curriculum vitae final-apr 11-2015
TRANSCRIPT
PROFILE
DHANANJAY SUNIL KULKARNI +91 879-648-8807/976-772-4006
3+ Years of Experience in IT Service Management and Delivery with high focus on Incident
Management.
Career Objective:
Deliver IT Services following the Industry Best Practices.
Skill - Set
IT Service Management – (ITSM)
IT Strategy
Vendor management
Service Improvement
Quality Management
IT Operational Support
ITIL Framework – (ITIL)
Incident Management Automation Tools like ServiceNow and Remedy.
Citrix.
Virtual Desktop Infrastructure.
Unix/Linux Operating System.
Networking & Network Security and Ethical Hacking.
Core & Adv. Java Programming.
Mobile Iron Web Server.
Database Management using Structured Query Language.
Leadership and Management Skills
Education and Certification
ITIL v3 Foundation Certification
ITIL Intermediate
(Operational Support and Analysis, Release Control and Validation)
Bachelor’s Degree in Computer Science from University of Pune with First Class.
Additional Certifications:
Java Programmer – Oracle via MITCON
Experience Summary
Experience includes Incident Management using ITIL Best practices framework, escalation
management, Vendor management, Change Management, Network, Hardware and OS Support, IT
Service Strategy, Designing and Operations, Incident Management, Event Management, Keeping
check on SLA’s and KPI’s.
Work Experience : 3 Years & 11 months in Information Technology Service Management (ITSM).
Current Employer: Mphasis Ltd. (An Hewlett-Packard Company)
Role : Incident Management (IT Service Operations)
Date of Joining : June 03, 2014.
Department : Information Technology (IT) - ITIL and ITSM Framework.
Current CTC : 1,80,000 INR (per annum)
Notice Period : 30 days (Not negotiable or payable in current organization)
Work Profile :
1. Responsible for the Front-line IT support provided by service desks located in
Argentina, Hungary, India, Malaysia, Morocco and Michigan.
2. Accountable for the management of Operational Metrics: SLAs and KPIs.
3. Responsible for the management of the Incident Life-Cycle inclusive of Knowledge,
Problem, Change Management and Request Fulfillment for the client.
4. Accountable for Continuous Improvement programs for IT Services and Service Desk.
5. Accountable for the introduction and on-boarding of new applications and services for
T1 support.
6.
Performing Root cause Analysis for Business Critical Incidents Reported and
coordinating with Situation management team to Restore the IT Service as soon as
possible.
7. Responsible for the management of global ITSM processes and global Service Desk
Operation. This organization is focused on Reducing the complexity of delivering IT
services.
8. Providing a “face of IT” to our end user community
9. Driving results through effective measurements and controls
This is done through the standardization and governance of our global service management
framework and the delivery.
Previous Employer(s):
DHIRAJ Films
Role : Manager-IT
Duration : 1 Year & 7 months viz. December 06, 2012 to June 02, 2014
Department : Information Technology (IT) & Public Relations
Work Profile
:
IT Service Management, Service Strategy and Transition, Incident Management,
Change Management and Request Fulfillment, Managing and Finalizing Deals
regarding IT Outsourcing. Accountable for the management of Operational Metrics:
SLAs and KPIs, Accountable for Continuous Improvement programs. Accountable for
the introduction and on-boarding of new applications and services. Providing a “face
of IT” to our internal end user community.
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DHIRAJ Films
Role : IT Consultant
Duration : 1 Year & 5 months viz. July 01, 2011 to December 05, 2012.
Department : Information Technology (IT)
Work Profile
:
IT Service Management, Incident Management, IT Service Strategy, Design and
Operations, Change Management, Onsite Error Correction for Hardware/Software
Applications and Networking related issues within defined SLA’s, Offsite Technical
Support (Error Detection and Troubleshooting over phone calls), Working within
defined SLA’s, Management of Database using MS Access and SQL for DHIRAJ
Films Management of Other Technical Requirements and IT Services mostly
required in Entertainment industry Managing and Finalizing Deals regarding IT
Outsourcing and keeping a track of Service quality provided.
Project Details (Submitted to University):
Title of Project Submitted To Project Description in Brief
Online Examination
System
University of
Pune
Online Examination System for Conducting Common
Entrance Test for Engineering and Medical.
ATM System University of
Pune
Automated Teller Machine to Withdraw Cash, Check
Balance, etc. from the bank account.
Positions Held:
Student Placement Coordinator:Assisted Prof. Chandrahaas L. Bollabattin, (Training &
Placement Officer) as Student Placement Coordinator for academic year 2013-14.
Swimming Team Leader:Assisted Mr. Kishore Ingulkar, (Inter-School Sports Coordinator)
for swimming Team Selection and Management for 3 consecutive Years (2006-2009) at
J.N. Petit Technical High School, Pune.
Cyber Crime Investigation Cell : Founder Member of MIT Cyber-crime Investigation Cell
in Association with Skills Factory Learning Pvt. Ltd and Pune Police Cyber-Cell.
Workshops Organized and Attended (As Co-Curricular Activities):
Attended the Workshop on Cloud Computing conducted by MIT ACSC Placement Cell in
Association with Skills Factory Training.
Attended the Workshop on Ethical Hacking and Cyber Security conducted by MIT ACSC
Placement Cell in Association with Skills Factory Training.
DHANANJAY SUNIL KULKARNI