Danielle Williams5034 Wood Manor Run, Fort Wayne, IN 46835(260)413-9982/willde01@students.ipfw.edu

ObjectiveObtain management position in the hospitality industry with the opportunity for career growth in the Hospitality Management field. My long term career goal is managing in the Catering and Resort Hospitality fields in a position that enables me to influence the guest experience.

Summary of Qualifications Five years of experience working in the hospitality industry, with a focus on customer experience Skilled at managing in a fast paced environment Experience in launching new restaurants Highly creative, energetic proven problem solver, managing in difficult situations Strong interpersonal skills, ability to build relationships with customers and coworkers Honors student at Purdue University (IPFW Campus) majoring in Hospitality Management

Work ExperiencePalm Island Resort January 2016 – May 2016Cape Haze, FL

Internship program through IPFWResort on Florida’s Gulf Coast consisting of rental villas and private homesLearned nuances of guest service for seasonal customersResort restaurant – provide outstanding experience for base of repeat clientele and luxury resort guests

White Lodging/Marriott Courtyard Downtown May 2015 – PresentFort Wayne, INBanquet Server/Guest Service Representative

Internship program through IPFW/White Lodging 250 room hotel in the heart of downtown Fort Wayne Banquet and Event Planning – set up, serve and ensure memorable customer experience for over 25 banquets and special events Bistro Attendant – open and manage lobby bistro, creating smooth and enjoyable customer experience

Sycamore Hills Country Club August 2015 – January 2016Fort Wayne, IN

Banquets and events Responsibilities include setup, serving and ensuring customer satisfaction for banquets and special events

Danielle Williams5034 Wood Manor Run, Fort Wayne, IN 46835,

(260)413-9982 Willde01@students.ipfw.edu

Scotty’s Brewhouse November 2014 – April 2015Fort Wayne, IN

Involved in the launch of the company’s first restaurant in Fort Wayne

Hostess Manage the customer experience from first impression thru seating in a presentable environment

Dairy Queen November 2010 - July2014Fort Wayne, IN

Involved in the launch of a new full service store in Fort Wayne

Shift Leader Responsible for successful operation of store during assigned shifts Train new employees Opening and closing the store, count safe Food and ice cream preparation, cake maker/ decorate cakes

Tucano’s Brazilian Steak House October 2013 – January 2014Fort Wayne, IN

Involved in the launch of the new restaurant in Fort Wayne

Server Responsible for providing customers with an excellent and memorable dining experience built around outstanding customer service and quality food and beverages

EducationPurdue University, Fort Wayne, INBachelor of Science – Hospitality and Tourism Management, May 2016

Awards and CertificationsHonors List – 2014, 2015, 2016ServSafe Certification, 2014 (ServSafe National Restaurants Association)

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