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Course Category Course Title Operations Curriculum The Foundations of Six Sigma Are You Listening to Your Customers? Quick Wins in Six Sigma Implementation Does Your Business Really Need Six Sigma? Six Sigma Versus TQM Lean Inbound Transportation Identifying Candidates for Key Six Sigma Roles A Critical-to-quality Tree - What’s That? Basic Measurement Concepts in Six Sigma Operations Management Operations Management and the Organization Operations Management: Product and Service Management Operations and Supply Chain Management Operations Management: Inventory Management Operations Management: Forecasting and Capacity Planning Operations Management: Operations Scheduling Operations Management: Management of Quality Operations Management: Facilities Planning and Management Six Sigma Green Belt: Six Sigma and the Organization Lean Principles and Six Sigma Projects Six Sigma and Organizational Goals Design for Six Sigma and FMEA Six Sigma Green Belt: Define Six Sigma Project Identification Voice of the Customer in Six Sigma Basics of Six Sigma Project Management Six Sigma Management and Planning Tools Performance Metrics for Six Sigma Six Sigma Project Team Dynamics and Performance Six Sigma Green Belt: Measure Measurement System Analysis in Six Sigma Process and Performance Capability Measurement in Six Sigma Process Documentation and Analysis in Six Sigma Basic Probability and Statistical Distributions in Six Sigma Data Classification, Sampling, and Collection in Six Sigma Statistics and Graphical Presentation in Six Sigma Six Sigma Green Belt: Analyze Multi-vari Studies, Correlation, and Linear Regression in Six Sigma Introduction to Hypothesis Testing and Tests for Means in Six Sigma Hypothesis Tests for Variances and Proportions in Six Sigma Six Sigma Green Belt: Improve Design of Experiments in Six Sigma Root Cause Analysis and Waste Elimination in Six Sigma Cycle Time Reduction and Kaizen in Six Sigma Six Sigma Green Belt: Control Statistical Process Control and Control Plans in Six Sigma Creating and Using Control Charts in Six Sigma Lean Tools for Process Control in Six Sigma Manager of Quality/Organizational Excellence Leadership Team Dynamics Developing and Deploying Strategic Plans Managerial Skills and Abilities Communication Skills and Project Management Quality Systems, Models, and Theories Problem-Solving and Process Management Tools Measurement: Assessment and Metrics Customer-Focused Management Supply Chain Management Training and Development Six Sigma Yellow Belt: Six Sigma Fundamentals Six Sigma and Lean Foundations and Principles Six Sigma Team Basics, Roles, and Responsibilities Six Sigma Quality Tools Six Sigma Metrics Six Sigma Yellow Belt: Define Identifying Six Sigma Projects Six Sigma Project Management Basics Six Sigma Yellow Belt: Measure DBHDD University Professional Development Catalog

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Page 1: DBHDD University Professional Development Catalogdbhdduniversity.com/files/DBHDDU-Pro-Development-Deeplinks/DBHD… · Six Sigma Project Identification Voice of the Customer in Six

Course Category Course TitleOperations Curriculum

The Foundations of Six SigmaAre You Listening to Your Customers?Quick Wins in Six Sigma ImplementationDoes Your Business Really Need Six Sigma?Six Sigma Versus TQMLean Inbound TransportationIdentifying Candidates for Key Six Sigma RolesA Critical-to-quality Tree - What’s That?Basic Measurement Concepts in Six Sigma

Operations ManagementOperations Management and the OrganizationOperations Management: Product and Service ManagementOperations and Supply Chain ManagementOperations Management: Inventory ManagementOperations Management: Forecasting and Capacity PlanningOperations Management: Operations SchedulingOperations Management: Management of QualityOperations Management: Facilities Planning and Management

Six Sigma Green Belt: Six Sigma and the OrganizationLean Principles and Six Sigma ProjectsSix Sigma and Organizational GoalsDesign for Six Sigma and FMEA

Six Sigma Green Belt: DefineSix Sigma Project IdentificationVoice of the Customer in Six SigmaBasics of Six Sigma Project ManagementSix Sigma Management and Planning ToolsPerformance Metrics for Six SigmaSix Sigma Project Team Dynamics and Performance

Six Sigma Green Belt: MeasureMeasurement System Analysis in Six SigmaProcess and Performance Capability Measurement in Six SigmaProcess Documentation and Analysis in Six SigmaBasic Probability and Statistical Distributions in Six SigmaData Classification, Sampling, and Collection in Six SigmaStatistics and Graphical Presentation in Six Sigma

Six Sigma Green Belt: AnalyzeMulti-vari Studies, Correlation, and Linear Regression in Six SigmaIntroduction to Hypothesis Testing and Tests for Means in Six SigmaHypothesis Tests for Variances and Proportions in Six Sigma

Six Sigma Green Belt: ImproveDesign of Experiments in Six SigmaRoot Cause Analysis and Waste Elimination in Six SigmaCycle Time Reduction and Kaizen in Six Sigma

Six Sigma Green Belt: ControlStatistical Process Control and Control Plans in Six SigmaCreating and Using Control Charts in Six SigmaLean Tools for Process Control in Six Sigma

Manager of Quality/Organizational ExcellenceLeadershipTeam DynamicsDeveloping and Deploying Strategic PlansManagerial Skills and AbilitiesCommunication Skills and Project ManagementQuality Systems, Models, and TheoriesProblem-Solving and Process Management ToolsMeasurement: Assessment and MetricsCustomer-Focused ManagementSupply Chain ManagementTraining and Development

Six Sigma Yellow Belt: Six Sigma FundamentalsSix Sigma and Lean Foundations and PrinciplesSix Sigma Team Basics, Roles, and ResponsibilitiesSix Sigma Quality ToolsSix Sigma Metrics

Six Sigma Yellow Belt: DefineIdentifying Six Sigma ProjectsSix Sigma Project Management Basics

Six Sigma Yellow Belt: Measure

DBHDD University Professional Development Catalog

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Basic Statistics for Six SigmaData Types and Data Collection in Six SigmaSix Sigma and Measurement System Analysis

Six Sigma Yellow Belt: AnalyzeLean Tools and FMEA in Six SigmaSix Sigma Data Analysis and Root Cause AnalysisBasics of Correlation, Regression, and Hypothesis Testing for Six Sigma

Six Sigma Yellow Belt: Improve and ControlSix Sigma Improvement TechniquesControl Tools and Documentation in Six Sigma

Leading Sustainable Process ImprovementSpearheading a Process ImprovementStakeholder-driven Process ImprovementMapping and Measuring to Support Sustainable Process ImprovementImplementing and Sustaining Process Improvement

Six Sigma Black Belt (2015 BOK): Organization-wide Planning and DeploymentFundamentals of Lean and Six Sigma and their ApplicationsSix Sigma Project Selection, Roles, and ResponsibilitiesSix Sigma Strategic Planning and Deployment

Six Sigma Black Belt (2015 BOK): Organizational Process Management and MeasuresImpact on Stakeholders and Benchmarking for Six SigmaUsing Business and Financial Measures in Six Sigma

Six Sigma Black Belt (2015 BOK): Team ManagementSix Sigma Team Dynamics, Roles, and Success FactorsSix Sigma Team Facilitation and LeadershipSix Sigma Team Dynamics and Training

Six Sigma Black Belt (2015 BOK): DefineSix Sigma Business Case, Project Charter, and ToolsDetermining Requirements by Listening to the Voice of the Customer in Six Sigma

Six Sigma Black Belt (2015 BOK): MeasureProcess Flow Metrics and Analysis Tools for Six SigmaData Types, Sampling, Collection, and Measurement in Six SigmaSix Sigma Measurement Systems and MetrologyUsing Basic Statistics and Graphical Methods in Six SigmaProbability and Probability Distributions in Six SigmaDetermining Process Performance and Capability in Six Sigma

Six Sigma Black Belt (2015 BOK): AnalyzeMeasuring and Modeling Relationships between Variables in Six SigmaBasics of Hypothesis Testing and Tests for Means in Six SigmaTests for Variances and Proportions, ANOVA, and Goodness-of-fit in Six SigmaMultivariate Tools and Nonparametric Tests in Six SigmaFMEA and Other Nonstatistical Analysis Methods in Six Sigma

Six Sigma Black Belt (2015 BOK): ImproveUnderstanding DOE and Planning Experiments in Six SigmaDesigning, Conducting, and Analyzing Experiments in Six SigmaLean Improvement Methods and Implementation Planning in Six Sigma

Six Sigma Black Belt (2015 BOK): ControlSustaining Six Sigma ImprovementsUsing Lean Control Tools and Maintaining Controls in Six SigmaStatistical Process Control (SPC) and Control Charts in Six Sigma

Six Sigma Black Belt (2015 BOK): Design for Six Sigma (DFSS)Common DFSS Methodologies, Design for X, and Robust Designs

Six Sigma: Champion TrainingIntroduction to Six Sigma for ChampionsSix Sigma Process ImprovementSix Sigma Projects and Project TeamsManaging and Deploying Six Sigma

Fundamentals of Lean for Business OrganizationsIntroduction to Lean for Service and Manufacturing OrganizationsUsing Lean for Perfection and QualityLean Tools and Techniques for Flow and PullReducing Waste and Streamlining Value Flow Using LeanValue Stream Mapping in Lean BusinessApplying Lean in Service and Manufacturing OrganizationsFive Steps to Perfection: Implementing LeanValue Stream Maps for Non-manufacturing Processes

Purchasing and Vendor Management EssentialsFundamentals of Purchasing and Vendor ManagementPurchasing: Finding Sources of SupplySelecting Suppliers and Administering ContractsEvaluating Supplier Performance and Managing Supplier Relationships

Mentoring AssetMentoring Six Sigma Green Belt (SSGB)

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Mentoring Six Sigma Yellow Belt (SSYB)Test Preps

TestPrep Six Sigma Green Belt (SSGB)TestPrep Six Sigma Yellow Belt (SSYB)

Strategic Planning CurriculumMoving From an Operational Manager to a Strategic Thinker

Leading Outside the OrganizationEffective Critical Analysis of Business ReportsReturning to Core CompetenciesCompetitive Awareness and Strategy

The Fundamentals of GlobalizationManaging Expatriates' Career DevelopmentThe Etiquette of Cross-cultural Gift GivingEvaluating Globalization OpportunitiesThe Fundamentals of Globalization: The Global ContextFundamentals of Globalization: Analyzing the Global EnvironmentThe Fundamentals of Globalization: Strategies for GlobalizationFundamentals of Globalization: Managing in a Global EnvironmentFinal Exam: The Fundamentals of Globalization

IT Strategy EssentialsIT Strategy Essentials: Business and IT Strategy AlignmentIT Strategy Essentials: Creating an IT Strategy PlanIT Strategy Essentials: Implementing an IT StrategyFinal Exam: IT Strategy Essentials

Business Planning EssentialsBusiness Planning Essentials: Preparing a Business PlanBusiness Planning Essentials: Performing Key AnalysesBusiness Planning Essentials: Preparing for ImplementationFinal Exam: Business Planning Essentials

Risk ManagementRisk Management: Identifying RiskRisk Management: Assessing RiskRisk Management: Dealing with RiskFinal Exam: Risk Management

Leading and Implementing Sustainable Green Business StrategiesIntroduction to Green Business and SustainabilityGreen Business: Planning Sustainability StrategiesGreen Business: Implementing Sustainability StrategiesFinal Exam: Leading and Implementing Sustainable Green Business Strategies

Business Law EssentialsBusiness Law Basic ConceptsBusiness Law and EthicsBusiness Law and the Manager's ResponsibilitiesFinal Exam: Business Law Essentials

Developing Strategic Thinking AcumenEffective Critical Analysis of Business ReportsReturning to Core CompetenciesCompetitive Awareness and StrategyDeveloping the Capacity to Think StrategicallyDeveloping the Strategic Thinking Skill of Seeing the Big PictureUsing Strategic Thinking SkillsFinal Exam: Developing Strategic Thinking Acumen

Marketing CurriculumStrategic Marketing in Action

Sales and Marketing: Two Sides of the Same Coin?Trade Show Marketing - Planning AheadIncreasing Competitiveness through Collaboration

Digital MarketingDigital Marketing: Getting to the CustomerManaging Your Reputation Through Content Marketing and Online PRDigital Marketing Partnerships, Sales, and After-sales ProcessesSearch Engine Marketing: Getting Discovered by the Customer

Marketing EssentialsDesigning Products to Fit the ChannelUsing Web Analytics to Increase SalesMarketing Essentials: Introduction to MarketingMarketing Essentials: Planning and PeopleMarketing Essentials: Product and PriceMarketing Essentials: PlaceMarketing Essentials: PromotionMarketing Essentials: Marketing and Ethics

Competitive Marketing StrategiesCompetitive Marketing Strategies: Conducting an Internal Analysis

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Competitive Marketing Strategies: Analyzing CompetitorsCompetitive Marketing Strategies: Selecting and Implementing Strategies

Strategic Brand ManagementBuilding Lasting Customer-brand RelationshipsDeveloping a Brand InternallyGlobal Brand ManagementBrand Management for Social Media and Wireless Technologies

Finance and Accounting CurriculumFINANCE, HUMAN RESOURCES and AFinance and Accounting Essentials for Non-financial Professionals

Increasing Cash Flow in Times of NeedAttracting New Investors - Keeping Presentations FocusedWhat's Your Gross Profit Margin Really Saying?Recognizing The Value of Intangible AssetsRecession: How it Affects BusinessUsing Financial Analysis for Credit DecisionsPrinciples of Accounting and Finance for Non-financial ProfessionalsCash Flow Management Essentials for Non-financial ProfessionalsThe Time Value of Money and Investment Decisions for Non-financial ProfessionalsThe Essentials of Budgeting for Non–financial ProfessionalsFinancial Statements for Non-financial ProfessionalsAnalyzing Financial Statements for Non-financial ProfessionalsAssessing Nonrecurring Items in Income StatementsThe Time Value of Money: Possible Pitfalls

Accounting FundamentalsOutsourcing Financial ActivitiesBasic Accounting Principles and FrameworkThe Accounting Equation and Financial StatementsThe Accounting Cycle and Accrual AccountingAccounting Transactions and Books of AccountTrial Balance & Adjusting EntriesThe Income StatementThe Balance SheetThe Cash Flow StatementAccounting for Companies' Stock Transactions and DividendsDeconstructing the Balance SheetFinal Exam: Accounting Fundamentals

Budgeting EssentialsOrganizational Budgeting Activities and the Master BudgetPlanning and Preparing an Operating BudgetPreparing Operating Budgets and the Cash BudgetUsing Budgets for Management and ControlFinal Exam: Budgeting Essentials

Auditing EssentialsUsing Audits to Help Prevent Business FraudIntroduction to AuditingAuditing for Internal Control and Risk AssessmentAuditing the Revenue CycleAuditing for Cash and InventoriesFinal Exam: Auditing Essentials

Capital Budgeting EssentialsCapital Budgeting: The Capital Budgeting ProcessCapital Budgeting: Net Present Value and Internal Rate of ReturnCapital Budgeting: Discounted Payback Period and Profitability IndexCapital Budgeting: Capital AllocationFinal Exam: Capital Budgeting Essentials

Human Resources CurriculumEssentials of Interviewing and Hiring

Guarding Against Interviewing BiasesHiring Strategic ThinkersEssentials of Interviewing and Hiring: Screening Applicants for InterviewingEssentials of Interviewing and Hiring: Preparing to InterviewEssentials of Interviewing and Hiring: Conducting an Effective InterviewEssentials of Interviewing and Hiring: Behavioral Interview TechniquesEssentials of Interviewing and Hiring: Selecting the Right CandidateCreating a Compelling Job DescriptionConducting Interviews: Asking the Right QuestionsHiring a New EmployeeFinal Exam: Essentials of Interviewing and Hiring

Organizational BehaviorFundamentals of Organizational Behavior for the IndividualFundamentals of Organizations – GroupsUnderstanding Organizational Power and Politics

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Organizational Structure and Employee BehaviorOrganizational Behavior: Dynamics of a Positive Organizational CultureFinal Exam: Organizational Behavior

Recruiting and Retention StrategiesAligning Recruitment to Job RequirementsPreventing High Turnover Rates: How to Keep The BestFringe Benefits: Maintaining a Competitive Hiring AdvantageDisciplines of Organizational Learning: Personal MasteryRecruiting TalentRetaining Your Talent PoolSurviving the Talent CrunchFinal Exam: Recruiting and Retention Strategies

The role of HR as a Business PartnerHR as Business Partner: From Cost Center to Strategic PartnerHR as Business Partner: Linking HR Functions with Organizational GoalsHR as Business Partner: Managing Talent for Organizational SuccessHR as Business Partner: Using Metrics and Designing Strategic InitiativesFinal Exam: The role of HR as a Business Partner

Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned)Human Resources Core Knowledge: Skills, Concepts, and ToolsHuman Resources Core Knowledge: Functions and ActivitiesFinal Exam: Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned)

Business Management and Strategy (HRCI: PHR/SPHR-aligned)Business Management and Strategy: The HR Function and Business EnvironmentBusiness Management and Strategy: HR Functions and RolesBusiness Management and Strategy: HR and the Strategic Planning ProcessFinal Exam: Business Management and Strategy (HRCI: PHR/SPHR-aligned)

Workforce Planning and Employment (HRCI: PHR/SPHR-aligned)Workforce Planning and Employment: Employment LegislationWorkforce Planning and Employment: Recruitment StrategiesWorkforce Planning and Employment: Sourcing and Selecting CandidatesWorkforce Planning and Employment: Orientation, Onboarding, and Exit StrategiesFinal Exam: Workforce Planning and Employment (HRCI: PHR/SPHR-aligned)

Human Resource Development (HRCI: PHR/SPHR-aligned)Human Resource Development: Regulations and Organizational DevelopmentHuman Resource Development: Employee TrainingHuman Resource Development: Performance Appraisal and Talent ManagementFinal Exam: Human Resource Development (HRCI: PHR/SPHR-aligned)

Compensation and Benefits (HRCI: PHR/SPHR-aligned)Compensation and Benefits: Regulations, Strategies, and Needs AssessmentCompensation and Benefits: Managing Policies, Programs, and ActivitiesCompensation and Benefits: Organizational ResponsibilitiesFinal Exam: Compensation and Benefits (HRCI: PHR/SPHR-aligned)

Employee and Labor Relations (HRCI: PHR/SPHR-aligned)Employee and Labor Relations: Employment Regulations and Organizational ProgramsEmployee and Labor Relations: Behavioral and Disciplinary Issues and ResolutionEmployee and Labor Relations: Unions and Collective BargainingFinal Exam: Employee and Labor Relations (HRCI: PHR/SPHR-aligned)

Risk Management (HRCI: PHR/SPHR-aligned)Risk Management: Organizational Risk and Safety and Health LegislationRisk Management: Workplace Safety, Security, and PrivacyFinal Exam: Risk Management (HRCI: PHR/SPHR-aligned)

Strategic Human Resource Management (HRCI: SPHR-aligned)Strategic HR for SPHR Exam Candidates Part IStrategic HR for SPHR Exam Candidates Part IIFinal Exam: Strategic Human Resource Management (HRCI: SPHR-aligned)

SHRM-CP/SCP: HR CompetenciesHR Competencies: Leadership and Ethical PracticeHR Competencies: Business Acumen and Relationship ManagementHR Competencies: Consultation and Critical EvaluationHR Competencies: Global and Cultural Effectiveness and Communication

SHRM-CP/SCP: Management of PeopleManagement of People: Talent Acquisition and RetentionManagement of People: Employee EngagementManagement of People: Learning and DevelopmentManagement of People: Total Rewards

SHRM-CP/SCP: Organization and the HR FunctionOrganization and HR: Structure of the HR FunctionOrganization and HR: Organizational Effectiveness and DevelopmentOrganization and HR: Workforce Management and Using Technology and DataOrganization and HR: Employee Relations

SHRM-CP/SCP: Workplace Management and HRWorkplace Management: Global HR, Diversity, and Inclusion

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Workplace Management: Risk ManagementWorkplace Management: Corporate Social ResponsibilityWorkplace Management: Employment Laws and Regulations

SHRM-CP/SCP: HR Strategy ManagementHuman Resource Strategy Management: Strategic PlanningHuman Resource Strategy Management: Business and HR Strategy

SHRM- SCP: HRM for Senior HR ProfessionalsAdvanced HR Management: Competencies for Senior HR Professionals Part IAdvanced HR Management: Competencies for Senior HR Professionals Part IIAdvanced Human Resources Management: People and OrganizationAdvanced Human Resources Management: Workplace and HR Strategy

Administrative Support CurriculumEssential Skills for Administrative Support Professionals

Administrative Professionals: Common Administrative Support TasksAdministrative Professionals: Maximizing Your Relationship with Your BossAdministrative Professionals: Interacting with OthersAdministrative Professionals: Putting Your Best Foot Forward

Management CurriculumMANAGEMENT and LEADERSHIP Management Essentials

Management Essentials: Directing OthersManagement Essentials: DelegatingManagement Essentials: Developing Your Direct ReportsManagement Essentials: Confronting Difficult Employee BehaviorManagement Essentials: Managing a Diverse TeamManagement Essentials: Treating Your Direct Reports FairlyManagement Essentials: Caring about Your Direct ReportsManaging FairlyEmployee DismissalActing Decisively

Talent Management EssentialsTalent Management: BasicsTalent Management: PlanningTalent Management: Acquiring TalentTalent Management: Developing and Engaging TalentTalent Management: Retaining TalentAttracting and Retaining Talent

Performance Appraisal EssentialsPreparing for Your Performance AppraisalPerformance Appraisal Essentials: Planning for AppraisalsPerformance Appraisal Essentials: Conducting Traditional AppraisalsPerformance Appraisal Essentials: 360-degree Appraisals

Managing ExpertsRecognizing Natural LeadersManaging Top Performers Is Always Easy...Right?Meeting the Needs of Your ExpertsOvercoming Challenges When Managing Experts

Managing Problem PerformanceUnderperforming Employee – Now What?Managing PerformanceRecognizing and Diagnosing Problem PerformanceFirst Steps for Turning Around a Performance ProblemUsing Progressive Discipline to Correct Problem PerformancePreventing Problem Performance

Advanced Management SkillsDeveloping Adaptable ManagersEmployee EngagementDelivering Bad News EffectivelyBuilding Upward RelationshipsDeveloping a High-performance OrganizationCross-functional Strategic ManagementManaging for Rapid Change and UncertaintyManaging High PerformersManaging New ManagersManaging Experienced Managers

Dismissing an EmployeePreparing to Dismiss an EmployeeManaging the Dismissal of an Employee

The Fundamentals of Business Crises ManagementDemonstrating Accountability in a Crisis SituationPerseverance and Flexibility in Times of Crisis

First Time Manager EssentialsFirst Time Manager: Understanding a Manager's Role

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First Time Manager: ChallengesFirst Time Manager: Meeting ExpectationsMaking the Move Into Management

Essentials of Managing Technical ProfessionalsTransitioning from Technical Professional to ManagementStrategies for Transitioning to Technical ManagementManaging Technical Professionals

Workforce GenerationsManaging an Aging WorkforceDeveloping the Next GenerationUnderstanding the Motives of MillennialsManaging Workforce Generations: Introduction to Cross-generational EmployeesManaging Workforce Generations: Working with a Multigenerational TeamManaging Workforce Generations: Working with the 21st-century Generation Mix

Strategies for Successful Employee On-boardingStrategies for Successful Employee Onboarding: An IntroductionStrategies for Successful Employee Onboarding: Getting StartedStrategies for Successful Employee Onboarding: Assessing Program Success

Managing during Difficult TimesCommunicating during Difficult TimesManaging Resources during Difficult TimesManaging Attitudes during Difficult Times

Business ExecutionFostering a Business Execution CulturePerformance Dashboard or Scorecard?Business Execution: Understanding the FundamentalsBusiness Execution: Crafting a Business Strategy that ExecutesBusiness Execution: Monitoring and Evaluating InitiativesBusiness Execution: Linking Strategy to People and Operations

Essential Mentoring TechniquesEssential Mentoring Techniques: Mentoring FundamentalsEssential Mentoring Techniques: Designing and Initiating Mentoring ProgramsEssential Mentoring Techniques: Building and Maintaining Mentoring RelationshipsEssential Mentoring Techniques: Evaluating and Ending the Mentoring Program

Thinking Like a CFOThinking Like a CFO: Mind-set and Financial PrioritiesThinking Like a CFO: Making Financial DecisionsThinking Like a CFO: Preparing and Presenting a Business CaseThinking Like a CFO: Managing Risk

Essentials of FacilitatingUsing Facilitation Skills as a ManagerFacilitating Collaborative ProcessesChallenges of Facilitating

Effectively Managing Top PerformersEngaging Top PerformersRetaining Top PerformersOvercoming Challenges of Managing Top Performers

Difficult ConversationsPreparing for a Difficult ConversationHaving a Difficult ConversationHandling Difficult Conversations Effectively

Performance ManagementPlanning for PerformanceMonitoring and Improving PerformanceReviewing and Rewarding Performance

Coaching for ResultsThe Art of Effective CoachingCoachingCoaching to Shift PerceptionsBeginning Your Coaching EngagementCoaching Techniques that Drive ChangeCoaching to Drive Performance

Effective DelegationDelegating Appropriate TasksDeveloping Employees through DelegationAchieve Your Objectives through Effective DelegationThe Delegation ProcessSuccessful Delegation: Supervise and EncourageUse Delegation to Develop Your Team

Leadership CurriculumLeadership Essentials

Communicating a Shared VisionLeading Teams through Change

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Leading Outside the OrganizationKnowing When to Take Leadership RisksMotivating Human BehaviorWanted - Innovation LeadersLeadership Essentials: Motivating EmployeesLeadership Essentials: Communicating VisionLeadership Essentials: Building Your Influence as a LeaderLeadership Essentials: Leading with Emotional IntelligenceLeadership Essentials: Leading Business ExecutionLeadership Essentials: Leading InnovationLeadership Essentials: Leading ChangeLeadership Essentials: Creating Your Own Leadership Development PlanDeveloping a Business Execution CultureLeading ChangeLeader as MotivatorLeading InnovationThe Emotionally Intelligent LeaderCrafting an Organizational Vision

Making Cross-Functional Teams WorkUsing Conflict to an Organization's AdvantageMediating Project Team ConflictFacilitating Work-related Conflict DiscussionsCross-functional Team FundamentalsKey Strategies for Managing Cross-functional TeamsManaging Internal Dynamics in a Cross-functional Team

The Voice of LeadershipThe Voice of Leadership: Inspirational LeadershipThe Voice of Leadership: Self-assessment and MotivationThe Voice of Leadership: Effective Leadership Communication StrategiesThe Voice of Leadership: The Power of Leadership Messaging

Creating a Positive Work EnvironmentCreating and Maintaining a Positive Work Environment

Employee EngagementThe Benefits and Challenges of Engaging EmployeesMaintaining an Engaging Organization

Developing a Culture of LearningFundamentals of Organizational LearningEstablishing the Conditions for a Learning CultureDeveloping Learning PracticesEvaluating and Sustaining Organizational Learning

Effective Succession PlanningSuccession PlanningSuccession Planning and Management ProgramsInitiating Succession PlanningEffective Succession Planning: Determining a Talent Pool for Key PositionsImplementing and Assessing a Succession Planning Program

Setting and Managing Organizational PrioritiesSetting and Managing Priorities within the Organization: Mission and GoalsSetting and Managing Priorities within the Organization: Deciphering PrioritiesSetting and Managing Priorities within the Organization: MotivationSetting and Managing Priorities within the Organization: CommunicationDo You Share Your Organization's Values?

Leading Organizational ChangeCommunicating Properly during LayoffsInvolving Employees in Corporate ChangeDeveloping PeopleCommunicating Organizational ChangeBeyond Change: Working with AgilityInstituting a Quality Improvement ProgramThe Keys to Sustainable ChangePlanning for ChangeImplementing and Sustaining Change

Communication CurriculumPROFESSIONAL EFFECTIVENESS How to Write an Effective Internal Business Case

Preparing a Business CaseWriting a Business CasePresenting Your Case

E-mail Essentials for BusinessUsing E-mail and Instant Messaging EffectivelyAddressing and Redistributing E-mailManaging Your E-mailFinal Exam: E-mail Essentials for Business

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Telephone Essentials for BusinessEssential Skills for Professional Telephone Calls

Business Writing BasicsBusiness Writing: Know Your Readers and Your PurposeBusiness Writing: How to Write Clearly and ConciselyBusiness Writing: Editing and ProofreadingWritten CommunicationWriting for BusinessFinal Exam: Business Writing Basics

Business Grammar BasicsBusiness Grammar: Parts of SpeechBusiness Grammar: Working with WordsBusiness Grammar: The Mechanics of WritingBusiness Grammar: PunctuationBusiness Grammar: Sentence ConstructionBusiness Grammar: Common Usage ErrorsFinal Exam: Business Grammar Basics

Fundamentals of Working with Difficult PeopleBlame Backfires--Conquer Negative ThinkingReacting to Co-workers Who Try Taking AdvantageWorking with Difficult People: Identifying Difficult PeopleWorking with Difficult People: How to Work with Aggressive PeopleWorking with Difficult People: How to Work with Negative PeopleWorking with Difficult People: How to Work with ProcrastinatorsWorking with Difficult People: How to Work with Manipulative PeopleWorking with Difficult People: How to Work with Self-serving PeopleWorking with Difficult People: Dealing with MicromanagersCoping with Aggressive Behavior in the Workplace

Fundamentals of Cross Cultural CommunicationDispute Resolution in International ContractsCulture and Its Effect on CommunicationCommunicating Across CulturesImproving Communication in Cross-cultural RelationshipsCommunicating with a Cross-cultural Audience

Listening EssentialsListening to Improve Conversation

Getting Results without Direct AuthorityInfluencing Key Decision MakersInfluence and PersuasionGetting Results without Direct Authority: Building Relationships and CredibilityGetting Results without Direct Authority: ReciprocityGetting Results without Direct Authority: Persuasive CommunicationGetting Results without Direct Authority: Influencing Your Boss

Anger Management EssentialsAnger Management Essentials: Understanding AngerAnger Management Essentials: Managing and Controlling Anger

Basic Presentation SkillsBasic Presentation Skills: Planning a PresentationBasic Presentation Skills: Creating a PresentationBasic Presentation Skills: Delivering a PresentationHandling Difficult Questions as a Presenter

Communicating Effectively with the 'C' LevelPreparing to Communicate Effectively at the 'C' LevelTechniques for Communicating Effectively with Senior Executives

Communicate with Diplomacy and TactThe Impact of Situation and Style When Communicating with Diplomacy and TactStrategies for Communicating with Tact and DiplomacyDelivering a Difficult Message with Diplomacy and Tact

Running Effective Business MeetingsWhen Too Many Meetings Are Just Too MuchMaking Meetings WorkManaging Meetings for Productivity and EffectivenessPreparing for Effective Business MeetingsManaging Effective Business MeetingsDealing with Common Meeting Problems

Professional Networking EssentialsProfessional Networking Essentials: Finding Opportunities To Make ConnectionsProfessional Networking Essentials: Developing Confidence

Writing Skills for Technical ProfessionalsWriting for Technical Professionals: Preparation and PlanningWriting for Technical Professionals: Effective Writing Techniques

Communicating with ImpactAsserting Yourself in the Workplace

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Making Yourself ApproachableInterpersonal Communication that Builds TrustCommunication Methods that Make Sense – and Make Your PointBeing a Receptive Communication PartnerCommunication Challenges: Navigating Choppy Waters

Workplace ConflictConfrontation: What's the Best ApproachCoping with Accusations in the WorkplaceManaging ConflictPersonal Conflict StylesConflict: Avoid, Confront, or Delay?Meeting the Challenge of Workplace ConflictPreventing Unhealthy Workplace ConflictWorking Out and Through ConflictAdapting Your Conflict Style

Issue-focused NegotiationEffective Body Language in NegotiationsVendor Negotiations: Choosing the Best ApproachTailoring Your Negotiating ApproachIssue-focused Negotiation: Are You Ready?You and Your Negotiating CounterpartReaching a Negotiated Agreement

Developing Your Emotional IntelligenceHow High Is Your EQ?Emotional Intelligence at WorkEmotional Intelligence: Owning Your EmotionsEmotional Intelligence: Building Self-Management SkillsEmotional Intelligence: Applying EI at WorkEmotional Intelligence: Being Aware of the Emotions of Others

How to Succeed in ListeningEffective ListeningListening with SkillListening to Improve ConversationBe a Better ListenerRoadblocks to Excellent ListeningActive Listening Skills for ProfessionalsMastering Active Listening in the Workplace

Constructive FeedbackCriticism in ContextGiving Appropriate FeedbackGiving Feedback to CoworkersDelivering FeedbackMaking Feedback a Regular OccurrenceFeedback and Its Vital Role in the WorkplaceReceiving Feedback

Engaging Others with Tact and DiplomacyDiplomacy and Tact for Every DayDiplomacy and Tact in Challenging SituationsConnecting with Others through Diplomacy and TactUsing Humor with Diplomacy and Tact

Foundation Skills CurriculumBasic Business Math

Basic Business Math: Using Whole Numbers and DecimalsBasic Business Math: Percentages and RatiosBasic Business Math: Averages and EquationsBasic Business Math: Charts and Graphs

Personal Development CurriculumDoing Business Professionally

Working for Your Inner Boss: Personal AccountabilityManaging from Within: Self-empowermentGoals and Setting GoalsCreating a Positive AttitudePursuing Successful Lifelong Learning

Telecommuting and the Remote EmployeeTelecommuting Basics: Maximizing Productivity as a Remote EmployeeTelecommuting Basics: Communication Strategies for the Remote Employee

Generating Creative & Innovative IdeasExecuting InnovationGenerating Creative and Innovative Ideas: Enhancing Your CreativityGenerating Creative and Innovative Ideas: Maximizing Team CreativityGenerating Creative and Innovative Ideas: Verifying and Building on IdeasPromoting Creative ThinkingGetting Ready to Present

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Creativity: Developing and Communicating IdeasOptimizing Your Work/Life Balance

Employee Exhaustion: Managing a Well-balanced WorkloadManaging Workplace StressOptimizing Your Work/Life Balance: Analyzing Your Life BalanceOptimizing Your Work/Life Balance: Maintaining Your Life BalanceOptimizing Your Work/Life Balance: Taking Control of Your StressCreating Work/Life Balance

Managing Your CareerManaging Your Career: Creating a PlanManaging Your Career: Getting on the Right TrackManaging Your Career: Professional Networking EssentialsManaging Your Career: You and Your BossManaging Your Career: Leveraging the Performance AppraisalConquering Career StagnationDeveloping Your CareerBuilding and Managing Upward RelationshipsPlanning Your CareerExploring Self-development

Diversity on the JobUnderstanding Workplace DiversityDiversity on the Job: The Importance of Diversity and the Changing WorkplaceDiversity on the Job: Diversity and YouManaging Diversity

Dealing with Organizational ChangeManaging the Stress of Organizational ChangeThe Importance of Flexibility in the WorkplaceUnderstanding Organizational ChangePreparing for Organizational ChangeEmbracing Organizational ChangeDeveloping Organizational Agility

Living and Working Abroad in the United StatesAmerican Work Culture and ValuesKey Aspects of the American Work EnvironmentCommunicating Successfully in the American WorkplaceSucceeding in the American Workplace

Campus to CorporateCampus to Corporate: Meeting New ExpectationsCampus to Corporate: Developing a Professional Image

Building and Maintaining TrustBuilding TrustRebuilding TrustRebuilding TrustThe Fruits of Integrity: Building Trust at Work

Personal Productivity ImprovementPersonal Productivity Improvement: Managing Your WorkspacePersonal Productivity: Self-organization and Overcoming ProcrastinationPersonal Productivity Improvement: Managing Tasks and Maximizing Productivity

Peer RelationshipsThe Value of Peer RelationshipsDeveloping Strategic Peer Relationships in Your OrganizationForming Peer Relationships and Alliances at WorkBuilding Better Relationships through UnderstandingBuilding Peer RelationshipsPeer Political Styles

Business EthicsOffice Politics – What Will You Do?Ethics, Integrity, and TrustIntroduction to Workplace EthicsDeveloping a Code of Ethical ConductEthical Decision-making in the WorkplaceThe Ethics EnigmaDo You Share Your Organization's Values?

Interviewing Strategies for the IntervieweePreparing for an Internal InterviewMaking a Positive Impression in an Internal Interview

Public Speaking StrategiesPublic Speaking Strategies: Preparing Effective SpeechesPublic Speaking Strategies: Confident Public Speaking

Performance under PressureDeveloping the Right Attitude for Performing under PressureTaking Action for Performing under PressurePerforming with Others under Pressure

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Business Etiquette and ProfessionalismDisciplines of Organizational Learning: Personal MasterySafe Small TalkReframing Negative SituationsManaging GoalsDeveloping Your Reputation of Professionalism with Business EtiquetteProfessionalism, Business Etiquette, and Personal AccountabilityCommunicating with Professionalism and EtiquetteUsing Business Etiquette to Build Professional RelationshipsTargeting Personal LearningBroadening Your Learning Horizons

Perseverance and ResilienceDeveloping Character for Perseverance and ResilienceAchieving Goals through Perseverance and ResilienceBouncing Back with Perseverance and ResiliencePerseverance: Flexibility in ActionPersevering through Setbacks

DecisivenessDeveloping Character for DecisivenessOvercoming the Barriers to Decisiveness

Writing Under PressureWriting under Pressure: Preparing for SuccessWriting under Pressure: The Writing Process

Time ManagementPrioritizing Personal and Professional ResponsibilitiesCoping with Information OverloadPlanning for Interruptions Helps with ProcrastinationSetting and Managing PrioritiesCoping with Conflicting PrioritiesSetting GoalsGetting Time under ControlTime Management: Too Much to Do and Too Little TimeTime Management: Quit Making Excuses and Make Time InsteadTime Management: Ready, Set…FOCUS!The Dangers of Multitasking

Problem Solving and Decision MakingPlaying the Devil's Advocate in Decision MakingTurning Problems Around with Reverse BrainstormingUncovering the Root ProblemProblem Solving: Process, Tools, and TechniquesDecisions: Making the Right MoveSolving Problems: Generating and Evaluating AlternativesMaking and Carrying Out Tough DecisionsSolving Problems: Framing the Problem

Thinking CriticallyCritical ThinkingApplying Your Best ThinkingThinking Critically: Coming to Terms with AssumptionsThinking Critically: Getting Your Arms around ArgumentsThinking Critically: Drawing Conclusions with Confidence

Project Management CurriculumPROJECT EFFECTIVENESS Code of Ethics and Professional Conduct (PMI® Standard-aligned)

The Role of Ethics in Project ManagementCore PMI® Values and Ethical Standards

PRINCE2®: 2009 FoundationOverview of Project Management (PRINCE2®: 2009-aligned)Project Organization, Planning and Risk (PRINCE2®: 2009-aligned)Project Quality, Change and Progress (PRINCE2®: 2009-aligned)Starting Up, Initiating and Directing a Project (PRINCE2®: 2009-aligned)Controlling, Managing and Closing a Project (PRINCE2®: 2009-aligned)Tailoring PRINCE2 to a Project Environment (PRINCE2®: 2009-aligned)

IT Project Management EssentialsIT Project Management Essentials: Introduction to IT Project ManagementIT Project Management Essentials: Initiating and Planning IT ProjectsIT Project Management Essentials: Executing IT ProjectsIT Project Management Essentials: Monitoring and Controlling IT ProjectsIT Project Management Essentials: Managing Risks in an IT ProjectIT Project Management Essentials: Testing Deliverables and Closing IT Projects

Managing Software Project OutsourcingManaging Software Project Outsourcing: Preparing to Manage an Outsourced ProjectManaging Software Project Outsourcing: Developing a Vendor ContractManaging Software Project Outsourcing: Working with the Outsourced Team

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Managing Software Project Outsourcing: Dealing with RisksProject Communications Management (PMBOK® Guide - Fifth Edition-aligned)

Plan and Manage Project Communications (PMBOK® Guide Fifth Edition)Control Project Communications (PMBOK® Guide Fifth Edition)

Project Stakeholder Management (PMBOK® Guide - Fifth Edition-aligned)Project Stakeholder Management (PMBOK® Guide Fifth Edition)Managing and Controlling Stakeholder Engagement (PMBOK® Guide Fifth Edition)

Project Management Essentials (PMBOK® Guide - Fifth Edition-aligned)Managing Projects within Organizations (PMBOK® Guide Fifth Edition)Project Management Overview (PMBOK® Guide Fifth Edition)Project Management Process Groups (PMBOK® Guide Fifth Edition)

Project Integration Management (PMBOK® Guide - Fifth Edition-aligned)Integrated Initiation and Planning (PMBOK® Guide Fifth Edition)Direct, Monitor, and Control Project Work (PMBOK® Guide Fifth Edition)Controlling Changes and Closing a Project (PMBOK® Guide Fifth Edition)Capturing, Analyzing, and Managing Lessons LearnedStrategic Alignment and Benefits Realization

Project Scope Management (PMBOK® Guide - Fifth Edition-aligned)Project Requirements and Defining Scope (PMBOK® Guide Fifth Edition)Creating the Work Breakdown Structure (PMBOK® Guide Fifth Edition)Monitoring and Controlling Project Scope (PMBOK® Guide Fifth Edition)

Project Time Management (PMBOK® Guide - Fifth Edition-aligned)Defining and Sequencing Project Activities (PMBOK® Guide Fifth Edition)Estimating Activity Resources and Durations (PMBOK® Guide Fifth Edition)Developing and Controlling the Project Schedule (PMBOK® Guide Fifth Edition)

Project Cost Management (PMBOK® Guide - Fifth Edition-aligned)Planning Project Costs (PMBOK® Guide Fifth Edition)Controlling Project Costs (PMBOK® Guide Fifth Edition)

Project Quality Management (PMBOK® Guide - Fifth Edition-aligned)Plan Quality Management (PMBOK® Guide Fifth Edition)Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition)Quality Management for Continuous Improvement

Project Human Resource Management (PMBOK® Guide - Fifth Edition-aligned)Planning Project Human Resources (PMBOK® Guide Fifth Edition)Managing Project Human Resources (PMBOK® Guide Fifth Edition)

Project Risk Management (PMBOK® Guide - Fifth Edition-aligned)Risk Management Planning (PMBOK® Guide Fifth Edition)Identifying Project Risks (PMBOK® Guide Fifth Edition)Performing Risk Analysis (PMBOK® Guide Fifth Edition)Risk Response and Control (PMBOK® Guide Fifth Edition)

Project Procurement Management (PMBOK® Guide - Fifth Edition-aligned)Planning Project Procurement Management (PMBOK® Guide Fifth Edition)Managing Procurements (PMBOK® Guide Fifth Edition)

Agile Practitioner - (PMI-ACP & ScrumMaster aligned)Core PMI® Values and Ethical Standards

PRINCE2®: PractitionerPRINCE2® Practitioner Exam Information

Agile Project Management Fundamentals (PMI_ACP)® alignedCore PMI® Values and Ethical StandardsAgile Principles, Methodologies, and MindsetAgile PlanningPlanning and Monitoring Iterations in Agile ProjectsEngaging Agile Stakeholders and Leading Agile Teams

Project Management for EveryoneManaging Projects with No Direct AuthorityEnsuring Management Buy-in on a ProjectManaging Conflict in Project TeamsManaging Scope on a ProjectWeighing the Costs of Project ChangeAnticipating and Solving Problems as a Project ChampionManaging Vendor RelationshipsAddressing Stakeholder ConflictsPortfolios, Programs, and Projects: What's the Difference?Controlling Project CostProject Management EssentialsPlan a Bulletproof ProjectGet Your Project off the GroundLead Your Project Like a ProComplete Your Project On-time and On-budget

Program Management (PMI Second Edition-aligned)®Introduction to Program ManagementProgram Life Cycle and Benefits Management

Mentoring Assets

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Mentoring PRINCE2: FoundationMentoring Project Management Professional (PMP) PMBOK Guide 6th Edition Aligned Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide 6th Ed.Mentoring PRINCE2: Practitioner

Test PrepsTestPrep PRINCE2®: FoundationTestPrep Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed.TestPrep Project Management Professional PMBOK 5th Ed (Jan 2016 update)TestPrep PRINCE2®: Practitioner

Team Building CurriculumLeading Teams

Managing Communications in a Virtual TeamBuilding Trust IncrementallyInspiring Your TeamSupport Your LeaderLeading Teams: Launching a Successful TeamLeading Teams: Establishing Goals, Roles, and GuidelinesLeading Teams: Developing the Team and its CultureLeading Teams: Building Trust and CommitmentLeading Teams: Fostering Effective Communication and CollaborationLeading Teams: Motivating and Optimizing PerformanceLeading Teams: Dealing with ConflictLeading Teams: Managing Virtual TeamsChoosing the Right Team CultureBuilding and Leading TeamsMeeting Team Performance Challenges

Optimizing Your Performance On a TeamPower and Politics in Matrixed TeamsBeing an Effective Team MemberEstablishing Team Goals and ResponsibilitiesElements of a Cohesive TeamEffective Team CommunicationUsing Feedback to Improve Team Performance

Business AnalysisBABOK® v3: Business Analysis Key Concepts

Business Analysis Planning and MonitoringBusiness Analysis Elicitation and CollaborationIntroduction to Business AnalysisBusiness Analysis and Requirements Life Cycle ManagementBusiness Analysis and Strategy AnalysisBusiness Analysis and RADD: Requirements DefinitionBusiness Analysis and RADD: Design DefinitionBusiness Analysis and Solution Evaluation

BABOK® v3: Business Analysis TechniquesAnalytical Techniques Used for Business AnalysisActivities and Tools Used for Business AnalysisDocumentation and Criteria Used for Business Analysis

BABOK® v3: Business Analysis CompetenciesBusiness Analysis Competencies: Personal SkillsBusiness Analysis Competencies: Professional EffectivenessBusiness Analysis Perspectives

Certified Business Analysis Professional (CBAP™) - BABOK® Guide V2.0 alignedIntroduction to Business Analysis and Essential CompetenciesIntroduction to Business Analysis PlanningPlanning Business Analysis Communication and MonitoringBusiness Analysis Requirements ElicitationBusiness Analysis Requirements Management and CommunicationBusiness Analysis: Enterprise AnalysisBusiness Analysis: Introduction to Requirements AnalysisBusiness Analysis: Verify and Validate RequirementsBusiness Analysis: Solution Assessment and ValidationFinal Exam: Certified Business Analysis Professional (CBAP) - BABOK V2.0 aligned

Sales CurriculumSALES and CUSTOMER FACING SKILSales Foundations

Don't Only Go for the Big FishThe Ethics of Gift GivingUsing Persuasion Techniques to Boost SalesIntroduction to SalesStrategic Sales PlanningPreparing for Successful SalesDeveloping Strong Customer RelationshipsWorking within the Sales Culture of Your Organization

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Developing a Customer-focused Sales ApproachInitiating Discovery MeetingsThe Proof Is in the ProposalUsing Customer Knowledge to Advance SalesPresentations That Get People TalkingGet it Together: Organizing Your Sales ApproachBuilding Momentum in Discovery MeetingsAppealing to ProspectsGetting Your Head around Pipeline ManagementProspecting StrategicallyResponding to News of a Lost SaleEducating and Collaborating with Customers

Sales NegotiationsNegotiation Skills for Sales Professionals: Preparing to NegotiateNegotiation Skills for Sales Professionals: Value ExchangeNegotiation Skills for Sales Professionals: Reaching AgreementNegotiating Contract TermsCommunicating Your Company's ValueTurning Obstacles into OpportunitiesNegotiating with Your CustomerTalking Value with Your CustomersDealing with Questions, Objections, and ResistanceDealing with Negotiation Challenges

Solution SellingSolution Selling: Mastering the EssentialsSolution Selling: Meeting an Active NeedSolution Selling: Creating New OpportunitiesTurning Potential Customers into AlliesPreparing to Implement SolutionsManaging Implementation ProblemsConnecting Customers and Solutions

Strategic Account Sales SkillsSelling to Key PlayersPlanning for Effective SellingBuilding Profitable Customer RelationshipsCrafting Sales StrategiesPerformance Payout PlansSales and Marketing: Two Sides of the Same Coin?Connecting the Dots: Insightful Account ManagementSucceeding in Account Management

Sales ManagementStorming: Developing and Leading Your Sales TeamSales Support Roles for Better Customer InteractionSucceeding in Account ManagementGaining Access through Cold CallsOvercoming Resistance to Coaching

Essential Selling SkillsEssential Selling Skills: Mastering Cold CallingEssential Selling Skills: Qualifying Sales ProspectsEssential Selling Skills: Closing the SaleGetting Organized to Meet Your Sales GoalsMaking Contact: Access StrategiesEffective Cold CallingPrompting Action through Focused CommunicationRegaining Your Customer's TrustManaging a Sales PipelineDemonstrating Business AcumenTalking about the CompetitionSelling with TrustResponding to Bad NewsUsing Competitive Selling SkillsCommunicating a High-impact Business CaseMaking the Cold CallAligning Your Business Case to Customer PrioritiesEffective Sales Coaching

Customer Service FundamentalsAligning Performance to Key IndicatorsCustomer Service Fundamentals: Building Rapport in Customer RelationshipsCustomer Service in the FieldCustomer Service over the PhoneInternal Customer ServiceCustomer Service Confrontation and ConflictShaping the Direction of Customer Service in Your Organization

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The Angry Caller: What's Your Plan?Customer Service Representative, Professionalism

The Customer Service Representative (CSR)Support Center Services and Work EnvironmentTeam and Customer Relationships

Customer Service Representative, SkillsCustomer InteractionsConflict, Stress, and Time ManagementCommunication Skills

Customer Service Representative, ProcessCustomer Service Processes and ProceduresQuality in a Support CenterSupport Center Tools, Technologies and MetricsDealing with Irrational Customers and Escalating Complaints

Customer FocusListening to Your CustomersCreating a Customer-focused OrganizationIdentifying and Managing Customer ExpectationsCreating and Sustaining a Customer-focused OrganizationCustomer-focused InteractionDeveloping Your Customer Focus

Customer AdvocacyCustomer Advocacy: Communicating to Build Trusting Customer RelationshipsCustomer Advocacy: Enhancing the Customer ExperienceCustomer Advocacy: Supporting Customer Advocacy

ITIL® 2011 Edition Foundation SyllabusITIL® 2011 Edition Foundation: ITIL® and the Service LifecycleITIL® 2011 Edition Foundation: Service Design FundamentalsITIL® 2011 Edition Foundation: Service Strategy ProcessesITIL® 2011 Edition Foundation: Introduction to Service OperationITIL® 2011 Edition Foundation: Service Strategy FundamentalsITIL® 2011 Edition Foundation: Service Design ProcessesITIL® 2011 Edition Foundation: Service Transition Processes and PoliciesITIL® 2011 Edition Foundation: Service Operation ProcessesITIL® 2011 Edition Foundation: Continual Service Improvement

ITIL® 2011 Edition OverviewITIL® 2011 Edition Overview: Creating a Service CultureITIL® 2011 Edition Overview: Certification and BenefitsITIL® 2011 Edition Overview: Introduction to the ITIL® Framework

ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA)ITIL® 2011 Edition OSA: Introduction to Incident ManagementITIL® 2011 Edition OSA: Introduction to Operational Support and AnalysisITIL® 2011 Edition OSA: Introduction to Event ManagementITIL® 2011 Edition OSA: Technology and Implementation ConsiderationsITIL® 2011 Edition OSA: Incident Management InteractionsITIL® 2011 Edition OSA: Introduction to Request FulfillmentITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and ChallengesITIL® 2011 Edition OSA: Introduction to Problem ManagementITIL® 2011 Edition OSA: Problem Management Process Interfaces and ChallengesITIL® 2011 Edition OSA: Introduction to Access ManagementITIL® 2011 Edition OSA: Introduction to the Service DeskITIL® 2011 Edition OSA: Service Desk Metrics and OutsourcingITIL® 2011 Edition OSA: Introduction to FunctionsITIL® 2011 Edition OSA: Function Activities

Industry FoundationsIndustry Overviews

The Telecommunications Industry Overview: Version 4The Health Care Industry Overview: Version 4The Insurance Industry Overview: Version 4The Banking Industry Overview: Version 4The Oil and Gas Industry Overview: Version 4The Retail Industry Overview: Version 4The Pharmaceutical Industry Overview: Version 5The Federal Government Industry Overview: Version 4The Education Industry Overview: Version 2The Utilities Industry Overview: Version 2The Chemicals Industry Overview: Version 2The Broadcasting & Entertainment Industry Overview: Version 2The Capital Markets Industry Overview: Version 2The Consumer Electronics Industry Overview: Version 2The Aerospace & Defense Industry Overview: Version 2The Biotechnology Industry Overview: Version 2The Food and Beverage Industry Overview: Version 4

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SOFTWARE DEVELOPMENTMicrosoft Web Applications

Microsoft Visual Studio 2013: Windows Store App Essentials - HTML5 and JavaScriptMicrosoft Windows Store App Essentials with HTML5: OverviewMicrosoft Windows Store App Essentials with HTML5: The UI and Layout ControlsMicrosoft Windows Store App Essentials with HTML5: PLM and ContractsMicrosoft Windows Store App Essentials with HTML5: Navigation, Contacts, TilesMicrosoft Windows Store App Essentials with HTML5: Input Devices and User TouchMicrosoft Windows Store App Essentials with HTML5: Managing DataMicrosoft Windows Store App Essentials with HTML5: SecurityMicrosoft Windows Store App Essentials with HTML5: Deployment

Microsoft Visual Studio 2012: Programming in HTML5 with JavaScript and CSS3Microsoft Visual Studio 2012: Advanced HTML5 and JavaScriptMicrosoft Visual Studio 2012: Introduction to HTML5 and CSS3Microsoft Visual Studio 2012: HTML5 and JavaScriptMicrosoft Visual Studio 2012: HTML5 APIs and Local StorageMicrosoft Visual Studio 2012: HTML5, CSS3, and Adaptive UIsMicrosoft Visual Studio 2012: HTML5 Graphics and AnimationMicrosoft Visual Studio 2012: Utilizing the HTML5 WebSocket API and Web WorkersMicrosoft Visual Studio 2012: Consuming and Transmitting Data with HTML5

Microsoft Azure and Web ServicesWorking With Local Data Access TechnologiesQuerying and Manipulating Data with the Entity FrameworkPreparing and Packaging Applications For DeploymentWeb Application and Services DeploymentCreating and Consuming WCF Web ServicesWCF Instancing and Concurrency and WCF Data ServicesCreating and Consuming Web API ServicesData Access and Services with Microsoft Azure

Web API EssentialsWeb API EssentialsWeb API Advanced

Microsoft AzureMicrosoft Azure: IntroductionMicrosoft Azure: Networks and StorageMicrosoft Azure: Publishing and Caching

Microsoft Azure: Implementing Infrastructure SolutionsMicrosoft Azure - Implementing Infrastructure Solutions: Virtual NetworksMicrosoft Azure - Implementing Infrastructure Solutions: Virtual MachinesMicrosoft Azure - Implementing Infrastructure Solutions: Implementing WebsitesMicrosoft Azure - Implementing Infrastructure Solutions: Storage and PaaS CloudMicrosoft Azure - Implementing Infrastructure Solutions: Data ServicesMicrosoft Azure - Implementing Infrastructure Solutions: CDNs and AutomationMicrosoft Azure - Implementing Infrastructure Solutions: Active Directory

Web Development TechnologiesIntroduction to Ajax Development

Ajax BasicsAjax API EssentialsAjax Applications and Server Communication

AjaxAjax: Requesting Data and Retrieving Responses

CQRS TheoryIntroduction to CQRS

Java 2 ProgrammingJava SE7 Fundamentals

Java SE7 Fundamentals: Introduction to JavaJava SE7 Fundamentals: Variables, Operators, and ObjectsJava SE7 Fundamentals: Decision Constructs, Arrays, and LoopsJava SE7 Fundamentals: Overloading, Validation, and Object-Oriented ConceptsJava SE7 Fundamentals: Handling Errors and Deploying Applications

Java SE 7 New FeaturesJava SE7 New Features: Java Language and Technology EnhancementsJava SE7 New Features: I/O, Network, and Desktop Enhancements

Java SE7 ProfessionalJava SE7 Professional: Syntax and Class Design

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Java SE7 Professional: Generics, Errors, and I/OJava SE7 Professional: File I/O, Concurrency, JDBC, and Localization

Introduction to Java EE 6Introduction to Java EE 6

Developing Applications Using Java SpringJava Spring: Annotation Configuration and Java Configuration in SpringJava Spring: Spring Application BasicsJava Spring: Creating Web Applications Using Spring MVCJava Spring: Working with Data in SpringJava Spring: Aspect-Oriented Programming Using Spring AOPJava Spring: Adding Security Using the Spring Security Project

Java HibernateGetting Started with Java HibernateCustomized Mapping and Basic Querying in Java HibernateAdvanced Querying in Java Hibernate

Java SE 8 FundamentalsJava SE 8 Fundamentals: Introduction to JavaJava SE 8 Fundamentals: Classes and ObjectsJava SE 8 Fundamentals: Methods, Encapsulation, and ConditionalsJava SE 8 Fundamentals: Data Manipulation and InheritanceJava SE 8 Fundamentals: Interfaces, Exceptions, and Deployment

Java SE 8 ProgrammingJava SE 8 Programming: Interfaces, Lambda Expressions, Collections, and GenericsJava SE 8 Programming: Encapsulation, Polymorphism, and AbstractionJava SE 8 Programming: Inheritance, Interfaces, Exceptions, and DeploymentJava SE 8 Programming: Date/Time API, I/O and File I/O (NIO.2), and ConcurrencyJava SE 8 Programming: Concurrency, Parallelism, the JDBC API, and Localization

Defensive Programming in JavaDefensive Programming in Java: FundamentalsDefensive Programming in Java: Data Handling, Injection Attacks, and ConcurrencyDefensive Programming in Java: Data Security and Access Control

Working with Java SE 7Programming Apps with Java SE 7

Working with Java SE 6Programming Apps with Java SE 6

Microsoft .NET Software Development ToolsMicrosoft .NET Framework 4: Windows Application Development with Visual C# 2010

Windows Applications Databinding with C# 2010Creating User Interfaces for Windows Applications with C# 2010Creating Windows Applications with C# 2010Windows Applications Content Creation and Management with C# 2010Customizing and Managing Multithreaded Applications with C# 2010Securing and Deploying WPF Applications with C# 2010

Web Applications Development with Microsoft .NET Framework 4 using Visual Basic 2010

Microsoft .NET Framework 4.0: Web Applications with Visual Studio 2010 and Visual Basic 2010Microsoft .NET Framework 4.0: Web Form Controls with VB 2010Microsoft .NET Framework 4.0: Data Integration with VB 2010Microsoft .NET Framework 4.0: Client-Side Scripting and AJAX with VB 2010Microsoft .NET Framework 4.0: ASP.NET MVC 2 with VB 2010Microsoft .NET Framework 4.0: Configuring and Deploying Web Applications with VB 2010

Microsoft .NET Framework 4: Debugging, Tracing and Monitoring Web Applications with VB 2010

Microsoft .NET Framework 4.0: Web Application Optimization and Customization with VB 2010Microsoft .NET Framework 4: Web Application Development with Visual C# 2010

Microsoft .NET Framework 4: Web Applications with Visual Studio 2010 and Visual C# 2010Microsoft .NET Framework 4: Data Integration with C# 2010Microsoft.NET Framework 4: Web Form Controls with C# 2010Microsoft .NET Framework 4: Client-Side Scripting and AJAX with C# 2010

Microsoft .NET Framework 4: Debugging, Tracing and Monitoring Web Applications with C# 2010Microsoft .NET Framework 4: Web Application Optimization and Customization with C# 2010Microsoft .NET Framework 4: Configuring and Deploying Web Applications with C# 2010Microsoft .NET Framework 4: ASP.NET MVC 2 with C# 2010

Windows Communication Foundation Development in C# with Microsoft .NET Framework (70-513)

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Getting Started with WCF 4 Using C# 2010WCF 4 Contracts, Behaviors, and Data Management Using C# 2010Securing and Managing a WCF 4 Application with C# 2010Discovery, Routing, and RESTful Services in WCF 4 Applications with C# 2010

Accessing Data with Microsoft .NET Framework for C# Developers (70- 516)Getting Started with ADO.NET 4 Connections and Commands Using C# 2010Managing ADO.NET 4 Connections and Commands with C# 2010Getting Started with ADO.NET 4 DataSets Using C# 2010Viewing and Navigating Data with ADO.NET 4 DataSets Using C# 2010Updating ADO.NET DataSets with C# 2010Synchronizing Data and Managing ADO.NET 4 Applications with C# 2010Working with the ADO.NET Entity Framework 4 Using C# 2010Using LINQ and XML with ADO.NET 4 and C# 2010

Microsoft .NET Framework 4: Windows Communication Foundation with Visual Basic 2010Getting Started with WCF 4 using VB 2010WCF 4 Contracts, Behaviors, and Data Management Using Visual Basic 2010Securing and Managing a WCF 4 Application with Visual Basic 2010Discovery, Routing, and RESTful Services in WCF 4 Applications with VB 2010

Microsoft .NET Framework 4: Accessing Data with Visual Basic 2010Getting Started with ADO.NET 4 Connections and Commands Using Visual Basic 2010Managing ADO.NET 4 Connections and Commands with Visual Basic 2010Getting Started with ADO.NET 4 DataSets using Visual Basic 2010Updating ADO.NET DataSets with Visual Basic 2010Viewing and Navigating Data with ADO.NET 4 DataSets using Visual Basic 2010Synchronizing Data and Managing ADO.NET 4 Applications with Visual Basic 2010Working with the ADO.NET Entity Framework 4 using Visual Basic 2010Using LINQ and XML with ADO.NET 4 and Visual Basic 2010

Microsoft .NET Framework 4: Windows Application Development with Visual Basic 2010Windows Application Development with Visual Basic 2010Creating User Interfaces for Windows Applications with Visual Basic 2010Windows Applications Content Creation and Management with Visual Basic 2010Windows Applications Databinding with Visual Basic 2010Customizing and Managing Multithreaded Applications with Visual Basic 2010Securing and Deploying WPF Applications with Visual Basic 2010

Microsoft .NET: An Overview.NET Overview: Windows, Web, and the Cloud

Essentials of Developing Windows Store Apps Using C#Getting Familiar With Windows 8.1 UI and LayoutWorking With Data and FilesNavigation and Layout in Windows Store AppsWorking With Charms and ContractsWorking With The App Bar, Semantic Zoom, User Input, and Process Lifetime ManagementAuthentication, Authorization, and App Deployment

Microsoft .NET Framework: WPF with XAML and C#WPF Fundamentals with XAML and C#

Architecture N-Tier/RESTArchitecture N-Tier/REST: Designing and Building Applications

F# FundamentalsGetting Started with F#Data, Workflows, and Charting in F#

Secure Programming for .NETSecuring .NET Programming

Visual Studio Code Cross-platform Code EditorVisual Studio Code Cross-platform Code Editor: Basics

Visual Studio for New UsersIntroducing Visual StudioVisual Studio Frameworks and Tools

Introduction to ASP.NET Core 1.0 and MVCIntroduction to ASP.NET Core 1.0Developing ASP.NET Core 1.0 and MVC Applications

Generic LanguagesDeveloping With Python

Advanced PythonPython Language BasicsApplications of Python

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Software Development Fundamentals with Visual StudioIntroduction to ProgrammingProgramming BasicsBeginning Windows Applications

Ruby On RailsDatabases in Ruby on Rails: Advanced ConceptsWeb APIs with Ruby on RailsRuby on Rails - FundamentalsRuby on Rails - Database FundamentalsRuby on Rails for .NET DevelopersWorking with Databases in Ruby on Rails

Ruby ProgrammingAdvanced Ruby FeaturesGetting Started with RubyWorking with Ruby

Working with ClojureClojure Data-Driven and Web Application FundamentalsClojure FundamentalsData and State Management in ClojureOptimizing Clojure Projects

Introduction to R ProgrammingIntroduction to R Programming

Programming with ANSI CANSI C Language FundamentalsIterations, Functions and Pointers in ANSI CData Structures and File Management in ANSI COptimizing and Debugging ANSI C Programs

Introduction to Swift ProgrammingSwift Language BasicsUsing Swift Advanced Language Features

Python FundamentalsPython: Classes and ModulesPython: Iteration and ExceptionsPython: The Basics

Introduction to ScalaScala Introduction

Asynchronous Programming with ClojureAsynchronous Programming with Clojure's core.async Library

Introduction to ScaldingThe Basics of Scalding Programming

Ruby on Rails 4.2Introduction to RailsIntroduction to ModelsIntroduction to ViewsAdvanced RailsExamining Rails APIs

Getting Started with MATLABMATLAB Fundamentals

C/C++ ProgrammingC++11 Programming Essentials

C++11: Advanced Techniques and C++14 PreviewC++11: Programming FundamentalsC++11: Programming TechniquesC++11: Programming with Boost

Programming in C++Programming in C++: STL I/O and Headers, Templates, and NamespacesProgramming in C++: Structure and Data TypesProgramming in C++: Program Structure and ExceptionsProgramming in C++: Working with ClassesProgramming in C++: Arrays, Pointers, and STLProgramming in C++: Tools and Techniques

Programming Best PracticesSoftware Programming Fundamentals

Software Programming Fundamentals: Design and Development Best PracticesSoftware Programming Fundamentals: Source Coding Best Practices

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Software Programming Fundamentals: Software Security Best PracticesSoftware Programming Fundamentals: Best Practices for Maintaining Code

Hello, World!Getting Started with Hello, World!

Software Programming FundamentalsGetting Started with Software ProgrammingIntroduction to Software Program DesignSoftware Program Control Flow Fundamentals

Software DesignObject-oriented Design

Beginning Object-Oriented DesignService Oriented Architecture

SOA FundamentalsSOLID Principles of Object-oriented Design

Introduction to SOLIDSOLID Fundamentals

JIRA FundamentalsLeveraging the JIRA Platform for Development Projects

Software Development PrinciplesAgile Software Development

Introducing Agile Software DevelopmentPlanning an Agile Software Development ProjectManaging Agile Software DevelopmentAgile Programming and Testing

Advanced ScrumAdvanced Scrum: Developing the Product and Sprint BacklogsAdvanced Scrum: Integrating and Customizing ScrumAdvanced Scrum: Addressing Sprint Execution Challenges

Software Practices (SCRUM)Software Practices (SCRUM): SCRUM MeetingsSoftware Practices (SCRUM): SCRUM Roles

User Experience (UX) Design FoundationsUX Design Foundations: Design Principles and StrategiesUX Design Foundations: Techniques and ToolsUX Design Foundations: Navigation, Layout, and Content

Software Practices: WaterfallThe Waterfall Software Development Model

Agile Software TestingAgile Software Testing: Methodologies and Testing ApproachesAgile Software Testing: Techniques and Tools

Kanban FundamentalsKanban Fundamentals: Using Kanban in IT and Software Development

Software Testing FoundationsSoftware Testing Foundations

Software Testing Foundations: Testing throughout the Software Life CycleSoftware Testing Foundations: Static, Dynamic, Black-box, and White-box TestingSoftware Testing Foundations: Test Planning, Management, and Tool SupportFundamentals of Software TestingTesting Throughout the Software Life CycleStatic Techniques and Test Design in Software TestingBlack-Box Software Testing TechniquesWhite-Box Software Testing TechniquesSoftware Test ManagementConfiguration Management, Risks, and Incidents in Software TestingTool Support in Software Testing

Microsoft Visual Studio Team Foundation Server 2013 AdministrationMicrosoft Team Foundation Server 2013: Installation and ConfigurationMicrosoft Team Foundation Server 2013: Customization for Team UseMicrosoft Team Foundation Server 2013: Managing an ImplementationMicrosoft Team Foundation Server 2013: Clients, Workspaces, and Version Control

Selenium Automated Web TestingAdvanced Features of Selenium Automated Web TestingSelenium and PythonSelenium and JavaSelenium and C#

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Selenium Automated Web Testing FundamentalsTesting with JUnit

JUnit FundamentalsWorking with JUnit Tests

Software Testing with Visual StudioSoftware Testing with Visual Studio: Create and Configure Test PlansSoftware Testing with Visual Studio: Manage Test CasesSoftware Testing with Visual Studio: Manage Test Execution Part 1Software Testing with Visual Studio: Manage Test Execution Part 2

Debugging FundamentalsIntroduction to DebuggingVisual Studio 2013 DebuggingDebugging ToolsSoftware Debugging in Windows

Software Testing FundamentalsManaging, Troubleshooting, and Automating Software TestsCreating Software Tests

Using CucumberCucumber Fundamentals

Testing Android Apps with GenymotionGenymotion: Testing Android Apps

Testing Social Media ApplicationsEnsuring Social Media and Application Quality

Using Jasmine in TestingDeploying and Using Jasmine

Microsoft Windows Store AppsMicrosoft Advanced Windows Store App Development using HTML5 and JavaScript

Microsoft Advanced Windows Store Apps with HTML5: Enhancing PerformanceMicrosoft Advanced Windows Store Apps with HTML5: Animations and Custom ControlsMicrosoft Advanced Windows Store App Development with HTML5: Media and DevicesMicrosoft Advanced Windows Store App Development with HTML5: User InteractionMicrosoft Advanced Windows Store App Development with HTML5: Data and SecurityMicrosoft Advanced Windows Store App Development with HTML5: Localize and Deploy

Advanced Windows Store App Development Using C# and XAMLAdvanced Windows Store Apps with C# in Visual Studio 2013: Data ManagementAdvanced Windows Store Apps with C# in Visual Studio 2013: The UI, Printing, WNSAdvanced Windows Store Apps with C# in Visual Studio 2013: Media and DevicesAdvanced Windows Store Apps with C# in Visual Studio 2013: Security & OptimizingAdvanced Windows Store Apps with C# in Visual Studio 2013: Testing & Deployment

ASP.NET MVC Web Application DevelopmentGetting Started with ASP.NET MVC Web Applications in Visual Studio 2013Designing the User Experience in ASP.NET MVC Web ApplicationsWorking with ASP.NET MVC ModelsASP.NET MVC Databases and the Entity FrameworkDeveloping the User Experience in ASP.NET MVCDesigning ASP.NET MVC Application ArchitectureImplementing ASP.NET Authentication and AuthorizationDebugging ASP.NET MVC Web ApplicationsConfiguring and Deploying an ASP.NET MVC ApplicationOptimizing and Protecting Application Data

Working with ASP.NET MVC 5Creating and Securing MVC 5 ApplicationsUsing MVC 5 with EF6, Web API 2, SignalR, and Azure

Microsoft C#Programming in C#

Programming in C#: Implementing Data AccessProgramming in C#: Managing Program FlowProgramming in C#: Debugging and Security ImplementationProgramming in C#: Creating and Using Types

EclipseFundamentals of Eclipse

Using EclipseIntroduction to Eclipse

Microsoft LINQMicrosoft LINQ

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Getting Started with LINQMicrosoft Enterprise Library

Microsoft Enterprise LibraryMicrosoft Enterprise Library

Microsoft ORMNHibernate

NHibernate EssentialsNHibernate Advanced Techniques

Microsoft Entity FrameworkGetting Started With Entity FrameworkAdvanced Entity Framework

AlgorithmsIntroduction to Algorithms and Data Structures

Introduction to Algorithms and Data StructuresMobile Application Development

Programming Cross-Platform Applications in Visual Studio with XamarinXamarin Android and iOS Projects in Cross-Platform Solutions in Visual StudioCross-Platform Shared Code and Xamarin.Forms in Visual Studio

New Features in Android 5.x Lollipop For DevelopersAndroid Lollipop New Features For Developers

Developing Apple Watch ApplicationsDeveloping Basic Apple Watch ApplicationsDeveloping Advanced Apple Watch Applications

TitaniumCreating Mobile Apps with Appcelerator TitaniumExploring the Advanced Features of Appcelerator Titanium

Apache CordovaApache Cordova: Exploring the Advanced FeaturesApache Cordova: Exploring the Basic Features

Ionic FrameworkExploring the Basic Features of the Ionic FrameworkExploring the Advanced Features of the Ionic Framework

PhoneGapPhoneGap: Exploring Basic FeaturesPhoneGap: Exploring Advanced Features

Android App Development EssentialsThe Development of Android Applications

Android For .NET DevelopersAndroid For .NET Developers: Introduction to Xamarin For .NETAndroid For .NET Developers: Java, Garbage Collection, Debugging, and RuntimeAndroid For .NET Developers: Android OSAndroid For .NET Developers: Different Approaches to DevelopmentAndroid For .NET Developers: Android User Interface ElementsAndroid For .NET Developers: Advanced Design, Build, Android Wear, and Emulator

Windows EmbeddedWindows Embedded 8.1 Industry

Windows Embedded 8.1 IndustryConfiguration Management

Git FundamentalsAdvanced GitBeginner Git

Defensive ProgrammingDefensive Programming in C/C++

Defensive Coding Fundamentals for C/C++Defensive Coding for C/C++

Defensive Programming in C#Defensive Coding Fundamentals for C#Defensive Coding for C#

Defensive Programming in JavaScript and HTML5Defensive Coding Fundamentals for JavaScript and HTML5Defensive Coding for JavaScript and HTML5

Defensive Programming in iOSManaging Network InteractionThinking Defensively about Functions, Methods, and InputErrors, Exceptions, and Testing

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Protecting Data in iOS AppsDefensive Programming in Android

Defensive Programming in Android: Input and MethodsDefensive Programming in Android: Using StandardsDefensive Programming in Android: Errors, Exceptions, and TestingDefensive Programming in Android: Network Access and Java Defensive Techniques

ApacheMaven Fundamentals

Getting Started with MavenGo

Go Programming FundamentalsProgramming in Go

Software RequirementsIntroduction to iRise

iRise Editor BasicsOnline Prototyping with iRiseReusable Components and iRise AdministrationAdvanced Prototyping in iRise

Mentoring AssetsMentoring Assets

Mentoring 1Z0-851 Java Standard Edition 6 ProgrammerMentoring 70-515 VB - TS: Web Applications Development with .NET 4Mentoring 70-513 C# - TS: Windows Communication Foundation with .NET 4Mentoring 70-515 C# - TS: Web Applications Development with .NET 4Mentoring 70-516 C# - TS: Accessing Data with Microsoft .NET Framework 4Mentoring 70-511 C# - TS: Windows Applications Development with .NET 4Mentoring 70-513 VB - TS: Windows Communication Foundation with .NET 4Mentoring 70-516 VB - TS: Accessing Data with Microsoft .NET Framework 4Mentoring 70-511 VB - TS: Windows Applications Development with .NET 4Mentoring 1Z0-804 Java SE 7 Programmer IIMentoring 70-480 Programming in HTML5 with JavaScript and CSS3Mentoring BH0-010 Certified Tester Foundation LevelMentoring 70-481 Developing Windows Store Apps using HTML5 and JavaScriptMentoring 70-482 Advanced Windows Store App Development, HTML5 and JavaScriptMentoring 70-483 Programming in C#Mentoring 98-361 Software Development FundamentalsMentoring 70-484 Essentials of Developing Windows Store Apps Using C#Mentoring 70-486 Developing ASP.NET MVC Web ApplicationsMentoring 70-485 Advanced Windows Store App Development Using C#Mentoring 70-487 Developing Microsoft Azure and Web ServicesMentoring 1Z0-808 Java SE Programmer 8Mentoring 98-379 Software Testing FundamentalsMentoring 1Z0-809 Java SE 8 Programmer IIMentoring 1Z0-803 Java SE 7 Programmer I

Test PrepsTest Preps

TestPrep 70-515 VB - TS: Web Applications Development with .NET 4TestPrep 70-515 C# - TS: Web Applications Development with .NET 4TestPrep 70-513 C# - TS: Windows Communication Foundation with .NET 4TestPrep 70-516 C# - TS: Accessing Data with Microsoft .NET Framework 4TestPrep 70-511 C# - TS: Windows Applications Development with .NET 4TestPrep 70-513 VB - TS: Windows Communication Foundation with .NET 4TestPrep 1Z0-803 Java SE 7 Programmer ITestPrep 70-511 VB - TS: Windows Applications Development with .NET 4TestPrep 1Z0-804 Java SE 7 Programmer IITestPrep 70-480 Programming in HTML5 with JavaScript and CSS3TestPrep BH0-010 Certified Tester Foundation LevelTestPrep 70-481 Developing Windows Store Apps using HTML5 and JavaScriptTestPrep 70-482 Advanced Windows Store App Development, HTML5 and JavaScriptTestPrep 70-483 Programming in C#TestPrep 70-484 Essentials of Developing Windows Store Apps Using C#TestPrep 98-361 Software Development FundamentalsTestPrep 70-485 Advanced Windows Store App Development Using C#TestPrep 70-486 Developing ASP.NET MVC Web ApplicationsTestPrep 70-487 Developing Microsoft Azure and Web Services

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TestPrep 1Z0-808 Java SE 8 Programmer ITestPrep 1Z0-809 Java SE 8 Programmer IITestPrep 98-379 Software Testing FundamentalsTestPrep 70-516 VB - TS: Accessing Data with Microsoft .NET Framework 4

OPERATING SYSTEMS AND SERVER TECHNOLOGIESCompTIA A+

CompTIA A+ 220-902CompTIA A+ 220-902: Windows Overview and InstallationCompTIA A+ 220-902: Windows Interaction and PersonalizationCompTIA A+ 220-902: Windows Utilities and ManagementCompTIA A+ 220-902: Windows Applications and FeaturesCompTIA A+ 220-902: Adding Hardware to Windows and Storage OptionsCompTIA A+ 220-902: Networking with the Windows Operating SystemCompTIA A+ 220-902: Monitoring the Windows OS and an Introduction to Other OSsCompTIA A+ 220-902: Mac OSX Features and an Introduction to LinuxCompTIA A+ 220-902: Shell and Terminal Commands for Linux or Mac OSXCompTIA A+ 220-902: Introduction to Mobile Operating SystemsCompTIA A+ 220-902: Introduction to Virtualization and Basic Security ConceptsCompTIA A+ 220-902: Windows Security Features and ManagementCompTIA A+ 220-902: Common Troubleshooting and Security PracticesCompTIA A+ 220-902: A Practical Approach to Troubleshooting

CompTIA A+ Exam 220-901CompTIA A+ Exam 220-901: BIOS and StartupCompTIA A+ Exam 220-901: MotherboardsCompTIA A+ Exam 220-901: RAMCompTIA A+ Exam 220-901: Storage SolutionsCompTIA A+ Exam 220-901: Different Computer Form FactorsCompTIA A+ Exam 220-901: Introduction to NetworkingCompTIA A+ Exam 220-901: Network Protocols and CablingCompTIA A+ Exam 220-901: Wireless NetworkingCompTIA A+ Exam 220-901: CPUsCompTIA A+ Exam 220-901: Connectors and ConnectionsCompTIA A+ Exam 220-901: Display DevicesCompTIA A+ Exam 220-901: Peripheral DevicesCompTIA A+ Exam 220-901: Broadband RoutersCompTIA A+ Exam 220-901: Internet ConnectionsCompTIA A+ Exam 220-901: Printer MaintenanceCompTIA A+ Exam 220-901: Troubleshooting PrintersCompTIA A+ Exam 220-901: Mobile ComputingCompTIA A+ Exam 220-901: Portable Computer HardwareCompTIA A+ Exam 220-901: Printers

CompTIA A+ 220-801CompTIA A+ 220-801: BIOS and MotherboardsCompTIA A+ 220-801: Memory, Expansion Cards and Storage DevicesCompTIA A+ 220-801: CPUs, Connections, and Power SuppliesCompTIA A+ 220-801: Configurations, Displays, Connectors, & PeripheralsCompTIA A+ 220-801: Network Cabling, IP Addressing, Ports, and ProtocolsCompTIA A+ 220-801: Networking TechnologiesCompTIA A+ 220-801: Networking Devices and ToolsCompTIA A+ 220-801: LaptopsCompTIA A+ 220-801: PrintersCompTIA A+ 220-801: Operational Procedures

CompTIA A+ 220-802CompTIA A+ 220-802: Introducing Microsoft WindowsCompTIA A+ 220-802: Installing and Configuring WindowsCompTIA A+ 220-802: Optimizing WindowsCompTIA A+ 220-802: Managing WindowsCompTIA A+ 220-802: Security and Data DisposalCompTIA A+ 220-802: Mobile DevicesCompTIA A+ 220-802: System TroubleshootingCompTIA A+ 220-802: General Troubleshooting

CompTIA Server+CompTIA Server+ 2009

CompTIA Server+ 2009: System HardwareCompTIA Server+ 2009: System Software

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CompTIA Server+ 2009: Server Functions and Network EssentialsCompTIA Server+ 2009: StorageCompTIA Server+ 2009: IT EnvironmentCompTIA Server+ 2009: Disaster RecoveryCompTIA Server+ 2009: TroubleshootingCompTIA Server+ 2009: Network and Storage Troubleshooting

CompTIA Server+ 2014CompTIA Server+ SK0-004: Server ArchitectureCompTIA Server+ SK0-004: Server Administration ICompTIA Server+ SK0-004: Troubleshooting ICompTIA Server+ SK0-004: Troubleshooting IICompTIA Server+ SK0-004: Server Administration IICompTIA Server+ SK0-004: StorageCompTIA Server+ SK0-004: SecurityCompTIA Server+ SK0-004: Networking and Disaster Recovery

CompTIA Linux+CompTIA Linux+ 2014 Powered By LPI: LX0-103

CompTIA Linux+ 2014 Powered By LPI: LX0-103: Advanced GNU and Unix CommandsCompTIA Linux+ 2014 Powered By LPI: LX0-103: Devices and FilesystemsCompTIA Linux+ 2014 Powered By LPI: LX0-103: System ArchitectureCompTIA Linux+ 2014 Powered By LPI: LX0-103: Installation and Package ManagementCompTIA Linux+ 2014 Powered By LPI: LX0-103: GNU and Unix Commands

CompTIA Linux+ 2014 Powered By LPI: LX0-104CompTIA Linux+ 2014 Powered By LPI: LX0-104 Scripting and Administrative TasksCompTIA Linux+ 2014 Powered By LPI: LX0-104 Essential System ServicesCompTIA Linux+ 2014 Powered By LPI: LX0-104 Networking FundamentalsCompTIA Linux+ 2014 Powered By LPI: LX0-104 Security, Data, and Accessibility

Microsoft SharePoint Server 2013Microsoft Sharepoint Server 2013: Core Solutions

Microsoft SharePoint Server 2013 - Core Solutions: Information ArchitectureMicrosoft SharePoint Server 2013 - Core Solutions: Logical and Physical DesignMicrosoft SharePoint Server 2013 - Core Solutions: InstallationMicrosoft SharePoint Server 2013 - Core Solutions: Web and Service ApplicationsMicrosoft SharePoint Server 2013 - Core Solutions: AuthenticationMicrosoft SharePoint Server 2013 - Core Solutions: Security and TaxonomyMicrosoft SharePoint Server 2013 - Core Solutions: User Profiles and SearchMicrosoft SharePoint Server 2013 - Core Solutions: Maintenance and Monitoring

Microsoft SharePoint Server 2013 - Developing Core SolutionsMicrosoft SharePoint Server 2013 - Developing Core Solutions: Planning SitesMicrosoft SharePoint Server 2013 - Developing Core Solutions: Implement SecurityMicrosoft SharePoint Server 2013 - Developing Core Solutions: User ExperienceMicrosoft SharePoint Server 2013 - Developing Core Solutions: Manage SolutionsMicrosoft SharePoint Server 2013 - Developing Core Solutions: Managing DataMicrosoft SharePoint Server 2013 - Developing Core Solutions: Business ProcessesMicrosoft SharePoint Server 2013 - Developing Core Solutions: Create Office Apps

Microsoft SharePoint Server 2013: Designing Advanced SolutionsMicrosoft SharePoint Server 2013 - Designing Advanced Solutions: Content SupportMicrosoft SharePoint Server 2013 - Designing Advanced Solutions: ContinuityMicrosoft SharePoint Server 2013 - Designing Advanced Solutions: Search ServicesMicrosoft SharePoint Server 2013 - Designing Advanced Solutions: UpgradingMicrosoft SharePoint Server 2013 - Designing Advanced Solutions: ApplicationsMicrosoft SharePoint Server 2013 - Designing Advanced Solutions: Support ServiceMicrosoft SharePoint Server 2013 - Designing Advanced Solutions: Solutions

Microsoft System Center EssentialsMicrosoft System Center Essentials: installation and Configuration

Installing and Configuring System Center Essentials 2010Managing Computers, Devices, and Updates in System Center Essentials 2010Monitoring and Using Reports in System Center Essentials 2010Virtualization Management in Essentials 2010Backing up, Restoring, and Troubleshooting Essentials 2010

Microsoft Windows 8Microsoft Windows 8.1: Supporting Windows 8.1

Microsoft Windows 8.1 - Supporting Windows 8.1: Installation and ApplicationsMicrosoft Windows 8.1 - Supporting Windows 8.1: Cloud Applications and SettingsMicrosoft Windows 8.1 - Supporting Windows 8.1: Networking and Remote Access

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Microsoft Windows 8.1 - Supporting Windows 8.1: Data Storage and SecurityMicrosoft Windows 8.1 - Supporting Windows 8.1: Hardware and Mobile DevicesMicrosoft Windows 8.1 - Supporting Windows 8.1: Recovery and Endpoint SecurityMicrosoft Windows 8.1 - Supporting Windows 8.1: Intune and Public Cloud ServicesMicrosoft Windows 8.1 - Supporting Windows 8.1: Using MDOP

Microsoft Windows 8.1: ConfigurationMicrosoft Windows 8.1 - Configuring: Installing and Upgrading to Windows 8.1Microsoft Windows 8.1 - Configuring: Hardware and ApplicationsMicrosoft Windows 8.1 - Configuring: Network ConfigurationMicrosoft Windows 8.1 - Configuring: Remote Management and SecurityMicrosoft Windows 8.1 - Configuring: Resource AccessMicrosoft Windows 8.1 - Configuring: Remote Access and Mobile DevicesMicrosoft Windows 8.1 - Configuring: Windows ClientsMicrosoft Windows 8.1 - Configuring: File and System Recovery

Microsoft Windows: Deploying Windows Devices and Enterprise AppsMicrosoft Windows - Deploying Windows Devices and Apps: Assessment StrategiesMicrosoft Windows - Deploying Windows Devices and Enterprise Apps: CompatibilityMicrosoft Windows - Deploying Windows Devices and Enterprise Apps: Images & PXEMicrosoft Windows - Deploying Windows Devices and Enterprise Apps: MDT and LTIMicrosoft Windows - Deploying Windows Devices and Enterprise Apps: ZTI and SCCMMicrosoft Windows - Deploying Windows Devices and Enterprise Apps: Activation

Microsoft Windows: Managing Enterprise Devices and AppsMicrosoft Windows - Managing Enterprise Devices and Apps: Desktops and DevicesMicrosoft Windows - Managing Enterprise Devices and Apps: Preparing SCCMMicrosoft Windows - Managing Enterprise Devices and Apps: Client ManagementMicrosoft Windows - Managing Enterprise Devices and Apps: Inventory and AssetsMicrosoft Windows - Managing Enterprise Devices and Apps: Managing ApplicationsMicrosoft Windows - Managing Enterprise Devices and Apps: Software UpdatesMicrosoft Windows - Managing Enterprise Devices and Apps: ComplianceMicrosoft Windows - Managing Enterprise Devices and Apps: Site Management

Microsoft Windows 7Microsoft Windows 7: First Look for IT Professionals

Microsoft Windows 7: First Look for IT ProfessionalsMicrosoft Windows 7: Configuration

Installing, Upgrading, and Migrating to Windows 7Deploying Windows 7Configuring Hardware and Applications in Windows 7Configuring Network Connectivity in Windows 7Configuring Access to Resources in Windows 7Configuring Mobile Computing in Windows 7Monitoring, Backing Up, and Restoring Windows 7 Systems

Microsoft Windows 7: Enterprise Desktop AdministratorPlanning for Windows 7 DeploymentDetermining Application Compatibility for Windows 7Creating a Standard Image to Deploy Windows 7Deploying Windows 7 Using WDS and USMTDeploying Windows 7 Using Lite-Touch InstallationDeploying Windows 7 Using Zero-Touch InstallationDesigning Windows 7 Client ConfigurationTroubleshooting Windows 7 Client ConfigurationDesigning Application and Update Deployments for Windows 7

Microsoft Windows 7: Enterprise Desktop Support TechnicianIdentifying and Resolving Windows 7 Application IssuesManagement and Maintenance of Windows 7 Client SystemsTroubleshooting Logon and Resource Access Issues in Windows 7Resolving Windows 7 Network Connectivity IssuesTroubleshooting IE8 and Encryption Issues in Windows 7Protecting Windows 7 Against Malware and Vulnerabilities

Microsoft Exchange Server 2013Microsoft Exchange Server 2013: Advanced Solutions

Microsoft Exchange Server 2013 - Advanced Solutions: AvailabilityMicrosoft Exchange Server 2013 - Advanced Solutions: Site-resilience SolutionsMicrosoft Exchange Server 2013 - Advanced Solutions: Advanced SecurityMicrosoft Exchange Server 2013 - Advanced Solutions: Compliance and DiscoveryMicrosoft Exchange Server 2013 - Advanced Solutions: Migration and Federation

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Microsoft Exchange Server 2013 - Advanced Solutions: TroubleshootingMicrosoft Exchange Server 2013 - Advanced Solutions: Unified Messaging

Microsoft Windows Server 2012Microsoft Windows Server 2012 R2: Installing and Configuring

Microsoft Windows Server 2012 R2 - Installing and Configuring: ServersMicrosoft Windows Server 2012 R2 - Installing and Configuring: StorageMicrosoft Windows Server 2012 R2 - Installing and Configuring: Print ServicesMicrosoft Windows Server 2012 R2 - Installing and Configuring: Hyper - VMicrosoft Windows Server 2012 R2 - Installing and Configuring: NetworkingMicrosoft Windows Server 2012 R2 - Installing and Configuring: DNSMicrosoft Windows Server 2012 R2 - Installing and Configuring: Active DirectoryMicrosoft Windows Server 2012 R2 - Installing and Configuring: AD Groups & GPOsMicrosoft Windows Server 2012 R2 - Installing and Configuring: Security

Microsoft Windows Server 2012 R2: AdministrationMicrosoft Windows Server 2012 R2 - Administration: File Services and EncryptionMicrosoft Windows Server 2012 R2 - Administration: Deploying and Managing WDSMicrosoft Windows Server 2012 R2 - Administration: Updating and MonitoringMicrosoft Windows Server 2012 R2 - Administration: Network Services and AccessMicrosoft Windows Server 2012 R2 - Administration: RADIUS, NPS, and NAPMicrosoft Windows Server 2012 R2 - Administration: Service Accounts and PoliciesMicrosoft Windows Server 2012 R2 - Administration: Managing Active DirectoryMicrosoft Windows Server 2012 R2 - Administration: Group Policy ProcessingMicrosoft Windows Server 2012 R2 - Administration: Managing GPOs and Preferences

Microsoft Windows Server 2012 R2: Configuring Advanced ServicesMicrosoft Windows Server 2012 R2 - Configuring Advanced Services: HAMicrosoft Windows Server 2012 R2 - Configuring Advanced Services: VMs and DRMicrosoft Windows Server 2012 R2 - Configuring Advanced Services: StorageMicrosoft Windows Server 2012 R2 - Configuring Advanced Services: DACMicrosoft Windows Server 2012 R2 - Configuring Advanced Services: DHCP & DNSMicrosoft Windows Server 2012 R2 - Configuring Advanced Services: AD DomainsMicrosoft Windows Server 2012 R2 - Configuring Advanced Services: AD ReplicationMicrosoft Windows Server 2012 R2 - Configuring Advanced Services: PKIMicrosoft Windows Server 2012 R2 - Configuring Advanced Services: Federation

Microsoft Windows Server 2012 R2: Implementing an Advanced InfrastructureMicrosoft Windows Server 2012 R2 - Advanced Infrastructure: Storage and NetworksMicrosoft Windows Server 2012 R2 - Advanced Infrastructure: VM AdministrationMicrosoft Windows Server 2012 R2 - Advanced Infrastructure: Clustering and NLBMicrosoft Windows Server 2012 R2 - Advanced Infrastructure: UpdatesMicrosoft Windows Server 2012 R2 - Advanced Infrastructure: VM hosts and guestsMicrosoft Windows Server 2012 R2 - Advanced Infrastructure: Business ContinuityMicrosoft Windows Server 2012 R2 - Advanced Infrastructure: MonitoringMicrosoft Windows Server 2012 R2 - Advanced Infrastructure: Certificate ServicesMicrosoft Windows Server 2012 R2 - Advanced Infrastructure: AD RMS and AD FS

Microsoft Windows Server 2012 R2: Designing and Implementing an InfrastructureMicrosoft Windows Server 2012 R2: Server Infrastructure - AD DesignMicrosoft Windows Server 2012 R2: Server Infrastructure - AD DSMicrosoft Windows Server 2012 R2: Server Infrastructure - DHCP DesignMicrosoft Windows Server 2012 R2: Server Infrastructure - OU and Group PolicyMicrosoft Windows Server 2012 R2: Server Infrastructure – Server DeploymentMicrosoft Windows Server 2012 R2: Server Infrastructure - DNS, File and StorageMicrosoft Windows Server 2012 R2: Server Infrastructure - IPAM and VPNMicrosoft Windows Server 2012 R2: Server Infrastructure – DirectAccessMicrosoft Windows Server 2012 R2: Server Infrastructure - Network ProtectionMicrosoft Windows Server 2012 R2: Server Infrastructure - Implement NPS and WAP

Microsoft Windows Server 2008Microsoft Windows Server 2008: Configuring Active Directory

The Active Directory Infrastructure in Windows Server 2008Additional Active Directory Server Roles in Windows Server 2008Active Directory Objects in Windows Server 2008Group Policy Objects Strategy in Windows Server 2008Configuring DNS in Windows Server 2008Active Directory Certificate Services in Windows Server 2008Communications and Security in Windows Server 2008Monitoring, Backups, and Recovery in Windows Server 2008

Microsoft Windows Server 2008: Configuring Network Infrastructure

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Configure IP Addressing and Windows Services in Windows Server 2008Configure, Manage, and Maintain IP Services in Windows Server 2008Name Resolution in Windows Server 2008Configure Network Access in Windows Server 2008DNS Zones and Replication in Windows Server 2008Network Access Security in Windows Server 2008Configure File and Print Services in Windows Server 2008Monitor Network Infrastructure in Windows Server 2008

Microsoft Windows Server 2008: Configuring Applications InfrastructureDeploying Windows Server 2008 ServersConfiguring Windows Server 2008 AvailabilityConfigure Terminal Services in Windows 2008Terminal Services Resource Access in Windows 2008Configuring Windows Server Hyper-V and Virtual MachinesConfiguring Web Services and Security in Windows Server 2008Managing IIS in Windows Server 2008Configuring Web Service Protocols in Windows Server 2008Configuring Network Application Services in Windows Server 2008

Microsoft Windows Server 2008: Server AdministrationPlanning Windows Server 2008 DeploymentPlanning Active Directory and Group Policy for Windows Server 2008Windows Server 2008 Management and DelegationManaging File Servers and Data Provisioning in Windows Server 2008Windows Server 2008 Application Server Management and Application ProvisioningWindows Server 2008 Application Servers and ServicesPatch Management and Securing and Monitoring Servers in Windows Server 2008Certificate Services, SANs, and High Availability in Windows Server 2008Accessing Windows Networks Remotely in Windows Server 2008Windows Server 2008 Backup and Recovery

Microsoft Windows Server 2008: Enterprise AdministrationPlanning Name Resolution and IP Addressing in Microsoft Windows Server 2008Network Access in Microsoft Windows Server 2008Application Access and Delivery in Microsoft Windows Server 2008Server and Application Virtualization in Microsoft Windows Server 2008Designing the Active Directory Infrastructure in Microsoft Windows Server 2008Active Directory Administration in Microsoft Windows Server 2008Existing Infrastructures and Branch Deployments in Microsoft Windows Server 2008The Certificate Services Infrastructure in Microsoft Windows Server 2008Software Updates and Compliance Management in Microsoft Windows Server 2008Designing Data Security and High Availability in Microsoft Windows Server 2008

Microsoft Windows 2008: Update to R2Active Directory Domain Services in Windows Server 2008 R2Management Improvements in Windows Server 2008 R2Improvements to Role Services in Windows Server 2008 R2Access Control in Windows Server 2008 R2

Microsoft Exchange ServerMicrosoft Exchange Server 2013: Core Solutions

Microsoft Exchange Server 2013 - Core Solutions: DeploymentMicrosoft Exchange Server 2013 - Core Solutions: Mailbox Server ManagementMicrosoft Exchange Server 2013 - Core Solutions: Client Access ServersMicrosoft Exchange Server 2013 - Core Solutions: Configuring Mobile ConnectivityMicrosoft Exchange Server 2013 - Core Solutions: Message TransportMicrosoft Exchange Server 2013 - Core Solutions: Access ControlMicrosoft Exchange Server 2013 - Core Solutions: High Availability and DRMicrosoft Exchange Server 2013 - Core Solutions: Monitoring and Troubleshooting

Microsoft Exchange Server 2010 SP1: ConfiguringExchange Server 2010 SP1: Planning for Exchange ServerExchange Server 2010 SP1: Installation and ConfigurationExchange Server 2010 SP1: Administrative ToolsExchange Server 2010 SP1: Mailbox Server AdministrationExchange Server 2010 SP1: Public Folders and Messaging Records ManagementExchange Server 2010 SP1: Message TransportExchange Server 2010 SP1: Transport Rules, Message Compliance and SecurityExchange Server 2010 SP1: Client AccessExchange Server 2010 SP1: High Availability

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Exchange Server 2010 SP1: Backup and RecoveryExchange Server 2010 SP1: Monitoring Mail Flow and Performance

Microsoft Hyper-VMicrosoft Windows Server 2008 R2: Server Virtualization with Hyper-V

Microsoft Windows Server 2008 R2 Hyper-V: Introduction and Planning OverviewMicrosoft Windows Server 2008 R2 Hyper-V: Installing Hyper-VMicrosoft Windows Server 2008 R2 Hyper-V: Manage & Optimize the Hyper-V ServerMicrosoft Windows Server 2008 R2 Hyper-V: Networking and Remote AdministrationMicrosoft Windows Server 2008 R2 Hyper-V: Migration, Creation, and ManagementMicrosoft Windows Server 2008 R2 Hyper-V: Deploying VMs Using TemplatesMicrosoft Windows Server 2008 R2 Hyper-V: High Availability and RecoverabilityMicrosoft Windows Server 2008 R2 Hyper-V: Implementing Remote Desktop ServicesMicrosoft Windows Server 2008 R2 Hyper-V: Remote Desktop Virtualization RolesMicrosoft Windows Server 2008 R2 Hyper-V: Monitoring and Managing Environments

UNIX EssentialsUnix OS Fundamentals

Unix OS Fundamentals: SecurityUnix OS Fundamentals: Network AdministrationUnix OS Fundamentals: Managing Files and DirectoriesUnix OS Fundamentals: An Introduction to Unix

Linux Professional InstituteLinux Professional Institute: Advanced Level Linux Professional (LPIC-2) Exam 201

Managing Resource Utilization in LinuxLinux User Notification and Device ManagementE-mail and Security in LinuxLinux Kernel Compilation and Linux StartupLinux File Sharing and Filesystem ManagementLinux Network Configuration

Linux Professional Institute: Advanced Level Linux Professional (LPIC-2) Exam 202Booting Linux and Installing Applications from SourceLinux Network ServicesLinux System Maintenance and Hardware ConfigurationLinux SecurityLinux System Troubleshooting

VMwareVMware: Datacenter Virtualization with vSphere 5 - Part 2

VMware vSphere 5 - Part 2: VSphere ClusteringVMware vSphere 5 - Part 2: Processor and Resource ManagementVMware vSphere 5 - Part 2: High Availability and Fault ToleranceVMware vSphere 5 - Part 2: DRS, Resource Pools, and vAppsVMware vSphere 5 - Part 2: Logging and PerformanceVMware vSphere 5 - Part 2: vSphere SecurityVMware vSphere 5 - Part 2: Securing Hosts, Internal Components, Certificate UseVMware vSphere 5 - Part 2: Host Profiles, Update Manager, and Auto DeployVMware vSphere 5 - Part 2: vCenter Server Appliance Deployments and UpgradesVMware vSphere 5 - Part 2: Upgrading Hosts and Virtual Machines

VMware: Datacenter Virtualization Design and Optimization with vSphere 5VMware vSphere 5 – Datacenter Design: Introducing vSphere Design FundamentalsVMware vSphere 5 – Datacenter Design: Creating vSphere Conceptual and Logical DesignsVMware vSphere 5 – Datacenter Design: vSphere Network and Storage DesignVMware vSphere 5 - Datacenter Design VMs, Management, and Implementation

VMware vSphere 6 Install, Configure, Manage: Part 2VMware vSphere 6 Install, Configure, Manage - Part 2: vSphere 6 DRSVMware vSphere 6 Install, Configure, Manage - Part 2: vSphere 6 ClusteringVMware vSphere 6 Install, Configure, Manage - Part 2: vSphere 6 MonitoringVMware vSphere 6 Install, Configure, Manage - Part 2: vSphere 6 DesignVMware vSphere 6 Install, Configure, Manage - Part 2: vSphere 6 UpdatingVMware vSphere 6 Install, Configure, Manage - Part 2: vSphere 6 Upgrading

VMware vSphere 6 Install, Configure, Manage: Part 1VMware vSphere 6 Install, Configure, Manage - Part 1: vSphere InstallationVMware vSphere 6 Install, Configure, Manage - Part 1: Virtual NetworksVMware vSphere 6 Install, Configure, Manage - Part 1: Storage and VMsVMware vSphere 6 Install, Configure, Manage - Part 1: vSphere 6 Overview

VMware Workstation 11 FundamentalsVMware Workstation 11 Networking and Remote Connectivity

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Creating and Configuring Virtual Machines in VMware Workstation 11Managing Virtual Machine Devices and Resources in VMware Workstation 11Installing and Configuring VMware Workstation 11

VMware NSX Network VirtualizationVMware NSX Network Virtualization: Technology and ArchitectureVMware NSX Network Virtualization: Physical Infrastructure RequirementsVMware NSX Network Virtualization: Installing and UpgradingVMware NSX Network Virtualization: Configuring vSphere NetworkingVMware NSX Network Virtualization: NSX Network ServicesVMware NSX Network Virtualization: Configuring NSX Virtual NetworksVMware NSX Network Virtualization: NSX Network Security

VMware OverviewVMware Desktop Virtualization OverviewVMware Data Center Virtualization OverviewVMware Business Mobility SolutionsVMware Cloud Services Solutions

VMware: Datacenter Virtualization with vSphere 5 - Part 1VMware vSphere 5 - Part 1: Introduction to VirtualizationVMware vSphere 5 - Part 1: vCenter Server InstallationVMware vSphere 5 - Part 1: vSphere Client and vCenter Server ConfigurationVMware vSphere 5 - Part 1: ESXi Installation and ConfigurationVMware vSphere 5 – Part 1: vCenter Server InventoryVMware vSphere 5 - Part 1: vCenter Server AdministrationVMware vSphere 5 - Part 1: vCenter Server ManagementVMware vSphere 5 - Part 1: Creating Virtual MachinesVMware vSphere 5 - Part 1: Configuring and Managing Virtual MachinesVMware vSphere 5 - Part 1: An Overview of Virtual Network CreationVMware vSphere 5 - Part 1: Configuring and Managing Virtual NetworksVMware vSphere 5 - Part 1: Introduction to vSphere Storage ConceptsVMware vSphere 5 – Part 1: Storage Configuration and Management

Office 365Managing Identities and Requirements in Office 365

Office 365 ConfigurationOffice 365 DeploymentMonitoring and Troubleshooting Office 365 UsageManaging Office 365 Cloud Identities, Synchronization, and ClientsOffice 365 Federated Identities (Single Sign-On)

Enabling Office 365 ServicesOffice 365 Services: SharePoint Online Site CollectionsOffice 365 Services: Configuring Exchange Online and Lync OnlineOffice 365 Services: Planning for Exchange Online and Lync OnlineOffice 365 Services: Managing Clients and End-User Devices

Windows PowerShellMicrosoft PowerShell and Exchange Server

Microsoft PowerShell and Exchange Server: Getting StartedMicrosoft PowerShell and Exchange Server: Managing MailboxesMicrosoft PowerShell and Exchange Server: Distribution Groups and Databases

Microsoft PowerShell and SharePointMicrosoft PowerShell and SharePoint: Getting StartedMicrosoft PowerShell and SharePoint: Managing Sites

Microsoft PowerShell and SQL ServerMicrosoft PowerShell and SQL Server: Database ManagementMicrosoft PowerShell and SQL Server: Introduction

Microsoft PowerShell for WindowsMicrosoft PowerShell for Windows: Getting Started with PowerShellMicrosoft PowerShell for Windows: Aliases, Providers, and ObjectsMicrosoft PowerShell for Windows: Remoting and Modules

Windows Powershell Desired State ConfigurationWindows PowerShell Desired State Configuration Fundamentals

Advanced PowerShell Desired State ConfigurationAdvanced PowerShell Desired State Configuration: Writing Custom ResourcesAdvanced PowerShell Desired State Configuration: Advanced Configuration

Microsoft Lync Server 2013Microsoft Lync Server 2013

Microsoft Lync Server 2013: Configuration and Maintenance

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Microsoft Lync Server 2013: Administration and Data Resiliency OverviewMicrosoft Windows 10

Microsoft Windows 10: Exploring the Technical PreviewFirst Encounters with Windows 10

Microsoft Windows 10 End User First LookMicrosoft Windows 10 First Look: Interface and New FeaturesMicrosoft Windows 10 First Look: Configuration

Microsoft Windows 10: Configuring Windows DevicesIntroduction to Windows 10Deploy Windows 10 with New and Traditional ToolsConfigure Devices and Disks in Windows 10Configure Networking and Remote Connections in Windows 10Maintain Windows 10 and Configure Virtualization Technologies in Windows 10Configure User Data in Windows 10Configure Authentication and Secure Identities for Windows 10Threat Resistance Technologies in Windows 10Data Protection in Windows 10Install and Manage Windows 10 Applications and Universal Windows AppsManage Windows 10 Devices

Microsoft Windows 10: Supporting Windows 10Microsoft Windows 10: Supporting Operating System and Application InstallationMicrosoft Windows 10: Supporting Connectivity and Data StorageMicrosoft Windows 10: Supporting Authentication, Permissions, and Data SecurityMicrosoft Windows 10: Supporting Hardware, Performance, and Mobile DevicesMicrosoft Windows 10: Supporting Client Compliance and Managing Clients

Microsoft Internet Information Services 8.5Microsoft Internet Information Services

Installing and Configuring a Microsoft IIS Server ServiceDevOps

Working with ChefWorking with Chef: Fundamentals

DevOps FundamentalsDevOps Fundamentals: Tools, Technologies, and Infrastructures

Using DockerUsing Docker: Benefits and InstallationUsing Docker: Dockerizing ApplicationsUsing Docker: Customizing and Clustering

Using PuppetUsing Puppet: Implementation and BenefitsUsing Puppet: Configuration and Programming

Using VagrantUsing Vagrant: IntroductionUsing Vagrant: Configuration

Chef - Beyond the BasicsWorking with Chef Analytics

Docker – Beyond the BasicsDocker Configuration and ManagementWorking with Docker Machine, Security, and APIs

Extending JenkinsBuilding and Administering Complex Jenkins ProjectsIntermediate Jenkins Considerations

Puppet - Beyond the BasicsWorking with Puppet Agent and Puppet ApplyBuilding and Administering a Complex Puppet Installation

Vagrant Development EnvironmentsAdvanced Provisioning in VagrantVagrant Advanced Administration

Red Hat LinuxRed Hat Certified System Administrator RHEL 7

Red Hat Certified System Administrator: Advanced NetworkingRed Hat Certified System Administrator: The EnvironmentRed Hat Certified System Administrator: Boot Process and InstallationRed Hat Certified System Administrator: The Command LineRed Hat Certified System Administrator: Administration and PermissionsRed Hat Certified System Administrator: Scripting and Scheduling

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Red Hat Certified System Administrator: Processes, Networking, and LoggingRed Hat Certified System Administrator: Remote Connections and AccessRed Hat Certified System Administrator: File Systems and Device ManagementRed Hat Certified System Administrator: Introduction to VirtualizationRed Hat Certified System Administrator: SELinux and Troubleshooting

Microsoft Mobility and Device FundamentalsWindows Devices and Mobility Fundamentals

Device Configuration and Data AccessData Management and Device SecurityCloud Services and Enterprise Mobility

UbuntuGetting Started with Ubuntu

Introduction to UbuntuEssential Tools for Ubuntu

Software DevelopmentWorking with Jenkins

Working with Jenkins: FundamentalsWindows Server 2016

Microsoft Windows Server 2016 (First Look)Microsoft Windows Server 2016 (First Look): Active Directory and Networking

Microsoft Windows Nano Server First LookMicrosoft Windows Nano Server: Nano Server First Look

Windows Performance MonitoringMicrosoft Windows Performance Monitoring

Microsoft Windows Performance Monitoring BasicsMicrosoft Windows Performance Monitoring Best PracticeMicrosoft Windows Performance Tools In Windows Operating SystemsWindows Performance Monitoring: Additional Performance Tools

Mentoring AssetsMentoring Assets

Mentoring 70-640 TS: Windows Server 2008 Active Directory, ConfiguringMentoring 70-642 TS: Windows Server 2008 Network Infrastructure, ConfiguringMentoring 70-646 PRO: Windows Server 2008, Server AdministratorMentoring 70-680 TS: Windows 7, ConfiguringMentoring 70-686 PRO: Windows 7, Enterprise Desktop AdministratorMentoring 70-685 PRO: Windows 7, Enterprise Desktop Support TechnicianMentoring 220-801 CompTIA A+Mentoring 220-802 CompTIA A+Mentoring 70-687 Configuring Windows 8.1Mentoring 70-410 Installing and Configuring Windows Server 2012Mentoring 70-461 Querying Microsoft SQL Server 2012Mentoring 70-411 Administering Windows Server 2012Mentoring 70-412 Configuring Advanced Windows Server 2012 ServicesMentoring 70-688 Supporting Windows 8.1Mentoring N10-006 CompTIA Network+Mentoring 98-368 Mobility and Device FundamentalsMentoring 220-902 CompTIA A+Mentoring 220-901 CompTIA A+Mentoring 70-697 Configuring Windows DevicesMentoring 70-398 Planning for and Managing Devices in the Enterprise

Test PrepsTest Preps

TestPrep 70-640 TS: Windows Server 2008 Active Directory, ConfiguringTestPrep 70-642 TS: Windows Server 2008 Network Infrastructure, ConfiguringTestPrep 70-680 TS: Windows 7, ConfiguringTestPrep SK0-003 Server+TestPrep 70-686 PRO: Windows 7, Enterprise Desktop AdministratorTestPrep 70-685 PRO: Windows 7, Enterprise Desktop Support TechnicianTestPrep 70-647 PRO: Windows Server 2008, Enterprise AdministratorTestPrep 70-646 PRO: Windows Server 2008, Server AdministratorTestPrep 70-667 TS: Microsoft SharePoint 2010, ConfiguringTestPrep 70-668 PRO: Microsoft SharePoint 2010, AdministratorTestPrep LX0-101 Linux+ Powered by LPI Exam 1TestPrep LX0-102 Linux+ Powered by LPI Exam 2TestPrep 70-662 TS: Microsoft Exchange Server 2010, Configuring

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TestPrep 220-801 CompTIA A+TestPrep 220-802 CompTIA A+TestPrep 70-688 Supporting Windows 8.1TestPrep 70-411 Administering Windows Server 2012TestPrep 70-410 Installing and Configuring Windows Server 2012TestPrep 70-412 Configuring Advanced Windows Server 2012 ServicesTestPrep 70-687 Configuring Windows 8.1TestPrep 70-341 Core Solutions of Microsoft Exchange Server 2013TestPrep 70-331 Core Solutions of Microsoft SharePoint Server 2013TestPrep 70-414 Implementing an Advanced Server InfrastructureTestPrep 70-332 Advanced Solutions of Microsoft SharePoint Server 2013TestPrep 70-346 Managing Office 365 Identities and RequirementsTestPrep 70-342 Advanced Solutions of Microsoft Exchange Server 2013TestPrep 70-347 Enabling Office 365 ServicesTestPrep SK0-004 CompTIA Server+TestPrep LX0-103 CompTIA Linux+ Powered by LPI Exam 1TestPrep LX0-104 CompTIA Linux+ Powered by LPI Exam 2TestPrep 70-696 Managing Enterprise Devices and AppsTestPrep 70-695 Deploying Windows Devices and Enterprise AppsTestPrep 98-368 Mobility and Device FundamentalsTestPrep 220-901 CompTIA A+TestPrep 220-902 CompTIA A+TestPrep 70-697 Configuring Windows DevicesTestPrep 70-398 Planning for and Managing Devices in the Enterprise

INTERNET AND NETWORK TECHNOLOGIESSocial Networking

Yammer for Business UsersYammer for Business Users: Using Yammer

Getting the Most from Social NetworkingSocial Networking FundamentalsSocial Networking Services, Strategy, and Management

CompTIA Networking, Internetworking, and Security TechnologiesCompTIA Security+ SY0-401

CompTIA Security+ SY0-401: Control Fundamentals and Security ThreatsCompTIA Security+ SY0-401: Network Protocols, Attacks, and DefensesCompTIA Security+ SY0-401: Creating Secure NetworksCompTIA Security+ SY0-401: Vulnerability Assessment and Penetration TestingCompTIA Security+ SY0-401: Authentication, Biometrics, and Security ControlsCompTIA Security+ SY0-401: Securing a Networked EnvironmentCompTIA Security+ SY0-401: Remote Access, Mobile, and Wireless SecurityCompTIA Security+ SY0-401: Cryptographic Methods and Public Key InfrastructuresCompTIA Security+ SY0-401: Securing Applications, Virtualization, and the CloudCompTIA Security+ SY0-401: Continuity, Disaster Recovery, and Computer Forensics

CompTIA Network+ N10-006CompTIA Network+ N10-006: Network Architecture Part 1CompTIA Network+ N10-006: Network Architecture Part 2CompTIA Network+ N10-006: Network Operations Part 1CompTIA Network+ N10-006: Network Operations Part 2CompTIA Network+ N10-006: Network SecurityCompTIA Network+ N10-006: Troubleshooting Part 1CompTIA Network+ N10-006: Troubleshooting Part 2CompTIA Network+ N10-006: Industry Standards, Practices, and Network Theory

CompTIA Mobility+ MB0-001CompTIA Mobility+ MB0-001: Network InfrastructureCompTIA Mobility+ MB0-001: Mobile Device Management 1CompTIA Mobility+ MB0-001: Mobile Device Management 2CompTIA Mobility+ MB0-001: SecurityCompTIA Mobility+ MB0-001: Troubleshooting 1CompTIA Mobility+ MB0-001: Troubleshooting 2CompTIA Mobility+ MB0-001: Over The Air Technologies

WirelessInternet of Things Introduction

Internet of Things ApplicationsInternet of Things Hardware

Networking and Telecommunications Fundamentals

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Networking FundamentalsNetworking Fundamentals: Configuring Wired and Wireless Networks and FirewallsNetworking Fundamentals: Remote Connections, Shares, and Mac OSX Networking

Security SolutionsCertified Internet Security Auditor (CISA)

CISA Domain: The Process of Auditing Information Systems - Part 1CISA Domain: The Process of Auditing Information Systems - Part 2CISA Domain: Governance and Management of IT - Part 1CISA Domain: Governance and Management of IT - Part 2CISA Domain: IS Acquisition, Development, and Implementation - Part 1CISA Domain: IS Acquisition, Development and Implementation - Part 2CISA Domain: IS Operations, Maintenance and Support - Part 1CISA Domain: IS Operations, Maintenance, and Support - Part 2CISA Domain: Protection of Information Assets - Part 1CISA Domain: Protection of Information Assets - Part 2CISA Domain: IS Acquisition, Development and Implementation - Part 3

Certified Ethical Hacker (CEH)Certified Ethical Hacker (CEH): Hacking and Penetration TestingCertified Ethical Hacker (CEH): Footprinting and ReconnaissanceCertified Ethical Hacker (CEH): Network ScanningCertified Ethical Hacker (CEH): Enumeration and CryptographyCertified Ethical Hacker (CEH): System HackingCertified Ethical Hacker (CEH): MalwareCertified Ethical Hacker (CEH): SniffingCertified Ethical Hacker (CEH): Social EngineeringCertified Ethical Hacker (CEH): Denial of Service and Session HijackingCertified Ethical Hacker (CEH): Hacking Web ServersCertified Ethical Hacker (CEH): Hacking Web ApplicationsCertified Ethical Hacker (CEH): SQL InjectionCertified Ethical Hacker (CEH): Hacking Wireless NetworksCertified Ethical Hacker (CEH): Hacking Mobile PlatformsCertified Ethical Hacker (CEH): Evading IDS, Firewalls, and HoneypotsCertified Ethical Hacker (CEH): Buffer Overflow

Certified Information Security Manager (CISM)CISM: Information Security Governance (Part 1)CISM: Information Security Governance (Part 2)CISM: Information Security Governance (Part 3)CISM: Information Risk Management and Compliance (Part 1)CISM: Information Security Incident Management (Part 1)CISM: Information Risk Management and Compliance (Part 2)CISM: Information Security Incident Management (Part 2)CISM: Information Security Program Development and Management (Part 1)CISM: Information Security Program Development and Management (Part 2)CISM: Information Security Program Development and Management (Part 3)CISM: Information Security Program Development and Management (Part 4)CISM: Information Security Program Development and Management (Part 5)

CompTIA Advanced Security Practitioner CAS-002CompTIA CASP CAS-002: Cryptography and Enterprise Storage ConcernsCompTIA CASP CAS-002: Advanced Network Design, Management, and ControlsCompTIA CASP CAS-002: Security Controls for HostsCompTIA CASP CAS-002: Application Vulnerabilities and Security ControlsCompTIA CASP CAS-002: Industry Influences, Risk Planning, Strategy, and ControlCompTIA CASP CAS-002: Privacy Policies & Procedures and Incident RecoveryCompTIA CASP CAS-002: Research, Analysis and AssessmentCompTIA CASP CAS-002: Integration of Computing, Communications, and DisciplinesCompTIA CASP CAS-002: Technical Integration of Enterprise Components

Microsoft Security FundamentalsMicrosoft Security Fundamentals: Security LayersMicrosoft Security Fundamentals: Operating System SecurityMicrosoft Security Fundamentals: Network SecurityMicrosoft Security Fundamentals: Security Software

Certified Secure Software Lifecycle Professional (CSSLP)CSSLP: Secure Software ConceptsCSSLP: Secure Software RequirementsCSSLP: Secure Software Design

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CSSLP: Secure Software Implementation and CodingCSSLP: Secure Software TestingCSSLP: Software Acceptance, Deployment, Operations, Maintenance, and DisposalCSSLP: Supply Chain and Software Acquisition

OWASP Top 10OWASP Mitigations for .NETIntroduction to OWASP and the Top 10

Foundations of Android SecurityAndroid Architecture, Protection, and Development Best PracticesAndroid Security Vulnerabilities, Testing, and Enterprise Considerations

Foundations of iOS SecurityiOS Security Architecture and Application Data ProtectionSecuring Against Threats, Securing for Enterprise, and Jailbreaking Devices

Cryptography FundamentalsCryptography Fundamentals: Defining CryptographyCryptography Fundamentals: Applying Cryptography

Systems Security Certified PractitionerSystems Security Certified Practitioner: Access ControlsSystems Security Certified Practitioner: Security OperationsSystems Security Certified Practitioner: Security AdministrationSystems Security Certified Practitioner: Risk ManagementSystems Security Certified Practitioner: Incident Response and RecoverySystems Security Certified Practitioner: CryptographySystems Security Certified Practitioner: Network and Communications SecuritySystems Security Certified Practitioner: Systems and Application Security

Securing User AccountsSecuring User Accounts: Fundamental Security ConceptsSecuring User Accounts: Logon, Logoff, Account Changes, and Attack MitigationSecuring User Accounts: Authorization, Registration, and Passwords

What's New in CISSP 2015Changes to CISSP 2015

Securing Mobile Devices in the EnterpriseSecuring Mobile Devices in the Enterprise: Mobile Security ThreatsSecuring Mobile Devices in the Enterprise: Mobile Security TechnologiesSecuring Mobile Devices in the Enterprise: Mobile Security Threat MitigationSecuring Mobile Devices in the Enterprise: Configuring Enterprise-level Security

CiscoIINS 2.0: Implementing Cisco IOS Network Security

Cisco IINS 2.0: Introducing Networking Security FundamentalsCisco IINS 2.0: Security Policies and StrategiesCisco IINS 2.0: Cisco Network Foundation ProtectionCisco IINS 2.0: Securing the Management Plane and AAA ConfigurationCisco IINS 2.0: Securing the Data Plane on Cisco SwitchesCisco IINS 2.0: Securing the Data Plane in IPv6 EnvironmentsCisco IINS 2.0: Threat Control, Mitigation, and FirewallsCisco IINS 2.0: Implementing Firewall PoliciesCisco IINS 2.0: Implementing IPSCisco IINS 2.0: VPN Technologies and Public Key InfrastructureCisco IINS 2.0: IPsec Fundamentals and VPNs

DESGN 2.1: Designing for Cisco Internetwork SolutionsCisco DESGN 2.1: Network Design Methodology OverviewCisco DESGN 2.1: Structuring and Modularizing the NetworkCisco DESGN 2.1: Designing Basic Campus and Data Center NetworksCisco DESGN 2.1: Identifying WAN Technology ConsiderationsCisco DESGN 2.1: Designing the Enterprise WAN and BranchCisco DESGN 2.1: Designing IP AddressingCisco DESGN 2.1: Selecting Routing ProtocolsCisco DESGN 2.1: Defining Network SecurityCisco DESGN 2.1: Security Solutions for the NetworkCisco DESGN 2.1: Integrating Voice and Video ArchitecturesCisco DESGN 2.1: Voice and Video Technology RequirementsCisco DESGN 2.1: Design Considerations for Basic Wireless Networking

ICND1 2.0: Interconnecting Cisco Networking Devices Part 1ICND1 2.0: Access Control Lists and Network Address TranslationICND1 2.0: Operating Cisco IOS Software

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ICND1 2.0: Understanding IPv4 AddressesICND1 2.0: Networking, Communications, and LANsICND1 2.0: Switch OperationsICND1 2.0: Ethernet OperationsICND1 2.0: Address Blocks and VLSMICND1 2.0: The Transport Layer and Router ConfigurationICND1 2.0: Packet Delivery and Static RoutingICND1 2.0: Managing Network Device SecurityICND1 2.0: VLANs and DHCPICND1 2.0: WANs and Dynamic Routing ProtocolsICND1 2.0: IPv6

ICND2 2.0: Interconnecting Cisco Networking Devices Part 2ICND2 2.0: VLANs and Spanning-TreeICND2 2.0: EtherChannel and Layer 3 RedundancyICND2 2.0: Troubleshooting Basic ConnectivityICND2 2.0: Implementing an EIGRP Based SolutionICND2 2.0: An Overview of OSPFICND2 2.0: Establishing a WAN Connection Using Frame RelayICND2 2.0: Implementing a Scalable, Multiarea Network, OSPF Based SolutionICND2 2.0: Wan Technology Overview and Serial ConnectionsICND2 2.0: VPN Solutions and GRE TunnelsICND2 2.0: Network Device Management

Cisco SENSS 1.0SENSS 1.0: Secure Design PrinciplesSENSS 1.0: Deploying Cisco IOS Control and Management Plane Security ControlsSENSS 1.0: Deploying Cisco Traffic Telemetry MethodsSENSS 1.0: NAT Deployment on Cisco IOS Software and Cisco ASASENSS 1.0: Deploying Cisco IOS Layer 2 and Layer 3 Data Plane Security ControlsSENSS 1.0: Firewall Threat Controls and Basic Cisco ASA Policy ConfigurationSENSS 1.0: Deploying Advanced Cisco ASA Access PoliciesSENSS 1.0: Deploying Reputation and Identity-Based Cisco ASA Access PoliciesSENSS 1.0: Threat Controls Deployment on Cisco IOS Software

ROUTE 2.0: Implementing Cisco IP RoutingCisco ROUTE 2.0: Configuring OSPFv3Cisco ROUTE 2.0: Establishing OSPF Neighbor RelationshipsCisco ROUTE 2.0: Configuring EIGRP for IPv6 and Named EIGRPCisco ROUTE 2.0: Basic Network and Routing ConceptsCisco ROUTE 2.0: Understanding the RIP and EIGRP Routing ProtocolsCisco ROUTE 2.0: EIGRP Topology Table and Optimizing EIGRP BehaviorCisco ROUTE 2.0: Link-State Database and Optimizing OSPF BehaviorCisco ROUTE 2.0: Configuring Routing Protocol RedistributionCisco ROUTE 2.0: Redistribution Using Distribute and Prefix ListsCisco ROUTE 2.0: Path Control ImplementationCisco ROUTE 2.0: Enterprise Internet Connectivity ICisco ROUTE 2.0: Implementing Basic BGP OperationsCisco ROUTE 2.0: Routers and Routing Protocol HardeningCisco ROUTE 2.0: BGP Path Manipulation, Control, and BGP in the IPv6 EnvironmentCisco ROUTE 2.0: Redistribution Using Route Maps and TagsCisco ROUTE 2.0: Enterprise Internet Connectivity IICisco ROUTE 2.0: Optimizing and Tuning OSPFCisco ROUTE 2.0: Network Principles and Layer 2 TechnologiesCisco ROUTE 2.0: Layer 3 TechnologiesCisco ROUTE 2.0: VPN TechnologiesCisco ROUTE 2.0: Securing AccessCisco ROUTE 2.0: Infrastructure Services

SWITCH 2.0: Implementing Cisco IP Switched NetworksCisco SWITCH 2.0: Campus Network Architecture ICisco SWITCH 2.0: Basic Concepts and Network DesignCisco SWITCH 2.0: Campus Network Architecture IICisco SWITCH 2.0: Spanning Tree ImplementationCisco SWITCH 2.0: Spanning Tree Implementation IICisco SWITCH 2.0: Inter-VLAN RoutingCisco SWITCH 2.0: Layer 3 Redundancy with HSRPCisco SWITCH 2.0: High-Availability NetworksCisco SWITCH 2.0: Campus Network Security I

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Cisco SWITCH 2.0: Campus Network Security IICisco SWITCH 2.0: Campus Network Security IIICisco SWITCH 2.0: Configuring Layer 3 Redundancy with VRRP and GLBPCisco SWITCH 2.0: STP Tuning and PVST and RSTP Implementation

TSHOOT 2.0: Troubleshooting and Maintaining Cisco IP NetworksCisco TSHOOT 2.0: Troubleshooting IPv4 and IPv6 Addressing and RoutingCisco TSHOOT 2.0: Tools and Methodologies of TroubleshootingCisco TSHOOT 2.0: Troubleshooting OSPFCisco TSHOOT 2.0: Troubleshooting EIGRP and BGPCisco TSHOOT 2.0: Troubleshooting RIPv2Cisco TSHOOT 2.0: Troubleshooting RIPngCisco TSHOOT 2.0: Troubleshooting RedistributionCisco TSHOOT 2.0: Troubleshooting Layer 2 Switching and Inter-VLAN RoutingCisco TSHOOT 2.0: Troubleshooting FHRPCisco TSHOOT 2.0: Troubleshooting Security IssuesCisco TSHOOT 2.0: Troubleshooting Router Features

Cisco SITCS 1.0:Cisco Threat Control SolutionsCisco SITCS 1.0: Cisco ASA (CX) NGFW Services ICisco SITCS 1.0: Cisco ASA (CX) NGFW Services IICisco SITCS 1.0: Cisco Web Security ApplianceCisco SITCS 1.0: Configuring Cisco Web Security ApplianceCisco SITCS 1.0: Cisco Cloud Web SecurityCisco SITCS 1.0: Cisco Email Security ApplianceCisco SITCS 1.0: Cisco Intrusion Prevention Systems ICisco SITCS 1.0: Cisco Intrusion Prevention Systems IICisco SITCS 1.0: Configuring Cisco Email Security

Implementing Cisco Secure Access Solutions (SISAS) 1.0Cisco SISAS 1.0: Identity Services Overview and 802.1XCisco SISAS 1.0: EAP and Logging into Cisco Identity Services Engine (ISE)Cisco SISAS 1.0: Cisco ISE TechnologiesCisco SISAS 1.0: Certificate-based Authentication and AuthorizationCisco SISAS 1.0: Cisco TrustSec, MACsec, and WebAuth AccessCisco SISAS 1.0: Endpoint Access Control Enhancements and Troubleshooting

CICD 1.0: Implementing Cisco Collaboration DevicesCICD 1.0: Cisco Unified Communications SolutionsCICD 1.0: Characteristics of Cisco Unified Communications SolutionsCICD 1.0: Cisco Unified Communications Manager Administrator InterfacesCICD 1.0: Cisco UCM End-user Interfaces and Call Flows and Call LegsCICD 1.0: Component Impact on Call Flows in Unified Communications ManagerCICD 1.0: Cisco UCM and Cisco UCM Express End-usersCICD 1.0: Cisco UCM and Cisco UCM Express EndpointsCICD 1.0: Cisco UCM and Cisco UCM Express Endpoint Implementation OptionsCICD 1.0: Understanding Telephony FeaturesCICD 1.0: Telephony Feature Implementation and Mobility OptionsCICD 1.0: Unity Connection and End User and Mailbox RequirementsCICD 1.0: Unity Connection End User Implementation and IM and Presence ServiceCICD 1.0: Supporting End Users and Understanding Cisco UCM ReportsCICD 1.0: Cisco UCM Call Detail Records and Reporting and Monitoring Tools

DCICN 1.0: Intro to Cisco Data Center NetworkingDCICN 1.0: Ethernet NetworksDCICN 1.0: Simple NetworksDCICN 1.0: Switched NetworksDCICN 1.0: VLANs and TrunksDCICN 1.0: Redundant Switched TopologyDCICN 1.0: IPv4 and the Routing ProcessDCICN 1.0: IPv6 and Packet DeliveryDCICN 1.0: Routing and ACLs on Cisco Nexus Switches

SIMOS 1.0: Implementing Cisco Sec. Mob. SolutionsSIMOS 1.0: Fundamentals of VPN Technologies and CryptographySIMOS 1.0: Deploying Secure Site-to-Site Connectivity Solutions (Part 1)SIMOS 1.0: Deploying Secure Site-to-Site Connectivity Solutions (Part 2)SIMOS 1.0: Deploying Cisco IOS Site-to-Site FlexVPN SolutionsSIMOS 1.0: Deploying Clientless SSL VPNsSIMOS 1.0: Deploying Cisco AnyConnect VPNsSIMOS 1.0: Clientless SSL VPNs, Endpoint Security, and Dynamic Access Policies

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CISSP: Security Principles, Governance, and GuidelinesCISSP: Risk ManagementCISSP: Asset SecurityCISSP: Security Engineering Part 1CISSP: Security Engineering Part 2CISSP: Communication & Network Security DesignCISSP: Identity and Access ManagementCISSP: Security Assessment and TestingCISSP: Security Operations Part 1CISSP: Security Operations Part 2CISSP: Security Operations Part 3CISSP: Software Development Security

DCICT 1.0: Introducing Cisco Data Center Tech.Cisco DCICT 1.0 - Monitoring the Cisco Nexus 7000 and 5000 Series SwitchesCisco DCICT 1.0 - Describing vPCs, Cisco FabricPath, and OTV in the DataCenterCisco DCICT 1.0 - Virtualizing Network Devices and FEX OperationsCisco DCICT 1.0 - Virtualizing Storage and ServersCisco DCICT 1.0 - Using the Cisco Nexus 1000V Series SwitchCisco DCICT 1.0 - Cisco Data Center Layers and the Nexus 7000 Series SwitchCisco DCICT 1.0 - Reviewing the Cisco Nexus 5000, 2000, and MDS Product FamiliesCisco DCICT 1.0 - Comparing Storage Connectivity Options in the Data CenterCisco DCICT 1.0 - Fibre Channel Storage and Cisco MDS 9000 Series ConfigurationCisco DCICT 1.0 - The Cisco UCS Series Product FamilyCisco DCICT 1.0 - RAID Options and B-Series Blades and Cluster OptionsCisco DCICT 1.0 - UCS Management OperationsCisco DCICT 1.0 - Cisco Data Center Unified Fabric

Implementing Cisco Video Network Devices, Part 2CIVND2 1.0: Cisco Business Video CollaborationCIVND2 1.0: Cisco Business Video SolutionsCIVND2 1.0: Installation and Configuration of Cisco IP Phones and Cisco JabberCIVND2 1.0: Troubleshooting Cisco IP Phone, Cisco Jabber and Endpoint IssuesCIVND2 1.0: Describing Cisco TelePresence and EndpointsCIVND2 1.0: Configuring Cisco TelePresence TCCIVND2 1.0: Troubleshooting Cisco TelePresence EndpointsCIVND2 1.0: Configuring and Monitoring Cisco Conferencing and DMPs

Implementing Cisco IOS Network Security (IINS) 3.0Cisco IINS 3.0: Threatscape, Security Policies and Basic ArchitecturesCisco IINS 3.0: Securing Layer 2 InfrastructureCisco IINS 3.0: Securing Layer 2 Protocols and Firewall TechnologiesCisco IINS 3.0: Cisco ASA Access Control and Service PoliciesCisco IINS 3.0: Remote Access VPNsCisco IINS 3.0: Intrusion Detection and Protection

Implementing Cisco IP Telephony and Video, Part 1CIPTV 1 1.0: Introduction to Cisco Unified Communications ManagerCIPTV 1 1.0: Introduction to Single-site On-cluster CallingCIPTV 1 1.0: Call Routing ImplementationCIPTV 1 1.0: Path Selection, Dial-Peers and H.323 and SIP GatewaysCIPTV 1 1.0: Cisco Unified Border Element and Media ResourcesCIPTV 1 1.0: Cisco Audio and Video Conferencing using TelePresenceCIPTV 1 1.0: Overview of QoS in a Packet Switched Network

Cisco SPNGN Part 1SPNGN1 1.0: Networking FunctionsSPNGN1 1.0: Protocol Suites and the Internet Layer of IPSPNGN1 1.0: Managing IPv4 and IPv6 AddressingSPNGN1 1.0: The TCP/IP Transport Layer and Internet Security ThreatsSPNGN1 1.0: IPv4 Subnetting and VLSMSPNGN1 1.0: Ethernet FundamentalsSPNGN1 1.0: Switching FundamentalsSPNGN1 1.0: Operating and Securing a Cisco SwitchSPNGN1 1.0: Switching Infrastructure ConnectivitySPNGN1 1.0: Switch Troubleshooting and Routing FundamentalsSPNGN1 1.0: IOS XR Routers and Distance Vector RoutingSPNGN1 1.0: EIGRP Configuration and Router SecuritySPNGN1 1.0: WAN ConnectivitySPNGN1 1.0: Service Provider Edge Technologies

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SPNGN1 1.0: IP Addressing Solutions with NAT and DHCPSPNGN1 1.0: PPP and SONET in the WANSPNGN1 1.0: VPN TechnologiesSPNGN1 1.0: Cisco Device ManagementSPNGN1 1.0: Monitoring Network Traffic, Behavior and Administration

Implementing Cisco Video Network Devices, Part 1CIVND1 1.0: Video Conferencing and Streaming FundamentalsCIVND1 1.0: Video Compression TechnologiesCIVND1 1.0: Video Conferencing and ProtocolCIVND1 1.0: Video EndpointsCIVND1 1.0: TelePresence Endpoint Environmental Requirements and Configuration

Implementing Cisco IP Telephony and Video, Part 2CIPTV 2 1.0: CUCM v10 Video and Dynamic Routing Using ILS and GDPRCIPTV 2 1.0: CUCM v10 Multisite Deployment SolutionsCIPTV 2 1.0: CUCM v10 Globalized Call Routing and PSTN BackupCIPTV 2 1.0: CUCM v10 URI Dialing, MGCP Fallback, and SRSTCIPTV 2 1.0: CUCM v10 Bandwidth Management Tools and MOH Solutions

DESGN: Designing for Cisco Internetwork SolutionsDESGN 3.0: Designing Wide Area NetworksDESGN 3.0: Branch Office and Datacenter DesignDESGN 3.0: Campus Network Design FundamentalsDESGN 3.0: Network Design MethodologiesDESGN 3.0: Building a Modular Network DesignDESGN 3.0: Designing a Highly Available Campus NetworkDESGN 3.0: Designing a Secure Network and Edge ConnectivityDESGN 3.0: Designing Routed Networks with EIGRP and OSPFDESGN 3.0: Designing Routed Networks with IS-IS and BGPDESGN 3.0: Supporting QoS and Wireless in a Network DesignDESGN 3.0: Designing a Network for Collaboration and Introducing IP AddressingDESGN 3.0: Designing IPv4 and IPv6 Addressing PlansDESGN 3.0: Managing IP Addresses and Introducing SDN

Interconnecting Cisco Networking Devices Part 1ICND1 3.0: An Introduction to Networking and Cisco IOSICND1 3.0: Managing Switches and Routers with Cisco IOSICND1 3.0: Discovering Ethernet and Troubleshooting MethodologiesICND1 3.0: The Internet, Transport, and Application LayersICND1 3.0: Mastering IPv4 Addressing and SubnettingICND1 3.0: Discovering Cisco IOS RoutersICND1 3.0: IPv4 Access Control ListsICND1 3.0: Understanding Host-to-Host Communication and Implementing Static RoutingICND1 3.0: Introducing IPv6ICND1 3.0: IPv4 Private to Public Network Address TranslationICND1 3.0: VLANs, Trunking, and Inter-VLAN RoutingICND1 3.0: Implementing DHCP and RIPv2ICND1 3.0: Securing Management Access on an IOS DeviceICND1 3.0: Implementing Port Security and Managing the Cisco IOS

Interconnecting Cisco Networking Devices Part 2 (ICND2) 3.0ICND2 3.0: Implementing and Troubleshooting VLANs, Trunks, and EtherchannelICND2 3.0: Working with Spanning-Tree and First Hop Redundancy ProtocolsICND2 3.0: Troubleshooting IPv4 NetworksICND2 3.0: Troubleshooting IPv6 NetworksICND2 3.0: Introducing Dynamic Routing Protocols and EIGRP for IPv4ICND2 3.0: Configuring and Verifying EIGRP for IPv6 and OSPFv3ICND2 3.0: Wide Area Networks using PPP, GRE, and eBGP

Network Management and SecuritySoftware Defined Networking Essentials

Software Defined Networking FundamentalsJuniper Networks Junos Essentials

Juniper Networks Junos Essentials: Networking FundamentalsJuniper Networks Junos Essentials: Junos OS FundamentalsJuniper Networks Junos Essentials: Configuration BasicsJuniper Networks Junos Essentials: Monitoring and MaintenanceJuniper Networks Junos Essentials: Routing FundamentalsJuniper Networks Junos Essentials: Routing Policy & Firewall Filters

EMC

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EMC Information Storage and Management (ISM) v2EMC ISM v2: Data Center EnvironmentEMC ISM v2: RAID and Intelligent Storage SystemsEMC ISM v2: FC SAN, IP SAN, and FCoEEMC ISM v2: NAS, Object-based Storage, and Unified StorageEMC ISM v2: Business Continuity, Backup, Replication, and ArchivingEMC ISM v2: Remote Replication and Cloud ComputingEMC ISM v2: Securing the Storage InfrastructureEMC ISM v2: Managing the Storage Infrastructure

Cloud ComputingMS Sys. Center 2012 R2: Operating a Private Cloud

Microsoft System Center 2012 R2 – Monitor and Operate: Monitoring Cloud ServicesMicrosoft System Center 2012 R2 – Monitor and Operate: Private Cloud OverviewMicrosoft System Center 2012 R2 – Monitor and Operate: Deploying Cloud ServicesMicrosoft System Center 2012 R2 – Monitor and Operate: Service ManagementMicrosoft System Center 2012 R2 – Monitor and Operate: Problem ManagementMicrosoft System Center 2012 R2 – Monitor and Operate: Backup and RecoveryMicrosoft System Center 2012 R2 – Monitor and Operate: ComplianceMicrosoft System Center 2012 R2 – Monitor and Operate: SLAs Widgets & Dashboards

CompTIA Cloud+ CV0-001CompTIA Cloud+ CV0-001: Cloud FundamentalsCompTIA Cloud+ CV0-001: VirtualizationCompTIA Cloud+ CV0-001: Data Center InfrastructureCompTIA Cloud+ CV0-001: Cloud ManagementCompTIA Cloud+ CV0-001: Cloud SecurityCompTIA Cloud+ CV0-001: Managing Cloud Systems

Microsoft System Center 2012 R2: Configuring and Deploying a Private CloudMicrosoft System Center 2012 R2 – Configure and Deploy: VMM OverviewMicrosoft System Center 2012 R2 – Configure and Deploy: Extending & MaintainingMicrosoft System Center 2012 R2 – Configure and Deploy: Application DeliveryMicrosoft System Center 2012 R2 – Configure and Deploy: Building Private CloudsMicrosoft System Center 2012 R2 – Configure and Deploy: MonitoringMicrosoft System Center 2012 R2 – Configure and Deploy: Service ManagementMicrosoft System Center 2012 R2 – Configure and Deploy: DPMMicrosoft System Center 2012 R2 – Configure and Deploy: Automation

Managing Citrix XenDesktop 7 SolutionsAdministrating XenDesktop 7.5 and Hypervisor ManagementManaging XenDesktop 7.5 Desktops and ApplicationsConfiguring Citrix XenDesktop 7.6 ComponentsManaging a Citrix XenDesktop 7.6 EnvironmentMonitoring a Citrix XenDesktop 7.6 EnvironmentTroubleshooting a Citrix XenDesktop 7.6 Environment

OpenStack FundamentalsImplementing OpenStackConfiguring OpenStack

Virtualizing Enterprise Desktops and AppsVirtualizing Enterprise Desktops and Apps: App-V Clients and App SequencingVirtualizing Enterprise Desktops and Apps: Plan App Virtualization and Use MAPVirtualizing Enterprise Desktops and Apps: VM-based and Session-based RDSVirtualizing Enterprise Desktops and Apps: RemoteAppsVirtualizing Enterprise Desktops and Apps: Plan for Resilient Virtualized Apps

Certified Cloud Security Professional (CCSP)Cloud System Architecture – Concepts and DesignCloud Data SecurityCloud System Security - Platform and InfrastructureCloud Application SecurityCloud Service – Operations ManagementCloud Service – Legal and Compliance

Microsoft Hyper-V 2016 First LookMicrosoft Hyper-V 2016: First Look

Cloud Computing for the Business UserCloud Computing for the Business User: Concepts and Moving to the Cloud

Architecting on Amazon Web ServicesArchitecting on Amazon Web Services: IAM and Object StorageArchitecting on Amazon Web Services: Elastic Compute Cloud (EC2) Overview

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Architecting on Amazon Web Services: Elastic Compute Cloud (EC2) Auto ScalingArchitecting on Amazon Web Services: Databases and Application ServicesArchitecting on Amazon Web Services: Networking and Best Practice

Advanced Architecting on Amazon Web ServicesAdvanced Architecting on Amazon Web Services: HA and Business ContinuityAdvanced Architecting on Amazon Web Services: CostingAdvanced Architecting on Amazon Web Services: Deployment ManagementAdvanced Architecting on Amazon Web Services: Cloud Migration and ArchitectureAdvanced Architecting on Amazon Web Services: Data Storage ArchitectureAdvanced Architecting on Amazon Web Services: Security ArchitectureAdvanced Architecting on Amazon Web Services: Scalability and Elasticity

Cloud Computing Technology FundamentalsCloud Computing Fundamentals: Virtualization and Data CentersCloud Computing Fundamentals: OverviewCloud Computing Fundamentals: Storing and Managing Cloud DataCloud Computing Fundamentals: Migrating to the CloudCloud Computing Fundamentals: Identity, Presence, and PrivacyCloud Computing Fundamentals: Cloud Security

Microsoft SCCM 2012: Administering and DeployingOverview & Prerequisite Setup for System Center Configuration Manager 2012 R2Basic SCCM Maintenance and Managing Operating System DeploymentDeploying Applications and Software UpdatesAdministering System Center Configuration Manager 2012 R2SCCM 2012 R2 Performance and Health MonitoringSCCM 2012 R2 Boundaries and Security ConsiderationsSCCM 2012 R2 Compliance Settings and Managing ClientsManaging Inventory and Reporting

AWS Certified Developer - AssociateGetting Started with Amazon Web Services

Architecting Microsoft Azure SolutionsMicrosoft Azure – Architecting Solutions: Infrastructure and NetworkingMicrosoft Azure – Architecting Solutions: Securing ResourcesMicrosoft Azure – Architecting Solutions: Designing Storage and Data AccessMicrosoft Azure – Architecting Solutions: Service Support for Azure DataMicrosoft Azure – Architecting Solutions: Designing Advanced ApplicationsMicrosoft Azure – Architecting Solutions: Design Web SitesMicrosoft Azure – Architecting Solutions: Designing a Management StrategyMicrosoft Azure – Architecting Solutions: Designing a Continuity Strategy

Mentoring AssetsMentoring Assets

Mentoring Certified Information Systems Security Professional (CISSP)Mentoring Systems Security Certified Practitioner (SSCP)Mentoring 100-101 Interconnecting Cisco Networking Devices Part 1 (ICND1)Mentoring 200-101 Interconnecting Cisco Networking Devices Part 2 (ICND2)Mentoring 200-120 Cisco Certified Network Associate (CCNA)Mentoring 312-50 Certified Ethical Hacker (CEH)Mentoring SY0-401 CompTIA Security+Mentoring 300-115 Implementing Cisco IP Switched Networks (SWITCH)Mentoring 300-101 Implementing Cisco IP Routing (ROUTE)Mentoring 300-135 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)Mentoring CV0-001 CompTIA Cloud+Mentoring N10-006 CompTIA Network+Mentoring CAS-002 CompTIA Advanced Security PractitionerMentoring SK0-004 CompTIA Server+Mentoring 98-367 MTA Security FundamentalsMentoring MB0-001 CompTIA Mobility+Mentoring 98-369 Cloud FundamentalsMentoring 100-105 Interconnecting Cisco Networking Devices Part 1 (ICND1)Mentoring 200-105 Interconnecting Cisco Networking Devices Part 2 (ICND2)Mentoring 200-125 Interconnecting Cisco Networking Devices (CCNA)

Test PrepsTest Preps

TestPrep 640-461 Intro Cisco Voice and Unified Communications Admin (ICOMM)TestPrep Certified Information Systems Security Professional (CISSP)TestPrep Certified Information Security Manager (CISM)

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TestPrep E10-001 Information Storage and ManagementTestPrep 100-101 Interconnecting Cisco Networking Devices Part 1 (ICND1)TestPrep 200-101 Interconnecting Cisco Networking Devices Part 2 (ICND2)TestPrep 200-120 Cisco Certified Network Associate (CCNA)TestPrep 312-50 Certified Ethical Hacker (CEH)TestPrep SY0-401 CompTIA Security+TestPrep 300-101 Implementing Cisco IP Routing (ROUTE)TestPrep 300-115 Implementing Cisco IP Switched Networks (SWITCH)TestPrep 300-206 Implementing Cisco Edge Network Security Solutions (SENSS)TestPrep CV0-001 CompTIA Cloud+TestPrep 70-246 Monitoring and Operating a Private Cloud, System Center 2012TestPrep N10-006 CompTIA Network+TestPrep 70-247 Configuring and Deploying a Private Cloud, System Center 2012TestPrep 300-135 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)TestPrep 300-208 Implementing Cisco Secure Access Solutions (SISAS)TestPrep 300-207 Implementing Cisco Threat Control Solutions (SITCS)TestPrep CAS-002 CompTIA Advanced Security PractitionerTestPrep 300-209 Implementing Cisco Secure Mobility Solutions (SIMOS)TestPrep 640-916 Introducing Cisco Data Center Technologies (DCICT)TestPrep 640-911 Introducing Cisco Data Center Networking (DCICN)TestPrep MB0-001 CompTIA Mobility+TestPrep Certified Information Systems Security Professional (CISSP)TestPrep 98-367 Microsoft Security FundamentalsTestPrep Systems Security Certified Practitioner (SSCP)TestPrep 98-369 Cloud FundamentalsTestPrep 70-694 Virtualizing Enterprise Desktops and AppsTestPrep 210-060 Implementing Cisco Collaboration Devices (CICD)TestPrep 210-065 Implementing Cisco Video Network Devices (CICD)TestPrep 210-260 Implementing Cisco Network Security (IINS)TestPrep 200-355 Implementing Cisco Wireless Network Fundamentals (WIFUND)TestPrep 300-075 Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)TestPrep 300-070 Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)TestPrep 210-451 Understanding Cisco Cloud Fundamentals (CLDFND)TestPrep 200-310 Designing for Cisco Internetwork Solutions (DESGN)TestPrep JN0-102 JNCIA-JunosTestPrep 70-243 Administering and Deploying System Center 2012 Configuration ManagerTestPrep 640-875 Building Cisco Service Provider, Part 1 (SPNGN1)TestPrep Systems Security Certified Practitioner (SSCP)TestPrep Certified Information Systems Auditor (CISA)TestPrep N10-005 Network+

ENTERPRISE DATABASE SYSTEMSOracle 12c

Oracle Database 12c: New Features for AdministratorsOracle Database 12c: Enterprise Manager Cloud Control and Creating CDB and PDBOracle Database 12c: Managing CDB and PDB, and Data OptimizationOracle Database 12c: Using Automatic Data Optimization, Storage, and ArchivingOracle Database 12c: Managing SecurityOracle Database 12c: High Availability and Database ManagementOracle Database 12c: Tuning SQL and Using ADDMOracle Database 12c: Resource Manager, Online Operations, and ADROracle Database 12c: Transporting Databases and Managing Data

Oracle Database 12c: Install and UpgradeOracle Database 12c – Install and Upgrade: Database ArchitectureOracle Database 12c – Install and Upgrade: InstallationOracle Database 12c – Install and Upgrade: Upgrading

Oracle Database 12c: AdministrationOracle Database 12c - Administration: Database Architecture and Management ToolsOracle Database 12c – Administration: Manage the Database InstanceOracle Database 12c – Administration: The Network Environment and User SecurityOracle Database 12c – Administration: Storage structures and Undo DataOracle Database 12c – Administration: Data Concurrency and AuditingOracle Database 12c – Administration: Backup, Recover, and Move DataOracle Database 12c – Administration: Maintenance and Performance TuningOracle Database 12c – Administration: Resource Manager, Scheduler, and Support

Oracle Database 12c: Backup and Recovery

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Oracle Database 12c - Backup and Recovery: Configuring for RecoverabilityOracle Database 12c - Backup and Recovery: Performing and Managing BackupsOracle Database 12c - Backup and Recovery: Failure and Recovery ConceptsOracle Database 12c - Backup and Recovery: Perform Recovery and Secure BackupOracle Database 12c - Backup and Recovery: Using Flashback TechnologiesOracle Database 12c - Backup and Recovery: Transporting Data and Performing PITROracle Database 12c - Backup and Recovery: Duplicating Databases and Tuning RMAN

Oracle Database 12c RevisionsManaging an Oracle Database 12c InstanceConnectivity and Space Management in Oracle Database 12cUser Security and Auditing in Oracle Database 12cBacking Up, Recovering, Importing, and Exporting Data in Oracle Database 12cDatabase Maintenance and Performance Tuning in Oracle Database 12cSQL Tuning, Resource Management, and Job Scheduling in Oracle Database 12c

Oracle Database 12c: Introduction to SQLOracle Database 12c - Introduction to SQL: Relational Database and SQL DeveloperOracle Database 12c - Introduction to SQL: SQL*Plus and SELECT StatementOracle Database 12c - Introduction to SQL: Restrict, Sort, and Customize OutputOracle Database 12c - Introduction to SQL: Data Conversion and Aggregating DataOracle Database 12c - Introduction to SQL: Working with Joins and SubqueriesOracle Database 12c - Introduction to SQL: Data Manipulation LanguageOracle Database 12c - Introduction to SQL: Working with SET Operators and DDL

Oracle Database 12c: Performance TuningOracle 12c Performance Tuning: IntroductionOracle 12c Performance Tuning: Automatic Workload RepositoryOracle 12c Performance Tuning: Metrics and MonitoringOracle 12c Performance Tuning: Application Monitoring and SQL DiagnosticsOracle 12c Performance Tuning: Tuning Problem SQL StatementsOracle 12c Performance Tuning: Measuring and Maintaining SQL PerformanceOracle 12c Performance Tuning: Performance Tuning SummaryOracle 12c Performance Tuning: Tuning Instance Memory

Oracle Database 12c: RAC AdministrationOracle Database 12c RAC Administration: Introduction to Oracle RACOracle Database 12c RAC Administration: Installing, Configuring, and PatchingOracle Database 12c RAC Administration: Day-to-Day AdministrationOracle Database 12c RAC Administration: Backup and RecoveryOracle Database 12c RAC Administration: Global Resource ManagementOracle Database 12c RAC Administration: Monitoring and TuningOracle Database 12c RAC Administration: Client Connections and QoSOracle Database 12c RAC Administration: Services and Multitenant Architecture

Oracle 11gOracle Database 11g: SQL Tuning

Oracle Database 11g: Architecture, SQL Tuning, and OptimizationOracle Database 11g: Indexes, Access Paths, and Join OperationsOracle Database 11g: Execution Plans and Star TransformationsOracle Database 11g: Optimizer Statistics, Hints, and Cursor SharingOracle Database 11g: Application Tracing and Automatic SQL Tuning

Oracle Database 11g: Secure BackupOracle Database 11g: Configuring OSB and SecurityOracle Database 11g: Securing Domain and Data in Oracle Secure BackupOracle Database 11g: RMAN and Oracle Secure BackupOracle Database 11g: Managing Backups and InfrastructureOracle Database 11g: Tape Vaulting, Duplication, and Tuning

Oracle Database 11g: RAC AdministrationOracle Database 11g: Installation of Clusterware and RACOracle Database 11g: RAC Database and Oracle Clusterware AdministrationOracle Database 11g: RAC Performance TuningOracle Database 11g: Configure, Manage, and Use Services in RACOracle Database 11g: Diagnosing Oracle Clusterware and Node ManagementOracle Database 11g: High Availability in RAC

Oracle Database 11g: SecurityOracle Database 11g: Introduction to Database Security and SolutionsOracle Database 11g: Database SecurityOracle Database 11g: Database AuditingOracle Database 11g: Basic User and Strong Authentication

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Oracle Database 11g: Enterprise User Security and Proxy AuthenticationOracle Database 11g: Privileges, Roles, and Application ContextsOracle Database 11g: Virtual Private DatabaseOracle Database 11g: Oracle Label Security and the Data Masking PackOracle Database 11g: Encryption ConceptsOracle Database 11g: Transparent Data EncryptionOracle Database 11g: Oracle Net Services and Listener SecurityOracle Database 11g: Firewalls, Oracle Connection Manager, and SQL*Plus Security

Oracle Database 11g: New Features for Administrators Release 2Oracle Database 11g Release 2: Installation and Oracle RestartOracle Database 11g Release 2: ASM, Storage and Partitioning EnhancementsOracle Database 11g Release 2: Oracle Partitioning and Security FeaturesOracle Database 11g Release 2: Using Change Management SolutionsOracle Database 11g Release 2: Intelligent Infrastructure EnhancementsOracle Database 11g Release 2: Diagnosability EnhancementsOracle Database 11g Release 2: SQL Monitoring and Performance EnhancementsOracle Database 11g Release 2: Application Performance EnhancementsOracle Database 11g Release 2: Backup, Recover, Archive, and Repair DataOracle Database 11g Release 2: Oracle Scheduler and Secure Backup

Oracle Database 11g: Admins Workshop I Release 2Oracle Database 11g Release 2: Database Architecture and InstallationOracle Database 11g Release 2: Database Creation and Instance ManagementOracle Database 11g Release 2: The ASM Instance and Network ConnectivityOracle Database 11g Release 2: Storage Structures and User SecurityOracle Database 11g Release 2: Managing Concurrency, Undo, and AuditingOracle Database 11g Release 2: Managing Database Maintenance and PerformanceOracle Database 11g Release 2: Backup and RecoveryOracle Database 11g Release 2: Moving Data and Oracle Support

Oracle Database 11g: Admins Workshop II Release 2Oracle Database 11g Release 2: Database Architecture and Recovery OperationsOracle Database 11g Release 2: The RMAN Catalog and Creating BackupsOracle Database 11g Release 2: Performing Restore and Recovery TasksOracle Database 11g Release 2: Using, Monitoring and Tuning RMANOracle Database 11g Release 2: Database Diagnostics and Flashback TechnologiesOracle Database 11g Release 2: Managing Database Memory and PerformanceOracle Database 11g Release 2: Managing Database Resources and the SchedulerOracle Database 11g Release 2: Managing Database Space and Duplication

Oracle SOA Suite 11gOracle SOA Suite 11g: Introduction to SOAOracle SOA Suite 11g: SOA Governance and Service DesignOracle SOA Suite 11g: SOA Composite ApplicationsOracle SOA Suite 11g: Mediator and BPEL ComponentsOracle SOA Suite 11g: Human Task and Business Rules ComponentsOracle SOA Suite 11g: SOA Security and Adoption Planning

Microsoft SQL Server 2016Microsoft SQL Server 2016 First Look

Microsoft SQL Server 2016 First Look: PreviewMicrosoft SQL Server 2014

MS SQL Server 2014: Designing Database SolutionsMicrosoft SQL Server 2014 - Designing Solutions: Planning InfrastructureMicrosoft SQL Server 2014 - Designing Solutions: Private CloudsMicrosoft SQL Server 2014 - Designing Solutions: Windows Azure SQL DatabaseMicrosoft SQL Server 2014 - Designing Solutions: High AvailabilityMicrosoft SQL Server 2014 - Designing Solutions: Clustering and AlwaysOnMicrosoft SQL Server 2014 - Designing Solutions: Backup and Recovery

MS SQL Server 2014: Business Intelligence SolutionMicrosoft SQL Server 2014 - Designing BI Solutions: BI Infrastructure DesignMicrosoft SQL Server 2014 - Designing BI Solutions: Extract, Transform, and LoadMicrosoft SQL Server 2014 - Designing BI Solutions: Data ModelsMicrosoft SQL Server 2014 - Designing BI Solutions: Reporting ServicesMicrosoft SQL Server 2014 - Designing BI Solutions: SharePoint IntegrationMicrosoft SQL Server 2014 - Designing BI Solutions: MDX Queries and PerformanceMicrosoft SQL Server 2014 - Designing BI Solutions: Availability and Recovery

MS SQL Server 2014: Data Models and ReportsMicrosoft SQL Server 2014: Design and Install Analysis Services and Tools

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Microsoft SQL Server 2014: Designing Multidimensional Models and Data SourcesMicrosoft SQL Server: Implement and Configure CubesMicrosoft SQL Server 2014: Design and Implement DimensionsMicrosoft SQL Server: Implement Partitions and Custom LogicMicrosoft SQL Server 2014: MDX Queries, Process Models, and Deploy DatabasesMicrosoft SQL Server 2014: Manage, Maintain, and Troubleshoot SSASMicrosoft SQL Server 2014: Create and Manage Tabular Data ModelsMicrosoft SQL Server 2014: Design Reports and Create Data Sources and DatasetsMicrosoft SQL Server 2014: Report Formatting and InteractivityMicrosoft SQL Server 2014: Manage Reporting ServicesMicrosoft SQL Server 2014: Process Report and Create Subscriptions and Schedules

Systems and Database DesignGeneric Database Fundamentals

Generic Database Fundamentals: Architecture and Normalization ConceptsGeneric Database Fundamentals: Relation Algebra, SQL, and Concurrency Concepts

Microsoft SQL Server 2012Microsoft SQL Server 2012: Querying

Microsoft SQL Server 2012: Creating Database ObjectsMicrosoft SQL Server 2012: Querying Basics and Modifying DataMicrosoft SQL Server 2012: Manipulate Data Using Operators and FunctionsMicrosoft SQL Server 2012: Creating Functions and TriggersMicrosoft SQL Server 2012: Creating Programming Objects and Optimizing QueriesMicrosoft SQL Server 2012: Managing XML Data

Microsoft SQL Server 2012: Database AdministrationMicrosoft SQL Server 2012: Installation and UpgradeMicrosoft SQL Server 2012: Instance Configuration and Database CreationMicrosoft SQL Server 2012: Managing Databases and Automating TasksMicrosoft SQL Server 2012: Security ManagementMicrosoft SQL Server 2012: Managing Database DataMicrosoft SQL Server 2012: Managing Indexes, Full-Text Search and PartitionsMicrosoft SQL Server 2012: Backing Up and Restoring DatabasesMicrosoft SQL Server 2012: Database Monitoring and Performance TuningMicrosoft SQL Server 2012: Configuring High Availability

Microsoft SQL Server: Developing DatabasesMicrosoft SQL Server 2012 – Developing Databases: Implementing Tables and ViewsMicrosoft SQL Server 2012 – Developing Databases: Implementing IndexesMicrosoft SQL Server 2012 – Developing Databases: Stored ProceduresMicrosoft SQL Server 2012 – Developing Databases: CLR IntegrationMicrosoft SQL Server 2012 – Developing Databases: Working with DataMicrosoft SQL Server 2012 – Developing Databases: Working with XML DataMicrosoft SQL Server 2012 – Developing Databases: Tuning and Optimizing QueriesMicrosoft SQL Server 2012 – Developing Databases: Managing and TroubleshootingMicrosoft SQL Server 2014 - Developing Databases: New Features

Microsoft SQL Server 2012: Implementing a Data WarehouseMicrosoft SQL Server 2012 – Implementing a Data Warehouse: Design and DeploymentMicrosoft SQL Server 2012 – Implementing a Data Warehouse: Create Basic PackagesMicrosoft SQL Server 2012 – Implementing a Data Warehouse: ETL SolutionsMicrosoft SQL Server 2012 – Implementing a Data Warehouse: Enhancing PackagesMicrosoft SQL Server 2012 – Implementing a Data Warehouse: Custom ComponentsMicrosoft SQL Server 2012 – Implementing a Data Warehouse: Installing SSISMicrosoft SQL Server 2012 – Implementing a Data Warehouse: TroubleshootingMicrosoft SQL Server 2012 – Implementing a Data Warehouse: DQS and MDS Solutions

SQLIntroduction to SQL

Introduction to SQLIntroduction to SQL: Managing Table DesignIntroduction to SQL: Multiple Tables and Advanced QueriesIntroduction to SQL: Views, Transactions, and SQL Security Architecture

MySQLMySQL Essentials

MySQL: Database Concepts, Design, and InstallationMySQL: Using the Data Manipulation and Definition StatementsMySQL: Querying Data Using the SELECT StatementMySQL: Storage Engines, Advanced Indexing, and MaintenanceMySQL: General Syntax, Advanced Queries, and Stored Programs

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MySQL: Advanced Routines, Optimization, and DCLMySQL: Administration, Transactions, Optimization, Scaling, Backup, and RecoveryMySQL: Performance Monitoring, Database Health and Integrity, and Security

Big DataBig Data Fundamentals

The Big Data Technology WaveBig Data Opportunities and Challenges

Apache Spark FundamentalsProgramming and Deploying Apache Spark Applications

Apache Hadoop and MapReduce EssentialsMapReduce EssentialsApache Hadoop

Hadoop EcosystemEcosystem for HadoopInstallation of HadoopData Repository with HDFS and HBaseData Repository with FlumeData Repository with SqoopData Refinery with YARN and MapReduceData Factory with HiveData Factory with PigData Factory with Oozie and HueData Flow for the Hadoop Ecosystem

Hadoop OperationsDesigning Hadoop ClustersHadoop in the CloudDeploying Hadoop ClustersHadoop Cluster AvailabilitySecuring Hadoop ClustersOperating Hadoop ClustersStabilizing Hadoop ClustersCapacity Management for Hadoop ClustersCloudera Manager and Hadoop ClustersPerformance Tuning of Hadoop Clusters

Big Data – The Corporate Leadership PerspectiveBig Data Corporate Leadership Perspective

Big Data – The Engineering PerspectiveBig Data Engineering Perspectives

Big Data – The Legal PerspectiveBig Data - The Legal Perspective

Big Data - The Marketing PerspectiveBig Data Marketing Perspective

Big Data – The Strategic Planning PerspectiveBig Data Strategic Planning

Big Data – The Sales PerspectiveBig Data Sales Perspective

Apache Spark Advanced TopicsSpark CoreSpark StreamingMLlib, GraphX, and R

Apache KafkaApache Kafka OperationsApache Kafka Development

Business IntelligenceData Warehousing and Business Intelligence

Microsoft SQL Server Data Warehousing and Business Intelligence OverviewBusiness Intelligence with QlikView

Business Intelligence with QlikViewData Science

Data Science Fundamentals in RFundamental Methods for Data Science in RMachine Learning Examples for Data Science in R

No SQLMongoDB

MongoDB: Indexing, Replication, and Security

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MongoDB: Concepts, Installation, and QueryingNoSQL

In Depth with NoSQLProgramming with NoSQLNoSQL Concepts and BackgroundNoSQL Models and Applications

RavenDB FundamentalsRavenDB OverviewRavenDB Integration

Apache CassandraAn Overview of Apache Cassandra

Apache HBase FundamentalsApache HBase Fundamentals: Installation, Architecture, and Data ModelingApache HBase Fundamentals: Access Data through the Shell and Client APIApache HBase Fundamentals: Advanced API, Administration, and MapReduce

Data VisualizationData Visualization with Tableau

Tableau Charts, Maps, and DashboardsTableau Visualization

Data Visualization EssentialsData Visualization: Essentials

Database FundamentalsDatabase Fundamentals

SQL Server Database Fundamentals: Design Principles and Data ManipulationSQL Server Database Fundamentals: Creating, Optimizing, and Securing Databases

Operational IntelligenceOperational Intelligence Fundamentals with Splunk

Using Your Data with SplunkSplunk AdministrationSplunk Visualizations and DashboardsIndexers, Clusters, and Advanced SearchSplunk Fundamentals

Mentoring AssetsMentoring Assets

Mentoring 70-462 Administering Microsoft SQL Server 2012 DatabasesMentoring 98-364 Database Fundamentals

Test PrepsTest Preps

TestPrep 1Z0-050 Oracle Database 11g: New Features for AdministratorsTestPrep 1Z0-052 Oracle Database 11g: Administration ITestPrep 70-432 TS: Microsoft SQL Server 2008, Implementation and MaintenanceTestPrep 70-433 TS: Microsoft SQL Server 2008, Database DevelopmentTestPrep 1Z0-053 Oracle Database 11g: Administration IITestPrep 70-462 Administering Microsoft SQL Server 2012/2014 DatabasesTestPrep 70-461 Querying Microsoft SQL Server 2012/2014TestPrep 70-463 Implementing a Data Warehouse with SQL Server 2012/2014TestPrep 70-464 Developing Microsoft SQL Server DatabasesTestPrep 1Z0-060 Upgrade to Oracle Database 12cTestPrep 70-413 Designing and Implementing a Server InfrastructureTestPrep 1Z0-062 Oracle Database 12c: Installation and AdministrationTestPrep 1Z0-047 Oracle Database SQL ExpertTestPrep 1Z0-061 Oracle Database 12c: SQL Fundamentals

ENTERPRISE RESOURCE PLANNING SYSTEMSSAP

Overview of SAP for Project TeamsOverview of SAP SolutionsFinancial Accounting with SAPSAP Logistics ModulesSAP ERP ArchitectureSAP AdministrationSAP Project Planning and ImplementationSAP NetWeaver Platform

SAP Business Suite 7 for End UsersSAP Enterprise Resource Planning (ERP)SAP Customer Relationship Management (CRM)

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SAP Product Lifecycle ManagementSAP Supply Chain ManagementSAP Supplier Relationship Management

SAP Business One for End UsersSAP Business One - Introduction for End Users

SAP Business Objects Business IntelligenceSAP BusinessObjects: OverviewSAP BusinessObjects: Crystal ReportsSAP BusinessObjects: Web IntelligenceSAP BusinessObjects: Dashboards and AnalyticsSAP BusinessObjects: InfoViewSAP BusinessObjects: Business Intelligence

Microsoft DynamicsMicrosoft Dynamics CRM 2013: Applications

Application Skills in Microsoft Dynamics CRM 2013Sales Automation in Microsoft Dynamics CRM 2013Marketing Automation in Microsoft Dynamics CRM 2013Customer Service Automation in Microsoft Dynamics CRM 2013

Microsoft Dynamics CRM 2013: Cust. and Conf.Microsoft Dynamics CRM 2013 - Customization and Configuration: IntroductionMicrosoft Dynamics CRM 2013 - Customization and Configuration: EntitiesMicrosoft Dynamics CRM 2013 - Customization and Configuration: Relationships

Business Intelligence with MS Dynamics CRM 2013Microsoft Dynamics CRM 2013: Forms, Marketing, Contacts, and Processes

TOGAFTOGAF 9.1 Fundamentals

TOGAF Fundamentals - Enterprise Architecture BasicsTOGAF Fundamentals - Content Framework and Capability Basics

SalesforceCreating Employee Apps with Force.com

Creating AppsReporting and User Management

Developing Applications in Force.comIntermediate Programming in Force.comBasic Programming in Force.com

Web Design Solution AreaAdobe

Adobe AIR 3Adobe Air 3 for Flash CS5.5 Developers

Adobe InDesign CS5Adobe InDesign CS5: Fundamentals

Adobe Reader XAdobe Reader X

Adobe ColdFusion 10Adobe ColdFusion 10 Fundamentals

Using Adobe TypekitGetting Started with TypekitUsing Typekit Fonts on Web Sites

Adobe Edge Animate CCAdobe Edge Animate CC: Exploring the Interface

Adobe Captivate 8 FundamentalsAdobe Captivate 8: Media and InteractivityAdobe Captivate 8: Getting Started

Adobe Dreamweaver CC 2015Adobe Dreamweaver CC 2015 FundamentalsBasic Coding with Adobe Dreamweaver CC 2015The Adobe Dreamweaver CC 2015 InterfaceAdobe Dreamweaver CC 2015 Browsers and HTMLAdobe Dreamweaver CC 2015 Web Design

Adobe Flash Professional CC 2015Adobe Flash Professional CC 2015 FundamentalsDrawing with Adobe Flash Professional CC 2015Adobe Flash Professional CC 2015 ToolsAdobe Flash Professional CC 2015 AnimationsAdobe Flash Professional CC 2015 Programming

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Adobe Illustrator CC 2015Adobe Illustrator CC 2015 Introduction and New FeaturesAdobe Illustrator CC 2015 FundamentalsDrawing in Adobe Illustrator CC 2015Working with Text in Adobe Illustrator CC 2015Adobe Illustrator CC 2015 ToolsAdobe Illustrator CC 2015 Working with the Pen Tools and ObjectsAdobe Illustrator CC 2015 Gradients and Bitmap ImagesAdobe Illustrator CC 2015 Advanced Tools and Effects

Adobe InDesign CC 2015Adobe InDesign CC 2015 FundamentalsAdobe InDesign CC 2015 Basic Navigation and ToolsWorking with Images and Exporting Files in Adobe InDesign CC 2015Working with Objects and Editing Tools in Adobe InDesign CC 2015Working with Text in Adobe InDesign CC 2015Working with Pages in Adobe InDesign CC 2015

Adobe Premiere Elements 13Adobe Premiere Elements 13 Essentials

Adobe Premiere Pro CC 2015Adobe Premiere Pro CC 2015 FundamentalsAdobe Premiere Pro CC 2015 Panels and EffectsAdobe Premiere Pro CC 2015 Movies and Application Extensibility

Scripting and Web LanguagesJavaScript - JsRender

JsRender FundamentalsAdvanced JsRender Features

JavaScript Single Page AppsJavaScript SPA: Getting Started with SPA in Visual Studio 2013JavaScript SPA: SPA Views and RoutesJavaScript SPA: Durandal Modules and Lifecycle eventsJavaScript SPA: Adding Views and Handling View Navigation in DurandalJavaScript SPA: Connecting to and Managing DataJavaScript SPA: Working with Rich Application DataJavaScript SPA: Managing Application DataJavaScript SPA: Working With Validation

Building Apps with jQuery MobilejQuery Mobile – Forms, Lists, Sets and TablesOptimizing jQuery Mobile AppsIntegrating jQuery Mobile with PhoneGapjQuery Mobile – App Basics, UI Controls and Navigation

Developing with Kendo UIKendo UI: Installation and OverviewKendo UI: HTML Helpers for ASP.NET MVCKendo UI: Mobile API

JavaScript - Ember.jsJavaScript - Ember.js Fundamentals

JavaScript - KnockoutAdvanced Knockout TechniquesConfiguring Forms with KnockoutKnockout FundamentalsWorking with Knockout

CSS3, Sass and LessNavigation Elements and Animations with CSS3Forms, Positioning, and Layout with CSS3Creating Styles with CSS3 and Styling TextStyling Page Elements using CSS3Extending CSS3 with Sass and LessAdvanced Options, Responsive Web Design, and Management with CSS3

JavaScript EssentialsJavaScript Essentials: Getting StartedJavaScript Essentials: Working with Page ElementsJavaScript Essentials: Language FeaturesJavaScript Essentials: JavaScript In DepthJavaScript Essentials: Dynamic JavaScript CodeJavaScript Essentials: Dynamic Content and HTML5

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JavaScript Essentials: Basic Browser InteractionJavaScript Essentials: Input and the MouseJavaScript Essentials: Date and Math FunctionsJavaScript Essentials: Working with Strings

Angular JSWorking with Directives in AngularJSGetting Started with AngularJSServices in AngularJSTesting in AngularJSAngularJS Controllers and Directives

Introduction to BootstrapBootstrap ElementsBootstrap Introduction

jQueryjQuery: Basic Setup and FeaturesjQuery: Using Essential Features and FunctionsjQuery: Advanced Features and Functions

JavaScript SenchaJavaScript Sencha: Ext JSJavaScript Sencha: Sencha Touch

TypeScript EssentialsTypeScript Essentials: Advanced TypeScriptTypeScript Essentials: Getting Started

Underscore.jsUnderscore.js: Array, Object, and Utility FunctionsUnderscore.js: Collection Functions and Function Functions

Javascript: Backbone.jsGetting Started with Backbone.jsComplex Application Development with Backbone.js

Building Web Applications with Node.jsNode.js FundamentalsNode.js: Files, Data Stores, Networked, and WebSocket ApplicationsNode.js: Express Applications and the MEAN StackOptimizing and Securing Node.js ApplicationsNode.js: Debugging, Testing, Deploying, and Maintaining Node Applications

Application Development with Node.js and the .NET FrameworkWorking with Node.js and .NETEdge.js, Node.js, and ASP.NET MVCAzure, Node.js, and SQL Server

Advanced AngularJSAngularUI Utilities and ModulesAngularJS Security ConsiderationsAngularJS and TypeScriptAngularUI Companion FrameworksWorking with Data in AngularJS

AngularJS and ASP.NET 5 MVC 6AngularJS and ASP.NET 5 MVC 6: Data Persistence, Validation, and SecurityAngularJS and ASP.NET 5 MVC 6: Creating an SPA

AngularJS FundamentalsControllers and DirectivesServices and RoutingTesting AngularJSAnimation and InternationalizationBeginning AngularJSIntroduction to Directives

Building Apps with MEAN StackDeveloping and Deploying Web Applications with MEAN.jsSecuring, Testing, and Deploying MEAN Applications

Automating Web Development Tasks with Gulp.jsIntroducing Gulp.js to Web DevelopmentWeb Building and Testing with Gulp.js

Web DevelopmentHTML5

Introduction to HTML5HTML5 Layout

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HTML5 and CSS3HTML5 Layout with CSS3HTML5 FormsHTML5 APIs and MediaHTML5 and Advanced CSS3HTML5 and JavaScriptHTML5 Graphics and CanvasAdvanced HTML5Advanced Features of JavaScript, CSS3 and HTML5

JSON FundamentalsJSON Essentials

XML EssentialsXML Language BasicsManipulating XML with the XML DOM and AjaxXML Transformation Using XSLT and XSL-FOQuerying XML Data with XPath and XQueryWeb Services and XML

Web ServicesApache Web Services

Fundamentals of Apache Web ServicesApache Web Services Advanced

REST APIREST API: Exploring the Basic FeaturesREST API: Exploring the Advanced Features

Web DesignResponsive Web Design

Responsive Web Design: Flexible Grids, Images, and Media QueriesResponsive Web Design: Flexible Data and UIs, Devices, Process and Performance

Web Design EssentialsWeb Design BasicsWeb Design Enhancements

Using JustinmindIntroduction to JustinmindThe Justinmind Desktop Application InterfaceCreating and Simulating a Working Prototype

Web Application FrameworksCreating Web Applications with Sinatra

Sinatra FundamentalsWorking with Sinatra

Building Dynamic Web Sites with LAMP StackCreating a LAMP StackBuilding Dynamic Web Sites with MySQL and PHP

Content Management SystemsDrupal 8

Drupal 8 First LookWordPress

WordPress Introduction and Basic ConfigurationWordPress Networking and SecurityWordPress Advanced Themes and Administration

BUSINESS SKILLS FOR THE IT PROFESSIONALIT Business

IT Infrastructure Library Foundation SyllabusITIL® 2011 Edition Foundation: ITIL® and the Service LifecycleITIL® 2011 Edition Foundation: Service Strategy FundamentalsITIL® 2011 Edition Foundation: Service Strategy ProcessesITIL® 2011 Edition Foundation: Service Design FundamentalsITIL® 2011 Edition Foundation: Service Design ProcessesITIL® 2011 Edition Foundation: Service Transition Processes and PoliciesITIL® 2011 Edition Foundation: Introduction to Service OperationITIL® 2011 Edition Foundation: Service Operation ProcessesITIL® 2011 Edition Foundation: Continual Service Improvement

Intermediate Level: Op. Support & Analysis (OSA)ITIL® 2011 Edition OSA: Introduction to Incident ManagementITIL® 2011 Edition OSA: Introduction to Operational Support and AnalysisITIL® 2011 Edition OSA: Introduction to Event Management

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ITIL® 2011 Edition OSA: Technology and Implementation ConsiderationsITIL® 2011 Edition OSA: Incident Management InteractionsITIL® 2011 Edition OSA: Introduction to Request FulfillmentITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and ChallengesITIL® 2011 Edition OSA: Introduction to Problem ManagementITIL® 2011 Edition OSA: Problem Management Process Interfaces and ChallengesITIL® 2011 Edition OSA: Introduction to Access ManagementITIL® 2011 Edition OSA: Introduction to the Service DeskITIL® 2011 Edition OSA: Service Desk Metrics and OutsourcingITIL® 2011 Edition OSA: Introduction to FunctionsITIL® 2011 Edition OSA: Function Activities

ITIL® 2011 Edition OverviewITIL® 2011 Edition Overview: Creating a Service CultureITIL® 2011 Edition Overview: Introduction to the ITIL® FrameworkITIL® 2011 Edition Overview: Certification and Benefits

Technical Management EssentialsTransitioning from Technical Professional to ManagementStrategies for Transitioning to Technical ManagementManaging Technical Professionals

Customer Service Representative, ProfessionalismThe Customer Service Representative (CSR)Support Center Services and Work EnvironmentTeam and Customer Relationships

Customer Service Representative, SkillsCustomer InteractionsCommunication SkillsConflict, Stress, and Time Management

Customer Service Representative, ProcessCustomer Service Processes and ProceduresQuality in a Support CenterSupport Center Tools, Technologies and MetricsDealing with Irrational Customers and Escalating Complaints

Writing Skills for Technical ProfessionalsWriting for Technical Professionals: Preparation and PlanningWriting for Technical Professionals: Effective Writing Techniques

IT Strategy EssentialsIT Strategy Essentials: Business and IT Strategy AlignmentIT Strategy Essentials: Creating an IT Strategy PlanIT Strategy Essentials: Implementing an IT StrategyFinal Exam: IT Strategy Essentials

IT Security for End UsersIT Security for End Users: IT Security FundamentalsIT Security for End Users: Using Corporate Devices SecurelyIT Security for End Users: Secure Corporate Communications and Networking

Test PrepsTest Preps

TestPrep ITIL FoundationMentoring

MentoringMentoring ITIL Foundation

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Desktop VideosAdobe

Adobe Reader XAdobe Reader X

Adobe AIR 3Adobe Air 3 for Flash CS5.5 Developers

Adobe InDesign CS5Adobe InDesign CS5: Fundamentals

Adobe Acrobat Pro X1Adobe Acrobat Pro XI Fundamentals

Adobe Captivate 7Adobe Captivate 7 FundamentalsAdobe Captivate 7 Editing Project Files

Adobe Dreamweaver CCAdobe Dreamweaver CC - Essentials

Adobe Flash Professional CCAdobe Flash Professional CC - Working with ActionScriptAdobe Flash Professional CC - Additional Tools and FeaturesAdobe Flash Professional CC - Introduction and Basic Tools

Adobe CC Overview New FeaturesAdobe CC Overview of New Features

Adobe ColdFusion 10Adobe ColdFusion 10 Fundamentals

Adobe Captivate 8 FundamentalsAdobe Captivate 8: Media and InteractivityAdobe Captivate 8: Getting Started

Adobe Acrobat DCAdobe Acrobat DC FundamentalsWorking with Adobe Acrobat DC

Adobe Dreamweaver CC 2015Adobe Dreamweaver CC 2015 FundamentalsBasic Coding with Adobe Dreamweaver CC 2015The Adobe Dreamweaver CC 2015 InterfaceAdobe Dreamweaver CC 2015 Browsers and HTMLAdobe Dreamweaver CC 2015 Web Design

Adobe Flash Professional CC 2015Adobe Flash Professional CC 2015 FundamentalsDrawing with Adobe Flash Professional CC 2015Adobe Flash Professional CC 2015 ToolsAdobe Flash Professional CC 2015 AnimationsAdobe Flash Professional CC 2015 Programming

Adobe Illustrator CC 2015Adobe Illustrator CC 2015 Introduction and New FeaturesAdobe Illustrator CC 2015 FundamentalsDrawing in Adobe Illustrator CC 2015Working with Text in Adobe Illustrator CC 2015Adobe Illustrator CC 2015 ToolsAdobe Illustrator CC 2015 Working with the Pen Tools and ObjectsAdobe Illustrator CC 2015 Gradients and Bitmap ImagesAdobe Illustrator CC 2015 Advanced Tools and Effects

Adobe InDesign CC 2015Adobe InDesign CC 2015 FundamentalsAdobe InDesign CC 2015 Basic Navigation and ToolsWorking with Images and Exporting Files in Adobe InDesign CC 2015

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Working with Objects and Editing Tools in Adobe InDesign CC 2015Working with Text in Adobe InDesign CC 2015Working with Pages in Adobe InDesign CC 2015

Adobe Photoshop CC 2015Adobe Photoshop CC 2015: File Types and Color EditingAdobe Photoshop CC 2015 BasicsAdobe Photoshop CC 2015 Enhancement Tools and TechniquesAdobe Photoshop CC 2015 Cloning and EditingAdobe Photoshop CC 2015 Paths and TechniquesAdobe Photoshop CC 2015: Selection Tools and TechniquesAdobe Photoshop CC 2015: Layers and Type

Adobe Premiere Elements 13Adobe Premiere Elements 13 Essentials

Adobe Premiere Pro CC 2015Adobe Premiere Pro CC 2015 FundamentalsAdobe Premiere Pro CC 2015 Panels and EffectsAdobe Premiere Pro CC 2015 Movies and Application Extensibility

Adobe Edge Animate CCAdobe Edge Animate CC: Exploring the Interface

Apple Mac OS XMac OS X Lion for End Users

Getting Started with Mac OS X Lion for End UsersGetting Organized with Mac OS X LionUsing Mac OSX Lion to Interact with the WorldUnder the Hood with Mac OS X Lion

Getting Started with Mac OS X YosemiteWorking with Mac OS X YosemiteIntroducing Mac OS X Yosemite

Mac OS X Yosemite EssentialsInstalling Mac OS X YosemiteManaging and Configuring Mac OS X YosemiteEnhancing the User Experience in Mac OS X Yosemite ApplicationsCollaborating and Communicating Using Mac OS X Yosemite

Mac OS X El Capitan: First Look for End UsersMac OS X El Capitan First Look

Apple Safari XApple Safari for End Users

Getting Started with SafariUp and Running with Safari 5.1Sharing Content and Browsing the Web Privately and Securely using Safari

Best Practices for Desktop UsersIT Security for End Users

IT Security for End Users: IT Security FundamentalsIT Security for End Users: Using Corporate Devices SecurelyIT Security for End Users: Secure Corporate Communications and Networking

Microsoft Office 2016Office 2016 First Look

Microsoft Office 2016: First Look Modern ProductivityMicrosoft Office 2016: First Look Functionality and Collaboration

Microsoft Office 2016: Beginning PowerPointIntroduction to the PowerPoint 2016 Interface and Basic TasksModifying and Formatting Slides in PowerPoint 2016Formatting Text Boxes and Working with Graphic Content in PowerPoint 2016Working with Graphic, Audio, and Video Content in PowerPoint 2016

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Constructing and Modifying Tables and Charts in PowerPoint 2016Microsoft Office 2016: Beginning Word

Working with the Interface and Performing Basic Tasks in Word 2016Formatting Text in Word 2016Customizing Options and Using Document Views in Word 2016Creating and Formatting Tables in Word 2016Headers, Footers, Page Numbering, and Layout in Word 2016Using the Navigation Pane and Creating Lists in Word 2016

Microsoft Office 2016: Intermediate PowerPointUsing Slide Show Presentation Tools in PowerPoint 2016Creating Photo Albums, Sections, Transitions, and Animations in PowerPoint 2016Using Hyperlinks, Actions, and Comments in PowerPoint 2016Exporting Presentations and Compressing Media in PowerPoint 2016Customizing Proofing and Default Options in PowerPoint 2016Sharing and Protecting Presentations in PowerPoint 2016

Microsoft Office 2016: Intermediate WordDesigning and Formatting Illustrations in Word 2016Using Illustrations, Styles, and Themes in Word 2016Advanced Table Customization in Word 2016Maintaining, Protecting, and Reviewing Documents in Word 2016References, Proofing, Mail Merges, and Forms in Word 2016Sharing and Collaborating on Documents in Word 2016

Microsoft Office 2016: Beginning ExcelCreating, Editing, and Saving Excel 2016 WorkbooksFormatting Excel 2016 DataData Presentation Strategies Using Excel 2016Formulas and Functions in Excel 2016Excel 2016 Charts, Tables, and Images

Microsoft Office 2016: Intermediate ExcelCustomizing Views, Styles, and Templates in Excel 2016Working with Excel 2016 DataCreating Custom Visual Effects in Excel 2016Macros and Advanced Queries in Excel 2016Excel 2016 PivotTables and Advanced ChartsShare, Review, and Collaborate in Excel 2016

Microsoft Office 2016: Beginning OutlookGetting to Know Outlook 2016Managing Conversations and E-mail in Outlook 2016Managing Attachments, and Inserting Items and Signatures in Outlook 2016Organizing Contacts in Outlook 2016Using the Calendar to Schedule Appointments, Events, and Tasks in Outlook 2016Configuring and Managing Meetings and Notes in Outlook 2016

Microsoft Office 2016: Intermediate OutlookManaging Contacts, Tasks, and the Calendar in Outlook 2016Formatting E-mail in Outlook 2016Configuring Message Options in Outlook 2016Customizing and Managing Outlook 2016Managing Automation, Storage, and Tidying Up in Outlook 2016Viewing and Configuring Outlook 2016 Backstage Options

Microsoft Office 2016: Beginning AccessIntroduction to the Access 2016 Interface, Database Management, and TablesCreating Relationships, Queries, Forms and Reports in Access 2016

Microsoft Office 2016: Beginning OneNoteGetting to Know Microsoft OneNote 2016

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Working with Microsoft OneNote 2016Microsoft Office 2016: Beginning Project

Getting Started with Project 2016Working with Tasks, Relationships, Constraints, and Milestones in Project 2016Managing Resources and Views in Project 2016Tracking, Managing, and Sharing Projects in Project 2016

Microsoft Office 2016: Beginning VisioCreating and Managing Diagrams In Visio 2016Designing and Enhancing Diagrams in Visio 2016Collaborating, Evaluating, and Saving Diagrams in Visio 2016Getting Started with Visio 2016

Microsoft Office 2016: SharePoint for End UsersManaging Libraries and Lists in SharePoint 2016Navigating, Customizing, Lists and Libraries in SharePoint 2016Document Sets, Alerts, Site Pages, and Web Parts in SharePoint 2016Social Networking and Collaboration in SharePoint 2016Tags, Notes, Community Sites, and Search in SharePoint 2016Content Types, Workflows, Calendar, and Office Applications in SharePoint 2016

Microsoft Office 2016: New FeaturesNew and Improved Features in Office 2016New and Enhanced Features in Office 2016 Products

Microsoft Office 2016: PowerPoint Best PracticesDesigning Effective PowerPoint PresentationsUsing Slide Masters and Slide Elements to Optimize Impact

Microsoft Office 2013Microsoft Office 2013: Beginning Word

Performing Basic Tasks in Word 2013Editing and Formatting in Word 2013Using Tables in Word 2013Structuring a Document in Word 2013Adding Lists and Objects in Word 2013

Microsoft Office 2013: Beginning AccessCreating and Modifying Forms in Access 2013Creating and Modifying Reports in Access 2013Creating and Populating a Database in Access 2013Modifying Tables in Access 2013Creating and Modifying Queries in Access 2013

Microsoft Project 2013Tools for Tracking Project Performance in Project 2013Resource Management in Project 2013Communicate and Finalize Project Information Using Project 2013Task-based Scheduling in Project 2013Setting up a Project in Project 2013

Microsoft Office 2013: Advanced OutlookFormatting E-mail and Configuring Message Options in Outlook 2013Management and Customization in Outlook 2013Mail Automation, Cleanup, and Storage in Outlook 2013Collaboration and Customization with the Calendar, Contacts and Tasks in Outlook 2013

Microsoft Office 2013: Power User ExcelSharing and Linking Data, and Adding Office Apps to Excel 2013Reviewing and Protecting Content in Excel 2013Advanced Formats and Layouts in Excel 2013Advanced Formulas and Functions in Excel 2013Using Financial Functions and What-If Analysis in Excel 2013

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Using PivotTables, PivotCharts, and Advanced Charts in Excel 2013Microsoft Office 2013: SharePoint for Power Users

Configuring Pages, Sites, and Content in SharePoint 2013Configuring Lists, Libraries, E-mail, and Announcements in SharePoint 2013Managing Templates, Views, and Versioning in SharePoint 2013Managing Web Parts, Users, and Groups in SharePoint 2013Using and Configuring Search in SharePoint 2013Workflows, Collaboration, and Analysis in SharePoint 2013

Microsoft Office 2013: Advanced ExcelCreating and Customizing Visual Elements in Excel 2013Customizing Options and Views in Excel 2013Manipulating Data in Excel 2013Data Search, Data Validation, and Macros in Excel 2013

Microsoft Office 2013: Advanced PowerPointAdvanced Slide Shows Tools in PowerPoint 2013Sharing, Printing, Protecting and Delivery Presentations In PowerPoint 2013

Microsoft Office 2013: Advanced WordAdvanced Formatting in Word 2013Customizing Document Layout in Word 2013Advanced Table Customization in Word 2013Inserting and Formatting Graphics in Word 2013Navigating and Reviewing Documents in Word 2013Reference Tools and Mail Merge in Word 2013Adjusting Document Views and Customizing the Appearance of Word 2013Sharing and Collaboration in Word 2013

Microsoft Office 2013: Beginning ExcelCreating Workbooks, Worksheets, and Data in Excel 2013Saving and Printing Data in Excel 2013Formatting Cells and Worksheets in Excel 2013Formatting Data in Excel 2013Presenting Data using Conditional Formatting and Sparklines in Excel 2013Performing Calculations Using Functions in Excel 2013Presenting Data in Tables and Charts in Excel 2013

Microsoft Office 2013: Beginning OutlookWorking with E-mail in Outlook 2013Managing E-mail in Outlook 2013Working with Contacts in Outlook 2013Scheduling with Appointments, Events, and Tasks in Outlook 2013Working with Meetings in Outlook 2013

Microsoft Office 2013: Beginning PowerPointCreating Presentations in PowerPoint 2013Enhancing PowerPoint 2013 PresentationsAnimations and Media in PowerPoint 2013Finalizing a PowerPoint 2013 Presentation

Microsoft Office 2013: SharePoint for End UsersNavigating, Lists, Libraries, Alerts, and Document Sets in SharePoint 2013My Site and Social Features in SharePoint 2013Community Sites, Search, and Office Integration in SharePoint 2013

Microsoft OneNote 2013The Microsoft OneNote 2013 InterfaceGetting Started with Microsoft OneNote 2013Working With and Sharing Content in Microsoft OneNote 2013OneNote 2013 Integration with Other Microsoft Applications

Microsoft Lync 2013

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Microsoft Lync 2013Skype for Business

Skype for Business: New Features, Profile, and ContactsSkype for Business: Calls, IMs, and Meeting featuresSkype for Business: Sharing, Collaboration, and Video Calls

Managing Projects with Microsoft Project 2013Setting Up a Project in Microsoft Project 2013

Microsoft Office 365Microsoft Office Online and Office 365

Introducing Microsoft Office Online for Personal UseIntroducing Microsoft Office 365 Applications

Microsoft Office 365Microsoft Office 365: ApplicationsMicrosoft Office 365: Document Management

Microsoft Office 365 for Advanced Business UsersMicrosoft Office 365 for Advanced Business Users: Portal EnhancementsMicrosoft Office 365 for Advanced Business Users: Clutter and ComplianceMicrosoft Office 365 for Advanced Business Users: IT Management ControlsMicrosoft Office 365 for Advanced Business Users: New Presentation Features

Microsoft Windows 10Microsoft Windows 10 End User

Microsoft Windows 10 End User: Signing In and First ViewMicrosoft Windows 10 End User: Hardware, Software, and Security SettingsMicrosoft Windows 10 End User: Customizing Windows 10Microsoft Windows 10 End User: New FeaturesMicrosoft Windows 10 End User: Browsing with EdgeMicrosoft Windows 10 End User: Cortana

Microsoft Windows 8Microsoft Windows 8: End User

Windows 8: New Features and Common TasksFiles and Connectivity in Windows 8Personalizing Windows 8Working with Apps in Windows 8Internet Explorer 10, File Sharing, and Recovery in Windows 8Managing Hardware and Advanced Options in Windows 8

Microsoft Windows 8.1: End UserNew Features and Common Tasks in Windows 8.1Organizing Files and Searching for Items in Windows 8.1Personalizing Windows 8.1Working with Apps in Windows 8.1Getting Online, Sharing, and Using SkyDrive in Windows 8.1Managing Hardware and Advanced Options in Windows 8.1

Microsoft Windows 8.1 Update 1: End UserWindows 8.1 Update 1: Navigating the UIWindows 8.1 Update 1: Working with Files and AppsWindows 8.1 Update 1: Windows Management and Customization Features

Microsoft Windows 7Microsoft Windows 7: First Look for End Users

Microsoft Windows 7: First Look for End UsersMicrosoft Windows 7: End User

Getting Started with Windows 7Setting up and Securing Windows 7Customizing Windows 7

Microsoft Internet Explorer 11

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Using Internet Explorer 11Using Internet Explorer 11: Exploring the InterfaceUsing Internet Explorer 11: Efficient BrowsingUsing Internet Explorer 11: Security ConsiderationsUsing Internet Explorer 11: Working with Web Content, RSS Feeds, and DownloadsUsing Internet Explorer 11: Accessibility and User PreferencesUsing Internet Explorer 11: Securing the Environment

GoogleGoogle Apps Fundamentals

Google Apps: Gmail and CalendarGoogle Apps: Google DriveGoogle Apps: Docs and SheetsGoogle Apps: Slides, Sites, and Google+

Google AnalyticsGoogle Analytics Fundamentals and Data CollectionGoogle Analytics ReportsGoogle Conversions and TagsAnalytics APIs and Tools

Social NetworkingYammer for Business Users

Yammer for Business Users: Using YammerGetting the Most from Social Networking

Social Networking FundamentalsSocial Networking Services, Strategy, and Management

iOS-8Getting Started with iOS 8 for iPad

Introducing iOS 8 for iPadGetting Started with iOS 8 for iPhone

Introducing iOS 8 for iPhoneSAP

Overview of SAP for Project TeamsOverview of SAP SolutionsFinancial Accounting with SAPSAP Logistics ModulesSAP ERP ArchitectureSAP AdministrationSAP Project Planning and ImplementationSAP NetWeaver Platform

SAP Business Suite 7 for End UsersSAP Enterprise Resource Planning (ERP)SAP Customer Relationship Management (CRM)SAP Product Lifecycle ManagementSAP Supply Chain ManagementSAP Supplier Relationship Management

SAP Business One for End UsersSAP Business One - Introduction for End Users

SAP Business Objects Business IntelligenceSAP BusinessObjects: OverviewSAP BusinessObjects: Crystal ReportsSAP BusinessObjects: Web IntelligenceSAP BusinessObjects: Dashboards and AnalyticsSAP BusinessObjects: InfoViewSAP BusinessObjects: Business Intelligence

Seagate Crystal Reports

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Fundamentals of Crystal Reports 2011Getting Started with Crystal Reports 2011

Mentoring AssetsMentoring Assets

Mentoring 77-420 Excel 2013Mentoring 77-427 Excel 2013 Expert Part OneMentoring 77-428 Excel 2013 Expert Part Two