Dell OpenManage

“Trouble shooting tool”Overview

& Tips

Oct 2016 Kick Start Version 1.5

Mark Maclean

Why do I want to use this tool?

The free Dell OpenManage Troubleshooting Tool enables you to gather information about problems that may occur while configuring elements of Dell OpenManage. This tool can be used to diagnose discovery-related problems that may occur while connecting to managed devices using various protocols such as SNMP, WMI, SSH, WS-Man, PowerVault modular disk specific connection, and so on. This tool also helps you to verify the SMTP specific settings, SNMP trap listening, SNMP trap forwarding, and TCP/UDP port availability. It runs on a windows host (server or client) & can test many devise including Windows/Linux /ESX servers, DRAC devices, network switches & storage arrays.

You can also use the tool to diagnose issues that may occur while updating patches through in-band method and also verify connectivity issues that may occur during deployment using a network share. This tool also includes several other tests that enable you to verify issues that may occur while using OpenManage Essentials.

Mark Maclean - #Iwork4dell

Discover Protocol

/8

/VIB/8

Open Manage Trouble Shooting Tool(runs on a windows host)

Dell

Tool

(installed

as part of

OME

or stand

alone)

How To Use The Tool

4. Select “Run Test”

1. Enter target device/server

2. Select required

Test Protocol

From menu

Test result output

3. Config test with :

account details etc

Is Device “Pingable”

See Tip at end of deck for Windows 2012 “ping”

Test output

example is good

“device” has replied

To PING

Eg valid IP address

SNMP Enabled & ConfiguredBut Without Dell OMSA Agent !

Test output

example is bad

Server has

Only SNMP enabled but

Dell OMSA not installed

Is SNMP Enabled & Configured& Is Dell OMSA Agent Installed

Test output

example is good

Server has

SNMP enabled &

Dell OMSA installed

Dell OMSA Services On Windows 2012(manual check OMSA is running)

Four DMS services

show

Dell OMSA is installed

With correct services

running

Dell OMSA services are installed

WMI Enabled & ConfiguredWith Dell OMSA Agent !

Test output

example is good !

Server has

Dell OMSA loaded

Is Wsman Enabled @ CMCAnd Are Credentials Correct

Test output

example “FX CMC”

chassis

is good

Is Wsman Enabled @ iDRACAnd Are Credentials Correct

Test output

example “iDRAC8”

is good

TipsCheck firewalls ! On the OME host server & “target” server you wish to discover For example : OME needs 162 to receive SNMP traps

To config windows 2012 server to reply to “ping”Powershell command to update windows firewall

“netsh firewall set icmpsetting 8”

OpenManage trouble Shooting tool On Dell Tech Center

Download Tool (please always check for updates) Version 3.4.5 (latest, July5, 2016)

Dell Tech Center link http://en.community.dell.com/techcenter/systems-management/w/wiki/4172.dell-troubleshooting-tool

Video of tool in useWindows : https://www.youtube.com/watch?v=ZrvbiZzRApkLinux : https://www.youtube.com/watch?v=ZBfYwwP4OdQ

Other Resources

http://en.community.dell.com/techcenter/extras/m/white_papers/20441673/downloadhttp://en.community.dell.com/techcenter/extras/m/white_papers/20281547

Is Wsman VMWare (With Dell VIB installed)

Please add