DAVID BERNS Austin, TX 78704 | DavidABerns@gmail.com | (918) 636-1627 | linkedin.com/in/daberns

Five years of leadership in event/project management, improving process efficiency, and implementing change at non-profits

and technology startups

PROFESSIONAL HIGHLIGHTS

SPAREFOOT Austin, TX

Project Manager and Billing Specialist 2014 - 2015

Led billing strategy and operational transformation with direct bottom-line impact at nation’s leading marketplace for self-storage

Operated department single-handedly managing all client-facing and internal processes for financial tasks, collections, and invoices

Partnered cross-functionally with CFO, engineering, product, marketing, and client services teams as well as third-party

stakeholders to balance teams’ different priorities and manage project scope and timeline using Agile principles

Select accomplishments:

Overhauled department’s infrastructure by orchestrating a large-scale billing and collections solution in 60 days to resolve long-

standing delinquent accounts, recovering $1 million in lost revenue and saving 30 hours a week in human capital

Designed centralized automated systems for billing and client invoicing, which effectively replaced previous manual input

method, eliminating program redundancies and human error

Event Coordinator and Culture Manager 2014 - 2015

Spearheaded development, planning, and production of monthly and quarterly corporate events and culture activities for up to 400

people to promote strong internal company culture and team building

Implemented KPIs and survey follow-up strategies to accurately assess success of event programming and achieve outlined goals

Supervised venue management, vendor relations, budgeting, and logistics to ensure seamless event operations and outcomes

Select accomplishment:

Revamped annual charitable food drive initiative through digital fundraising tools and incentives to foster competition,

boosting employee participation by 100% and vastly exceeding previous year’s fundraising total by nearly 12-fold

Advanced Technical Support 2014 - 2015

Delivered customized support to client base of over 8,000 storage facilities and business owners with full resolution within one hour

Conducted quality assurance by categorizing, prioritizing, and reporting technical issues and bugs across services teams for

product development review and action

Liaised between customer support and client services teams as sole resource to promptly investigate and resolve disputes and

discrepancies

Select accomplishments:

Acted as primary trainer for seven new agents through call shadowing and performance review, maintaining CSAT rating

over 96%

Took initiative to instruct agents in best practices from self-assembled training guide and facilitate company networking

NEW HAVEN UMC Tulsa, OK

Director of Youth 2012-2014

Directed and developed youth-related programming on a local and state level for up to 300 students in junior high, high school,

and college; recruited, managed, and motivated volunteer workforce of over 200 people

Served as Dean of Students and Head of Operations for both small- and large-scale camp sessions (up to 300 participants)

Elected as Vice Chairman of Egan Camp and Retreat Center’s board of directors, serving on multiple committees in charge of

marketing, facilities (18 buildings across hundreds of acres), and event programming for $1 million compound

Allocated, balanced, and operated education department budget, which encompassed building operations, events, trips, and five

classes a week averaging 15-20 students per class

Produced, wrote, and edited promotional materials used in marketing campaign instrumental in increasing camp enrollment

Select accomplishments:

Revitalized struggling district camp with history of declining attendance and overspending through meticulous budgeting and

strategic marketing, resulting in 10-year record enrollment and $2,000 budget surplus

Obtained local sponsorships and in-kind donations vital to operations of all camps and activities, reducing average camp

expenses ($50-70K operating budget each) by approximately 10%

Introduced experiential learning and structured competition (inaugural Mud Olympics, cardboard boat race, medieval

jousting) into large-scale camp events and upgraded production value for evening activities

VERDIGRIS UMC Claremore, OK

Director of Education 2010-2012

Devised curriculum and administered weekly youth and adult educational courses with up to 60 students per class in attendance

Tripled number of active participants in youth program within 18 months; organized and implemented over 30 events a year

Select accomplishments:

Headed contracting for entire redesign, renovation, and landscaping of youth building (1,900 square feet, 4 rooms, 2 baths) with

art studio, multimedia lounge, athletics/recreation space, and main room outfitted with state-of-the-art equipment and appliances

Negotiated a 75% savings on renovation project estimate of $30,000 through procuring donated construction supplies and labor;

coordinated with 40 volunteers and construction experts to complete project in six months with zero labor costs

EDUCATION

OKLAHOMA STATE UNIVERSITY Stillwater, OK

Bachelor of Education 2011

ADDITIONAL INFORMATION

Leadership: National Outdoor Leadership School (NOLS) Leave No Trace Trainer, Geeks Who Drink quizmaster

Skills: Excel, MySQL, HTML, JavaScript, NetSuite, Salesforce, JIRA, Zendesk, research and analytics, public speaking

Interests: Woodworking/carpentry, literature, history, backpacking, camping, hiking, board games, whitewater rafting