Sanju Burkule – Director, Data Center Automation

Unicom IT/ITES Conference, Delhi, July 2012

How to radically improve process efficiency in IT

© Copyright 04/09/2023 BMC Software, Inc 2

Process and People

Inefficient processes- Overlapping tools increase costs

Efficient processes with inexperienced people- Time to Market- Disconnected processes increase the

time to release changes

Efficient process, top notch people, but extremely high load

-Physical, virtual, cloud, big data

- Risk of misconfigurations cause downtime

- Overworked top-tier resources and underutilized junior resources

© Copyright 04/09/2023 BMC Software, Inc 3

Yes, its true

With squeezing budgets and

increasing workload,

Automation is not an option any longer

© Copyright 04/09/2023 BMC Software, Inc 4

Alright, lets automate key functions

Do all automation projects succeed?

© Copyright 04/09/2023 BMC Software, Inc 5

Business Case doesn’t include the resources necessary to maintain solution

No clear ownership of the Project

No definite champions to evangelize

No designated metrics to define success

Inconsistent reporting

Ambitious end-goal with no clear milestones to measure progress

No plan for continued education

Why do Automation Projects Fail?Potential Gaps in Planning

© Copyright 04/09/2023 BMC Software, Inc 6

Why do Automation Projects Fail?Automation without Standards Leads to Frustration

Automation Platform

Platform AdministrationFocus on platform installation and implementation of over-complicated use cases, with few metrics

Operations TeamsAd-hoc application of automated processes with unclear ownership and minimal standardization across teams

Questionable Outcome for ITLack of metrics leads to no definition of success and lack of standards leads to low adoption and potential failure

© Copyright 04/09/2023 BMC Software, Inc 7

So what’s the answer?

Consistent Project Management with clear milestones

Focus on business value, not just technical sophistication

Multi-Disciplinary team to support the project

Business Analytics with well-defined metrics and regular reporting

Focus on common automation standards and processes

Continual search for new automation opportunities

Center of Excellence Definition

A core group of individuals with specific technical, business and management skills that acts as a gatekeeper for new projects, a clearinghouse of knowledge, and most importantly as a developer of automated processes.

© Copyright 04/09/2023 BMC Software, Inc 8

A Center of Excellence Provides Focus

Automation Standards and Common Platform

Center of ExcellenceCreates common standards and processes, investigates new use cases for automation, and reports metrics on project success

Operations TeamsFocus on business-critical activities, using automation to reduce costs and increase productivity

Successful Outcome for ITConsistent and repeatable processes reduce downtime and increase service quality

© Copyright 04/09/2023 BMC Software, Inc 9

Center of Excellence – What are the roles?

Program Manager

Operators

Engineers

Business Analysts

Center of Excellence

Business Champion

Technical Champion

VP Operations

CIO

PMO

Finance

Operations Team

Architect Team

© Copyright 04/09/2023 BMC Software, Inc 10

Center of Excellence – Roles

Operators

Engineers

Business Analysts

Program Manager

• Ensure timely completion of milestones• Provide regular reporting of metrics and project progress

• Identify appropriate business metrics• Track and report project metrics and ongoing savings

• Identify potential new automation use cases• Create standardized automation processes and procedures

• Design automation architecture and incorporate new tools• Maintain automation infrastructure over time

© Copyright 04/09/2023 BMC Software, Inc 11

Center of Excellence – The Process

Use Cases

FeedbackQualify

Prioritize

Standardize

Analyze

Actual Usage

Marketing

Metrics/Benefits

ROI Analysis

INPUT OUTPUT

© Copyright 04/09/2023 BMC Software, Inc 12

Example - Center of Excellence at BMC

“Discipline Advocates” Team- Team includes business analysts,

engineers, and operators- Responsible for identifying use

cases for BMC software- Meet with BMC product teams on

a quarterly basis- People rotated through as part of

career learning path- Included in yearly funding for the

BMC IT department

© Copyright 04/09/2023 BMC Software, Inc 13

Where do you start?

Identify the team

Prioritize Use Cases

Design an ROI Model (incl. target metrics)

Build a Marketing/Advertising Plan

Initiate the Automation Project with Regular Reporting Updates

Train Operations on New Process

Initiate Process of Continuous Improvement

© Copyright 04/09/2023 BMC Software, Inc 14

Q & A

© Copyright 04/09/2023 BMC Software, Inc 15

Learn more at www.bmc.com