Integration of CA Wily Introscope / CA SYSVIEW delivering Application Performance Management

Jim Cray

Session 2163

Agenda / Objective

• Introduction and Level Set• Wily Introscope & CA SYSVIEW Integration• Demonstration• Q&A

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AbstractOrganizations interested in managing their end-to-end

application performance management including System z will need to attend this session to see CA Wily Introscope / CA SYSVIEW Integration solution and the Road Map. This solution will simplifies application problem diagnosis across the distributed and mainframe environments while improving collaboration between distributed and mainframe application support teams when resolving application performance problems. This session will focus on new solution and integration capabilities that help align IT and Business

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CA HighlightsMonday9:30 a.m. – 10:30 a.m.

System z Keynote: Empowering the Next Generation to Support the Mainframe’s Leading Role in the Enterprise ArchitectureChris O’MalleyExecutive Vice President and General Manager Mainframe Business Unit, CA

Korbel 2b/2c/3b/3c

Tuesday9:30 a.m. – 10:30 a.m.

CA's Mainframe 2.0: Simplifying the Installation, Deployment, and Configuration of CA Products on z/OS

Korbel 4c

Tuesday3:00 p.m. – 4:00 p.m.

Integration of CA Wily Introscope / CA SYSVIEW Delivering Application Performance Management

Korbel 4d

Wednesday3:00 p.m. – 4:00 p.m.

Going Green with Storage in a Cost-Constrained World Korbel 1c

Monday4:00 p.m. – 7:00 p.m.Tuesday11:30 a.m. – 1:30 p.m. 4:00 p.m. – 7:00 p.m.Wednesday10:30 a.m. – 1:30 p.m.

See CA Mainframe Software Manager for yourselfCA solution demosRaffles and giveawaysCustomer appreciation events

SHARE Technology Exchange Expo Booth 109

Visit us online

CA mainframe solutionswww.ca.com/mainframe

Mainframe 2.0 and strategywww.ca.com/mainframe2

Thank You for Being a CA Customer!

Level Set

• Dates• SYSVIEW

• SYSVIEW r12.5 is in Beta Now• SYSVIEW r12.5 will be GA the last week of September

• Wily Introscope• Wily Introscope 8.2 will be in Beta end of September early October

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Solution Positioning• CA Wily Introscope

• Advanced performance management of web applications in J2EE, .NET and SOA environments

• Real-time monitoring of all transactions with automatic discovery of application components and dependencies

• Advanced diagnostics and triage capabilities to pinpoint application problems

• CA SYSVIEW• Comprehensive, fully integrated, real time performance monitoring and

management solution for the z/OS mainframe operating system and sub-systems

• Real-time performance monitoring to identify bottlenecks that inhibit your business processes from meeting their goals

• Historical performance reporting for long term planning

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Benefits

• Simplifies application problem diagnosis across the distributed and mainframe environments while leveraging current customer investments in CA Wily Introscope and CA SYSVIEW

• Improves collaboration between distributed and mainframe application support teams when resolving application performance problems

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Today’s Service Disruptions

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Understanding the Need for Application Performance Monitoring for the Enterprise

>Application performance management reality:• Enterprise class applications/ business transactions traverse

distributed and mainframe systems• Today’s APM products stop at the mainframe “glass house”• Poor visibility into the back-end components –> only see half the

picture• Back-end monitoring is complex - CICS, MQ, SOAP etc.• Difficult to trace transactions across multiple components

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Enterprise Monitoring - Solutions Fall Short, Why?

• The value provided does not alleviate application performance monitoring issues across the enterprise• Distributed to mainframe depth needs to be more comprehensive• Capabilities lack analysis and correlation across enterprise

systems • Concerns over utilizing tracing

• No integration to a help desk and notification solution• Centralized alerting across enterprise systems is not useful or

compelling• Difficult to improve mean time to repair• Difficult to pin point the problem area

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CA’s Application Performance Monitoring and Management Solution

• CA Wily Introscope with CA SYSVIEW integration:• Single dashboard provides a comprehensive view for all

stakeholders involved• Bridges “impedance mismatches” between platforms• View transaction deep-level details, progress and waits as

they are processed within the mainframe• How

• Correlating CICS transactions invoked via Web Services/SOAP, CICS Transaction Gateway (using containers), MQ (using CICS Adapter)

• Improved transaction processing knowledge – visibility into all interactions with other subsystems

• Quick triage; Streamlined mean-time-to-repair

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CA SYSVIEW and CA Wily Integration

• CA Wily gives you visibility into the J2EE and .NET worlds – including mainframe and distributed

• CA’s Mainframe Performance solutions provide a comprehensive picture

• Traces a transaction across the mainframe “junction”• Builds upon proven CA Wily technology• Displays all IT and business metrics within the familiar CA Wily user

interface (Dashboard)• Unified Dashboard within Introscope

• Monitor health of Distributed and Mainframe sub-systems under a single pane of glass

• Help unify these often disparate silos within the customer environment

Marquee FeaturesMarquee Features Customer Needs

1. CICS Transaction Tracing Quickly identify and isolate application and transaction performance problems within CICS Transaction Server. Easily report the name of specific CICS transactions to the mainframe system programmer, based on metrics, such as wait time, out of acceptable range.

2. Distributed to Mainframe Dashboards Provide a holistic view of distributed and mainframe health. If the metrics and latency are in acceptable ranges, the user has a great deal of confidence that the system is performing well. This adds to fast diagnosis and triage to quickly assign blame when problems do occur.

3. CICS Transaction Metric Groupings Customer can group transactions based on their own definition of a business function, and then view metrics that reflect the health of that business function.

CA Wily Dashboards

• A single integration point for mainframe and distributed data • Out-of-the-Box and Fully Customizable

• High level business value; business impact, meeting SLA’s, understanding the customer experience, etc.

• Overall health of applications and associated transactions• Detailed application metrics or business-centric dashboards

• Drill down analysis and correlation of data• Availability and performance intelligence drives fast navigation to cause of

problems• Correlation of metrics and related components including mapping

capabilities for composite applications• Proactive and predictive capabilities can be visually displayed (redirect of

resources)

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CICS Transaction Tracing

• A break down of a transaction time spent processing• Graphically represented in customizable terms• Intelligence that indicates where a problem lies in

transaction processing

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CICS Transaction Groups

• Define CICS transactions that are essential to an application or business transaction• Customizable to the user

• Monitor the health of the entire group of transactions• View summarized metrics of the group

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Network Operations Center (NOC)Centralized alerting of transactional issues

Application Support TeamFind where a problem lies, get the right people engaged with CA SYSVIEW data in CA Wily dashboards

CICS Systems Programmer Takes corrective action to bring up

Network Operations Center

• Visualize the health of the your applications• Displays that combine the mainframe and distributed

components essential • Speeds the problem to analysis

• Interface with CA Service Desk can notify the Application Support Triager and Application Support Diagnoser

• A component to streamlining meantime to repair

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Application Support and Triager

• Visualize the health of transactions across the enterprise environment

• Bridges the silos• Essential collaboration between all stakeholders including

application support teams and mainframe teams• Provides detailed metrics to quickly determine the cause of

transactional issues• Speeds the process of triage and mean-time-to-repair

• Teams have the data that they need to assign the issue to the right stakeholder to repair in minutes – not hours

• Improves efficiencies and maintains revenue streams

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Mainframe Systems Programmer

• Perform analysis on CICS resources• Real time • Past performance analysis

• Detail• Summary

• Maintain the health of critical CICS resources • Take actions to maintain the health of transactions, regions,

etc• Hand off problems to other subsystem experts

• z/OS, USS, JES2, DB2, CA Datacom/DB, WebSphere MQ, TCP/IP

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Requirements

• CA Wily Introscope• Central alerting• Integrated within a single pane of glass (Dashboard)

• CA SYSVIEW Performance Management Base Product• z/OS, JES2, USS, WLM, job delay analysis

• CA SYSVIEW Option for CICS• CICS Transations, Log, Summary, Trace, CICS Resource

health• CA SYSVIEW Event Capture Option

• Analyze past performance problems on-line

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Focus of the Traces Monitoring

• CICS Transaction Server• CICS Transaction Gateway• WebSphere MQ

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Focus of the Dashboards

• If have the Option you have the dashboard • z/OS• CICS• MQ• IMS• DATACOM• TCP/IP

• Same base requirements 25

CA SYSVIEW Options

• CA SYSVIEW Option for WebSphere MQ • Analyze message processing and health of critical resources

• CA SYSVIEW Option for TCP/IP• Monitor the health of network resources

• CA SYSVIEW Option for IMS• Monitor transaction processing, database call processing and

the health of critical resources • CA SYSVIEW Option for CA Datacom/DB

• Monitor database call processing and the health of critical resources

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Understanding How the Solution can be Utilized

•Customer requirements•Meet or exceed reliability and availability SLAs •Provide visibility into the mainframe environment•Measuring customer experience across platforms (APM)•Architecting platforms (across LOB’s) to advance availability and operating windows•Capture and analyze critical business applications and associated transactions across the enterprise•Monitoring, management and analysis capabilities enhance the customer experience and insure revenue streams

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Valued Today. Essential Tomorrow.The Mainframe 2.0 Strategy

Delivering Value

•Ensure an acceptable level of service ‘as measured from the user perspective’ for customer transactions spanning distributed and mainframe environments•Enhanced ability to understand how applications are performing and quickly identify and resolve performance issues•Improve collaboration between distributed and mainframe application support teams •Simplified analysis enables a faster mean time to problem resolution and improved efficiencies

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We Have Listened to Your Business Requirements

• Managing mission critical applications is complex, costly and time consuming

CA Wily Introscope and CA SYSVIEW can reduce performance management complexity by identifying where the problem lies on the mainframe or distributed part of the business

This solution streamlines mean-time-to-repair by pinpointing the problem to a specific application component enabling specific escalation work flow

Improves user productivity by identifying the right people that should be involved in resolving performance problems

Leverage CA’s proven, market-leading APM solution for transactional performance management to break through traditional business silos, hastening problem resolution and maintaining the health of your critical business applications

The Demo

Plan A

The Demo

Plan B

Wily Introscope with CA SYSVIEW

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Dashboard z/OS

Dashboard CICS

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Transaction Trace

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Transaction Trace

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Tree View

CICS Transaction Groups

TRACE View

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TREE View

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TRACE View

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Questions• Thank You

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Terms of This Presentation

44Copyright © 2009 CA

This presentation was based on current information and resource allocations as of August, 2009 and is subject to change or withdrawal by CA at any time without notice. Notwithstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern.

Term of This Presentation

45Copyright © 2009 CA

Certain information in this presentation may outline CA’s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document “as is” without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised of the possibility of such damages.