

6. IN WHICH ACCOUNT THE PUBLIC IS MORE INTERESTED TO INVEST THEIR FUNDS?

This pie chart indicates that SAVINGS DEPOSIT IS 45%

RECURRING DEPOSIT IS 6%

FIXED DEPOSIT IS 43%

CURRENT ACCOUNT IS 6%

This shows that savings deposit and fixed deposit is the most popular deposit schemes.

7. IS THE PUBLIC AWARE OF THE VARIOUS DEPOSIT SCHEMES PROVIDED?

8. IS THE PUBLIC SATISFIED WITH THE SERVICES PROVIDED BY THE BANKS?

9.a. In case of SBI, when asked whether the public would like to switch to the private sector only 10% of the publics were willing to move towards the private sector.

9.b. In case of ICICI, when asked whether the public would like to switch to the public sector, only 9% of the people were willing to move towards the public sector.

COMMENTS:

IN CASE OF SBI:

SBI is the best bank in the public sector. It is the most trusted and popular bank in the public sector. According to the public, the interest rates should be increased a little and the services should be more professionalized.

IN CASE OF ICICI BANK:

ICICI is the best bank in the private sector and the most popular one in India. According to the public, ICICI bank provides very good services. Their transactions are fully professionalized and easy and hence, it is less time consuming for the public.

ANSWERS ON QUESTIONNAIRE FOR SBI BANKER I had visited SBI bank at Andheri Branch and there I had interview with the Relationship Manager. Mrs. Mithila. Jadhav instead of her busy schedule tried to give answers to my questions.

1) What are the different deposit schemes provided by your bank?Ans: Fixed deposit, saving deposit, current accounts,etc.

2) Which is the main document needed to open an account in your bank?Ans: Any identity Proof

3) Which is the main document needed in case of a minor to open an account?

Ans: A birth certificate is a must.

4) Who determines the interest rate for different deposit schemes?Ans: It is centralized by the Reserve bank of India.

5) What is the interest rate given to senior citizens?Ans: Bank provides 0.5% interest rate higher than the normal rate.

6) Does your bank charge any service fees for opening the account?Ans: No service fees are charged.

7) If people have any complaints regarding your service, what should they do?

Ans: They should go to the higher authority.

8) From a broader perspective, according to you what is the relevance of deposit schemes today?

Ans: They are highly liquid instruments so are extremely popular.

9) What are the value added services provided by your bank along with deposit schemes?

Ans: Internet banking, Mobile banking, etc

ANSWERS ON QUESTIONNAIRE FOR ICICI BANKER I had visited ICICI bank at Chandivali Branch and there I had interview with the Operations Manager Vijay. Anand who instead of his busy schedule tried to give answers to my questions.

1)What are the different deposit schemes provided by your bank?Ans: Fixed deposit, saving deposit, current account, recurring deposit,etc.

2) Which is the main document needed to open an account in your bank?Ans: Any identity Proof.

3) Which is the main document needed in case of a minor to open an account?Ans: A birth certificate is a must along with a stand guarantor.

4) Who determines the interest rate for different deposit schemes?Ans: It is centralized by the Reserve bank of India.

5) What is the interest rate given to senior citizens?Ans: Bank provides 0.5% interest rate higher than the normal rate.

6) Does your bank charge any service fees for opening the account?Ans: No service fees are charged.

7)If people have any complaints regarding your service, what should they do?Ans: They should go to the higher authority or there is a 24 hour customer service number given.

8)From a broader perspective, according to you what is the relevance of deposit schemes today?Ans: They are highly liquid instruments so are extremely popular and safe.

9)What are the value added services provided by your bank along with deposit schemes?Ans: Internet banking, Mobile banking, anywhere banking, etc.

ANNEXURE

QUESTIONNAIRE FOR BANKER

1)What are the different deposit schemes provided by your bank?

2)Which is the main document needed to open an account in your bank?

3)Which is the main document needed in case of a minor to open an account?

4)Who determines the interest rate for different deposit schemes?

5)What is the interest rate given to senior citizens?

6)What are the interest rates for different deposit schemes in your bank?

7)Does your bank charge any service fees for opening the account?

8)Is nominal facility available for all the deposit schemes?

9)For opening an account, how much balance amount does the person has to maintain with the bank?

10)Does your bank provide ATM facilities for all the deposit schemes?

11)Which deposit schemes is more demanded by the public in your bank? Why?

12)If people have any complaints regarding your service, what should they do?

13)From a broader perspective, according to you what is the relevance of deposit schemes today?

14)What are the value added services provided by your bank along with deposit schemes?

BIBILIOGRAPHY

WEBSITES

- www.statebankof india.com

- www.icici.com

VISITED SBI BANK AT ANDHERI (EAST) BRANCH

VISITED ICICI BANK AT CHANDIVALI BRANCH.

BOOKS

Indian banking- By S Natrajan & R. Parmaswaran

Banking Theory and Practice- Dr. P.K Srivastava