RANA FAID MANNA’A

Birth: 1/3/1979

Nationality: Jordanian

Martial status: single

Tel: + 962 795 605696

Email: rana_manna3@hotmail.com

Skype: rana_mannaa - LinkedIn: https://jo.linkedin.com/pub/rana-manna-a/28/891/693

LAST POSIITON HELD

January 2011 - June 2015: Human resources coordinator for Syria /Iraq/ Jordan, based in Amman, Jordan at Médecins sans Frontières, Barcelona operational center, MSF Spain

EDUCATION

2010: Bachelor’s degree in Business administration’s / Human resources, University Of Canterbury, United Kingdom

2002-2004: Diploma in Management information system, at Al Balqaa University In Amman, Jordan 1999-2000: Diploma in Hospital Management And Medical Records at professional college

of parameical professions in Irbed, Jordan.

MAIN RESPONSABILITES & AREAS OF EXPERTISE

Recruitment & Retention

Manage strategic (organizational positioning vis-à-vis recruitment, recruitment supply chain, internal vacancy systems) and operational (selction process) recruitement. Provide support to managers in the recruitment of all staff & participate in the selection of staff, as appropriate. Analyze HR trends internally (turnover, nationality split etc) and externally (market trends).Analyse business units needs and future growth strategy to derive the recruitment plan for the organization. Develop and maintain a database of candidates / standardize questions and tests for each staff category, psycho-metric /IQ tests or equivalent, check character references, and backgrounds. Observe candidates during probation period to make decisions on retention.

Employee Relations

Manage investigations, disciplinary and grievance matters in conjunction with the Legal Manager. Provide advice and guidance on individual employee relation’scases, ensuring that these are well managed and meet the requirements of the Board’s policies, best practice and employment legislation. Provide support to

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staff on HR issues, as and when required.

Performance Management

Develop and implement a Performance Appraisal System, develop Performance Management Profiles & Handbook, Balanced Score Card, and KPIs for each standard post in the company. Coach & Train managers on conducting and scoring appraisals, train employees on setting up SMART objectives; disseminate a performance based remuneration philosophy with the approval of the BOD.

Learning and Development

Work in partnership with line managers; to identify individual development needs and source external training provision as and when required, monitoring training costs against budget. Administer the evaluation of all learning and development activities. Make recommendations on a cost-effective management development program to support the Board’s people management strategies.

Compensation And Benefits

Design and implement compensation structures and variable pay plans. Align internal equity with market data, and formulate compensation packages to staff. Review the salary/grade structure by benchmarking, ensure competitive compensation strategy. 2 benchmarking study in Jordan /Iraq .

Employee Communication & Development of companywide

Policies& procedures

Develop, implement and maintain HR policies and procedures to ensure effective, fair and consistent management of staff throughout the organization, and ensure that the staff handbook is comprehensive and up-to-date. Ensure that managers and staff are aware of the policies and procedures and able to operate them effectively. Develop and maintain effective partnerships with Staff ensuring consultation and communication practices are routinely adopted to enable management to make effective decisions and successfully implement objectives.

Write, maintain and update HR Polices / Employment contracts (for all categories of staff) / Group Employee Handbook / Job Profiles / Performance Mgmt Profiles & Handbooks / Leadership Competency Rubrics with Behaviour Indicators etc., in coordination with BOD and other key stakeholders.

HR budgeting Develop and manage an Efficient Remuneration And Benefits Package To attract And Retain Quality Personnel. Manage a Cost-Effective Employees Benefits Program

Administration Ensure That Administration Services are offered To The Management Team and Work is complete in a timely and efficient manner.

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PROFESSIONAL EXPERIENCE

January 2011 - June2015:MSF Barcelona operational center, MSF Spain, Human resources coordinator for Syria / Irak / Jordan, based in Amman, Jordan Management of 100 people from diverse backgrounds and in various contexts High-Management/Coordination PositionTasks:Holding strategic & regional responsibilities, reference person within the mission for human resources management, international mobilizer of human resources between 3 main locations (Jordan / Syria / Iraq). Elaborate with the mission team on the HR strategy definition of both national and international staff; to supervise the appropriate management of the mission team in accordance with the MSF HR policies, procedures and the local legal framework. 18 field visit to Iraq project in 4 years – supporting the HR admin team in Najaf governorate and remote management of MSF team in Syria.One of the man responsability – leading the harmonization of 5 MSF sections in jordan /iraq on 2012 , and conduct the regional benchmarking in colaboration with MSF Norway in 2012/2013 and recently in 2015. Also i manage to provide 2 intersectional training SANOU in arabic and enlish language one in jordan and one in Iraq , also i provided 5 training on performance management system & Evaluation of 2015.

December 2014 to March 2015:MSF Spain Ethiopia / Somali region mission HR/Admin Trainer for 3 projects (Doloado – Addis Ababa – Degehbur)Tasks : HR manager’s trainer in Ethiopia mission & Somali region, provide on job training covering all HR/Admin aspects , implementation of MSF standard polices and procedure – topics covered during the training (payroll system , HR system Homere, disciplinary procedure , internal regulations , performance management system ,SANOU , Induction , recruitment ,auditing, income tax and pension monthly preparation ) knowing that Ethiopia Mission have 700 Staff in 4 main regions .

2009- 2010: Rubicon holding group – Animation internaional company, Human Resources Senior Personnel officer.

Senior-Management Position

Tasks:

Rubicon was huge private company, where 200 staff inside Jordan and 700 staff in Manila- Philippines, plus dubai and Los Anglos branches . The HQ located/based in Jordan. I was supervising HR team (1.Employee Relation officer, 2.Payroll officer, 3. Recruitment officer, 4. Assistant HR Senior officer).

With the team, the department should cover all the regular HR responsibilities plus administration. Using 360 Evaluation system, and very advanced HR system Oracle / Mena Itech.

2007 - 2009 : Children’s Museum (local NGO), Human Resources Officer .

Junior position

Tasks :

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Provide general day-to-day HR support across the museum , HR function in relation to all HR, Employee Benefits, Training and Development and other administration for Museum employees and (as necessary) Volunteers coordination and supervisor, all in compliance with statutory obligations and best practice,

2006 -2007: Audiovisual commission, government / public sector, Administrative assistant

2004-2006: Applied sciences Private University, assistant of certified Human Resources Manager/ Member of HR internal Audit team.

LANGUAGE SKILLSArabic:Native speakerEnglish: Full professional capacity

COMPUTER SKILLSMicrosoft office: proficient, my second degree in MIS, enabled me to understand and work with Any human resources programs and systems.

Key Competencies Planning and controlManaging employee relationshipCommunication & influencingTeam working & personal impactAttention to detail, Strong interpersonal skills and relationship managementWorking in multicultural environment, flexibility & ability to travel when needed.Excellent written and verbal communication skills are essential.Experienced n Middle East law and regulation & Regional Recruitment and Mobilization of staff.

Trainings 2007- Certificate Of Appreciation Form Social Security Company 2008- Income and Sales tax training certificates. 2009 – IELTS International English System Language Testing 5.5

2010 – Certificate in legal aspects of HR Management.

2012 : Human resources coordination course – MSF Spain, Barcelona

2012 : field Team managment course in Amman, MSF USA

2012 : Field Team managment course in Barcelona, MSF Spain

2013 / 2014/ 2015 : Participate to the International HR coordination meeting held in Barcelona . Discussion and elaboration of HR regional and international strategic vision in Middle East, diversity of the team and HR management updates. Sharing experiences from different countries.

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REFERENCES are available upon request

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