CUSTOMER JOURNEY MAPPING desi JOURNEY MAPPING designthinkersacademy-+ Customer’s Needs Barriers Explain Emotions EMOTIONAL STATUS

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  • CUSTOMER JOURNEY MAPPING designthinkersacademy

    -

    +

    Customers Needs

    Barriers

    Explain Emotions

    EMOTIONAL STATUS OF

    PERSONA

    WHAT IS THE PERSONA TRYING TO DO?

    CONTEXT

    OPPORTUNITIES AREAS

    JOURNEY STAGES

    +

    Name

    Profile

    Behaviour

    TOUCHPOINTS

  • Customers Needs

    Barriers

    Customers Needs

    Barriers

    CUSTOMER JOURNEY MAPPING

    -

    Explain EmotionsExplain Emotions

    ++

    designthinkersacademy

  • Customers Needs

    Barriers

    CUSTOMER JOURNEY MAPPING

    -

    Explain Emotions

    ++

    CONT

    EXT

    EMOT

    IONA

    L ST

    ATUS

    WHA

    T TH

    E PE

    RSON

    A IS

    TRYI

    NG T

    O AC

    HIEV

    E?JO

    URNE

    Y ST

    AGE

    TOUC

    HPOI

    NTS

    OPPO

    RTUN

    ITY

    AREA

    S

    designthinkersacademy