custodial handbook 7.23.2014

2014

CUSTODIAN

HANDBOOK PARKS & ENVIRONMENTAL SERVICES

METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON

LANCE NAGASAWA

FACITILITY OPERATIONS SUPERVISOR

VICTOR DIZON

LEAD BUILDING CUSTODIAN


CUSTODIAN HANDBOOK 2014

MRC CUSTODIAL TEAM AT WORK



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TABLE OF CONTENTS

Coastwide Sustainable Earth Chemicals…………………………………………………………... 6

Vacuum Routes………………………………………………….…………………………………………….18

Custodian Equipment……………………………………………………………………………………...22

Seal Soaped Dispenser equipment…………………………………………………………………..29

Tips and Tricks for Completing Duties Successfully…………………………………………..30

Carpet Extraction Tips…………………………………………………………………………………......36

Cleaning Lockerooms……………………………………………………………………………….........38

Microfiber Color Codes…………………………………………………………………………………...40

Trash and Compost Bag Sizes…………………………………………………………………………..44

Custodian Restroom Cart Supplies List…………………………………………..………………..45

Custodian Project Cart Supplies List…………………………………………..…………………....46

Day Custodian Summarize of Duties………………………………… ……………..……………..47

Day shift Essential Weekly Duties……………..……………..……………..………………………48

Night Crew Summarize of Duties………………………………… ………………………………….49

Metro Regional Center Phone List……………………………………………………………………47

Compost, Landfill and Recycle Office Bin Pick Ups …………………………………………..55

Emergency Contact Information………………………………………………………………………56



The purpose of this binder is to provide you information about each custodian

duties, how to use all the custodian equipment and suggestions on how to

complete a custodian duty to the best of our ability. Also, the binder will go into

great detail on what each specific chemical is used for, how to properly apply the

chemical to surfaces that need attention and how long to let the chemical sit on

the surface.

Purpose of each

chemical solutions

1. Chemical 61 – Glass Cleaner

This chemical can be used on

windows, mirrors and majority of

reflective surfaces. For more

information refer to Chemical 61 Glass Cleaner Concentrate page product

literature.

2. Chemical 62 – Carpet Cleaner


carpets for carpet extraction. Low

odor and works great for all types

of carpets. For more information

refer to Chemical 62 Carpet

Cleaner page product literature.



3. Chemical 64 – Neutral

Multi-Use Cleaner


floors, walls, woodwork and

other washable surfaces. Before

using this chemical on polished

wood surfaces try using this

chemical on a small part of the

table before proceeding through

the whole table. For more

information refer to the chemical 64 Neutral Multi-Use Cleaner page

product literature.

4. Chemical 65 – Heavy-Duty

General-Purpose Cleaner

This chemical can be used as a

degreaser and will clean windows,

walls, brighten floors, countertops.

This chemical is also excellent for

cleaning areas that have hydraulic

fluid spills and much more. For

more information refer to the

chemical 65 Heavy-Duty General-

Purpose Cleaner product literature.



5. Chemical 66 – Disinfectant

and Sanitizer

This chemical is a disinfectant as

well as a no-rinse food-contact

surface sanitizer. According to

Coastwide Labs, this chemical is

designed specifically for hospitals,

food-processing plants, dairies,

restaurants and other surfaces

that contaminated. For more

information refer to chemical 66 Disinfectant and Sanitizer product

literature.

6. Chemical 67 – Carpet

Spotter

This chemical is an effective

general carpet spot remover. This

can specifically remove wine,

coffee, red Kool-Aid, tea, urine,

blood, Betadine and other

stubborn spots. For more

information refer to the Sustainable Earth chemical 67 product literature.



7. Chemical 70 – Washroom

Cleaner

This chemicals removes soap

scum, suntan and body

oils/lotions, mildew, lime, water,

scale and rust deposits. This can

also be used on porcelain,

porcelain, enamel, painted

surfaces, aluminum or stainless

steel. This chemical is NOT a

DISINFECTANT, this chemical only cleans these surfaces but does NOT

DISINFECT it. For more information refer to chemical 70 Washroom Cleaner

page product literature.

8. Chemical 71 – Toilet &

Urinal Cleaner

This chemical is a toilet bowl &

urinal cleaner. This will remove

stains and eliminates and

neutralizes urinal odors and

brighten toilet bowls and urinals.

For more information refer to



chemical 71 Toilet & Urinal Cleaner page product literatures.

10. Chemical 78 – General-Purpose Cleaner

This chemical will clean and

degrease hand surfaces. It will

also brighten and deodorizes

floors, windows, walls,

countertops, cabinets, carpets,

toilets, urinals, sinks and other

surfaces that are not armed by

water. According to Coastwide

Labs, it will also effectively

remove industrial grease and oil,

animal fats, permanent marker

ink, crayons, ballpoint ink, heavy-finish buildups, shower room soap scum,

fingerprints and most water or oil based soils. For more information refer

to chemical 78 General-Purpose Cleaner page product literature.

11. Chemical 99 – Graffiti

Remover

This chemical is used to remove

graffiti paints, permanent marker

and ink from metal, brick, Formica

and fiberglass. CAUTION Pretest on

plastics before preceding it may

damage certain types of plastics.



For more information please refer to the Graffiti Remover product

literature.

12. Dynamic Powerhouse Waste Stain Breaker

This chemical is recommended to be used in the following order:

Apply with applicator

Allow chemical to work – 2 minutes maximum

Scrub with brush ( the small white Scott Bright pad is recommended)

Rinse with water

Repeat if necessary

Areas of Caution:

Not recommended to use on the following surfaces

Marble Anodized Aluminum

For more information please refer to the Powerhouse product literature

13. Earth friendly Stainless Steel

Cleaner

This chemical polishes and cleans

stains on stainless steel and fights

against water spots and stains. This

chemical can be used on stainless



steel, brass, chrome, copper, zinc, silver and more. For more information

refer to the stainless steel cleaning & polish product literature.

14. Earth Friendly Furniture Polish

This chemical cleans and

beautifies wood, formica,

particle board and vinyl surfaces.

For more information please

refer to the furniture polish

product literature

15. Brighton Lemon Drop

Enyzmes

This powerful chemical kills odors

at the source and provides a long

lasting odor control. This chemical

is also safe for grease traps and

drains lines. If you have any

questions please refer to the

ViaFresh Odor Counteractant

page.



16. Technical Concepts TC Pump Non Aerosol Automatic Odor

Control

Environmentally responsible - non-aerosol system and water based formulas with low VOCs make the TC Pump System a preferred environmental solution

Effective odor control in areas up to 6000 cubic feet - the pump dispenser maximizes odor control effectiveness, while keeping cost-in-use under control

Easy to maintain - replacing refills is simple and visual and audio cues provide notice when a refill or batteries need replaced

17. Clorox Bleach Cream

Multi Surface Cleanser

This chemical is a bleach

cream multi cleanser that can

be used a variety of surfaces.

This product is a multi surface

bleach cream cleanser that

gently removes grease, grime,

soap scum, coffee, juice, food

and beverage stains, blood, urine, mildew stain, mold stains, scuff marks



and other tough soils and stains. Be sure to rinse the surface properly after

the surface has be scrub down with the chemical. On delicate surfaces that

may scratch like plastic, fiberglass, appliance surfaces, sealed marble and

sealed natural stone, Use sparingly, rub gently with damp sponge or cloth

then rinse. DO NOT USE on brass, silver, aluminum, wood, painted

surfaces, or rubber items. Also this product is not a sanitizer or disinfectant

so be sure whatever surface you are cleaning ensure it is disinfected prior

to using this chemical.

Here are some general surfaces this chemical can be applied on.

Sinks

Tubs

Showers

Toilets

Bathrooms

Kitchen countertops

18. MISTY Gum Remover II

This product is for removing gum off

carpets and hard surfaces. Use the red

tube and insert in the white spray cap.

Spray about an inch from the object

that you will spray to ice it up to

remove gum or object.



19.Clorox Hydrogen Peroxide

These disinfecting wipes are pre moisten19. Clorox Hydrogen Peroxide

Disinfecting Wipes

These disinfecting wipes/disinfected cleaner work great on virtually any touch

point surfaces that could have

potential contaminated

germs. These wipes/

disinfected cleaner will kill

germs in 30 seconds. These

disinfecting wipes/disinfected

cleaner work excellent in

kitchen surfaces, restrooms,

door handles, arm chair rests

and much more. It is strongly

recommended to wear gloves when using both of these of

cleaners.

20. Earth Friendly Products Creamy

Cleanser

A natural based cream cleanser that is

extremely effective at cleaning

stainless steel, porcelain, hard surface

counters and corian counter tops. The



lemon oil based product is a non abrasive cleaner. This is recommended for only

using to maintaining a surface to be cleaned daily throughout the week. If there

are stubborn spots or you know the surface has not been cleaned in long periods

of time, please refer to the Clorox mult-suface cream cleanser.

21. Earth Friendly Products Shower

Kleener

This shower cleaner prevents hard water

stains and eliminates soap scum from

forming on shower surfaces. Works on

surfaces such as, tubs, tile and fixtures.

This cleaner is recommended for daily

maintenance throughout the week.

22. Diversey Citrus Express Gel

This chemical is great for getting off

adhesive off surfaces. It is also great for

removing gum, grease and black marks



off surfaces. Before using the chemical, test out the chemical in a small area to

ensure the chemical does not damage the finish.

23. KaiBlooey Restroom Cleaner

The KaiBlooey is a type of foam

restroom cleaner that kills odors in

areas of the restroom and disinfect at

the same time. The KaiBlooey is a

Green Seal Certified chemical. This

chemical is to be specifically used for

restrooms only.



VACUUMING ROUTINE ROUTES FOR NUWAVE

1st Floor



Green – Daily Blue - Weekly



2nd floor



3rd floor

4th floor



NUWAVE WINDSOR VACUUM TIPS

Be sure to check the bag often

After every use always the brush to look for potential clogs

Always be aware of how much cord you have left from the outlet to where you’re located

Be on the lookout if the suction of the vacuum is operating differently. There could be a

potential clog in the vacuum.



REGULAR STAND UP

WINDSOR VACUUM

Check vacuum bag often to see if it needs a new

bag

If the vacuum bag is about half full replace it

Always check the filters of the vacuum every other

5th bag

Always properly wrap up the cord on the vacuum

when done

Avoid vacuuming paper clips or huge amounts of

leafs. Low quantity of small leaves is ok as long as it

is not a huge pile of them. This increases the

chances of clog suction throughout the vacuum if

vacuuming huge amounts of leave piles.

Sandra Oviedo vacuuming with

regular upright Windsor vacuum



SUPER COACH PRO PRO

TEAM VACUUM

This is backpack vacuum is the updated version from the

Super Coach Pro 6. The new rectangular shape of the

vacuum fits closer to your body enabling better

movement. The ergonomic backpack design with patent

flexfit articulating harness increases range of motion

reduces fatigue and improves productivity. The vacuum

is provided with two HEPA filters located at the bottom

of the vacuum, one intercept micro filter within the

vacuum bag and one micro cloth filter outside of the

vacuum bag.

Alex Wilson dust vacuuming with the

assistance from Sandra Oviedo

Norfleet Young vacuuming entrance

towards MetroKids



GO FREE PRO PROTEAM VACUUM

This ProTeam bagpack vacuum is almost the same as the Super Coach Pro Proteam Vacuum

except that the Go Free Pro is a cordless vacuum! The battery at run time will operate for about

55 minutes and will take 2.5 hours to fully charge the battery. The vacuum weighs about 20

pounds with the battery attached, making the harness of the vacuum more vital to be strapped

on to the user correctly.



NO-TOUCH CLEANING SYSTEM KAIVAC 1250

The Kaivac 1250 is a lightweight pressure washer/wet

vacuum system that is designed to help you clean your

restrooms more efficiently and effectively. The purpose of

the “No-Touch Cleaning System Kaivac 1250” is to spray all

of tile walls, inside and outside of toilets, urinals, stalls,

with the chemical and then spray high pressure water on

all of those areas to get the chemical to the floor and

vacuum all of the liquids. The 1250 series can hold up to 12

gallons liquids. In addition, every 3 to 6 months, the HEPA

filter will need to be changed failure to do so could damage

the vacuum motor to the Kaivac. Lastly, it is important

that the recovery tank does not get over full; otherwise, liquids will overflow

through the HEPA filter, damaging it and will result into machine turning off at

random. If any liquid gets into the HEPA filter, it will need to be replaced.

To spray the chemical and using the vacuum refer to the picture below:



When you want to spray the chemical you will need to ensure the pump and the

chemical is turned on. When you want to use the vacuum feature, ensure that is

on as well. You do not need to have both vac and pump on at the same time

unless you are cleaning carpets.

Mini Extractor

This mini extractor is great for doing

spot cleaning on carpets that have

been affected from all sorts of spills.

These spills could be from, coffee,

food, sodas, or any liquids, this mini

extractor will do the job. The

chemicals to use along with the

machine are chemical 67 and

chemical 62.



Clipper Duo Windsor Carpet Extractor

This extractor is great for meeting rooms and main carpet pathways. Deep

Restorative and iCapsol Encapsulating Interim cleaning process is all part of this

machine. The Deep Restorative mode is activated by the simple change of a dial

regulating the required detergent and water for deep down, fully restorative

cleaning. Please refer to the bottom picture for more information on the control

panel. The button on the left indicates 2

switches: bottom switch is for the main

brushes on the machine, top switch, for

specific areas on carpets but using the

wand extractor. The far right switch has

two switches. The top switch

automatically sprays water while the

bottom switch is on manual trigger

mode. BECAREFUL always keep moving

when using the machine on auto spray,

too much water will be

concentrated on a particular

spot if you do not continue

to move the machine. This

will result soaking the

carpet in too much water. It

is recommended for wide

carpet areas use the auto

spray while in tight carpet

spaces use manual mode. To

spray water use the triggers

behind the black grip of the

extractor machine. These



triggers are located on the bottom right, bottom left and top middle of the black

handle.

SOAP DISPENSERS

BRIGHTON PROFESSIONAL

SEALED SOAP

This soap dispenser is a foam type of soap which will last

longer in terms of how often it is used for. To check if it

needs restock, simply pick throughout the plastic to see if

it needed to be refilled. To remove empty hand wash soap

dispenser, press both buttons on the top right and top left

corners of the dispenser to unlock the door. The same goes

with the sealed shower cleaner, these soaps are located in

the showers in the restrooms. After removing sealed soap

container, insert a new one by looking at the

corresponding edges for it inside to line up correctly.

Sealed Shower Soap

Sealed Hand Wash Soap



TC One Shot Sealed

Soap

The TC One Shot sealed soap is a green certified

soap cleaner. To restock the sealed soap, simply

twist and pull down soap dispenser to remove

empty container. Restock the sealed soap by

twisting the white plastic at the bottom of the

tube. Now, insert the tube first then, twist it to

lock it in place. Use a paper towel to catch the

soap when trying to feed the soap through the

tube by waving your hand over the scanner.

TIPS AND TRICKS FOR COMPLETING DUTIES

SUCCESSFULLY

Recommendation on how to clean stainless steel

elevators/stainless steel fixtures

o It is strongly suggested to limit how much you spray either on the

microfiber or the surface. If too much of the chemical is applied it

could leave a streak whoever touches the surface. Sometimes less of

the chemical is better.

o It is best to do this after the restroom worker is done completing the

restrooms. This is so you do not bump into the restroom worker

who is doing restrooms since you will have to polish the fixtures in

the bathrooms. This could result one of you into a halt until one or

the other will finish.

Recommendation on how to clean wood surfaces with furniture

polish



o When polishing wood surfaces be sure to start with less

chemical first to see if the surface needs much at all.

Sometimes less chemical is better than using too much of it.

Tips on disinfecting surfaces like restrooms/prevent cross

contamination and other restroom related duties

o Wait for about 10 minutes to let chemical 66 kill the bacteria before

wiping surfaces. Even though chemical 66 is designed as a spray and

leave, due to the dust in our building, we have to spray, wait ( 10

minutes) and wipe. For the last process the wiping, for reassurance I

spray more chemical 66 on the RED microfiber before wiping toilets

to make sure germs are removed.

Rags used for toilet and urinal cleaning MUST BE KEPT SEPARATE from

other rags and NEVER used on other surfaces including toilet seats

o Separate all microfibers in your cart when reusing your rags to

prevent cross contamination.

NEVER USE the toilet brush on the outside of the toilet only in the inside of

the toilet bowl. If you need to clean the lid of toilet bowl on top, bottom,

sides please use the RED Microfiber cloth

Checking on Multi folds Towels

Please ensure that the multi-folds

towels are at least ¾ + full

Please be sure that the multi fold

towels are positioned against the left

shield guard. This is to ensure the multi

folds do not fall when the next

custodian checks the multi folds.



KaiVac Guidelines



CARPET EXTRACTION TIPS

When using the carpet extractor for main aisle carpets areas make sure the

buttons on the control panel of the carpet extractor is as follows:

Far left side button is pointed towards down to turn on main carpet

extractor

Middle button is pointed towards down to turn on main brushes to be

vacuumed

Far right side button is pointed towards down to turn on manual water

spray for the carpet

o Depending on how much coverage area you need to extract, if there

is a long a wide areas to extract I would recommend to have the far

right button be pointed towards upward. This button turns on the

automatic water sprays so you do not have to have the manual spray

buttons always be pressed when extracting. Otherwise if you are

extracting a small area, use the manual spray mode.



o When using the carpet extraction machine, if you need to turn the

machine while extracting do not have water spray onto the carpet

while turning. If turning, this results into streaks of the water spray

leaving you to go back and extract that spot where you turned.

EMPTING EXTRACTOR TANK AND REFILLING

WATER TANK

When extracting carpets, please check the left transparent tube if water is

coming through. If there is no water coming through most likely you need

to refill water tank and emptying the dirty extracted water tank. Refer to

the two pictures below for more information.

The picture on the left indicates that since there is no water coming

through the left black tube, the extractor is most likely out of water and

needs to be refilled.

The picture on the right indicates that since there is water coming through

the right black tube, the extractor still has water left in the tank and does

not need to be refilled yet.



CLEANING LOCKER ROOMS

It is strongly recommended to spray chemical 66 – Disinfectant

Cleaner, inside and outside of the lockers and let it sit for 10 minutes

before spraying chemical 78 – General Purpose Cleaner and wiping

down all locker surfaces.

If there are black marks on lockers, try using chemical 78 to remove

the marks. If that does not work, try out a chemical called Citrus

Express Gel from Diversey

Care and scrub or take a clean

white cloth and either wipe or

scrub spot to remove.

Dust all tops, inside and

outside of all lockers. In

addition, clean light fixtures in

restroom when possible to

limit the accumulation of dust.

Alex Wilson and Sandra Oviedo

Cleaning Locker rooms



Storage Room/ Restroom Closets/Meeting

Room Reminders

Make sure all lights that you remember that you turned on make sure they

are off to save energy

Equipment that you have used throughout the night make sure it is put

back exactly where it was found.

o This is vital so we don’t have to search for equipment and know

exactly where the equipment is located for reuse as soon as possible.

o If something needs to be reported, the sooner it is reported the

better. Report to the lead regarding the situation.

o Remember to often check the vacuum bags. The vacuum performs

better when there is a new vacuum bag. Recommended to change

when it is about half full

It is never a bad idea to double check your finished work before proceeding

to other projects to verify everything was done

If you spot anything that needs attention that regards to maintenance

make note of it and let your lead know about it



Microfiber Color Cloths

Yellow Microfiber

This yellow microfiber cloth is a multipurpose that can be used

on variety of surfaces but SHOULD NEVER be used on

toilet/urinal surfaces or restroom floors. If you need to use a

microfiber to clean on those types of surfaces please refer to

using the red microfiber cloth to reduce cross contamination.

Otherwise, the yellow microfiber cloth can be used on surfaces

such as:

Meeting room tables

Chairs

Restroom countertops

Kitchen countertops

Kitchen sinks

Microwaves

Window

Alex Wilson cleaning kitchens counter tops



Red Microfiber

This red microfiber cloth is specifically for wiping surfaces like

toilets and urinals after getting disinfectant application on the

surface. Remember to NEVER use this microfiber on ANY

OTHER surface after cleaning toilets and urinals. This is to

prevent cross contamination. It is recommended to change

and grab a new red microfiber after going through 2 to 4

restrooms. This is because dust is accumulated over time on

the towel making you have to wipe several times if not

changed. The different surface this towel is

used on is the following:

Restroom toilets

Restroom urinals

Restroom urinal and toilet fixtures

Doug Towsley cleaning restroom toilets



Blue Microfiber

This blue microfiber cloth is specifically for mirrors

and glass surfaces. This microfiber cloth is excellent

on glass and

does not leave

any streaks on

the windows

when applied

with chemical

61.

White Cloths ( Not Microfiber)

These white cloths are mainly for special projects or a back up pile just in case we

run out of microfiber towels. Examples of these white cloths coming to great use

would be doing projects such as the following:

Cleaning lockers

Polishing stainless steel

Polishing wood surfaces

Removing black marks or debris on walls or floors with the use of

Diversey Citrus Express Gel

Removing marks from kitchen cabinets

o ***IMPORTANT NOTE***

Victor Dizon wiping glass windows with blue

microfiber



Specifically only yellow microfiber cloths could work on those surfaces

that I just stated above, but if yellow microfiber cloths are used long term

on surfaces like these it depreciates the microfiber much faster. A great

example would be the Citrus Express Gel chemical makes the yellow

microfibers fibers feel more worn and effects how much liquid the

microfiber can hold before needing to twist the microfiber cloth. If you

need more information on what microfiber cloth to use on what surface

please refer back to different microfiber cloths colors.

Norfleet Young removing dirt/oil

from kitchen surfaces



Coastwide Trash Bags/ Bioturf Compost Bags

There are two colors of bags that we use in this facility, one is clear and one is green. For the

clear bags there are 5 different sizes landfill and recycle, while for the compost there is 4

different sizes. The picture indicates from left to right are from smallest to biggest size bags.

Clear Bags:

4 gallon bags

12-16 gallon bags

33 gallon bags

40-45 gallon bags

56 gallon bags

Compost Bags:

4 gallon bags

12-16 gallon bags

33 gallon bags

40-45 gallon bags



Custodian Restroom Cart Check List

Chemical bottle 61

Chemical bottle 64

Chemical bottle 66

Chemical bottle 70

Chemical bottle 71

Chemical bottle 78

Chemical bottle

Viafresh Lemon Drop

Enzymes

1 box of extra large

gloves

1 box of large gloves

1 box of medium Gloves

4 Multifolds

4 toilet paper rolls

10 – 15 small bags for trash

5 – 10 medium bags for cart trash

10 – 15 small brown bags for women’s restroom

3 yellow microfibers cloths

3 blue microfibers cloths

3 red microfibers cloths

1 toilet bowl w/ caddy brush

1 red UnGer restroom mop bucket

1 broom and dustpan



CUSTODIAN PROJECT CART CHECK LIST

Chemical bottle 61

Chemical bottle 62

Chemical bottle 64

Chemical bottle 65

Chemical bottle 66

Chemical bottle 67

Chemical bottle 70

Chemical bottle 71

Chemical bottle 78

Chemical bottle Lemon Drop

Enzymes

One MISTY gum remover

One MISTY Lemon Oil Polish

One box of extra large gloves

One box of large gloves

One box of medium Gloves

Earth Friendly Product Stainless Steel

Earth Friendly Product furniture polish

Clorox hydrogen peroxide disinfecting wipes

2 blue scrub pads

2 white scrub pads

1 pair of knee pads

5+ white terry cloths

3 yellow microfibers cloths

3 blue microfibers cloths

3 red microfibers cloths

One broom and dustpan

One long duster

One bucketless mop



DAYSHIFT CUSTODIAN DUTIES

Check for all meeting rooms have at least 1 tray of clean mugs. If not enough coffee

mugs refer to the dish washer on 3rd

or 4th

if more clean mugs.

Check roof drains ( if raining very heavy )

Empty all recycling that is 50% full throughout all kitchens, meeting rooms and main

lobbies

Do a walk around the building for any garbage debris around Grand Street and Irving

Street.

Also look out for any graffiti writing on walls or any exterior surface around the building.

When removing trash and debris from outside of the building, if there is trash that needs

to be removed from planter boxes ( the ones all outside on Grand Street) remove them if

you can grab them by hand distance or using a long extension picker upper without

getting inside the planter boxes. If it is not reachable do not attempt to walk inside the

plant box to pick up the trash. The City of Portland has a specific crew that picks up

these areas as we are not responsible for them.

Disinfect touch points throughout the building this are consisted of:

Meeting room door handles

Elevator buttons

Krono’s Timeclock

Black railings in the lobby

Black meeting room chairs arms

Break (15+ minutes)

Check restrooms from 3rd

floor towards 1st floor

Check to see if any meeting room needs cleaning or set ups

Break (30 - 60 minutes )

Spot wipe all counters

Clean all entrance windows

Clean and stock all restrooms from 3rd

to 1st floor . ( second round )

Clean and empty compost, trash and recycle if needed throughout all kitchens and

meeting rooms

Break (15+ minutes)

Clean all entrance windows, plaza, grand street and entrance door towards MetroKids.

Areas until 4:00 p.m.

Inform the lead night custodian/facility supervisor of any areas that will need extra

attention. Best to inform them by email.



Monday Essential Jobs:

Check Irving garage and stairwells for garbage and any areas that might need attention

Check roof drains on 4th

floor if needed to be swept of leaves and debris

Tuesday Essential Jobs:

Gather all blue bin rolling carts that are full around the building ( 1st,2

nd,3

rd) staged them

at the garage. If there is a empty one available down at the garage, bring a empty one to

the areas that do not have a blue rolling recycle cart.

Wednesday Essential Jobs:

Check to see if garbage, recycling rolling carts and compost were emptied.

o If there is a mess from the 3 dumpsters please clean the debris.

The remaining areas that had a blue recycling rolling cart, bring each area one empty blue

recycling rolling cart.

Thursday Essential Jobs:

Check all recycling throughout all kitchens, lobby areas and meeting rooms.

o If more than 50% full empty them, if necessary change the bag.

Sweep stairwells @ HR, tower management stairwell and stairwell that leads up to Paul

Slymans office up to 3rd

floor.

Friday Essential Jobs:

Empty landfill, compost and recycle bins of all offices and cubicles from 2nd

and 3rd

floor.

Vacuum Enforcement office as well as pick up landfill, compost and recycle. If

necessary, clean table surfaces.



PURPOSE The Lead Custodian will rotate duties with team members every 2 weeks to ensure all team

members will be up-to-date on all cleaning duties. The rotation could change any time of the

week if any of the custodial team members are sick or go on vacation. In addition, here are a few

pointers on what we will be cleaning:

A. Cleaning restrooms

B. Cleaning meeting rooms

C. Cleaning all kitchens and emptying Compost, Landfill and Recycle if needed

D. Vacuuming all main aisle ways, meeting rooms and requested Cubicles/Offices if

needed

E. Doing “Special Project Cleaning “or becoming a “Team Helper “, See Project

Cleaning/Team Helper

GENERAL DUTY GUIDELINES FOR NIGHT TEAM CREW 1. Clean up restrooms from levels 1, 2, 3.

2. Vacuum all meeting rooms and main pathways

3. Wipe down all meeting room tables in meeting rooms, conference areas and entrance

windows to meeting rooms and main entrances into the building.

4. Dusting reachable ledges, shelves, counters, cubical tops, top section of cubical cabinets,

sweeping stairwells, Mopping stairwells if necessary,

5. Polishing all stainless steel surfaces including elevators, faucet fixtures, toilet paper

dispensers,

6. Clean all kitchens, landfills, compost and clean out recycle if needed. In addition, if there

are spills or food stains on lids of containers be sure it is cleaned up. Also empty landfill

containers in copy rooms as needed.

7. Have team helper help other team members throughout the building. The team helper will

go by prioritizing helping out depending on what duty needs it the most based on what happened

that day.

8. Every Wednesday, collect landfill, compost and recycle containers throughout level 1 and

4 ( Human Resources and Payroll )

RESTROOM DUTIES WITH RESTROOM CART

Number of restrooms on each following floor:

Level 1: 2 restrooms (locker room) near Parks Environmental Services Department



Level 2: 2 restrooms near the break room

Level 3: 2 restrooms near meeting room 375, 1 restroom next to the Council Chamber

kitchen.

Spray all touched surfaces including toilets and urinals with chemical 66 Disinfectant.

Let the chemical sit for about 10 minutes for the chemical to kill the germs before wiping

surfaces down with Yellow Microfiber cloth.

On the toilets and urinals make sure you wipe the surfaces with the Red Microfiber

cloths.

While you are waiting for the chemicals to kill the germs stock up on multifolds papers,

toilet papers in the partitions, replacing garbage bag and clean table in restroom,

If the paper products are less than half on toilet paper and multifolds refill them.

If needed, spray chemical 70 to remove rust, stubborn soap spots, hard water etc.

Clean counters, sinks, steel door handles, toliets, urinals with chemical 66 Disinfectant

Scrub toilet bowls and urinals with chemical 71 urinal and toliet bowl cleaner until all

deposits are removed.

Dust on ledges of stalls, walls, near the blow dryer and near paper dispensers from tissue

debris

Sweep all trash and dirt off floors and carpets

Mop floors starting from the end of the room working your way towards the entrance.

This is so that you do not leave tracks of your dirt from your shoes.

Before leaving the restrooms make sure you do not leave chunks of dust where the carpet

meets the hard tile floor after mopping

o Often when mopping the floor chunks of dust gather up to the mop and

sometimes come off the mop on the hard tile floor or on the carpet when you

finish. Ensure you sweep those up before moving on to the next restroom.

When spraying the showers ensure you spray the shower walls, fixtures with the Earth

Friendly Product Cleaner Shower Cleaner. If needed, use the shower hose to wash down

the dirt on the walls and floor into the drain.

After you have finished all 7 restrooms contact lead to see what other duties/projects need

to be accomplished.

CLEANING RESTROOMS WITH KAIVAC

When using the Kaivac it is recommended to disinfect sinks/clean windows and restock paper

products such as the toilet paper and restock partitions bags as well as the multifolds prior to

using the Kaivac in the restroom



When using the Kaivac you will be using the KaiBlooey Restroom Cleaner for spraying the

black tile walls, floors, toilets, urinals, and stall door. The goal is to use the low spray mode

which is the chemical mode and spray all of the toilets, urinals, black tile walls and floors

starting from the beginning of the room towards to the back. After this process is done, you are to

spray all of what you just sprayed with the chemical with high pressure water ( cold water ) all to

the floor starting from the beginning of the room to the back. Before doing this you are to ensure

the chemical lever is turned off. Doing it this specific way is extremely important because of

having the chemical on the specific fixtures and toilets for a period of time is enough to disinfect

and kill the germs on these areas. By the time you wrap up spraying the chemical on these areas

and start to spray the chemical off these areas, enough time has been passed that the areas have

been disinfected.

Lastly, after spraying all of the areas mentioned, you are to use the vacuum feature of the Kaivac

and vacuum all of the water starting from the front of the room. Starting from the front of the

room is important because you are ensuring that whenever you step on the restroom floor with

the vacuum hose, the hose is dragging on a clean restroom floor preventing cross contamination.

CLEANING MEETING ROOMS DUTIES

Clean all meeting rooms on all floors 1 – 6

Wiping down finger print marks on tables

Making sure all chairs are organized and straight

Wipe down white board unless it says leave it alone

Gather all mugs throughout all meeting rooms and put them in the dishwasher

The dishwashers are located on the 3rd

floor in the Council Chambers kitchen and on the

4th

floor meeting room

Level 6 – Room 601

Level 5 – Meeting room 501 Packy

Level 4 – Meeting room 410

Level 3 – Meeting rooms 375 Canemah Buff, 370B Mount Talbert, 370A Cooper

Mountain, 301

Level 2 – 275 Clear Creek Canyon, 274 Gales Creek, 270 Fanno Creek Greenway

Level 1- Sandy River room next to Rory Greenfield

After you have finished all main meeting rooms throughout the building contact lead to

see what other duties need to be accomplished.

VACUUMING THOUGHOUT THE BUILDING

Vacuuming all main pathways with the NuWave Vacuum throughout the building. Refer



to vacuum routes page for frequent routes and weekly routes. ( weekly )

Feel free to use the GOFree bagpack vacuum to spot vacuum if time is an issue and needs

to prioritize areas that need vacuuming .

Vacuum all meeting rooms if needed.

If extra time, vacuum cubical areas throughout each department

Let lead know where you wrap up each night to know the progress of vacuuming offices.

Contact lead if you are done with vacuuming.

CLEANING KITCHENS/BINS FROM MEETING ROOMS

AND THROUGHOUT THE BUILDING/EMPTYING

LANDFILLS/COMPOSTS

Clean all kitchen sinks inside and around the sinks for water spills

( If needed use the bleach cream cleanser to remove tough yellow stains on sinks once a week )

Clean coffee spills

Remove any remaining food particles from sinks to compost

Check to see multifolds need stocking as well as paper towels

Collect compost and landfill containers through all kitchens and reline the containers

Collect trash bins throughout the building some of the areas below are some examples:

Collect landfills/compost from the following areas

All copy rooms in the building.

Meeting rooms 601, 510 and 410

Two in the recycling center

One near our computer station. ( next to the copier machine on the main floor near Pauls

office )

Two under the main lobby desks on the main floor

One in the Information Technology Department

One near the blue bin on the third floor. ( Left hallway side of the tower management

elevator.

One behind the main desk of the Council Department

Two in the finance department

Take out the landfill container that is in the main path way of the finance department.

After you have finished your landfill, recycle and compost throughout the building



PROJECT CLEANING/ TEAM HELPER

All of these projects do not need to be done in this order. Based on what is

going on that day or week contact lead for prioritizing projects

Polish all stainless steel surfaces from 6

th floor to 1

st floor. Stainless steel surfaces include:

Drinking fountains

Stainless entrance doors handles

Stainless steel plates on the restroom doors

All 4 elevator handles, near button surfaces, doors

Restroom faucet fixtures, toilet paper dispensers, trash dispenser ( you come after the

restroom person is done cleaning the restroom)

Polish common viewed wooden surfaces from 6th

to 1st floor. Be sure to test out a specific spot

on the wood surface to verify it works. Sometimes polish surfaces are different than others so

using the Earth Friendly Furniture Polish could render ineffective on some surfaces. Also be sure

to use only the amount you really need, sometimes less chemical is better.

The following wooden panel surfaces include:

Wood statue in the middle of the lobby only the wood surfaces.

Wooden panels on the 3rd

floor below the black rails around the lobby.

Meeting room 301 tables and Council Chamber meeting room tables.

Main floor lobby desk

If they have done both stainless steel and furniture polish before in the week, you can disinfect

touch points from 6th

floor to 1st in the mean time or until break time. Touch points include the

following:

door handles,

kitchen faucets

drinking fountains,

light switches in meeting rooms,

chair arm rests,

Krono time clocks

door entrances

Dusting inner, outer cubical offices and areas



Dusting tops, shelves, desk areas, copy machines throughout the building in all 4 office

floors.

When dusting in each office and cubical please do move any belongings to the owner of

the cubical of office, we only want to wipe down surfaces that we can do at that specific

moment.

When cleaning desk surfaces be sure to wipe down shelves if you can in offices as well as

cubicles.

Sweeping and mopping stairwells

Sweep all stairwells and mop if needed

o Tower management stairwells

o Stairwell from the basement garage up to 3rd

floor ( Next to Sandy River room )

o Stairwell in the lobby that goes up to 3rd

floor

o Stairwell that goes into attorney’s offices and the entrance to Grand Street.

o Vacuum if needed stairwell from 2nd

floor DRC department up to 3rd

floor

WIPING KITCHEN CABINETS IN ALL KITCHENS AND MEETING

ROOMS

Wiping kitchen and meeting room cabinets takes time due to oils and dirt from people grabbing

these cabinets. The only chemical that will work for sure is, Lemon Oil Polish from MISTY.

FOR STAINLESS STEEL SURFACES:

Take a clean cloth and slightly dampened the cloth with water. Pour little bit on cloth and wipe

the surface. After letting it sit for about 10 – 20 seconds take a clean cloth to wipe the surface.

Repeat if necessary.

FOR WOOD FURNITURE & PANELING:

Refer to stainless steel surface directions

After you have finished your project cleaning, get in touch with lead and let him know it is

completed. After verifying with the lead, check with your team members to see if one person

needs help on duties.

The duties that you will be assisting your team members could be the following:

Bathrooms

Wiping meeting rooms

Vacuuming

Cleaning kitchens and picking up landfill, recycle and compost

Project cleaning ( contact lead for specific projects )



Contact lead for in needed duties that need attention.

DISINFECTING TOUCHPOINTS

When disinfecting touchpoints throughout the building, virtually any surface in the building is a

touchpoint but here are some good locations to start with,

Krono TimeClocks

Drinking Fountain Buttons

Restroom Steel Plates

Entrance Door Handles

Meeting room light switches

Meeting room chair arms

Copy Room buttons

Refrigerator handles

Elevator buttons

And more…



Virginia Houston emptying compost The small one on the left we NEVER empty.

The MRC green team will pick those up. As to

the right, we pick those up when it is more

than 50% full.

COMPOST LANDFILL AND RECYCLE PICK UPS

Every Wednesday personal compost, landfill and recycle containers throughout all

offices and cubicals will be picked up and emptied with new bags on each container on

1st floor and 4

th floor (Human Resources and Payroll)

Night Custodians do Wednesday pickups.

Every Friday personal compost, landfill and recycle containers throughout all offices and

cubicals will be picked up and emptied with new bags on each container on 2nd

floor and

3rd

floor every Friday

Day shift Custodians do Friday pickups.

Left Container – Compost

Right Container –Landfill

Top Blue– Blue Bin Recycle



Here are some general contact information regards to any

questions you may have to the appropriate personnel

Name and Contact Information Position Paul Slyman – 971-313-3598 Director of PES

Justin Patterson - 503-797-1886 Parks & Stewardship

Rory Greenfield – 503 - 819-2045 Fleet and Facility Manger

Lance Nagasawa – 503-320-1052 Facility Operations Supervisor

Dominic Luinia – 503-969-6272 Public Security Officer (Swing Shift)

Xan Becker – 503-209-5265 Public Security Officer (Day Shift)

Thomas Thorton – 503-969-6270 Building Service Worker (Day Shift)

Thomas Bordenkircher – 503-969-6267 Building Service Worker (Day Shift)

Victor Dizon – 503-894-4626 Night Lead Building Custodian

Virginia Houston – 503-969-1951 Day Shift Building Custodian

Sandra Oviedo – 503-894-1529 Night Building Custodian

Doug Towsley – 503-894-4172 Night Building Custodian

Alex Wilson – 503-894-1089 Night Building Custodian

Norfleet Young – 503-894-0408 Night Building Custodian

If you need additional numbers please check the following several

pages for the appropriate personnel to contact.



MRC Emergency Phone List

(Contact staff in the following order)

Bldg Operations Manager: Rory Greenfield – Wk. 503-797-1815, Cell. 503-819-2045, H. 503-331-6918

Facility Operations Supervisor (Janitorial, Maintenance & Security): Lance Nagasawa – Wk. 503-797-

1585, Hm. & Cell 503-320-1052

Parks & Property Stewardship Program Director: Justin Patterson – Wk. 503-797-1886, Hm. & Cell. 503-

998-8594

Maintenance: Thomas Thornton – Wk. 503-797-1624, H. 503-669-8640, Wk Hrs Cell. 503-969-6270

Maintenance: Tom Bordenkircher – Wk. x7579, H. 503-653-3790, Wk Hrs Cell. 503-969-6267, Cell. 503-

880-3132

Risk Manager: Bill Jemison – Wk. 503-797-1622, H. 503-282-0329, Cell. 503-998-5793

Media: Jim Middaugh – Wk. 503-797-1505, H. 503-232-5652, Cell. 503-367-7364

IS Supervisor: IS First Response: 503-894-1125

Parks & Environmental Services Director: Paul Slyman – Wk. 503-797-1510, H. 503-281-8123,

Cell. 971-313-3598

Deputy COO: Scott Robinson – Wk. 503-797-1605, H. 503-777-2214, Cell. 503-314-8537

COO: Martha Bennett – Wk. 503-797.1541, Hm. & Cell. 541-490-7864

On-site Entities

Daycare: Metro Kids - 503-797-1701/1702/1707

Metro Kids Director: Alice Smith – Cell 503-516-8713

Metro Kids Manager: Helene Farnen – H. 503-282-1996, Cell 503-419-8455

Hoyt Street Café: 503-813-7597, Brandon Coffee: 503-572-0347 or

Will Driscoll, Assistant Operations Manager @ PCPA, ARAMARK: 503-752-5125

Irving St. Garage: (City Center): Steve Hecht 503-890-4623 Parking Booth: 503-813-7536

Security

Security: Dominic Luina – Wk. 503-797-1800, Wk. Cell 503-969-6272, H. 503-488-5707



Xan Becker – Wk. 503-797-1800, Wk. Cell 503-209-5265, H. & Cell 971-207-9105

Security Officer OCC: 503-731-7849 (24 hour), Nick Brown (OCC Security Mgr.) Cell: 503-572-7762 (do

not give out)

Non-emergency Police: 503-823-3333

Custodian

Lead Night Custodian: Victor Dizon - 503-894-4626

Night Custodian: Sandra Oviedo - 503-894-1529

Night Custodian: Doug Towsley - 503-894-4172

Night Custodian: Alex Wilson - 503-894-1089

Night Custodian: Norfleet Young - 503-894-0408

Day Custodian: Virginia Houston - 503-969-1951

Alarm/Sprinkler

Fire Alarm Monitoring: Central Station Monitoring 503-630-2896, Acct#: 18-2441

(Monitors alarm, calls when actual emergency; we call to put system in test or report false alarm)

Stoner Protective Systems 503-462-5200 (call to make permanent info changes to fire alarm on-call list.)

Alarm and Sprinkler System Repair :Cosco Fire; Office 360-883-6383; 360-816-8416; 800-983-6383

(see next page for more)

Utilities

Portland Water Bureau: 503-823-7770 Account 298-048-200-0

NW Natural Gas Emergency: 800-882-3377 Account 232116-4

Pacific Power & Light outage: 877-548-3768 Account 04093181-001

Contracted Service/Repair

Plumbing Repair: (Reliant Plumbing) – 503-278-5333 and (MJ’s Plumbing – emergency only if

Reliant is unavailable – 503-261-9155)

Drain Service: (Reliant Plumbing) 503-278-5333 or Metro Rooter/others for emergency only

Heating & Cooling Service Controls: (CCI ) – 503-231-0421



Mechanical and Heating/Cooling: (Reitmier) 503-603-0205, Cell. 971-645-9696

HVAC, Siemens Controls, Mechanical: Rob Rue – 503-869-8756, Eric – 503-703-4290,

Mike – 503-310-2300

Electrical/Low voltage (NEC ) Craig 758-4291or Nathan 503-758-4294

Elevators Service/Repair: (Kone) – 503-234-8335, 24 hr Emergency Dispatch: 1877-276-8691

Parking Garage Door Repair: (Metro Overhead Door) 503-285-7568

Phone Service & Repair In-building Equipment: (Black Box ) – Alex Morrison (Acct Mgr): 503-939-

8955 or to request service: 800-763-9998

Fire Extinguisher/Fire equipment: (Simplex/Grinnell) Office 503-683-9072, Cell 971-255-7143

Key Scan Access Control System: (Chown) 503-243-6500 or 503-243-6521

Vending Machine Service: (Canteen) – 800-275-0141 or 503-240-2535 (Brian or Frank)

Sweeping (for Irving Street garage): (Cantel Sweeping) – 503-661-4337

Towing Service: (Speed’s Towing) 503-524-6600

Other

Metro Fleet Manager: Rory Greenfield – Wk. 503-797-1815, Cell. 503-819-2045, H. 503-331-6918

Metro Fleet Coordinator: Ellen Leitner – Wk. 503-797-1720, Cell. 503-522-4822

DAS Fleet Vehicles: (Oregon State Motor Pool) – Salem location: 1-800-378-0077

custodial handbook 7.23.2014

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