Customers of NSW Government agencies who have their complaint handled well have higher

than average overall customer satisfaction.

RespectInformation & accessibility

CommunicationOwnership Timeliness

Transparency

What do your customers want?

Your customers want to feel that you respect them, they want regular communication from you,

information on their complaint process, and to know that their feedback makes a difference.

NSW Government agencies are required to develop best practice

complaint management systems.

Ask your complaint handling manager for information about how your agency

handles complaints.

For more information about the Commitments:www.ombo.nsw.gov.au

email: nswombo@ombo.nsw.gov.au ph: 1800 930 977 Digital Communications