Debra Wade Instructional Technology Support Technician

SKILLS SUMMARY:

Focused and highly motivated IT Support Technician, with 6+ years

experience in instructional technology support to include planning, preparing,

and implementing the use of new computers, troubleshooting, upgrading, and

installing computer systems, imaging Apple and Windows computers. Support

staff by identifying and solving computer and other equipment problems.

Effective oral communications while supporting or instructing staff regarding

use of computer system and software.

1. Conscientiously completes work tasks showing attention to detail.

2. Extensive customer service experience providing individuals with

information or assistance to resolve problems and satisfying their needs.

3. Skilled communicator in oral and digital presentations, with individuals or

groups taking in to account the nature of the situation and responding

respectively.

4. Problem solving by identifying issues using sound judgement to generate

solutions and make recommendations.

5. Troubleshooting and resolving technical problems with Internet services.

OBJECTIVE: To obtain full time employment with a progressive company and become an enthusiastic team member to provide excellent service in the field of Information Technology. MS Office

Provides Feedback

Writes clearly and concisely

iPad’s

Installing Hardware

Installing Software

Windows OS XP, 7, and 8

Macinosh OS 10.4 - 11

Building Macintosh Machines

Re-Imaging PC’s

Troubleshooting

Repairing Equipment

Data Entry

Instruction

Problem Solving

Team Leader

Multi-Tasks

Virus Protection

9813 Willow Wind Dr., Midwest City, OK 73130

busybee1983@hotmail.com

(405) 708 3443

www.linkedin.com/in/debrawade1

www.facebook.com/debra.wade3

6. Planning and scheduling the installation of new or modified hardware and

operating systems and applications software.

7. Managing accounts

8. Managing the installation and integration of system fixes, updates, and

enhancements.

9. Diagnosing and resolving problems in response to customer reported

incidents.

10. Researching, evaluating, and providing feedback when the user has issues

with their programs or devices.

11. Installing, configuring, troubleshooting, and maintaining customer

hardware and software.

12. Presented trainings to faculty and students.

13. Maintaining and keeping a current inventory of devices and software.

14. Work related and personal experience in desktop publishing.

15. Analyzing systems requirements.

16. Working with faculty and students to test applications.

17. Integrating hardware and software components.

18. Evaluating new applications software technologies.

My 6+ years of support skills have allowed me to become efficient in

maintenance of over 400 computers, iPads, and additional instructional

devices. Assist and serve over 700 students and over 40 teachers to make their

user experience productive and satisfying. I am a team player and an asset to

the school I serve by efficiently supporting instruction and testing.

EMPLOYMENT HISTORY:

Mid-Del Schools (Midwest City, OK)

CORE Tech 2010 – Present 37.50 Hours Assisting students, teachers, and administrator’s with information technology

requirements by installing and updating operating system software, installing

applications, creating authentication logins, re-imaging laptops, updating

iPad’s, keeping an up to date inventory, printer support, keeping school

website data up to date, and maintain the school SmartBoards with Smart

Technology.

B. C. Clark Jewelers NorthPark Mall (Oklahoma City, OK)

Office Clerk 2007 – 2010 40 Hours Entering sales tickets, filling, data entry, ending the business day, some

inventory, and administering co-workers with various duties and projects.

Great Plains Coca Cola Bottling Company (Oklahoma City, OK)

Customer Information Representative 2004 – 2006 40 Hours Answering inbound customer service calls, operating the AS400 computer

program, calling customers for their scheduled orders.

The Fabric Factory (Oklahoma City, OK)

Sales Associate 2004 – 2004 40 Hours Customer service, cutting fabric, keeping the store straightened, and cashier.

COMPUTER SOFTWARE:

9+ years experience with using MS Office products including Word,

Power Point, Excel, and Outlook. Internet browsers – Explorer, Firefox, Google

Chrome, and Safari. Remote desktop management, AS400, Smart Technologies

Notebook Software, KISS Platform for BotBall Robotics, installing driver

software for devices and printers, Adobe Acrobat Reader, Quicken, installing

and maintaining Java, Macintosh OS 10.4 – 10.11, and Window XP, 7, & 8.

EDUCATION:

High School Diploma

Home Educated (2002)

Para Professional Exam

Mid-Del Schools (2010)

REFERENCES:

Sandi Campbell

Teacher at Mid-Del Public Schools

(405) 630 7939

Sheri Admire

Teacher at Mid-Del Public Schools

(405) 550 8381

Jeff Holland

Principal at Mid-Del Public Schools

405-760-8407

Richard Fisher

Bank of Oklahoma

(918) 588-6536