customer experience competitive research & growth strategy slide deck

© 2015 CEB. All rights reservedVersion: X.X Last modified: [insert date format: DD Month YYYY]

CONFIDENTIAL OR CONFIDENTIAL-RESTRICTED [Delete as appropriate]

CEB + CX

Competitive Analysis & Growth Strategy Project


CONFIDENTIAL OR CONFIDENTIAL-RESTRICTED [Delete as appropriate]2

Presentation Agenda

Competitive Analysis

Growth Strategies

Next Steps

Customer Experience Landscape



Customer Experience Landscape



Trends & Forecasts

New trends in the CX market must be fully implemented or firms risk leaving millions behind

2014 2015 2016 2017 2018 20190123456789

Growth of the Customer Experience (CX) Market

CX Market (In Billions)

Year

Bill

ions

of D

olla

rs

93%

Global CEOs who said that CX improvement is a top priority this year2

Having almost 24/7 support is crucial for success3

Firms must have both online and offline capabilities4

CAGR:

17.3%

(2014 – 2019)

The CX market is set to double from $3.78BN to almost $8.5BN in

2019. 1



Trends & Forecasts

Mobile, metrics and emotions are the true drivers behind a memorable CX strategy

Provide omni-channel service with a focus on mobile CX5

Insightful metrics that are simple but impactful are rising, especially NPS (“what are our scores, what do they mean, what is a clear action plan to improve/sustain our scores, etc.)6

CX strategies must focus on building up positive experiences for both customers and employees7



BIG INSIGHTS

Focusing on mobile, metrics and emotions will lead to more successful CX strategies

To capitalize on the growing CX market, the best firms will enter as soon as possible

Firms can differentiate themselves by offering online/offline solutions as well as support for

customers and employees



CompetitiveAnalysis



*A full list of the top 50 management consulting firms with a focus on CX consulting used in this project can be found in Appendix. A.2

Many CX consultancies exist* but a market leader does not, indicating a highly fragmented market



While a market leader doesn’t exist, there are a few firms that continually hog the “CX spotlight”

The top firms were categorized with the

following criteria8

1. Brand recognition & reach

2. LinkedIn Presence3. Awards4. Creation of a

industry-changing methodology, organization or patent

Using those criteria, the top 4 firms in the CX industry are

below:

The top firms are private companies so their individual market shares are unknown/unable to be calculated, meaning that the question “Who is the

leader of these four” was not determined.



Satmetrix NPX Bain & Company

Co-creators of the Net Promoter Score system

Global reach/recognition with 10+ years experience

Created Bain’s Loyalty practice to educate firms about NPS

Each market leader has unique strengths, which can be used to drive CEB’s future CX decisions

Co-creators of the Net Promoter Score system

CX thought leaders 10+ years experience in

delivering NPS & CX related services



Temkin Group Beyond Philosophy

Pioneered proprietary methods of analyzing both the rational and emotional sides of CX

CX thought leader

Market leaders leverage their unique histories, members and value propositions to push ahead

Co-created the Customer Experience Professionals Association (CXPA)

Conducts annual research into the state of the CX industry

CX thought leader



BIG INSIGHTS

The top CX firms have forward thinking team members that continue to push the CX industry

forward (examples include: 1. Creating revolutionary analytics systems,

certification and professional institutes2. Travelling globally to speak/learn from the

best, etc.) 8

4 Similarities Between the Top 4 FirmsI. Proprietary information that changed the

CX industryII. 10+ years of experienceIII. Strong brand recognitionIV. Ability to expand globally



Growth Strategies



Potential growth strategies are many but there are three frontrunners to drive CEB’s CX growth

Product Innovations Brand ImprovementsPeople Acquisitions

Introduce new CEB tools that capitalize on trends & forecasts in the market

Ramp up brand recognition to draw

market share away from the top firms

Bring in more CX thought leaders and talent to act as

a catalyst for the 2 previous recommendations



Product Innovations

CEB should introduce new CX resources that have a 70/30 split between Online and Offline tools

To be highly scalable, the majority of resources should be online

The remaining should be offline (traditional consulting) to offer highly personalized solutions to companies

CEB should leverage its global member network to launch a new study on the best CX practices CEB already completes annual research projects; CEB

should strive to make a CX research study a priority for 2016

CEB should look to innovate a new CX changing product

CEB has recently rolled out a new CX product Analyze incoming data to determine what’s working

and what’s not quickly and reform the product as needed

CX is a field that’s rapidly changing, calling for a keen eye to successful metrics and multiple product revisions

Market leaders assume top positions because of CX innovations; CEB should follow suit



Product Innovations

Product Innovation: Feasibility Analysis

Feasibility RYGSpeed of

Implementation

Financing Capability

Operation and Infrastructure

ReasoningImplementation

will not be as quick as these innovations will

take time to craft, research, analyze

and create.

While CEB already has

finances in place, they are not completely

diverted to CX innovations. Yet.

Thanks to CEB’s unique business model and agility

in adapting to new trends, the operation and

infrastructure are already in place.



Brand Improvements

• CEB already has a global brand name for HR & Sales and should look to add CX to the list

• CX brand can be improved by• Gaining CXPA certifications (the industry standard for

CX professionals) • Frequently attending CX conferences and setting up

CEB booths to educate CX professionals about CEB’s rising CX products

• Publishing innovative research to reputable journals (HBR, Forbes, etc.) to gain traction similar to “The Challenger Sale”

• Search Engine Optimization to drive more member to CEB

Regardless of product innovations, the CEB CX brand must ramp up its recognition & reach



Brand Improvements

Brand Improvements: Feasibility Analysis


Implementation



ReasoningImplementation

will be fairly quick as CEB has a

large marketing team; they’ll have to focus

their combined effort on CX.

Certain conferences may

have to be paused to make room/money for

high level CX conferences.

Once again, CEB has the

foundations in place to

implement these large scale Brand Improvements.



People Acquisitions

• CEB already has two CX industry leaders in Matt Dixon and Rick DeLisi

• CEB should continue building off their rising CX-recognition

• CEB should continue to attract top CX talent, who should come for the new CX products and CEB’s global brand recognition

• Actively pursue those who are the top of the CX industry

• CEB should look into the possibility of acquiring a top competitor to gain a large foothold in the market as well as gain proprietary technology, brand recognition and years of CX experience

• Recommended acquisition? Satmetrix or Temkin Group

“People acquisitions” would be the last area for CEB to grow its budding CX practice



People Acquisitions

People Acquisitions: Feasibility Analysis


Implementation



ReasoningCEB already hires some of the best minds. The focus for the upcoming year should be

the best CX thought leaders

Financing HR shouldn’t be a

problem.


also shouldn’t be a problem.



2015 2016 2017

Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

Product Innovations

Brand Improveme

nts

People Acquisitions

Implementation Timeline

Craft Research Study

Launch Study Analyze Results; Create

Resources

Launch Resources

Continuous Brand Improvements

Continuous People Acquisitions

Introduce new CX

initiatives

Introduce new CX

initiatives



NextSteps

Co-Brand Logo



Begin forming specialized teams throughout CEB to prepare for a full CX transformation

• Form CX Research team

• Begin crafting research study

• Form CX Marketing team

• Create a extensive marketing plan

• Form CX HR team

• Create short list of CX Thought Leaders to pursue

To become a market leader as quickly as possible, CX must become a top priority for CEB

Should launch this survey from CEB’s Sales & Marketing practice as it will be the most relevant/insightful



Thank You

Sibi MurugesanBusiness Development Intern, [email protected]



Appendix



Appendix. A.1 – CX Firm Locater Methodology

ASSUMPTIONSThe General List was compiled through internet searches. Most firms were found on pages 1 – 10 of each search list. This was deemed valid for two reasons:

1) time (there is not enough time to search out for every vendor possible) 2) due to the rise of Search Engine Optimization, the major players within the market were most likely to found in the first 10 pages of each search. ACTIONS

The General List was created through a Google search with the following items: Customer Experience consulting; Customer Experience Consulting Firms; Customer Experience Consulting Service; CX consulting; Net Promoter Score consulting; Net Promoter Service Consulting Firms; Net Promoter Score strategy; NPS consulting; NPS strategy



Appendix. A.2 – CX Consulting FirmsCompany Name HQ Location MGMT Team Areas of Focus Differentiators Link

Strativity US, Europe, Canada, Austrailia

Lior Arussy - President; Joseph P. Baumann - COO; Cyrus Allen - Partner

Research/Dialogue Services; Experience Redesign and Readines; Leadership Education Programs; Creative Communications

No Real Differentiators https://strativity.com/

The Customer Experience Company Australia

Raj Mendes - Managing Director; Chris Severn - Company Director; David Johnson - Director

CUSTOMER INSIGHTS; Customer Strategy; Service Design; Digital; Contact Centre; Omni Channel Tranformation; Custmer Centri Culture Change; Customer Experience Management

No Real Differentiators http://www.customerexperience.com.au/

Watermark Consulting US Jon Picoult - Founder & Principal;

Customer Insight; Brand Development; Experience Engineering; Communications Development; Performance Measurement

No Real Differentiators http://watermarkconsult.net/

Bain & CompanyAsia, Austalia, Europe, Middle East, Africa, North & South America

Bob Bechek - Worldwide Managing Director; Orit Gadiesh - Chairman

Customer Experience, Net Promoter Score Consulting

One of the world's best known management consulting firms http://www.bain.com/consulting-services/customer-strategy-and-mark

eting/customer-experience.aspx

CreativeGood US Mark Hurst - Founder & CEO

Customer Experience, User Experience, Customer Research No Real Differentiators http://creativegood.com/

Customer Relationship Metrics US Dr. Jodie Monget -

President

Survey Programs, Performance Consulting, FCR Measurement, CX Analytics

Offers a free diagnostic; 20 years of experience; pay-as-you-go billing http://metrics.net/

KPMG Nunwood UK (but provides services globally)

Philip Rushfirth - Managing Director; David Conway - Director; Tim Knight - Director

CX Strategy; CX design and Journey Mapping; NPS Measurement; Fizz: CX Mgmt Software

Global presence; Part of the CXPA; launched in 1996; Acquired by KPMG in 2015

http://advisory.kpmg.us/managementconsulting/capabilities/customer-experience.html?gclid=CP-lt7r68cYCFUsXHwodS0sDUA

Compunnel Digital US

Andy Gaur - CEO; Rakesh Shah - President & CFO; Sriraj Mallick - President of Learning and Tech ServicesAttract & Engage; Shop & Buy;

Fufill & Deliver; Service & Support; Retain & Repeat

No Real Differentiators

http://digitalexperience.compunnel.com/?creative=72389620737&keyword=customer%20experience%20consulting&matchtype=e&network=g&device=c&gclid=CJXHitD78cYCFc4WHwodubwB2g

http://www.bain.com/consulting-services/customer-strategy-and-marketing/customer-experience.aspx

http://www.bain.com/consulting-services/customer-strategy-and-marketing/customer-experience.aspx



Appendix. A.2 – CX Consulting FirmsBeyond Philosophy US Colin Shaw - Founder Strategic consultancy services;

customer research; training & education

Client list includes large brands such as Microsoft, IBM, FedEx http://beyondphilosophy.com/

MCorpCX USMichael Hinshaw - President; Lynn Davison - COO; Stephan Shay - VP

CX transformations; Building CX capabilities; Building your brand; training and education; quick wins

No Real Differentiators http://www.mcorpcx.com/

Smithco Consultancy UK Shaun Smith - Founder CEM consulting, speeches, workshops, Insight;

No Real Differentiators http://www.smithcoconsultancy.com/

Capgemini US (but provides services globally) Cyril Garcia - CEO

Focus on Digital CXBig brand name consulting firm; global presence https://www.capgemini-consulting.com/customer-experience-

transformation

Jericho Consulting UK Joe Budnick - OwnerNPS; Voice of the Customer;... Customer Journey Mapping; CX transformation

Has great online reviews; an up and comer in the CX market http://jerichoconsulting.co.uk/

Fifth Quadrant AUS James Organ - Managing Director

Customer Experience Strategy Development...Multi-channel Customer Experience Strategy Design and modellingCustomer Experience Design & Customer Co-creationCustomer Experience ResearchData Scientists and AnalyticsCustomer Experience and Contact Centre Operational ReviewsCustomer Experience Industry Analyst Reports, Subscriptions, Briefings and Data ServicesCustomer Experience Training ProgramsOnline Publishing for the Customer Experience Industry

No Real Differentiators http://www.fifthquadrant.com.au/fifthquadrant/index

LRA by Deloitte US (but provides services globally)

Rob Rush - Managing Director;

CX Consulting; Mystery Shopping; Research

Worldwide brand name; global presence; over 30 years of experience http://www.lraworldwide.com/?sp=1

DIJulius Group USDave Murray - Senior Customer Service Consultant

Customer experience & service consulting and training Secret Service certifications https://www.thedijuliusgroup.com/consulting/

MartitzCX US (but provides services globally)

Carine Clark - President & CEO; Adam Edmunds - Chief Strategy Officer; Todd Miceli - CFO

Tech & Research Maritz merged with Allegiance, a research firm to form MaritzCX a few years back; excellent reviews http://www.maritzcx.com/

CXCO AUS Aine O'Mahony - Managing Director

Customer Strategy, Experience and Engagement Founded in 2010 (very young) http://www.cxco.com/



Appendix. A.2 – CX Consulting Firms

Avtex US

George Demou - President & CEO; Terri Sayler - CSMO; Bob Azman - Chief Experience Officer

Contact Center Solutions; Business Productivity Solutions; CX Solutions; Marketing Solutions

No Real Differentiators http://www.avtex.com/solutions/customer-experience/cx-consulting

CX Group US Ken Reimer - CEO CX Interactions; CX Consulting CX firm that focuses on software solutions http://www.cxgroup.co/

Alcatel-Lucent UK (but provides services globally)

Michael Combes - CEO; Tim Krausse - CMO; Jean Raby - Finance & Legal

Tech & Research Tech specialist with a small focus on CX consulting https://www.alcatel-lucent.com/services/customer-experience-consulting

ClearActionCX US Lynn Hunsaker - FounderCX - Coaching, Consulting, Training, Assessment, CX Resources

Unique pricing structure for CX consulting: monthly retainer and milestone-based consulting https://clearactioncx.com/

BrightOne UK (but provides services globally)

Alexander Graf - Managing Director CX Consulting, Platforms, Care No Real Differentiators http://www.brightone.com/customer-experience/cx-consulting/

ThoughtBurst Inc US Andy Pritchard - President & CEO

CX Consulting - CX Vision, BluPrint, Assess, Education, Insight

No Real Differentiators http://www.thoughtburstinc.com/cXEvolve

Sitecore USMichael Seifert - CEO; Kim Elsass - CXO; Ahmad Rubaie - CFO

CX training, support program, business optimization services, tech consulting

Award winning; a decade of experience; written about in Forrester and Gartner articles http://www.sitecore.net/

ForresterUS (but provides services globally)

George Colony - Chairman & CEO; Michael Doyle - CFO; Victor Milligan - CMO

CX - strategy, insights & metrics, design

One of the world's biggest research firms, big brand, strong client list, global reach, viewed as a CX thought leader

https://www.forrester.com/Customer-Experience-Consulting/-/E-MPL241

Oracle US (but provides services globally)

Safra Catz - CEO; Mark Hurd - CEO

CX software for: Marketing, Sales, Service, Commerce, Social, CPQ

Global brand; not known for CX but brings years of innovation with the name https://www.oracle.com/applications/customer-experience/index.html

Cape Consulting UKLyn Etherington - Managing Director Customer Service Training No Real Differentiators http://www.capeconsulting.com/customer-service-consulting/




360 Connext USJeanie Walters - Founder & CEO

Customer Experience Investigation No Real Differentiators http://360connext.com/

Inmoment US, UK

John Sperry - CEO; Lonnie Mayne - President; Mark Webb - CFO

CX management and feedback surveys

Offers a variety of unique CX services not seen by other firms http://www.inmoment.com/services/

Clarabridge USSid Banerjee - CEO, Co-Founder; Bas Brukx - CFO

CX - Support, Consulting, Customer Success, Training

One of Deloitte's Tech Fast 500; CEO was named "Most Admired" http://www.clarabridge.com/services/consulting/

SingleStone USChris Little - Founding Principal & CEO

CX Strategy; Customer Research; Process Excellence; Data & Analytics Focuses mostly on F100 clients in the East Coast http://www.singlestoneconsulting.com/

Coyle Hospitality GroupUS (but provides services globally)

Jim Coyle - Founder, Jim Gurtman - COO Mystery Shopping for Hotels Global Presence http://www.coylehospitality.com/customer-experience-consulting/

Salmat AUSPhil Salter - Founder; Craig Dower - CEO

Customer Acquisition Solutions through integrated multi-channels Large presence in AUS ($450MM/4000 employees)

http://www.salmat.com.au/what-we-do/contact/customer-experience-strategy

Cogneato USRonald Higgins - Founder/Owner

Customer Experience Website Consulting No Real Differentiators http://cogneato.com/consulting/

Andrew Reise US Unable to find CX - Strategy, Delivery, Mapping No Real Differentiators http://www.andrewreise.com/

VereQuest USSharon Oatway - Owner, President, CEO

CX Consulting, Training, Mapping, Monitoring No Real Differentiators

https://www.verequest.com/solutions/customer-experience-consulting/

Temkin Group USBruce Temkin, Managing Partner/Founder

CX Operational Assessment; Interactive Training; Speeches & Off-Sites; Leadership Coaching

A leader/pioneer in the CX field; strong brand recognitiion and research/thought leader http://www.temkingroup.com/




Blue Space Consulting US Roy A. Barnes - PresidentCX, Strategic Alignment, Change Management

Claims it can deliver a new experience design process in 28 days http://www.bluespaceconsulting.com/

PwC - Customer Service/Engagement

US (but provides services globally) Dennis M. Nally - Chairman

Contact Center Optimization; Digital & Social Customer Care; Omni-channel experience

Global consulting firm; big brand name; Customer service branch is less known but still carries same weight with the PwC name www.pwc.com

Service Excellence Group US Marci Bikshorn - CEOPerformance Consulting & Training No Real Differentiators http://www.serviceexcellencegroup.com/about

Evantage Consulting USRobin Carpenter - Managing Partner

Customer Transformation - CX strategy, Customer needs elicitation, customer and user research, user-centered design No Real Differentiators http://evantageconsulting.com/

Revel Consulting US

Vikas Kamran - CEO; Jacques Le - Managing Director

CX - Consumer aquistion; service & support; loyalty & retention; experience management

Has great online reviews; an up and comer in the CX market http://revelconsulting.com/services/customer/

HIghLand Solutions US

Brian Sutherland - CEO; Jeff Nixon - COO; Mike Lane - CTO CRM tech solutions No Real Differentiators

http://www.highlandsolutions.com/platform/customer-experience-solutions/

Mulberry Consulting US, UK Unable to findCX, Customer Journey Mapping, Brand Value No Real Differentiators http://www.mulberryconsulting.com/

Genroe AUSAdam Ramshaw - Founder & Owner;

CX management, customer analytics, net promoter score consulting No Real Differentiators http://www.genroe.com/?nabe=6649099202854912:0

PA ConsultingUK (but provides services globally) Alan Middleton - CEO

Customer Strategy Consulting - customer insights, competitive customer offers, more effective selling Large presence in UK http://www.paconsulting.com/

SDLUK (but provides services globally) Mark Lancaster - CEO CX management

Leader in global customer experience; claims that top 100 companies in the world use SDL to create CX to drive demand http://www.paconsulting.com/

LimeBridge AUS Bill Price - CEO

Improve customer service; manage customer demand; service and sales improvement No Real Differentiators http://www.limebridge.com.au/

http://www.pwc.com/



Appendix. B - FootnotesI. CAGR Growth from 2014 – 2019

I. The CAGR was only given for the 5 year time period. By reversing the CAGR formula, the CAGR for each individual year was determined. http://www.prnewswire.com/news-releases/customer-experience-management-market-2014-2019-research-and-forecast-report-274489191.html

II. 93% of Global CEOs said “Yes, CX is a top priority this year”I.

http://www.prnewswire.com/news-releases/customer-experience-management-market-2014-2019-research-and-forecast-report-274489191.html

III. Almost 24/7 support is crucial to successI. http://www.bain.com/infographics/five-disciplines/

IV. Firms must have both online & offline capabilitiesI. http://blogs.forrester.com/kate_leggett/14-01-13-forresters_top_trends_for_customer_service_in_

2014

V. Omni-channel service, focus on mobileI. http://www.sas.com/content/dam/SAS/en_us/doc/whitepaper2/hbr-leading-edge-customer-experi

ence-mgmt-107061.pdf

VI. NPS metricsI. http://blog.clientheartbeat.com/customer-experience-trends-2015/

VII. Positive experiences for employees and customersI. http://blog.clientheartbeat.com/customer-experience-trends-2015/

VIII. Top 25 Influencers in the CX IndustryI. http://blog.satmetrix.com/top-25-customer-experience-leaders-plus-25-more-to-watch-for-2015-i

nfographic







http://www.bain.com/infographics/five-disciplines/

http://blogs.forrester.com/kate_leggett/14-01-13-forresters_top_trends_for_customer_service_in_2014


http://www.sas.com/content/dam/SAS/en_us/doc/whitepaper2/hbr-leading-edge-customer-experience-mgmt-107061.pdf


http://blog.clientheartbeat.com/customer-experience-trends-2015/


http://blog.satmetrix.com/top-25-customer-experience-leaders-plus-25-more-to-watch-for-2015-infographic




Appendix. C – Definitions• Customer Experience (CX) : Customer experience is the product of an interaction

between an organization and a customer over the duration of their relationship

• Segments of the CX Value Chain:

• Net Promoter Score (NPS): Net Promoter Score is a customer loyalty metric where consumers are asked “How likely is it that you would recommend our company/product/service to a friend or colleague?” which is used to measure loyalty between a consumer and provider.

• NPS Scoring Chart:

Attraction Awareness Discovery Cultivation Advocacy Purchase Use



Appendix. C – Qualitative Research

• http://www.forbes.com/sites/martinzwilling/2014/03/10/customer-experience-is-todays-business-benchmark/

• http://www.bain.com/infographics/five-disciplines/• http://www.sas.com/content/dam/SAS/en_us/doc/whitepaper2/hbr-leading-edge-custom

er-experience-mgmt-107061.pdf• http://blogs.forrester.com/kerry_bodine/13-01-04-forresters_2013_customer_experience

_predictions• https://www.linkedin.com/pulse/20130107140541-284615-7-predictions-for-the-custom

er-experience-industry-in-2013• http://blogs.forrester.com/kate_leggett/14-01-13-forresters_top_trends_for_customer_se

rvice_in_2014• http://blog.clientheartbeat.com/customer-experience-trends-2015/• http://www.prnewswire.com/news-releases/customer-experience-management-market-

2014-2019-research-and-forecast-report-274489191.html• http://www.crmsearch.com/cx-research.php• http://blog.satmetrix.com/top-25-customer-experience-leaders-plus-25-more-to-watch-f

or-2015-infographic

http://www.forbes.com/sites/martinzwilling/2014/03/10/customer-experience-is-todays-business-benchmark/

http://www.forbes.com/sites/martinzwilling/2014/03/10/customer-experience-is-todays-business-benchmark/

http://www.bain.com/infographics/five-disciplines/



http://blogs.forrester.com/kerry_bodine/13-01-04-forresters_2013_customer_experience_predictions

http://blogs.forrester.com/kerry_bodine/13-01-04-forresters_2013_customer_experience_predictions

https://www.linkedin.com/pulse/20130107140541-284615-7-predictions-for-the-customer-experience-industry-in-2013

https://www.linkedin.com/pulse/20130107140541-284615-7-predictions-for-the-customer-experience-industry-in-2013






http://www.crmsearch.com/cx-research.php





Appendix. D – Image Citations

• HR Icon: http://www.vpiexperthr.com/wp-content/uploads/2014/08/vpi-expert-hr-icon-12.png• Research Icon: http://icons.iconarchive.com/icons/icons8/android/512/Industry-Research-

icon.png• Marketing Icon: http://www.menacegroup.com.au/images/traditional-marketing-icon.png• HR Icon 2: http://www.vpiexperthr.com/wp-content/uploads/2014/08/vpi-expert-hr-icon-3.png• Brand Icon: http://showstylekids.com/wp-content/uploads/2014/07/brand_icon1.png• Product Icon: https://cdn2.iconfinder.com/data/icons/windows-8-metro-style/128/product.png• Bain Logo:

https://upload.wikimedia.org/wikipedia/en/thumb/8/86/Bain_and_Company_Logo_1.svg/1280px-Bain_and_Company_Logo_1.svg.png

• Satmetrix Logo: https://pbs.twimg.com/profile_images/565668084359233536/z8YA8RfU.png• Temkin Group Logo:

http://www.theshelbyreport.com/wp-content/uploads/2013/01/temkinlogo.jpg• Beyond Philosophy Logo: https://media.licdn.com/media/p/1/005/08d/16d/3bc29a4.png• Strativity Logo: https://strativity.com/wp-content/uploads/2013/05/logo.png• Clock: http://www.nasarallysport.com/graphics/signs/symbol-clock.png• Computer: http://studydroid.net/images/icons/originals/iconmonstr-laptop-icon.png• People: http://cdn.flaticon.com/png/256/27825.png• Magnifying glass:

https://upload.wikimedia.org/wikipedia/commons/thumb/5/55/Magnifying_glass_icon.svg/490px-Magnifying_glass_icon.svg.png

• Mobile: http://simpleicon.com/wp-content/uploads/mobile-1.png



https://pbs.twimg.com/profile_images/565668084359233536/z8YA8RfU.png

http://www.theshelbyreport.com/wp-content/uploads/2013/01/temkinlogo.jpg

https://media.licdn.com/media/p/1/005/08d/16d/3bc29a4.png

http://studydroid.net/images/icons/originals/iconmonstr-laptop-icon.png

http://cdn.flaticon.com/png/256/27825.png



http://simpleicon.com/wp-content/uploads/mobile-1.png