Customer Experience Journey Mapping Software

Download Customer Experience Journey Mapping Software

Post on 15-Jul-2015




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  • Customer Experience Journey Mapping Software

    A great first step to take is to map out the journey your customer takes when

    dealing with your organization. Successful customer journey mapping exercises

    consider different customer personas, emotional components of the experience,

    moments of truth and various channels of communication.

    Customer Journey Maps is also a great platform to foster collaboration amongst

    team members and to unite all stakeholders towards a new service mindset. Get

    all the confidence you need with CX Groups Mapping support.

  • Price Training & Consulting Price: $399

    Mapping Software: $35 (single user p/m) $65 (unlimited p/m)

    What we

    will do

    Conduct a 30 min call with you to understand your business & project

    Perform a 1 hour online training session

    Provide you with a software to map your Customer Journey

    Conduct 2 additional 30 min calls to coach you as you move along the

    Customer Journey Mapping Exercise in your company.

    Be available for support via email.

    What need

    to do

    Participate in a 30 min call to give us your requirements

    Participate in a 1 hour online training

    Use the Customer Journey Mapping software

    Drive the mapping process within your company.

  • Orientation Call with a CX Consultant

    Dont know where to start? No problem. Take the initiative and talk to one of our CX Consultants, entirely without any commitments. We love exploring new

    challenges and bringing newcomers into the CX realm. That is our passion. Learn

    from us about what it takes for businesses to improve their Customer Experience.

    Is is t a 3 month initiative or a 3 year initiative? What are the most easiest things a

    company can do that will bring about the most tangible effects? What are the

    pitfalls? Get in touch today to find out more.

  • Contact CX Group

    North America

    2701 S Bayshore Drive, #303

    Coral Gables 33133

    Florida, United States

    T & SMS: +1 (305) 985 5550

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