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Page 1: Customer service level 3 - · PDF file• Organise and deliver customer service • Understand the customer service environment • Understand customers and customer reten.on

Furtherinforma.onIfyouwouldlikeadviceonotherwork-basedlearningprogrammes,methodsofdeliveryandeligibilityforfundingpleasecontactoneofourteamon: [email protected]

01782 286046

CUSTOMERSERVICELEVEL3Factsheet

Thesequalifica-onisidealifyouareworkinginacustomerserviceroleandhavesomeresponsibilityfordevelopingthequalityofthecustomer’sservicedelivery.However,thisdoesnotmeanyouhavetohavedirectlinemanagementresponsibilityforpeople.

Offeringarealopportunityfortalentedpeoplemee'ngbusinessneeds.

EntryRequirementsTherearenomandatoryentryrequirementsforthisframework.However,itislikelythatadvancedappren8ceswillhavesomepriorexperienceinacustomerservicerole,althoughthisisnotaformalrequirement.

Descrip$onAnappren(ceshipisaframeworkofqualifica(onswhichmayinclude:

• Level3diplomaincustomerservice• Func%onalskillsinmathsandEnglishatlevel2

Guidedlearninghours289-375hours(diploma).Examplesofthisareon-the-jobworkexperience,1-2-1learningandgroupteaching.

Dura%on12months

Mandatoryunits• Organiseanddelivercustomerservice• Understandthecustomerserviceenvironment• Understandcustomersandcustomerreten.on• Principlesofbusiness• Managepersonalandprofessionaldevelopment• Resolvecustomer’sproblems

Examplesofop,onalunits• Promoteaddi+onalproductsand/orservicesto

customers• Developcustomerrela/onships• Monitorthequalityofcustomersservices

interac(ons• Championcustomerservice• Obtainingandanalysingsalesrelatedinforma2on

MethodsofrecordingstudyYourqualifica,onwillbecompletedviapaperbasedpor$oliowithinterac/velearning.

DiplomaTheappren)ceshipincludesbothknowledgeandcompetenceunits.Learnersmustcompleteaminimumof65creditswhichconsistsofmandatoryandop4onalunits.

Followoncourses• Level3advancedappren-ceshiporlevel4higher

levelappren)ceshipinmanagement.

sarcp.netsarcp.net/wp-content/uploads/2016/12/CS3Diploma.pdf · Unit 1: Organise and deliver customer service. Unit 2: Understand the customer service environment. Unit 3: Resolve

Good Healthcare Customer Service Isn’t Good Enough · consumer experience is in today’s competitive environment, many do not fully understand the difference that customer service

Why is customer service a good choice? - · PDF file• Organise and deliver customer service • Understand customer service management • Understand customers and customer retention

®. Customer Service Opportunity Model Customer Service Variance Customer Service Adjusted Workload

Manajemen Pemasaran - Understand the Customer

Chapter 3 Customer Service Distribution · tronics store, a high-end fashion store, or a jewelry store. Before we start talking about customer service, we have to understand what

Effective Customer Service Pages 54-57. Aims for today To understand the meaning of the term ‘Customer Service’. To appreciate the link between effective

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Customer Service Over the Phone PPT 2.0 revised - Parkway€¦ · Recognize the components of customer service ... I have read and understand the module on Customer Service over the

Customer Insight Profiling and Service Design Guide Insight Profiling and Service...Do you understand your customers? Your citizens? The communities you’re trying to help? Customer

Customer Service Level 3 60134781 - LD Training · PDF fileOrganise and Deliver Customer Service 3 5 Understand the Customer Service Environment 3 5 (*1)Resolve Customers’ Problems

3.09 Understand the nature of customer relationship management to show its contributions to a company 3.00 Understand product/service management, emotional

Level 3 Diploma in Customer Service Qualification ... · PDF fileL/506/2150 Organise and deliver customer service 3 5 Y/506/2152 Understand the customer service environment 3 5 K/506/2169

Customer Service Factsheet Employer...Customer Service Assistant/ Customer Service Advisor/ Customer Service Operater/ Customer Service Representative Provide a high quality service

Distribution Customer Service and Logistics · Place and marketing strategy planning. 2. Understand why the physical distribution customer service level is a key marketing strategy

L-5 Understand Customer &

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MODULE 2. CUSTOMER SERVICE By Dale Pfeiffer. Session Learning Objectives Customer Service Understand the Basics of Customer Service Understand the 7-Steps

1. LEARNING OBJECTIVES Understand why customer service is such a key component of municipal services Understand good customer service is a mindset; not

4.01 UNDERSTAND CUSTOMER SERVICE SKILLS TO ENSURE GUEST AND CUSTOMER SATISFACTION AT HOSPITALITY AND TOURISM DESTINATIONS

Have a Customer Focus Understand the selling process and the importance of customer service

wefindanylearner.co.ukwefindanylearner.co.uk/wp-content/uploads/2016/09/CS3Diploma.pdf · Unit 1: Organise and deliver customer service. Unit 2: Understand the customer service environment

MICROLEARN CONTENT MAPPING: CUSTOMER SERVICE …blc-fe.org/...Level_2_Customer_Service_Practitioner... · Customer Service: - Know Your Customer 3. Understand the different needs

· PDF file1 L/506/2150 Organise and deliver customer service 3 5 2 Y/506/2152 Understand the customer service environment 3 5 3 J/506

Unit F1 Communicate using customer service language · understand and explain what your organisation ... Communicate using customer service language ... to recognise the needs of

Cisco Customer Service Hub Customer Service Operating …

ACCELERATED SERVICE DESIGN...CUSTOMER EXPERIENCE (MARCH 2018) To understand trends, strategic challenges, and opportunities surrounding ways of working in Customer Experience (CX),

Service PPAP - Ford PPAP.pdf · Know when a PPAP is required Understand which parts require PPAP Understand Ford Customer Service Division expectations related to PPAP Online PPAP

Consistent and Reliable Customer Service Learning Objective: To understand how a company can offer Consistent and Reliable Customer Service

CUSTOMER SEGMENTATION APPROACHES AND HOTEL … · customer is widely varied, service providers need to understand the customer that they want to serve. In focusing to customer selections,

Service PPAP · Know when a PPAP is required Understand which parts require PPAP Understand Ford Customer Service Division expectations related to PPAP Online PPAP submission tool

Achieving a Customer-Centric Service Culture · 2018. 7. 5. · cross selling • Lower average handle time When It Comes to Customer Service, Seek First to Understand The idea of

Understand the Customer

CUSTOMER SERVICE REPRESENTATIVE I CUSTOMER SERVICE REPRESENTATIVE II€¦ · CUSTOMER SERVICE REPRESENTATIVE I CUSTOMER SERVICE REPRESENTATIVE II Class specifications are intended