customer experience expert
TRANSCRIPT
- How to increase the customer experience
How many smartphones & tablets are there in Norway or in Europe?
Source: http://www.google.no/imghp?hl=no&tab=Ti
I bring you «The Expert app»
Source: http://www.google.no/imghp?hl=no&tab=Ti
My profile
My receipts
My orders
My offers
Net-shop
My services
Remember me
Log out
New customer?
Dashboard
LOG IN
Will be provided with a auto-login-feature so when you start the app, you will automatically come to the “dashboard”
Source picture iPhone: http://www.google.no/imghp?hl=no&tab=Ti
My profile• Name• Address• Postal code & address• Phone #• E-mail
• My Expert store– Select the store that's closest to you
• My credit cards– All info that's necessary to do purchases
My profile
My receipts• Categories
– Appliances• 2010• 2011• 2012• All receipts
– Small electric appliances– Hi-Fi– TVs– Mobiles– Computers
– My insurances
My receipts
How is «my receipts» possible?
My receipts
In Elguide:• Register e-mail when register
you’re customer
When purchased:• An automated e-mail is sent to
you account as a PDF-format that cointains the receipt
Source pictures: http://www.google.no/imghp?hl=no&tab=Ti
Net-shop Net-shop
Net-shop
NESPRESSO D120 CREAM ESPRESSO MASKIN
• Høytrykkspumpe - 19 bar• Melkesteamer• Kun Nespresso kaffekapsler• Vanntank 1 L• Enkel i bruk
KJØPTILBEHØR
1.695,- online
This have to be modified to fit phones/tablets
Source pictures: http://www.expert.no and http://www.google.no/imghp?hl=no&tab=Ti
Net-shop Net-shop
NESPRESSO D120 CREAM ESPRESSO MASKIN
• Høytrykkspumpe - 19 bar• Melkesteamer• Kun Nespresso kaffekapsler• Vanntank 1 L• Enkel i bruk
KJØPTILBEHØR
NESPRESSO D120 CREAM 1.695,-X
XX
X1.695,- online
NESPRESSO D120 CREAM 3.390,-
NESPRESSO D120 CREAM 1.695,-
NESPRESSO D120 CREAM 1.695,-
SUM 8.475,-
NEXTERASE SHOP MORE
1
21
1
CARD#: *******3659
CVC ***
**********
CONFIRMCANCEL
After confirming you can see your order in «my orders», and the procedure will be the same as the one when your buying from the internet-store. The products will be sent to your «expert store». When your order is at the store you will receive a notification.The password is the same that you use to log in with.
PASSW.
Source pictures: http://www.expert.no and http://www.google.no/imghp?hl=no&tab=Ti
My offers My offers
From Expert Stores:
• Personal offers on products from a salesman at a store
• Show how long the offer is available
• Etc.
From Expert:
• Ex: “This week we have a special offer with 25% off on this vacuum-cleaner”
• Based on segmentation• Based on “My Expert
store” from “My profile”
My services My services
Todays solutionwww.serviceinfo.nu
Ongoing
Finished
Tomorrows solution
Source pictures: http://www.serviceinfo.nu
My services My services
Ongoing:
• Location (shop, repairshop, etc)• More info• What kind of repair• Costs• Etc.
Finished:
• PDF-formats• Use for complaints• Easy for both customer &
store• Etc.
When the product is back in the store or a decision is taken, you will receive a notification.
SummaryName:
Address:
Postal code & address:
Phone #:
E-mail:
My Expert store
My credit cards
Ola Nordmann
Norgegata 44
Stavanger
12345678
Expert Bonus Straen
******6456
4005
+47
Source pictures: http://www.expert.no, http://www.serviceinfo.nu and http://www.google.no/imghp?hl=no&tab=Ti