david's communications
TRANSCRIPT
David Myer
Change communications
Smooth change is highly productive
But it’s unusual
Good communication is the secret
David Myer
is an experienced
change communicator
SAP software
Peoplesoft
Standard Operating Environment
GST & Year 2000
Full retail contestability
Culture
Mergers and acquisitions
He understands
Businesses
and business drivers…
PasmincoCitipower
BPTelstraAlinta
United EnergyMuseum Victoria
PaperlinxHyder Consulting
Community
Own business built from 2 - 70
people (when beards were in)
He knows that some people
learn and respond best
to written words
Others, to pictorial messages
He knows the medium matters
Different media can be useful
Timing is important
No point in talking when nobody’s listening
Be open to new ideas
Understand your audience(s)
Deliver appropriate messages
A gentle request can be more effective than a strict order
Avoid jargon
Copy reading is vital
Punctuation sometimes matters
Under-promise and over-deliver
Increase the effectiveness by explaining why
Position messages carefully
Know when it is better to say nothing
One message to a communication
Do not fear explaining the
downside
Keep it simple
These last few images are from www.telegraph.co.uk/travel/picturegalleries/signlanguage and www.signspotting.com They are both great sites.
It’s OK to break your own rules when appropriate
And lots lots more
including:
David’s experience of business gives him a clear view of the big picture
He understands change and communications
1. Develop Change & Communications Plans
2. Implement the Plans
3. Monitor effectiveness
He has developed a solid methodology with processes
