dealing with conflicts

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Dealing with conflicts In your personal life or at work Pasc Vlad-Alexandru Specializare: LMA 1 Universitatea ,,Petru Maior” Facultatea de Științe și Litere Târgu Mureș

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Dealing with conflicts

Dealing with conflictsIn your personal life orat workPasc Vlad-AlexandruSpecializare: LMA 1Universitatea ,,Petru MaiorFacultatea de tiine i LitereTrgu Mure1Conflict is:Conflict results from opposing ideas and actions of different entities or people, thus resulting in an antagonistic state.

What kind of conflicts are there?1. Interpersonal conflictrefers to a conflict between two individuals.

DifferencesPersonalityChoicesOpinions Relationships

2. Intrapersonal conflictoccurs within an individual.

In the persons mindPsychologicalThoughtsValuesPrinciplesEmotionsDecisions

3. Intragroup conflictis a type of conflict that happens among individuals within a team.

IncompatibilitiesMisunderstandingsDisagreementsDecisionsDifferences in views and ideas

4. Intergroup conflicttakes place among different teams within an organization.

Sets of goalsInterestsCompetitionRivalryBoundariesDifferent team identitiesConflict = Problems or Growth Opportunities

How do we deal with conflicts?Here are some Tips & Tricks " 1. Ask questions: it won't cause any loss of face, and may result in a quick resolution.

2. Analyze expectations: take a step back and review together with the other person to try to uncover what just occurred.

3. Recognize differing perspectives: it's easy to believe that we all see things the same way and then get derailed unexpectedly, but we most of the time have to deal with someone from another organization, background, or culture.

4. Identify mistakes: Before you let temperatures rise, do a reality check of your understanding with the other person(s).

5. Watch out for emotional triggers: Fear of someone or somebody Loss of face, whether real or perceivedAngerExcitement

6. Focus on preventing escalation: an honest attempt at avoiding further escalation, often causes a more objective review to occur.

7. Take action to control the situation:separating the partieschanging the locationsignaling empathy

8. Commit to working it out: take charge of the processby committing to reach a resolution.

9. De-escalate the conflictmake a joint statement of the facts at handalways eliminating exaggerations, embellishments or personalities.

10. Stay calm: cooler heads prevail in even the most difficult conflicts and makes it easier for others involved to get back to the task at hand.

Remember!Every conflict can reach a resolution if you just take the right steps in resolving it, just keep your calm and commit to reaching a common end.

BibliographyJohn McKee,10 Things,September 3, 2009, available online at: http://www.techrepublic.com/blog/10-things/10-tips-and-tactics-for-dealing-with-conflict.Carter McNamara, MBA, PhD, How to Deal With Conflict, available online at: managementhelp.org/interpersonal/conflict.htm.Brad Evans , Types of Conflict Four Classifications, August 16, 2013, available online at: http://www.typesofconflict.org/types-of-conflict.