december the mountaineer

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December edition of The Mountaineer

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  • December 2010

    WHATS INSIDEMadigan Memories...............................................................2Around the AMEDD.............................................................3Commentary: Tree brings together a community..................4Soldier leads others, ready to take SF challenge..................5Going for gold on JBLM: sustainability.....................................6Spotlighting our Soldiers teens..................................................6Madigan Heroes....................................................................7WTB recognizes caregivers.................................................8Windtalker provides insight into WWII...............................9Have you missed an appointment lately?...............................11Community.........................................................................12

    Madigan stepping into baldrige

    In an effort to keep our beneficiaries, staff and Joint Base Lewis-McChord community aware of the Performance Excellence Process Madigan Healthcare System is committed to, we will devote a section of The Mountaineer to the Malcolm Baldrige National Quality Award every month.

    This month, we are providing information on just what the Baldrige Award is all about.

    The Baldrige Award is the highest level of national recognition for innovation and performance excellence that a U.S. organization can receive. Congress established the award in 1987 and the first Baldrige Awards were presented in 1988.

    Seven applicants were chosen as 2010 Baldrige Award winners; only one, Advocate Good Samaritan Hospital in Downers Grove, Ill., was a medical organization. Through 2010, 91 organizations have earned the Baldrige Award. No Department of Defense medical facility has ever received it. A complete list of the recipients are located at www.baldrigepe.org.

    The Mountaineerwww.mamc.amedd.army.milVolume 17, No. 12Madigan Healthcare System: People First, Patients Always

    Madigan Healthcare System creates the premier military healthcare organiza-tion through a culture of teamwork, caring, compassion, diffusion of innova-tion and exceptional outcomes. Madigan is the best place to provide and receive care, to teach and learn clinical medi-cine, and to conduct bench-to-bedside research.

    VISION

    MISSIONMadigan Healthcare System provides world-class military medicine and com-passionate, innovative, academic health care for Warriors and Warrior Families past, present and future.

    Readiness Population Health Patient-centered Focus Quality Workforce Education and Research Community Partnerships Resource Management

    STRATEGIC OBJECTIVES

    Compassion Quality Teamwork Innovation

    VALUES

    Best Warriors bring titles to Fort Irwin

    The dentists at Fort Irwin, Calif., are pretty happy knowing that two of their dental technicians were just named the 2010 Western Region Dental Command Best Warrior winners during a week-long competition at Joint Base Lewis-McChord.

    Sgt. Su K. Han, 24, from Dallas, and Spc. Kirk R. Proctor Jr., 21, from Clarksville, Tenn., beat out 10 other competitors from the Western Region Dental Command to take home the honors of being the Best Warrior.

    It feels great to earn this because the competition has been physically and mentally challenging and we continued to work despite minimal sleep, Han said. Proctor added, Keeping positive thoughts in my mind helped me do so well.

    Participants were tested on their ability to withstand eight grueling challenges:

    sweat and persevere through an Army Physical Fitness Test;

    write a timed essay with supporting documents;

    answer repeated questions from senior dental

    Health education, promotion has gone digital at Madigan

    Margaret Voelker, Col. (Dr.) Gary Wheeler, Col. Jerry Penner III, Col. Elizabeth Mittelstaedt, Lt. Col. Cheryl Capers and Capt. Matthew Haring cut the ribbon at Madigans new Patient Education Center Oct. 6.

    Patient Education Centers add information to lobby prior to start of appointments

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    Madigan Healthcare System has launched a new digital signage initiative that will deliver important health-related education information to its beneficiaries.

    Madigan patients can now see newly installed flat-panel televisions in five clinics displaying public service health announcement videos and advertisements on issues like the dangers of smoking,

    the importance of getting regular mammogram checkups and the problems associated with congenital heart failure. Below the TVs will be racks filled with health promotion brochures and magazines. The hospital has named them Patient Education Centers.

    We can deliver rapid, effective communication directly to patients and

    Sgt. Sherry Sauls, Joint Base Lewis-McChord Dental Activity, reaches for an Improved First Aid Kit to stop the bleeding on the mannequins wound at the Medical Simulation Training Center. Sauls, along with 10 other NCOs and Soldiers, competed last week for the Western Region Dental Command Best Warrior Competition at Joint Base Lewis-McChord.

    Lorin

    T. S

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    By Lorin T. SmithCommand Information Officer

    Please see PEC, PAGE 11

    By Lorin T. SmithCommand Information Officer

    noncommissioned officers in an administrative oral board;

    shoot as many targets as possible during a day and night rifle qualification;

    walk about 15 miles around Joint Base Lewis-McChord finding points as part of a day and night urban orienteering course;

    use tactical medical and Soldier Army Warrior Tasks skills and drills in a simulated field environment at the Medical Simulation Training Center;

    ruck march about six miles with a heavy rucksack on the back and

    clear an obstacle course this was a mystery event, unknown to the Soldiers until just before

    start time.All competitors earned

    two four-day passes for participating. Han and Proctor picked up prizes from each of the regions eight dental activities, including an Army Commendation Medal and $100 gift certificate from USAA.

    Please see DENTAC, PAGE 11

  • December 2010 www.mamc.amedd.army.mil page 2

    MADIGAN MEMORIES

    STRATEGIC COMMUNICATION ARCHIVES

    The Madigan Healthcare System Strategic Communication Office will publish photos and cutlines in The Mountaineer throughout 2010 to show the history and culture that is Madigan.

    This cover illustration dates back to November 23, 1951, when a Madigan General Hospital patient drew a picture for the Madigan Messenger that repre-sented all the activities the hospital was involved in. The cover also recognizes the Messengers third anniversary as the command information newspaper at Madigan.

    As we say goodbye to 2010 and hello to 2011, the words written for the papers anniversary still ring true today: But whatever our past three years has been, they are gone and we look hope-fully to the year coming, trusting that our many friends who sailed into the setting sun will return, and despite its messiness we have the opportunity to use many more colored inks!

    IN BRIEF

    Hospital signage initiative moving forwardMadigan Healthcare System is in the process of re-

    placing all of the interior, exterior and directional sig-nage located throughout the hospital. The primary pur-pose of this project to improve how patients and visitors navigate through the facility.

    The actual replacement of the signage started Dec. 6, on the 8th floor, and will be working down through the Hospital Tower, into the Medical Mall, and finally, to the parking lots and hospital exterior. Work is expected to be ongoing until approximately March.

    Work is being performed by J&J Maintenance and 2/90 Sign Systems under contract through Facility Man-agement Division. Facility Management Division is co-ordinating with departments when work is being accom-plished in specific areas. The contractor is not authorized to make any changes.

    If name sign changes are required, submit a MAMC Form 758 to Facility Management Division and changes will be made as soon as possible.

    For more information, please call Erich Demorest or Mike Carico at 253-968-0311.

    Madigan Ophthalmology Exceeds StandardsCongratulations to Col. Mark Nelson, Maj. Travis

    Frazier and their program administrator Sue Marshall, for their outstanding performance in exceeding national standards on accreditation cycle length for the ophthal-mology training program!

    The five year inspection cycle awarded to Ophthalmology is the highest honor awarded by the Accreditation Council for Graduate Medical Education and a fitting culmination to Nelsons career with his upcoming retirement.

    MEDCOM Employee Engagement SurveyBeginning later this month, the U.S. Army Medical

    Command will roll-out MEDCOM SPEAKS, its Employee Engagement Survey. The MEDCOM SPEAKS Employee Engagement Survey provides employees with the opportunity to share their views regarding the work environment across MEDCOM and within its various subordinate and regional commands. More specifically, the objectives of MEDCOM SPEAKS are to:

    Understand employees satisfaction levels with MEDCOM as a whole, their Organization, department, unit and job;

    Conduct root cause analysis regarding dissatisfaction levels within specific employee groups; and

    Identify incentives/corrective actions/policy changes to address dissatisfied employee groups.

    The implementation of MEDCOM SPEAKS will permit senior leaders the ability to analyze aggregated Employee Engagement Survey results that include all Medical Treatment Facilities, dental Clinics and non-clinical units.

    The survey will be administered on-line, and precise dates will be communicated when avai

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