dekom company profile 2013 v1 en
TRANSCRIPT
PRESENTING THE COMPANY
Page 2www.dekom.com
ABOUT DEKOM AG
1998 - Founded as a telecommunications company specialising in data, voice and mobile devices
2002 - Entry into the video conferencing market
2004 - Biggest Sony video conferencing specialist in Germany
2005 - Majority participation in conference TV, the fi rst German full service video conferencing provider
2006 - Madrid offi ce opened
2007 - 118.8 % growth in turnover
2008 - Barcelona (Spain) offi ce opened. - Only video conferencing specialist in Germany certifi ed by all manufacturers
2009 - 88.5 % growth in turnover / DEKOM Systemhaus für Medientechnik GmbH & Co. KG acquired
2010 - LifeSize Reseller of the Year 2010 award
2011 - DEKOM AG becomes RADVISION sales partner - Breda (Netherlands) offi ce opened - Product launch DEKOM Media Presence Enviroment (MPE) and Media Presecence System 270
(MPS 270) - DEKOM AG and MNS AS announce global product partnership - DEKOM AG expands with own advertising agency - LifeSize Reseller of the Year 2011 award - DEKOM MEDIA PRESENCE SYSTEM (MPS) receives the IF Design Award - LifeSize „EMEA Reseller Of The Year“, „Best Telepresence Project of the Year“ and „Best EMEA
Marketing Campaign“ 2011 - Spanish DEKOM subsidiary receives Cisco telepresence partner status
FROM MULTI-NATIONAL CONCERNS AND MEDI-
UM-SIZED COMPANIES TO SMALL COMPANIES
AND HOME OFFICES – WE HAVE SET UP SEVERAL
THOUSAND SYSTEMS IN AROUND 50 DIFFERENT
COUNTRIES IN RECENT YEARS.
Page 3www.dekom.com
ABOUT DEKOM AG
2012 - Expansion of our service by DEKOM Marketing Services „VAS“ - DEKOM AG launches managed services „DEKOM UC. - [ju: si: d t]“ - Istanbul, Kiev and Zurich offi ces opened - Product launch DEKOM Media Presecence System 170 (MPS 170) - DEKOM AG and spanish DEKOM SL to achieve „„SMART Accredited Gold Reseller“ - Dutch DEKOM subsidiary receives Cisco telepresence partner status - LifeSize „EMEA Reseller Of The Year“ und „Best EMEA Marketing Campaign“ 2012 - DEKOM announce partnership with StarLeaf Telepresence - Product launch DEKOM MOBILE TELEPRESENCE - Swiss DEKOM subsidiary receives Cisco telepresence partner status 2013 - Swiss DEKOM subsidiary to qualify as LifeSize Certifi ed Sales Expert - DEKOM is the fi rst and only fully certifi ed LifeSize partner of Ukraine - Ukrainian DEKOM subsidiary receives Cisco telepresence partner status
FACTS
DEKOM AGRegistered capital: 1.65 Mio. EURCompany’s registered offi ce in Germany: HamburgCommercial Register: HRB 73265 / HamburgSales Tax identifi cation number: DE178508413
Certifi cations: LifeSize EMEA Expert PartnerCisco Avantgarde Plus PartnerPolycom Gold PartnerAMX, Crestron, Extron, Sennheiser, Bose, NEC
Board of Directors: Dipl.-Ing. Jörg Weisfl ogDipl.-Phys. Akaki Togonidze
Chairman of the Board: Prof. Dr. Michael Herzog
DEKOM IS REPRESENTED ALL OVER EUROPE,
IN GERMANY, SPAIN, NETHERLANDS, TURKEY,
UKRAINE AND SWITZERLAND.
Page 4www.dekom.comm.com
Consulting
DEKOM offers the most varied consulting services in order to prepare, back up, look after, analyse and
assess video over IP projects.
Focal points, among others, are as follows:
• Solution design and network analyses by customers
• Advice on processes
• Performance management
• Project monitoring / Project management
• Checks / Health checks and penetration tests
Training in the following fi elds:
• Standard user training
• Administrator infrastructure
• Business behaviour: Video conferencing
• Video conferencing networks
PERFORMANCE FEATURES
Why DEKOM?
Our detailed consultancy service also takes into account the overall situation, including assessment of customers’ network and communication infrastructure.
An in-house Technology and Development Department for maintenance, service and individual one-off products provides sales back-up and forms our backbone.
VIDEO CONFERENCING IS CONNECTING SEVERAL
PEOPLE IN FAR AWAY CONFERENCE ROOMS AND
AT THE WORKPLACE FOR JOINT DAY-TO-DAY
WORK. TELEPRESENCE IS TRANSFERRING YOUR
PRESENCE TO FAR AWAY PLACES.
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Sale / Installation / Service DEKOM is a certifi ed Cisco, Polycom, LifeSize and Sony partner. There are branches in Hamburg (GER), Madrid (ES), Barcelona (ES), Breda (NL), Istanbul (TR), Kiev (UA), Zurich (CH) and additional service points in Germany. Video conferencing solutions have been installed in over 50 countries in recent years.
DEKOM works with a central ERP system which covers all company areas and generates documents in different languages. The help desk works on a ticket system connected to the ERP system and this too is multilingual.
DEKOM is one of the biggest suppliers of HD video conferencing and HD video conferencing infrastructuresolutions in the whole of Europe. We offer a complete service from manufacturer-independent advice, im-plementation concepts and installation, adaptation to work environments, maintenance, repair and contractual guarantee services.
DEKOM is a specialist in signal infrastructures and media technology for the design, planning, installation and implementation of sophisticated individual conference rooms to scenarios in theatres, POS areas, lecture halls and auditoriums, stadiums, arenas, hotels and museums. DEKOM is a certifi ed partner of AMX, Bosch, Crestron, Extron, NEC, Sennheiser, SMART, Sony and many others and is also able, for example, to analyse, plan, simulate and run the acoustics of areas using appropriate measuring equipment.
The core skill of DEKOM is professional conference room technology. In connection with this, linking with build-ing services engineering (lighting, dimming, heating, air-conditioning technology) and the management of technology through all well known building services engineering bus systems such as Ethernet, EIB, LON, DMX, and Dalimust be mentioned. Of course, all these systems and installations are maintained, put into operation and backed up.
In addition, DEKOM develops and markets special one, two and three-screen video conferencing solutions, Developed and produced in meetings with our experts and in accordance with customers‘ wishes.
PERFORMANCE FEATURES
BE IT IN CONFERENCE AND TRAINING ROOMS,
HOTELS AND SPORTS ARENAS, AT THE THEATRE
AND MUSEUM OR AT THE POINT OF SALE –
CONFERENCING TECHNOLOGY AND MEDIA
TECHNOLOGY ARE USED EVERYWHERE
NOWADAYS.
Page 6www.dekom.com
Hosted, housing and managed VC services in your own infrastructure in the VNOC
DEKOM’s Managed Service refl ects the many years of experience gained from thousands of video conferencing
installations in over 50 countries throughout the world.
DEKOM is concerned with all technical and organisational issues of your current or future video conferencing network. In the event of questions, having the expert on the telephone straightway or just being able to count on availability, quality and safety, increases the acceptance, effi ciency, productivity and thus the success of your
video conferencing solution.
Managed Service projects are carried out by DEKOM as follows. Experienced consultants check the video over suitability of the network and the available components. Then various usage scenarios are agreed and converted into an operating concept and broken down into a specifi c technical module. Taken together, this means that an individual Managed Service offer can be created in the shortest possible time.
Event Services
DEKOM works with well known agencies and event organisers and links up event customers and their partners by HD video conferencing with connections to broadcasting and sound systems. The recording and streaming of these events are also part of the portfolio.
PERFORMANCE FEATURES
DEKOM Managed Service offers:
• No hardware, software or installation costs • No capital and maintenance expenses
• Simple application of service • Service guarantees specifi c to the branch offi ce
“MANAGED SERVICES MEANS RESPONSIBILITY
FOR THE PREPARATION OF A SPECIFIC SERIES
OF SERVICES TO BE HANDED TO AN OUTSIDE
COMPANY.“
Page 7www.dekom.com
Service & Support
Starting with the manufacturer’s guarantee, an extended guarantee in accordance with the customer’s wishes, then installation support by telephone, video conferencing, support forum, confi guration and starting up on site, reaction times in accordance with the desired priority, as well as an accountable database-supported docu-mented service in the event of repairs and services, you get worldwide service tailor-made to meet your needs
with our service level contracts.
Our consultants / technicians are highly qualifi ed specialists with many years of professional service in the fi eld of video conferencing, so they know which measures are necessary to ensure long-lasting success with commu-
nication for your company.
Service Level Contracts
With our Service Level contracts we offer you quick, qualifi ed support directly from our competent Support Department. The length of the contract can also be chosen fully individually as can the scope and the nature of the support.
Engagement
DEKOM has its own environmental code. Our company building was constructed from ecological points of view
including a water supply from a rainwater collection tank. We support social and educational installations and
are an employee-orientated and certifi ed training establishment. We encourage lifelong learning and the indi-
vidual further education of our employees.
PERFORMANCE FEATURES
COMPREHENSIVE SERVICE IN THE MATTER OF
CONFERENCING TECHNOLOGY IS FOR US AS
MUCH A PART OF CUSTOMER SATISFACTION AS
THE PROBLEM-FREE FUNCTIONALITY OF
YOUR SYSTEMS
Page 8www.dekom.com
DEKOM - REFERENCES - INTERNATIONAL (EXTRACT)
Thyssen Krupp Elevatorworldwide
SCHÜCOHeadquarter in Germany, Bielefeld; locations world- wide inclusive India,Argentina, Russia
Mondia Media (A subsidiary companyfrom Bertelsmann), Brasil, Mumbai, Dubai,Germany, Italy, Spain
WarsteinerItaly, Germany
PANALPINAUSA, Germany
KNAUFworldwide
Egger HolzwerkstoffeHeadquarter in Austria, locations wordlwide inclusive Romania, Russia, UK
BaumerHeadquarter in Switzerland, locations wordlwide inclusive Singapore, Indien, China
MarcheHeadquarter in Switzerland, locations wordlwide inclusiveCanada, Singapore, Norway
JUNGHEINRICHFrance, Italy, Spain, China
AIRBUSSpain, France
RepowerItaly, Australia
BMT ArgossNetherlands, Marknesse
Delta EnergyNetherlands, Middelburg
Real TobaccoBelgium, Veurne
Shire MovitisBelgium, Turnhout
SONYNetherlands, Amsterdam
Volker WesselsNetherlands, Papendrecht
Grupo EssentiumSpain, Turkey
REFRACTA S.A.Spain, Turkey, China, Mexico
QIAGENAustralia, Canada, China, Singapore, South Korea,Turkey, USA
Page 9www.dekom.com
CONTACT
DEKOM AG Kellerbleek 3 D-22529 Hamburg Tel: +49-40-808181-100 Fax: +49-40-808181-199 Video IP: [email protected] E-Mail: [email protected]
»Thanks for the ever professional and prompt support – when it comes to video-conferencing, I feel very
much at home with DEKOM!« A.RÜBSAM – GIGATRONIK
»In my experience DEKOM is one of the best companies from the point of view of service and value for money!“«
S. CONSIGLIO – TU BERLIN
DEKOM - REFERENCES - NATIONAL (EXTRACT)