CUSTOMER JOURNEY MAPPING desi JOURNEY MAPPING designthinkersacademy-+ Customer’s Needs Barriers Explain Emotions EMOTIONAL STATUS

Download CUSTOMER JOURNEY MAPPING desi  JOURNEY MAPPING designthinkersacademy-+ Customer’s Needs Barriers Explain Emotions EMOTIONAL STATUS

Post on 09-Mar-2018

212 views

Category:

Documents

0 download

Embed Size (px)

TRANSCRIPT

<ul><li><p>CUSTOMER JOURNEY MAPPING designthinkersacademy</p><p>-</p><p>+</p><p>Customers Needs</p><p>Barriers</p><p>Explain Emotions</p><p>EMOTIONAL STATUS OF</p><p>PERSONA</p><p>WHAT IS THE PERSONA TRYING TO DO?</p><p>CONTEXT</p><p>OPPORTUNITIES AREAS</p><p>JOURNEY STAGES</p><p>+</p><p>Name</p><p>Profile</p><p>Behaviour</p><p>TOUCHPOINTS</p></li><li><p>Customers Needs</p><p>Barriers</p><p>Customers Needs</p><p>Barriers</p><p>CUSTOMER JOURNEY MAPPING </p><p>-</p><p>Explain EmotionsExplain Emotions</p><p>++</p><p>designthinkersacademy</p></li><li><p>Customers Needs</p><p>Barriers</p><p>CUSTOMER JOURNEY MAPPING </p><p>-</p><p>Explain Emotions</p><p>++</p><p>CONT</p><p>EXT</p><p>EMOT</p><p>IONA</p><p>L ST</p><p>ATUS</p><p>WHA</p><p>T TH</p><p>E PE</p><p>RSON</p><p>A IS</p><p>TRYI</p><p>NG T</p><p>O AC</p><p>HIEV</p><p>E?JO</p><p>URNE</p><p>Y ST</p><p>AGE</p><p>TOUC</p><p>HPOI</p><p>NTS</p><p>OPPO</p><p>RTUN</p><p>ITY </p><p>AREA</p><p>S</p><p>designthinkersacademy</p></li></ul>