Paul James Jukes44B St Andrews Road, Exmouth, Devon, England, EX8 1AS

Mobile 07931684428 Home 01395 224687Email pauljjukes22@gmail.com

Profile

An enthusiastic and dedicated professional who enjoys leading and being part of a team. Quick to grasp new ideas and concepts. Innovative and creative in finding solutions to problems. Able to work on his own initiative and demonstrate the highest levels of motivation required to meet goals and targets. A people person with a friendly and approachable character with excellent interpersonal skills and the ability to communicate concisely at all levels.

I have been in management, customer service and sales for most of my working life and I have always enjoyed meeting people and listening to what they have to say. I relish the opportunity to take on new challenges and have the ability to grasp processes and strategies quickly. As a Manager I have always encouraged and developed my team with structured training, one to ones and adhoc advice. I am a hand’s on style manager and prefer to be amongst my team rather than in a office.

I have gained and developed the following skills through my work experience as listed below.

Skill Set

Profit and loss controls, people manager, leadership, confident decision making, strong sales skills, able to communicate at all levels, quick to understand and implement new strategy’s and ideas.

Strong organiser, communicator, project manager, self –motivated, can do attitude, Closer.

Able to deliver results within time scales, proactive in achieving objectives, Can think on my feet and make firm decisions, deliver strategies through clear defined goals for myself and to my teams, possess strong sales abilities and techniques.

Employment History

Post Office Limited – April 2014 to present dayField manager Manage approximately 35 – 40 Post Offices who require their current contract format to be changed to the new government strategy. A government project called network transformation, placing old unprofitable offices into vibrant sustainable retailers or revamping and streamlining current post offices on site. Achieved year end targets for 2014/15 and 2015/2016. Graded 3 good performance

Holland & Barrett Health Foods– August 2013 to April 2014Store Manager Responsible for the day to day business of this very busy city centre health store. Managed a small team of 4 key time and one full time member of staff. Achieved 97% from 63% as a customer experience score in my first six months.

Surridge Gallery - August 2012 to August 2013

Sales ExecutiveAdvising potential clients on high end fine art and ensured a professional and courteous service was delivered at all times. Visited client’s residence and advised them on suitable art to complement their home. Set up exhibitions and looked after the clients and artists.Sales target achieved year end 134%

Thomas Cook PLC - April 2010 - June 2012 Customer service manager for villa guests overseas. (Seasonal)Providing unrivalled personal service for guests during their holiday, Ensured guests safety during their stay and organised appropriate action in the event of any incidents such as illness, police incidents or tragedy. Sales Target for events & trips £9 per head- Achieved £11per head over 6 month season

Comet Electrical Plc - October 2003 – March 2010Operations ManagerResponsible for managing a team in excess of 70 colleagues, driving sales, controlling payroll, implementing effective rotas, motivating the sales team to achieve their individual targets.Part of a start-up team which successfully opened over 30 new stores. Area trouble shooter for stores that had dropped its standards.Sales Target achieved for end of final year 112% profitability target achieved 114%

Fun Sun International - June 2001- September 2003Sales manager for Fashion Shows at 14 venues in Spain.Managing and Organising Fashion shows at 4 & 5 star hotels along the Costa del Sol, Spain. Driving sales, stock control and pro actively seeking out new outletsSurpassed sales targets in 2001 and 2002, 96% in 2003.

Comet Electrical Plc. - June 1994 – May 1999Store manager – 2.7mil Annual TurnoverResponsible for the day to day running of this busy store located on a retail park. Effective profit and loss control, co-ordinate sale launches, recruitment, Identify correct stock levels for promotional sales. 8 full time and 6 key time staff.Increased like for like sales by 8% in first year.

Education8 GCSE at Vincent Thompson High school, Exeter.Has attended numerous sales technique courses and have also delivered sales skills seminars covering feature & benefits, closing styles and getting to know the customer.I have a T.E.F.A.L accreditation, (Teaching English as a secondary Language.)

AchievementsProud award for consistently delivery excellent customer service, Thomas Cook 2010Best Sales manager of the region (South) based on most targets achieved in a quarter,Comet PLC, Torquay. 2006Store manager of the year, based on Profit contribution and overall store standards,Comet PLC 1998Have achieved all levels of store management in my retail career and have always worked hard to do my best in every new challenge.

Clean Full Driving Licence, computer competent with experience in all Microsoft applications.