DAVID A. BARKER28 Zachary Place • Whitby, Ontario L1M 1E3 • dabarker33@gmail.com • 647.308.9957

PROFILE

A self-motivated, analytical, organized and people-oriented customer service professional with over 10 years of experience providing excellent customer service and administrative support within various industries

Comprehensive knowledge of standard clerical practices including preparation of documents, maintenance of electronic and manual filing systems, data entry as well as management of accounts receivable and accounts payable

Highly organized with the proven ability to prioritize multiple assignments and ensure the utmost accuracy and completion within strict timeframes

Strong leadership skills - Proven record of project management, improving processes and procedures, increasing efficiency and flow of information between departments

Impeccable written and oral communication skills; strong interpersonal skills, developing relationships with colleagues, management and the general public

Advanced Technical Knowledge of Microsoft Office Suite – extremely adaptable and a fast learner of software and programs

PROFESSIONAL EXPERIENCE

9630198 CANADA INC., TORONTO, ON August 2015 – Present General Contractor

Manage and oversee projects during construction and commissioning phases Lead the planning, budgeting and direction of all construction projects Routinely work with engineers and architects to address any design issues;

regularly coordinate efforts with subcontractors, electricians, plumbers and demolition experts

Place construction project bids and negotiate client contracts Coordinate plans and specs to ensure projects run smoothly Worked with local authorities and appropriate agencies to obtain necessary

permits Efficiently record and track deliveries of materials to project site Ensure the highest standard of workmanship and quality control

PRIMARY RESPONSE SECURITY, NORTH YORK, ON April 2010 – August 2013 Administrative Assistant/Receptionist

Assisted with the preparation of financial statements and management specific

reports Performed the day to day processing of financial transactions to ensure that

finances are maintained in an effective, up to date and accurate manner Responsible for Accounts Receivable and Account Payable Negotiated payment terms with customers that ensured that the client received

outstanding balance amounts in a timely manner

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Responsible for tracking and ordering/replenishing office supplies from various distributors

Responsible for scheduling meetings with outside parties, managing conference room schedules and recording specs during meetings

Answered phone calls and managed the reception area, including greeting visitors Opened and distributed all incoming mail and emails and coordinated the flow of information

within departments as well as externally with associated organizations

INTERNATIONAL FINANCIAL DATA SERVICES, TORONTO, ON August 2007 – April 2009 Account Manager

Managed seven key accounts Guided financial advisors and responded to their queries, concerns and account

information in a customer service capacity Processed work orders, made necessary changes to accounts and assisted with

inquiries from different companies Performed a variety of administrative functions including preparation of reports,

memos and correspondence; managed phone calls at reception Wrote quarterly reports to keep teams updated on any new government changes

to the financial sector 

CO-BARK PROJECT MANAGEMENT, TORONTO, ON February 2006 – May 2007 Carpenters Apprentice - First Term

Assisted with measurements and layout of store Adhered to strict safety guidelines laid out by OHSA Learned and implemented Workplace Safety Standards and Practices (WHMIS,

Fall Protection, and First Aid)

BELL MOBILITY, MISSISSAUGA, ON July 2002 – November 2005 Customer Service and Sales Representative/ Bell Bundle Supervisor

Handpicked to create the Bell Bundle Administrator position, which involved creating a completely new department with statistics and quotas, including sales, AHT (Average Handle Time) per call and quality

Supervised, managed and trained New Bundle administrators regarding how to complete requests and upgrade existing customers to eligible rate plans

Investigated and learned about competitor products and services in order to compare and reassure customer loyalty

Handled inbound calls (80-140 calls per day) regarding Bell Mobility products and services; problem solved, analyzed, clarified and troubleshot technical and billing issues

Communicated efficiently and effectively with billing department, technical support and the loyalty department

ROYAL BANK OF CANADA, TORONTO, ON April 2000 – August 2001 Mortgage Officer

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Liaised between lawyers, customers and bank administration Located and sent mortgage histories to clients for tax purposes Performed administrative duties including answering and transferring phone

calls, filing, faxing, as well as transcribing information for the team manager Handled customer requests and complaints by instituting proper procedures and

resolutions Provided authorization for advanced of funds

ACADEMIC ACHIEVEMENTS

Human Resource Management Diploma April 2003CENTENNIAL COLLEGE

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