DAVID WILLIAMS Forrest City, AR 72335 • (479) 466-3799 • davidkwill@msn.com

LinkedIn: https://www.linkedin.com/in/davidkennethwilliams

Network Analyst | Network Technician | Desktop Support | IT Specialist

I am an IT Professional with experience in sales and customer service. I help organizations keep users

productive, minimize IT costs, protect IT and data assets, and solve problems.

My skills include:

• IT Certifications: Cisco Certified Network Associate Routing & Switching (CCNA), CompTIA Network+,

and A+

• Configuring, verifying, & troubleshooting the following on Cisco Routers & Switches in IPv4 and IPv6

IP address for remote administration, SSH, Telnet

IP Addresses on interfaces

Access control list for packet filtering

Dynamic Routing Protocols: OSPF, EIGRP

Static, default, & summary routes

OSPF, EIGRP routing update authentication for security

OSPF manipulating DR and BDR elections

OSPF cost

OSPF virtual-links

Single and multi-area OSPF, summary routes for multi-area OSPF

Summary routes on EIGRP

Load balancing on Routers: EIGRP equal and unequal cost load balancing

Security on routers and switches such as secret passwords and SSH

VLANS on switches

Inter-VLAN Routing (Router on a stick)

LAN Redundancy: Spanning Tree Protocols

Switch Link aggregation, ether-channel

DHCP for IPv4 and IPv6: SLACC, stateless, & stateful

NAT: Dynamic, static, & Port Address Translation PAT

Switch Port security

Managing IOS system files

IOS Licensing

Frame-relay

Serial interfaces for WAN: Point to Point WAN connections: PPP HDLC encapsulation

PPP authentication protocols: CHAP, PAP

PPPoE: PPP Tunnel

Site-to-site GRE Tunnels

SNMP

NetFlow

Syslog

• Microsoft desktop support, configuring, and troubleshooting in a Windows environment

• Virtual Machines / Servers

Build / manage multiple VMS using Virtual Box

• Windows Server 2008, 2012

Installation / Configuration

Managing Server Roles

Managing Server Shares

• Windows 7, 10

Installation / Configuration, joining workstations to a domain

• Building Windows Domains / Domain Controllers

• Active Directory Users & Computers

Creating & Managing User / Computer Accounts

Managing Account Memberships

Resetting Passwords

Managing AD OU Structure

• Group Policy Management

Creating / Managing GPOs

Deploy Software / Files via GPO

• Hardware and software installation and maintenance such as operating systems, software packages,

network equipment, and printers

• Network installation and troubleshooting DHCP, DNS, static IP addresses, & physical connectivity

• PC/Laptop building, troubleshooting, repair, & sales

• Installed, configured, troubleshoot network printers

• Substitute teach a computer repair/networking course

• Cisco Networking Academy Student

• Data back-up & restoration

• Microsoft Office 2013, 2010, 2007

• Writing instructions/documentation

• Subnetting

• Setting up wireless & wired networks

• Attention to detail as well as being able to follow detailed instruction while unsupervised

• Building and maintaining good relationships with people

• Helping people stay productive at work

• Sales and customer service

• Active listening

• Problem solving

• Hands-on learning, learn by doing approach

I am a highly motivated individual with a strong work ethic who is ready to learn new things and gain more

experience. I have a passion for helping people be more productive and solving problems.

I’m looking to join a company where my IT skills can make a difference and I can help increase user

satisfaction and keep IT assets running smoothly. I also want to achieve personal growth by learning new skills

IT and non-IT so that I will be more of an asset to an organization.

PROFESSIONAL EXPERIENCE

2/2013 – Present, Crowley’s Ridge Technical Institute | Freelance work

Network Analyst | Network Technician | Desktop Support | IT Specialist

CRTI is a post-secondary institution offering hands-on instruction in many areas such as: welding, auto

service technology, auto body repair, computer repair/networking, practical nursing, truck driving, and

other programs.

I also do freelance computer/network installation, troubleshooting, and repair. I have provided this service

to businesses and individuals in the Forrest City, Arkansas area.

• Desktop and Network support of school users, administrators, and staff

• Hardware and software installation, troubleshooting, and maintenance

• Support desktops & laptops in a windows 7/XP environment

• Network troubleshooting DHCP, DNS, static IP addresses, & physical connectivity

• Installed, configured, troubleshoot network printers

• Substitute teach a computer repair/networking course

• Teach myself Cisco routers & Switch IOS

• Data back-up & restoration

• Microsoft Office 2013, 2010, 2007

• Sitespinner Pro Website Design Software

• Writing instructions/documentation

• Setting up wireless & wired networks

• Attention to detail as well as being able to follow detailed instruction while unsupervised

• Interaction with teachers, staff, and outside customers

8/2012 – 1/2013, Job Transition

• I had to leave Northwest Technical Institute in mid-July of 2012 and move to Forrest City, Arkansas,

where I continued my Information Technology education at Crowley's Ridge Technical Institute.

1/2012 – 7/2012, Northwest Technical Institute

Student Volunteer Network Technician | Desktop Support | IT Specialist

NTI is a post-secondary institution offering hands-on technical training in many areas. NTI provides

educational programs to serve the training/retraining needs of students who wish to enter a recognized

occupation or improve their occupational skills and knowledge so they may achieve stability or

advancement in the workplace.

While a student at NTI, I worked as a Network/PC Technician volunteer in the spring and summer of 2012.

• Installed and setup classroom networks by crimping and running network cables

• Desktop and Network support of school users, administrators, and staff

• Hardware and software installation, troubleshooting, and maintenance

• Support desktops & laptops in a windows 7/XP environment

2/2006 – 12/2011, Imperial Vending Company

Route Sales Representative | Route Driver | Customer Service Support | Sales

Imperial offers vending, catering, corporate dining, and coffee service serving Oklahoma, Arkansas, Texas

and Missouri with over $80 million in annual sales.

• Provide excellent customer service and support while running vending machine and coffee route

• Built and maintained good relationships with people at customer locations

• Stocked and serviced snack, soda, ice cream, and coffee vending machines

• Maintained product inventory on truck

• Serviced organizations large and small in all parts of Northwest Arkansas

• Increased sales by listening to customers and offering the products they wanted

• Operated route truck in a safe manner

11/2003 – 1/2006, The Schwan Food Company

Route Sales Representative | Customer Service Representative | Sales Representative

Schwan's home service offers friendly home delivery of over 300 delicious frozen food products right to

your front door.

• Outside door-to-door sales of quality Schwan's frozen food products

• Provide excellent sales and customer service while operating delivery truck in a safe manner

• Built and maintained good relationships with people at customer locations

• Started out on a small route and built it up and increased profit on the route by knocking on doors and

introducing myself and talking about the company and what I sell

• After only a couple of months on the job I was promoted to one of the top two routes in the Northwest

Arkansas service area. I was able to grow the profit on the route by adding new customers and

maintaining the established customer base

• Won a frozen pie selling contest during a 2 week period

• This position was commission only pay. There was no base pay

8/2001 – 11/2003, Daffron & Associates, Inc.

Computer Programmer | Programmer Analyst | Software Developer

Daffron & Associates, Inc. has offered comprehensive application software and services for the utility

industry since 1976, serving electric, water and gas utilities and over 3.65 million consumers in the United

States; Ontario, Canada; Anguilla; West Indies; American Samoa; Western Samoa; and Zimbabwe

• Using RPG IV on an IBM AS400 platform to design screen applications allowing users to enter

customer billing data for use in sending out EBT/EDI transactions to a utility’s service provider,

monthly bills to customers, or changes to customer information.

EDUCATION

Cisco Networking Academy, Arkansas State University Mid-South West Memphis, AR, 8/2016

• Earned Cisco Certified Network Associate Routing & Switching Certification (CCNA)

• Earned Cisco Certified Entry Networking Technician Certification (CCENT)

Computer Repair/Networking Diploma, Crowley’s Ridge Technical Institute Forrest City, AR, 6/2013

• Student from August 2012 - June 2013

• Earned CompTIA Network+ and A+ certifications

• Bronze medal winner at SkillsUSA competition in spring of 2013

• Part-time work as a PC/Network Technician while being a student

• National Technical Honor Society Member

• 4.0 GPA

Network Technology, Northwest Technical Institute Springdale, AR, 7/2012 • Student from January 2012 – July 2012

• Volunteer as a Network/PC Technician

• Left NTI in mid-July of 2012, and continued my education at Crowley’s Ridge Technical Institute

• 4.0 GPA

Bachelor of Science Management Information Systems/Computer Programming, Arkansas State

University Jonesboro, AR, 12/2000

• Student from January 1999 – December 2000

• Studied Computer Programming in: COBOL, Java, C++, Microsoft Visual Basic

• President’s List Spring 1999

• Dean’s List Spring 2000

• 3.23 GPA

Bachelor of Science Physical Education/Sports Management, Arkansas State University Jonesboro, AR,

12/1998

• Student from August 1994 – December 1998

• Dean’s List Spring 1998

• 3.23 GPA

• Student Equipment Manager for ASU Football 7/1994 – 7/1997