IeMBA - KMNT 645 - Day 2 1

data meaning

language

practice

values

7-Oct-2011

information

IeMBA - KMNT 645 - Day 2 2

what did we do yesterday ?

• types of knowing / knowledge

• types of KM project

• look at the world through the BM

• elements, interaction and pulse of BM

• KM focuses on surfacing and managing the knowledge aspects to be synthesized. It connects to the world via the BM

• (DIKW)

7-Oct-2011

6th IFKAD 2011 3

KM - its past & present

• Larry Prusak - IT, globalization, economics of knowledge

• Jay Liebowitz - KM (IT) and the info-management future

• Leif Edvinsson IC - accounting, the IC metrics future

• knowledge flows - making system work better (K-plumbing)– firm, industry, region, nation, individual

• Nonaka & Takeuchi 1995 - (a) tacit K, (b) K-generation

18-Jun-2011

IeMBA - KMNT 645 - Day 2 4

interactions & methodology• instances - generalities

• practice - reasoned

• human agency, Murphy’s Law, work-arounds, …

• options, choices, values - aesthetics, style

• intangibles

• ‘knowledge work’

7-Oct-2011

2nd EDEN Seminar on Intangibles & IC 51-Oct-2011

tangiblemeasurable

intangiblenot measured

knownstrategic value ✔

no known strategic value

universe of things known to exist= resources

codification

valuation

beyond ‘assets’ - to intangibles

2nd EDEN Seminar on Intangibles & IC 6

KM’s target - beyond scientific management

• synthesis of causal and agentic ways of knowing

• e.g. interplay of rivalrous and non-rivalrous resources (assets and potentials)

• intangibles are of two very different types - unmeasured assets (ICa) and unrealized potentials (ICp)

• how to control these differing resources ?• unmeasured assets - simply do better,

improve accounting, e.g. churn rate• unrealized potentials - i.e. human agency• entrepreneurial imagination - vision• agentic activities of the people comprising

network that creates value

1-Oct-2011

measured unmeasured

causal asset - TCa ICa

agentic tool - TCp ICp

realized unrealized

6th IFKAD 2011 7

K-generation

18-Jun-2011

human work-effort

6th IFKAD 2011 8

double spiral of a non-zero cost - non-equilibrium world

18-Jun-2011

human agency - making a difference

in the world

IeMBA - KMNT 645 - Day 2 97-Oct-2011

measured unmeasured

causal asset - TCa ICa

agentic tool - TCp ICp

realized unrealized

IeMBA - KMNT 645 - Day 2 10

Penrose’s business model

• management team

• services = f (resources, team’s K)

• rate of growth

• K carry-forward

• extensibility of K

• non-rivalrous (low cost) resource

• KBV versus RBV

7-Oct-2011

IeMBA - KMNT 645 - Day 2 11

KM - again

• management of priced and unpriced assets & capabilities (TCa, TCp, ICa, ICp) and their interaction/s

• relationships - market and non-market

• BM - the firm as a lens on the world

• metrics ?

• strategic layers, time horizons / pulses

• diagnosis, discovery of action options and constraints

• the centrality of the entrepreneurial / strategic imagination

7-Oct-2011