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OBJECTIVESeeking a position in the customer service field that will utilize my success and accomplishments with relationship building, researching, and product knowledgeto achieve my personal goals, while providing long-term growth possibilities.

EXPERIENCETelemarketing Representative - Jun. 2010 - Oct. 2010New York Staffing/New York Life, Tampa, FL*Provided AARP members with information about life insurance products in a callcenter setting.*Sent requested information packets to interested members.*Assisted prospective customers with filling out enrollment forms.*Directed current customers to proper departments to fulfill their requests. 403b Contributions Processor

Mar. 2009 - Sep. 2009401K ASP, LLC, Tampa, FL*Processed 403b contributions for various universities and secondary institutions.*Scanned necessary financial documents into computer system.*Sorted scanned documents, using Adobe Acrobat 9.0 into created folders and archived the necessaryhard copies.*Contacted clients when there were forms missing that were needed.

Technical Support Representative - Nov. 2007 - Apr. 2008Computer Generated Solutions, Tampa, FL*Provided customer service in an inbound call center setting for Ernst & Young.*

Provided troubleshooting services to assist customers with various technical issues they experienced with their notebook computers.*Educated customers on the use of various software and hardware.*Helped customers with password resets and provided access to certain systems and programs.

Customer Service Representative - Jul. 2007 - Nov. 2007Adecco/Verizon Wireless, Tampa, FL*Provided inbound customer service in a call center setting.*Performed account maintenance, assisted with setup of new lines of service and activation of wireless phones and smart devices.*Troubleshot problems of various handheld wireless devices.*Educated customers on the use of various products and services.

Customer Service Representative - Jan. 2007 - Apr. 2007

Alltel Wireless, Tampa, FL*Provided inbound customer service to Alltel Wireless customers in a call centeratmosphere.*Activated new lines of wireless service and setup of new products and services.*Troubleshot problems of various handheld cellular devices.*Informedcustomers on how to get the best use of their service and any new products thatthey might benefit from.

Assistant Manager - Aug. 2006 - Jan. 2007Old Meeting House Ice Cream, Tampa, FL*Served customers ice cream, coffee, pastries, etc.*Processed payments on a computerized cash register, both cash and credit.*Ran a daily count of the cash register drawer and submitted bank deposits.

Wireless Support Specialist - Aug. 2004 - Sep. 2004Decision One/Sprint PCS, Tulsa, OK* Provided inbound customer service in a call center setting for Sprint PCS.* Assisted customers will bill payments, setting up of new lines of service, productinformation, and how to get the most from their wireless services.* Troubleshotproblems of various handheld wireless devices.

Executive Assistant - May 2003 - Aug. 2004Magic Creations, Columbus, OH* Coordination and execution of profitable monthly events.* Internet research an

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d development of new territories.* Increased web traffic and sales earnings by 43%.

Finishing Technician - Apr. 2003 - May 2003Capitol Cleaners, Centerville, OH* Pressed, tagged and organized clothing.

Customer Service Representative - Jun. 2001 - Dec. 2002SBC Ameritech, Dayton, OH* Provided SBC customers with inbound and outbound customer service.* Signed customers up for new lines of land-line and DSL service. Assisted them with accountmaintenance and use of their products and services.* Made customers aware of special offers that would be of value to them and that would enhance their experience with various products.

Sr. Sales Associate - Jul. 1998 - Jan. 2001Elder Beerman, Dayton, OH*Merchandising product and sales station operations. Building clientele and promoting new credit accounts.* Client service, retainment, and recovery, exceedingpersonal sales goals.? SKILLS* Proficient knowledge of computer and Internet skills.* Proficient knowledge of Microsoft Windows (all versions).* Proficient knowledge of Microsoft Office applications.* Keyboarding speed of 55 words per minute.* Data entry speed of 10,000 keystrokes per hour.* Proficiency in general office duties (filing, answering multi-line telephones, greeting customers, accounti

ng, etc.).

EDUCATIONCertificate, Health Occupations - May 1997Poplar Bluff Technical Career Center, Poplar Bluff, MOLearned entry-level techniques in the health care industry.