Denise S. Thomas (910) 476-1349

dsroper@liberty.edu

Summary

Detailed- oriented, great people skills and well organized with an uncompromising work ethic. Skilled communicator, experienced supervisor and trainer with the ability to prioritize effectively in order to accomplish objectives. Time management skills are excellent in high pressure environment compressed with time sensitive deadlines and ability to change activities and prioritize to meet new demands. Problem solving skills is a combination of strategic ideal and analytical views which will allow me to solve various dilemmas.

Key Qualifications

Secret Security Clearance

Organizational Time management

Customer Service Good Interpersonal Administration Personnel

Active Listening Critical Thinking Accountability

Leadership

Directed and trained 10 personnel on the daily task of administrative duties which include organizing files, providing liaisons between army officials and civilian contractors and revising policies and procedures with a 100% success rate.

Revised training practices in order to incorporate self-motivation and quicker results with a 40% increase in staff empowerment.

Provided guidance of 25 personnel ensuring in a 30% decrease in staff turnover and 10% increase in promotions.

Communication Skills

Counseled participants in establishing career goals, on available educational and training opportunities with a success rate of 50%.

Completed operational requirements by scheduling and assigning administrative projects in order to expedite work results with a 60% increase of work flow.

Communicated effectively with diverse population; efficiently managed a diverse workforce and inmate population resulting in a 10% decrease in profit loss.

Critical Thinking

Assisted participants in selecting courses and completing application and registration procedures resulting in a 60% increase in college enrollment.

Selected, administered and interpreted tests to give program participants information on their vocational aptitudes and interest which resulted in a 50% increase of members identifying their strength and weaknesses.

Established, administered, and maintained OJT and apprenticeship training programs with an 80% success rate.

Reviewed material prepared for supervisor's approval for typographical accuracy and proper format such as training guides, memorandums and etc.

Overseen administrative filing of the Dining Facility for seventy personnel such demand for supplies, printing maintenance and conducting and creating training classes,

Instructed on practices of taking and transcribing dictation for several meetings a month.

Employment History

2008-2010 First Cook Food Service Sergeant

2010-2014 Food Service SergeantAdministrative NCOIC (Non Commissioned Officer In Charge)

Education

Food Service Specialist June 2008 Hofstra University, Bachelors in American Literature, December 2006 Liberty University, Masters in Teaching and Learning with concentration in Secondary

Education, March 2014 Food Handlers Course, June 2012 40 hours Combat Life Saver April 2013 40 hours