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Department of Land Transport

Ministry of Transport

Thailand

“Results-Based Management”

“easy pay for a better way”

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BY

MR. CHIRUTE VISALACHITRA

DEPUTY DIRECTOR GENERAL FOR ADMINISTRATION

THE DEPARTMENT OF LAND TRANSPORT

•A government agency•Under the umbrella of the Ministry of

Transport•Responsible for controlling and regulating

domestic and international road transport• With the aim of developing a better road

transport system and also to promote the economic growth, social welfare, political stability and national security

Our vision“To develop a road transport system

that brings about better quality of lives”

Our mission

• To regulate, develop and promote road transportation.

• To regulate motor vehicles to meet the safety and environmental standard.

• To become an organization with excellent work and service.

CUSTOMER SERVICE POLICY

“To provide our customers with the best vehicle registration and tax collection services”

Q: How can we achieve this target?

A: By ensuring that all the services rendered are convenient, fast, non-discriminating, transparent and accountable.

CUSTOMER SERVICE POLICYMilestones:

• Reducing work process and duration of vehicle registration and driving license services.

• Eliminating unnecessary documents required.

• Improving attitudes of staffs especially in providing services to customers.

History of vehicle tax payment

Since 1988, the service of vehicle registration and annual tax payment was transferred from the Royal Thai Police to the Department.

Timeline of annual vehicle tax payment service evolution

1988 – 1991: A 7-step procedure at 3 service points took nearly 2 hours for an annual vehicle tax payment.

1992 – 1993: The process was reduced to 6 steps which were completed within 1 hour. Also, the oval-shaped tax payment sign was made smaller

2002 – present:- The overall process is completed at 1 point, done by 1 officer within 3 minutes

- The tax payment sign and receipt are combined and printed on an A4 paper.

ONE STOP SERVICE FOR ANNUAL VEHICLE TAX PAYMENT

• The whole process for vehicle annual tax payment is completed at 1 point.

RECEIVING A QUEUE CARD

VEHICLE TAX PAYMENT COUNTER

New Means for Annual Vehicle Tax Payment

Drive thru for tax

Shop thru for tax Internet Deduction from bank account Credit card Bank counter 7-Eleven Mobile-for-tax

DRIVE THRU FOR TAX

• Launched on 4th January 2006• A new means to pay annual vehicle tax for

vehicles under the Motor Vehicle Act.• Service provided at an outdoor area within the

compound of the Department.• Customer remains in the car while being

serviced.• Reduces traffic jam and parking lot congestion

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Shop Thru for Tax

• Launched the service on July, 15 2006 for Bangkok, Nonthaburi and Samutprakan

• For vehicles under the Motor Vehicle Act• In collaboration with Cencar Co. Ltd.

(in operation as Carrefour)• 13 branches of Carrefour provided the

service• To make more alternatives for annual vehicle

tax payment other than coming to the Department

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SHOP THRU FOR TAX

SHOP THRU FOR TAX

• Payment made through internet Started since 2008 Made through the Internet via www.dlte-serv.in.th or www.dlt.go.th

• Deduction from bank accounts Done automatically from saving accounts

• Payment made by credit card

• Payment made at bank counter or at Counter service (7-Eleven).

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E-PAYMENT

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COUNTER SERVICE

Mobile-for-tax

• Available for vehicles of class:C 1 : Sedan (not over 7 seats)C 2 : Passenger Van (over 7 seats)C 3 : Van and Pick-upC 12 : Motorcycle

• All vehicles must be registered in Thailand

• One vehicle per time• No registration book needed

Mobile-for-tax• Launched in May 2010

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Mobile-for-tax

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11 YEARS CELEBRATING.....DLT