DAVID MACKIN

2653 Townsend Blvd, Jacksonville, FL 32211 | H: 904-545-8174 | C: 904-545-8174 | david.mackin1211@att.net

Career Overview

Experienced Computer Systems Analyst with industry experience in warehousing and supply chain.

Professional expertise includes systems applications, testing for new systems deployment and

application documentation for training.

Qualifications

Strong analytical skills Excellent problem solving skills

Strong collaborative skills Testing

Document management Relationship building

Training Systems implementation

Technical Skills

Skills Proficiency Total Years Last Used

Windows, Manhattan Associates experienced 12 December 2016

Warehouse Management software

Accomplishments

Created training processes for 7 global customer's warehouse management operations.

Lead training for groups of employees for new warehouse management systems in existing

operations as well as green field start up.

Resolved issues with packaging discrepancies and systems configuration to eleminate waste and

improve efficiencies

Implemented testing on new phases of 4 different customer businesses using existing warehouse

management software in collaboration with customer's internal IT staff.

Work Experience

IT Solutions Analyst Aug 2004 to Dec 2016

CEVA Logistics NA － Jacksonville, FL

Troubleshooted and resolved web application issues escalated from customer support and other

departments with a 100% success rate.

Served as operating system expert, providing technical support for entire organization.

Partnered with EDI/B2B and Customer's IT department to address system outages.

Developed solutions by preparing and evaluating alternative workflow options.

Tested programs to validate results.

Assisted in the post-implementation troubleshooting of new applications and application upgrades.

First line support Operations Analyst for system errors working with onsite staff to resolve issues. Lab Technician Oct 1992 to Dec 2002

VISTAKON － Jacksonville, FL

Assessed and trained personnel for promotion to cross-functional operations.

Operated all equipment throughout manufacturing process to back-fill.

Coordinated closely with quality control regarding products awaiting dispositions.

Coordinated preventative maintenance on existing and new production equipment, including routine

calibration.

Participated in the pilot program to train lab technicians in equipment maintenance

Developed new training programs and documentation for 5 departments.

Trained, developed and counseled employees to develop a high performing team.

Established and adjusted work procedures to meet production schedules. Diligently maintained

safety and quality standards.

Education and Training

Electrical Engineering

Florida State College of Jacksonville － Jacksonville, FL, USA

3.25 GPA

Presidents List in two semesters.

Honors student.