Danielle Smith7400 Sudbrook Rd, Pikesville, MD 21208 ♦ (443) 602-5555 ♦ dani_smith@troweprice.com

QUALIFICATIONS Strong foundation of leadership, training, mentoring, communication and interpersonal skills Ability to manage and complete multiple responsibilities simultaneously Strong problem solving and analytical skills; Detail Oriented and excellent organization and decision making skills Proficient in Microsoft Word and Excel - Strong math and financial reconciliation skills

EXPERIENCET. Rowe PriceClient/Business Operations Representative II- FinanceOctober 2013-present

Accurately processes complex financial transactions such as withdrawals, contributions, enrollments, rollovers, required minimum distributions, transfer outs, maintenance requests, and loans and loan reconciliations.

Review high dollar transactions to confirm that they have been processed accurately and proper documentation is in place to minimize financial and legal risk

Performs quality analysis for compliance and auditing on financial transactions Timely resolution of escalated issues; researches discrepancies through communication with internal business partners

and OSG. Builds relationships with internal and external clients Corresponds with potential and confirmed clients converting in TRP. Validates plan rules and guidelines; represents

depart as subject matter expert; tests financial processes before live conversion of plan Reconcile active and termed accounts, and ensure that balances are correct based on market value and trade dates Designs associate recognition programs to distinguish individual and team accomplishments; Coaches associates

monthly to strength and develop reps to next level. Demonstrates personal developmental growth by engaging in coaching session with Sups; implements feedback

received. Mentors new associates and assumes a leadership role within the team by disseminating best practices Enhances the business by creating innovative methods that translate department goals into measurable results.

Smartboard KingAccountant assistantMay 2015 – present

Review accounts payable and calculate hours and pay out according; data entry, validate all pay is entered correctly Optimize website by editing content, expanding visibility, associate coding in search engines; blogging new products

Baltimore City Police Department Police OfficerAugust 2012 – July 2013

Completes and submits reports for any and all criminal acts and attend all court proceedings Communicates effectively with citizens and investigates and resolves problems; Knows and reinforces state and local laws and general orders; security patrols in Western district

Aerotek/Health Stream & SunTrust Assistant Analyst/Loss Mitigation NegotiatorJuly 2011- March 2012

Maintains sensitive information and create client reports and analyze client data Contributes to technical insight over data and ensure accurate reporting Meets stringent deadline requirements and do edits as necessary; data entry of new information Sets up files and collect all documents to be reviewed for modifications Proofs all data on reports to ensure accuracy and updates excel spreadsheets per client’s needs.

Verizon WirelessSales Representative/Customer Care AnalystMay 2006- July 2010 and July 2016 – October 2016

Exhibits quality customer service from greeting point through departure Knows and understand operational policies to ensure policies and procedures are coordinated and executed Assists in administrative functions of store, including cash management, inventory management, and asset protection

EDUCATION/CERTIFICATIONSVirginia State University, Petersburg, MD & Florida A & M University, Tallahassee, FLBachelor of Science Degree - Criminal Justice (2010)