debra myers resume 2016

Debra Myers-Pollard 499 S Pear Orchard Rd Apt 7H • Ridgeland, Mississippi 39157 601-954-8817 • [email protected] Additional Information • Skills: Problem solver, team worker, exceptional communication skills, proficient in MS Windows, quick learner, strong client relations, strategic sales knowledge, multi-line phone talent, adaptability, and ability to work under pressure, leadership, type 50 WPM. Summary of Qualifications. • 3 years + working in retail pharmacy • Superior computer skills and telephone etiquette • Skilled in training staff and establishing rapport with patients • Self-motivated with exceptional communication and computer capabilities • Driven to exceed sales goals • Build long term relationships with customers • Delivers positive experiences through high-quality customer care Work Experience Walgreens, Certified Pharmacy Technician Jackson, MS, January 2013 to March 2016 • Politely assisted customers in person by taking the hardcopy of their prescription and scanning, typing and filling it at their convenience Re-fill prescriptions via telephone Answered an average of 50 calls per day by addressing customer inquiries on filling prescriptions, solving problems with their prescriptions, and enrolling them in our great prescription plans Provided an elevated customer experience to generate a loyal clientele. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests • Order pharmacy supplies and out of stock medication. • Pull prescriptions that were 10 days old, deleted them out of the system, and re- stocked them on the shelves. • Monthly checked shelves for expired drugs, pulled them, and shipped them to the operate facility. Directed calls to appropriate individuals and departments Built long-term customer relationships and advised customers on purchases and promotions Dedicated to continuously improving sales abilities and product knowledge

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Debra Myers-Pollard

499 S Pear Orchard Rd Apt 7H • Ridgeland, Mississippi 39157601-954-8817 • [email protected]

Additional Information

• Skills: Problem solver, team worker, exceptional communication skills, proficient in MS Windows, quick learner, strong client relations, strategic sales knowledge, multi-line phone talent, adaptability, and ability to work under pressure, leadership, type 50 WPM.

Summary of Qualifications.

• 3 years + working in retail pharmacy • Superior computer skills and telephone etiquette• Skilled in training staff and establishing rapport with patients • Self-motivated with exceptional communication and computer capabilities • Driven to exceed sales goals • Build long term relationships with customers • Delivers positive experiences through high-quality customer care

Work Experience

Walgreens, Certified Pharmacy TechnicianJackson, MS, January 2013 to March 2016

• Politely assisted customers in person by taking the hardcopy of their prescription and scanning, typing and filling it at their convenience Re-fill prescriptions via telephone Answered an average of 50 calls per day by addressing customer inquiries on filling prescriptions, solving problems with their prescriptions, and enrolling them in our great prescription plans Provided an elevated customer experience to generate a loyal clientele. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests

• Order pharmacy supplies and out of stock medication.

• Pull prescriptions that were 10 days old, deleted them out of the system, and re-stocked them on the shelves.

• Monthly checked shelves for expired drugs, pulled them, and shipped them to the operate facility.Directed calls to appropriate individuals and departments Built long-term customer relationships and advised customers on purchases and promotions Dedicated to continuously improving sales abilities and product knowledge

Opened and Closed the pharmacy by cleaning and restocking supplies.Sam’s Club, Sales AssociatePearl, MS, September 2012 to January 2013

• Provided great customer service by answering questions Assisted customers/members when finding products Kept shelves zoned and filled with amazing products Sold affordable products Maintain a safe and clean store

Medical Billing (Remote Work at Home)

Sykes at Home, August 2014-October 2015

Answer inbound calls Verify patient demographics Solve incorrect coding on patient billing statement and with accounts in collections

Education

Bellevue University (online campus), Jackson, Mississippi June 2015 – PresentBachelor of Science in Health Science Pre-Optometry Studies (Graduate November 2016)

Holmes Community College - Ridgeland, Mississippi February 2012-May 2016 Associates Degree in Biological Science (Graduated)

Alcorn University- Lorman, MS August 2009-December 2012Bachelor Degree in Biological Science

Provine High School, Jackson, Mississippi August 2005 – May 2009 3.0 National Honor Society

• High school diploma or equivalent

Honors National Honor Society of Collegiate Scholars (Secetary)

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