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Stage 1 – Complaint heard by staff member. Ensure complaints co-ordinator informed of outcome. If not resolved, then escalate to... Stage 4 – Governor’s complaints panel meeting arranged. Issue letter inviting complainant to meeting. Issue letter confirming panel decision. Ensure complaints co-ordinator informed of outcome. Advise of escalation routes to the Secretary of State for Education. DARTON COLLEGE summary for dealing with complaints Stage 2 – Complaint heard by Principal. Acknowledge receipt of complaint. Write to complainant with outcome of investigation. Ensure complaints co-ordinator informed of outcome. Offer escalation to Stage 3 if dissatisfied. If not resolved, then escalate to... Stage 3 - Complaint heard by Chair of Governors. Acknowledge receipt of complaint. Write to complainant with outcome of investigation. Ensure complaints co-ordinator informed of outcome. Offer escalation to Stage 4 if dissatisfied. If not resolved, then escalate to...

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Page 1: Dealing With Complaints

Stage 1 – Complaint heard by sta� member.

Ensure complaints co-ordinator informed of outcome.

If not resolved, then escalate to...

Stage 4 – Governor’s complaints panel meeting arranged.

Issue letter inviting complainant to meeting.

Issue letter con�rming panel decision.

Ensure complaints co-ordinator informed of outcome.

Advise of escalation routes to the Secretary of State for Education.

DARTON COLLEGE

summary for dealing with complaints

Stage 2 – Complaint heard by Principal.Acknowledge receipt of complaint.

Write to complainant with outcome of investigation.Ensure complaints co-ordinator informed of outcome.

O�er escalation to Stage 3 if dissatis�ed.If not resolved, then escalate to...

Stage 3 - Complaint heard by Chair of Governors.Acknowledge receipt of complaint.

Write to complainant with outcome of investigation.Ensure complaints co-ordinator informed of outcome.

O�er escalation to Stage 4 if dissatis�ed.If not resolved, then escalate to...

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