Denver Health and VelocityJourney through an LSF 9 Migration and Upgrade

June 26th, 2008

• Denver Health Overview– Denver Health Migration Team

• Velocity Overview– Velocity Migration Team

• Migration Process

• Project Management and Communication Tools

• Review and Questions

Agenda

Denver Health Overview

• Denver Health is Colorado's primary “safety net” institution • In the last 10 years, this compassionate organization

provided more than $2.1 billion in care for the uninsured• Nearly $285 million of that care was provided last year,

constituting 42 percent of all unsponsored care provided in metropolitan Denver and nearly 30 percent in the state

• Twenty-five percent of all Denver residents, or 160,000 individuals, receive their health care at Denver Health

• One of every three children in Denver is cared for by Denver Health physicians

• Denver Health is a comprehensive, integrated organization with multiple components including:

– 477-bed main hospital at Eighth Avenue and Bannock Street that houses the Rocky Mountain Regional Level 1 Trauma Center, the only academic level 1 trauma center in the area;

– 911 medical response system for the City and County of Denver

– Denver Public Health Department;

– 8-clinic network of Family Health Centers throughout the city;

– 12-clinic network of school-based health centers in Denver public schools;

– Rocky Mountain Poison and Drug Center

– NurseLine, a telephone advice line that offers assistance to patients 24 hours a day, seven days a week;

– Denver CARES, a safe setting for public inebriates with community detoxification services;

– Correctional Care

Denver Health Overview

Denver Health Migration Team

• Charlene Beasley• Doug Faraday• Dawn Glenn• Diane Lamont-Anich• Stewart Layhe• Sue Parkins• Moira Sheehan• Linda Stackhouse• Gregg Veltri• All members of the affected Denver departments

• Unsurpassed Application Expertise– We know Lawson, the Technology, and the Business Process– 20 years direct Lawson Software Application Experience– 86 Lawson Application Management Customers (55 Healthcare)– Extensive customer references in long term hosting contracts

• Strategic Trust Alliance with Lawson Software– Certified as Lawson’s Preferred Partner for Lawson’s fully managed solutions– End-to-end Project Delivery Model– Partnered value-add to Lawson’s support and delivery

– Proven performance, simplicity and accountability

• Powered by Verizon– Over 30 years of Verizon Managed Services Experience – Unmatched IT infrastructure SAS70/ISO 9001:2000 Certified– Dual Power Grids, 4 Data Centers

• Financial Long-Term Viability and Strength– Large and expanding customer base with long term contracts – Contracts 100% guaranteed/backed by Verizon

Velocity Overview

Live Migrations To Date – 20

Union LSF9.0 10/1/2007

Nassau Health LSF9.0 12/3/2007

Jameson LSF9.0 12/10/2007

University of Louisville LSF9.0 12/14/2007

St. Francis Hospital LSF9.0 12/17/2007

Weirton LSF9.0 12/17/2007

University of Kansas LSF9.0 1/21/2008

Archbold LSF9.0 4/7/2008

Wyoming LSF9.0 4/14/2008

Susquehanna LSF9.0 4/21/2008

Alameda LSF9.0 4/28/2008

North Kansas City 8 to 8 4/28/2008

Denver LSF9.0 5/5/2008

Decatur LSF9.0 6/9/2008

St. Mary's Medical Center 8 to 8 6/9/2008

Greater Baltimore 8 to 8 6/23/2008

Howard LSF9.0 6/23/2008

Reid LSF9.0 6/23/2008

LaPorte 8 to 8 6/30/2008

MediCorp LSF9.0 6/30/2008

Velocity Migration Team

• Doug Boni• Justin Brunelli• John DeLalio• Steve Finger• Nick Khosla• Lowell Luis• Pete Marra• Carol Fitzgerald Tyler• Karen Westbrook

Denver HealthMigration Timeline

and History

Migration and Relationship Journey Timeline

• April 2007 “The Beginning”– Initial Meetings with Velocity– Initial Slot Date Established – October 1st Live Date

• July 2007– Kickoff Meeting– Project Planning

• August 2007– Initial Data cuts– Testing begins and tickets are processed

• September 2007 – February 2008– Go Live dates not achieved– Continued testing

• March 2008 – May 2008– Continued testing and ticket processing– Go Live Assessment meetings

• May 5th, 2008 – Go Live Date• May 6th to the Present

– Ongoing work on issue resolution– Relationship improvement and teamwork– Increased Communications

Velocity Service Model

Dedicated Customer Care Highly Trained & Experienced Support Staff Expert / Rapid System Migration & Activation 24x7 One-Source Support Complete Application Mgmt Database Management Change Management, patches & fixes Interface & Custom Report Support Application & Environment Upgrades

Security Management Network Management Complete Infrastructure Mgmt Backup & Restore Services Disaster Recovery

Velocity Service Model

Account Manager Overall Customer Satisfaction Senior executive relationship Escalation point Strategic planning

Technical Specialists Application Installation Application Availability Customization Developers Data Load / Refresh Lawson System Admin Network Support SQL, Oracle, DB/2 Data Base Windows/UNIX O/S Patches & Upgrades Interface Developers Hardware Specialists Java/Cobol Programming

Functional Specialists Financials HR/Payroll Procurement Self Service LBI Reporting ProcessFlow Smart Notification Dash Board Development Design Studio e-Recruiting Lawson Budgeting and Planning

Dedicated Support Team

Client Manager Overall Customer Satisfaction Delivery Management Performance Reporting & Reviews Service Activation Project Manager

Project Management and Communications Tools

Project Management and Communication Tools

• Migration Project Plan• Migration Preparation and Testing

– Migration Checklist– Application Version Checklist– Application Testing Checklist– Dual Maintenance Checklist

• Status Call Process– Weekly Status Calls– Standard Agenda– Standard Meeting Minutes

• Go Live Review and Preparation– Go Live Confirmation Meeting– Go Live Checklist– Go Live Communications Schedule and Plan

Project Management and Communication Tools

• Status Call Process and Meeting Minutes– Weekly Status Calls

• More as required during certain project phases• Migration Status Report

– Standard Agenda– Standard Meeting Minutes

• Go Live Review and Preparation– Go Live Confirmation Meeting

• Standard agenda• Occurs approximately two weeks prior to Go Live

– Go Live Checklist– Go Live Communications Schedule and

Plan

Project Management and Communication Tools

Example Go Live Confirmation Meeting Agenda

Excerpt of Go Live Weekend Communication Schedule

• Investigate and understand past implementations• Note and question difficulties• Plan to compensate for history

– Lesson’s Learned – Future Success– Turning the implementation into a “non event”

• Change is inevitable• Visible and consistent leadership

– Project Leadership– Corporate and Site Leadership

• Empower the project team• Listen and act on feedback

– Provide an avenue for information exchange– Value and recognize the contributions of “change champions”

Lessons Learned

Conclusion

• Review• Questions• Open Discussion

Thank You and Contact Information

• Thank You!• Contact Information

– Diane Lamont-Anich, Denver Health• Diane.Lamont-Anich@dhha.org• 303.436.4052 - Office

– Carol Fitzgerald Tyler, Velocity Technology Solutions• Carol.Tyler@velocityus.com• 612.308.4306 - Cell