Sarah Lucinda DeFazio16225 SW Gage Lane. Beaverton. OR. 97006. #503-449-7408.

www.linkedin.com/in/defazio1defazios@gmail.com

Education:Pre Therapy/Exercise & Sports Science – Oregon State University, Undergraduate Course Work Bachelor of Arts Degree, English - Portland State UniversityHR & Project Management – Marylhurst & Portland State University, Graduate Course WorkMasters of Science Degree, Psychology – Capella University, In Progress

Experience I:

ThinkBIG Psychological Consulting, LLC, Saint Helens, ORConsulting Psychologist 11/2011 – PresentContract Consultant for Small Business Start-Up, Farming, Entertainment, Retail, PSC, Human Resources, Career, Promotional, Non-Profit, Tax Liability, Corporate Marketing & Leadership Education.

COMCAST Headquarters, Philadelphia, PAComcast University- Senior Talent Development Professional 4/29/2013 - PresentProvide learning solutions that encourage business partners to consistently brand Comcast University as best-in-class and personally transition as needed through consulting, leading, and mentoring roles to reinforce need.

Comcast University- Senior Development Consulting Professional, 8/11/2008 - 04/29/2013Streamline New Communication, Operations and Field Office Consulting, Facilitation surrounding a broad range of learning topics for partners in Billing, Repair, Safety, Technical Operations, Direct Sales, Retention, Retail, Connection Centers, Leadership, and Sales.

Operations- Billing Department Supervisor, 7/20/2007-8/11/2008Direct production and development activities for accounts receivable servicing team, including staff development, program management, auditing, and MIS report maintenance. Recruit, hire, train, and evaluate personnel.

HSBC– Tigard, OROperations – Collections Unit Manager, 10/2006-7/2007Direct operational and development activities for credit card servicing team, including staff development, program management, loss prevention, and MIS audit report maintenance. Recruit, hire, train, and evaluate personnel; recommend process improvement as necessary through extreme growth transition.

Project Manager, 12/2006-07/2007+ Executive Chair for Heart Event Planning; work with Senior Management and Oregon Zoo to negotiate budgeting and agenda specifics; coordinate seasonal celebrations for three thousand team members and guests.+ Executive Co-Chair for incorporation of onsite recycling program; work in conjunction with SOLV and Operations to increase education surrounding environmental awareness.  

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MERRILL LYNCH – Beaverton, OROperations –Delinquency Management Team Lead, 2/2005-10/2006Lead project team which served as infrastructure for Collections initiative within the Performing Loan Servicing Division for Wilshire Credit, Develop process framework for staffing, learning & development, rewards & recognition, branding initiatives, & investor relationship reporting.

Project Manager, 03/2005-10/2006 Implement internal audit process to support consistency and sustain performance throughout account servicing, lead operations team toward achieving outstanding investor audit results.

WELLS FARGO – Beaverton, OROperations – Overdraft Collections Supervisor, 7/2001-11/2004 Direct operational and development activities for Deposit Account Collections Teams with a Focus on staff development, program management, auditing, and reporting; Recruit, hire, train, and evaluate personnel.

Operations – Card Collections Supervisor, 11/2004-2/2005Direct operational and development activities for Card account Front End, Mid Range, Back End, and Spanish teams. Focus on staff development, program management, auditing, and reporting; Recruit, hire, train, and evaluate personnel.

Project Manager, 3/2002-2/2005Service Operations executive management for over six-hundred team members in a variety of capacities; Challenge to design key performance indicators and execute on specific measurable objectives for staffing, training, communication, and performance management - effectively managing risk for both DDA and Card Collections. Program integration of CBS into Card Collections and Deposit Risk operations by negotiating outside consultant schedules against operations implementation strategy, and MIS reporting platforms. Successfully integrated automation strategy and account administration into cross-functional coding process and outbound dialing strategy.

 PROTECTION ONE – Beaverton, OROperations - Customer Service Team Leader, 7/1999-7/2000Lead contract and permanent employees toward customer retention upon service contract expiration by developing cross- functional service team to administer outstanding customer relations.Operations – Alarm Monitoring Team Leader, 07/2000-07-2001 Lead contract and permanent employees toward proper handling of emergency incident occurrence by streamlining communication between nationwide servicing centers and 9-1-1 /Police Dispatch agencies; ensure customer safety in high-volume dispatch center. Archdiocese, Parks & Recreation, Community Schools – Portland, ORProgram Coordinator, 1996-2001 Event planning, choreography and facilitation for competitive dance and rally after school programs at Saint Helens High School, Lane Middle School, Sunset High School, Blazers Boys & Girls Club, and Central Catholic High School.