denise strait resume 1 (2)

Denise E Strait 1028 Capitol Ave., Apt 8, Elsmere, KY 41018 (859) 206-6124 Cell) [email protected] Experience Customer Service (CSR), Citibank, Florence, KY Used software tools including: I have experience in Windows and Excel. Spoke with customers by phone and in person. Provided information about products and services. Took and recorded orders. Canceled accounts. Received and processed incoming phone calls from customer or client base. Recorded details of customer transactions, interactions, inquiries, complaints and comments. Prioritized data entry daily to ensure customers' needs were met. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Determined charges for services requested. Responded to customer inquiries. Apr. 2001 - May 2009 Manager of Restaurant Area, Target, Florence, KY Served food. Took customer payments. Used a cash register. Stocked service area. Served customers in a low-cost, fast-service dining environment. Informed kitchen staff of supply shortages. Washed dishes, glasses, flatware, cooking tools, equipment, counters and tables. Worked quickly in a fast-paced environment. Provided strong, friendly customer service. Jan. 1999 - Apr. 2001 Patient Care Assistant (PCA), St. Luke West/ St E. Florence, Florence, KY Provided basic patient care under direct supervision of nursing staff. Checked patients' vital signs. Observed patients. Prepared patients for going home. Applied dressings and bandages. Maintained careful, accurate medical records. Helped feed patients. Transferred patients in or out of beds and wheelchairs. Safely transported patients in beds and wheelchairs. Helped clean rooms and equipment. Stocked and organized supplies. My accomplishments included: I did have Nurse Aid certification but it ran out. Did have CPR and BLS Certification but it ran out as well. Jan. 1998 - Jan. 1999

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Denise E Strait 1028 Capitol Ave., Apt 8, Elsmere, KY 41018

(859) 206-6124 Cell) [email protected]

Experience

Customer Service (CSR), Citibank, Florence, KY

Used software tools including: I have experience in Windows and Excel. Spoke with customers by phone

and in person. Provided information about products and services. Took and recorded orders. Canceled accounts. Received and processed incoming phone

calls from customer or client base. Recorded details of customer transactions, interactions, inquiries, complaints and comments. Prioritized data entry daily

to ensure customers' needs were met. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns

over the phone. Determined charges for services requested. Responded to customer inquiries.

Apr. 2001 -

May 2009

Manager of Restaurant Area, Target, Florence, KY

Served food. Took customer payments. Used a cash register. Stocked service area. Served customers in a

low-cost, fast-service dining environment. Informed kitchen staff of supply shortages. Washed dishes, glasses, flatware, cooking tools, equipment, counte rs

and tables. Worked quickly in a fast-paced environment. Provided strong, friendly customer service.

Jan. 1999 - Apr. 2001

Patient Care Assistant (PCA), St. Luke West/ St E. Florence, Florence, KY

Provided basic patient care under direct supervision of nursing staff. Checked patients' vital signs. Observed

patients. Prepared patients for going home. Applied dressings and bandages. Maintained careful, accurate medical records. Helped feed patients. Transferred

patients in or out of beds and wheelchairs. Safely transported patients in beds and wheelchairs. Helped clean rooms and equipment. Stocked and organized

supplies. My accomplishments included: I did have Nurse Aid certification but it ran out. Did have CPR and BLS Certification but it ran out as well.

Jan. 1998 - Jan. 1999